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LATAM TRADE

Comunicazioni Importanti

16/12/2021

COMMERCIAL EXCEPTIONS - Non-consecutive coupon use for ticketed groups

Description:

Exclusively on occasion of the Cali 2021 Junior Pan American Games, we are authorizing non-consecutive coupon use to customers in group reservations traveling to Cali, Colombia, between November 25, 2021 and December 05, 2021.

 

For details, see "Considerations".

Scope:

Customers with group tickets issued for travel to Cali, Colombia, between November 25, 2021 and December 05, 2021.

Date of Implementation:

Immediate

Considerations:

On occasion of the Cali 2021 Junior Pan American Games, non-consecutive coupon use has been authorized for group tickets issued for travel to Cali, Colombia, between November 25, 2021 and December 05, 2021.

 

Travel agencies are responsible for:

 

  • Remove from the PNR the segment that will not be used.
  • Adding any back-up notes in the reservation (PNR):

                      - OSI: PAX DECLINES TO FLY (flt #) AND HK (flt #)

 

                      - SSR CHECK-IN (CKIN): BOARDING ALLOWED DUE NO SHOW

 

Excluding the outbound segment will not create a TL (time limit) in the reservation. A TL will only be created if a new segment is added.

 

The check-in should not take place at the time of deleting the section that will not be used.

 

In itineraries with connecting flights it applies to the entire segment, it is not allowed to apply partially to a single flight.

 

The unused outbound segment must be refunded as per the fare cancellation regulation through the agency's refund application channel. Do not re-calculate or reissue once the segment has been excluded and the CKIN OSI and SSR mentioned above have been inserted.

Section:

News & Contingencies