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LATAM TRADE

Comunicazioni Importanti

05/08/2021

Cancellation of Reservations without Protection

Description:

Due to the need to maintain flight inventories with the necessary availability for sales and post-sales, we inform you that we are already performing an inventory clearing process that allows us to maintain only reservations with actual trips.

The booking cleaning process identifies itineraries with canceled flights where passengers have not been reaccommodated on an alternative flight.

More details in the "Considerations" field.

Scope:

Reservations in all markets

Date of Implementation:

Immediate

Considerations:

When reservations are detected under the above conditions, the remaining confirmed segments will be cancelled within 7 days of the flight cancellation.

 

For reservations with impacted flights and without protection, we recommend taking action to reaccommodate passengers within the deadline, or that a new reservation be created.

 

To reinforce the need to take action within the above-mentioned deadline, the following information will be inserted by the company:

  • TKT REISSUE REQUIRED DUE TO SKCHG BY DDMMMYY PCC LT

The note will be inserted as SSR OTHS in the GDS systems and as RMK (Remarks) in the e-LATAM system.

Exception:

N/A

Section:

News & Contingencies