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LATAM TRADE

Comunicazioni Importanti

28/11/2019

REFUNDS - Changes to the refund policy

Description:

On international routes, refund WITHOUT PENALTY is now permitted in classes J, C, D, W, Y, B, H before and after flight departure, provided all ticket coupons remain unused.

 

This applies by the class booked in the reservation, regardless of the associated Brand.

Scope:

International LATAM fares (Regional and Long Haul).

Implementation date:

For tickets issued as from 02 December, on flights from December 3, 2019.

Considerations:

In the fare rules (CAT 16), refund appears under “Cancellation” as follows:

 

 

Fare rule

Meaning

BEFORE DEPARTURE

 

CANCELLATIONS PERMITTED FOR REFUND

UNUSED tickets may be refunded before flight departure.

BEFORE DEPARTURE

 

CANCELLATIONS PERMITTED FOR NO-SHOW

UNUSED tickets may be refunded after flight departure.

AFTER DEPARTURE

 

TICKET IS NON-REFUNDABLE

Partially used tickets are NON-refundable.

 

Summary

 

Classes

Cabin

Brand

UNUSED tickets

Y, B, H

Economy

 

 

Any brand

Refund permitted before and after flight departure.

W

Premium Economy

J, C, D

Premium Business

 

 

Domestic routes and other international fare classes remain unchanged.

Exception:

N/A

LT Section:

Sales | Refunds