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22/02/2021

REFUND - Update of the refund process in Colombia

 

Description

We inform that from February 22, 2021, for the Colombian market, the payment of refunds will be made through the usual channels (GDS or BSP) for reimbursement to the original form of payment. .

Scope:

Refunds in Colombia

Date of Implementation:

February 22, 2021

Considerations: 

From the date indicated, requests for refunds (voluntary and involuntary) of tickets, ancillaries and LATAM products, must be made through the usual channels (GDS or BSP) for reimbursement to the original form of payment; therefore, from that date onwards it will no longer be refunded for the company's services.

 

The refund entry method applies according to the type of refund:

 

GDS

Indirect refund through BSP Link

Voluntary and Involuntary refund of tickets, paid in cash that have not been reissued.

 

Commercial exceptions / Refunds authorized with Waiver, regardless of the form of payment..

Voluntary and involuntary refunds of tickets paid with credit card.

 

Exact duplicate.

 

Tickets from a reissue (Form of payment EXCH), regardless of the form of payment..

 

Group guarantees generated as EMD by the agency

Exception:

Refunds requested until February 21, 2021, will maintain the refund payment in company's services, according to Decrees 482 (for tickets) and 557 (for land products ) of 2020. 

Section:

Refund