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LATAM TRADE

Comunicazioni Importanti

28/01/2021

REFUND – Refunds from Travel Agencies reporting to BSP

 

Description

This is a reminder that LATAM has reactivated the option for refund via auto-discount through distribution systems (GDS).

Scope:

Refunds via GDS.

Implementation date:

Immediate.

Considerations:

 

IATA/BSP Travel Agencies that have this option enabled in their market must follow the standard procedures defined for each country.

Please remember to check the flexibility procedures in force at the time of processing a voluntary refund. 

With regard to affected flights (cancellation/rescheduling), the commercial exception policies are available at CONTINGENCY - Travel solutions for passengers with affected flights.

Exception:

N/A