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LATAM TRADE

Comunicazioni Importanti

04/03/2022

INDIVIDUAL RESERVATION - Types of Passengers

Description:

Please keep in mind that there are mandatory data in the creation of a reservation, and it is of utmost importance that the data be entered, since it can directly and NEGATIVELY impact the customer experience, as well as highlight an operational error.

Considerations:

Reservation Elements - First and Last Name Considerations

 

The full name (first and last name as it appears on the travel document) must be entered and passenger types (ADT, CHD and INF) must be defined by their actual age at the time of the travel.

 

SSR CHLD and a SSR INFT must be added to any reservation that has these type of passenger.

  • In case of minor passengers, passenger’s type must be specified:
    • CHD (02 years to 12 years minus 1 day).
    • INF (0 years to 2 years minus one day).

Failure to specify the type of passenger (CHD/INF) may result:

  • Minors separated from parents or accompanying adult.
  • Minors placed in emergency exits.
  • Reaccommodations on board. (Possible direct impact on customer's flight delay).
  • Problems during boarding.

For underage passengers, it is mandatory to insert the passenger type and SSR CHLD and a SSR INFT must be added to any reservation that has these type of passenger.

 

To review all mandatory items of a reservation, please refer to Individual Reservation, available in the LATAM Trade sales section.