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LATAM TRADE

Comunicazioni Importanti

08/04/2021

PASSENGER PROTECTION - New Change to a Nearby Airport options in Brazil involving the airport of Chapecó (XAP)

Description:

Due to the permanent or temporary suspension of certain routes, protection for change to a nearby airport now includes the airport of Chapecó (XAP).

 

See considerations.

Scope:

Customers with affected flights for the airport of Chapecó (XAP). This airport change is valid until October 31, 2021.

Date of Implementation:

Immediate

Considerations:

The new alternative includes the airports of Chapecó (XAP), Florianópolis (FLN), Joinville (JOI), Navegantes (NVT) and Porto Alegre (POA) for all flights cancelled until October 31, 2021.

 

The options for change to a nearby airport are:

 

  • Chapecó (XAP) Florianópolis (FLN) / Joinville (JOI) / Navegantes (NVT) / Porto Alegre (POA)

Ticket reissues must be processed as involuntary, maintaining the original fare basis and fare construction.

 

The option of changing airports is a new alternative that adds to those already available in the present Covid context (see CONTINGENCY - Travel Solutions for passengers with affected flights). Customers are responsible for all costs associated to the change of airport (transportation, accommodation, etc.).

Exception:

N/A

Section:

Sales | Passenger Protection - Change of Airport