Feedback Feedback

LATAM TRADE

Comunicazioni Importanti

15/04/2021

PASSENGER PROTECTION - New Change to a Nearby Airport options in Chile involving the airport of Osorno (ZOS)

Description:

Due to the temporary suspension of certain routes, protection for change to a nearby airport now includes the airport of Osorno (ZOS).

 

See considerations.

Scope:

Customers with affected flights for the airport of Osorno (ZOS). This airport change is valid until May 31, 2021.

Date of Implementation:

Immediate

Considerations:

The new alternative includes the airports of Osorno (ZOS), Puerto Montt (PMC) and Valdivia (ZAL) for all flights cancelled until May 31, 2021.

 

The options for change to a nearby airport are:

 

  • Santiago (SCL) Puerto Montt (PMC) for Santiago (SCL) Puerto Montt (PMC) or Santiago (SCL) ⇄ Valdivia (ZAL).

Ticket reissues must be processed as involuntary, maintaining the original fare basis and fare construction.

 

This option of changing to a nearby airport is an extra alternative added to flexibilities due to Covid (see CONTINGENCY - Travel Solutions for passengers with affected flights). All expenses associated to this change of airport are passengers duties (transportation, accommodation, among others).

Exception:

N/A

Section:

Sales | Passenger Protection - Change of Airport