Feedback Feedback

LATAM TRADE

Comunicazioni Importanti

28/04/2021

PASSENGER PROTECTION - Protection Extension on the GRU ⇄ BOS route.

Description:

The protection on the route GRU ⇄ BOS has been extended until September 30, 2021.

 

  • GRU ⇄ BOS (flights cancelled from April 01, 2021 until September 30, 2021).

See considerations.

Scope:

Passengers with flights affected to/from GRU ⇄ BOS until September 30th, 2021.

Date of Implementation:

Immediate

Considerations:

Only customers contacting us proactively, protection must be applied as follows:

 

  • GRU ⇄ BOS - Protection: Long Haul Segments GRU-JFK (LATAM) and connection within the USA: JFK-BOS segment (only Delta [DL]).

Revenue and award tickets must be reissued as involuntary, retaining the original fare basis and fare construction, and adding the following remark in the Ticket Endorsement box: INVOL LA CNL XXX (XXX: insert the airport code of the cancelled flight. E.g.: GRU).

 

If customers are not satisfied with the alternatives proposed, they can apply for the current protection options as indicated in travel solutions for passengers with affected flights.

Exception:

N/A

Section:

Sales | Passenger Protection