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LATAM TRADE

Comunicazioni Importanti

26/05/2021

PASSENGER PROTECTION - Protection Extension on the GRU ⇄ CDG route.

Description:

The protection for the route GRU ⇄ CDG has been extended until June 30, 2021.

 

  • GRU ⇄ CDG (flights cancelled between April 01 and June 30, 2021).

See considerations.

Scope:

Passengers with flights affected to/from GRU ⇄ CDG until June 30th, 2021.

Date of Implementation:

Immediate

Considerations:

For customers contacting their agency proactively, the protection must be applied as follows:

 

  • GRU ⇄ CDG - Protection: Long Haul segment GRU-FRA (with LATAM) and the connecting flight within Europe for the FRA-CDG segment (with Lufthansa ).

The tickets must be reissued as involuntary, maintaining the original fare basis and fare construction, and insert the following remark in the Endorsement box: INVOL LA CNL XXX (XXX: insert the airport code of the cancelled flight. E.g.: GRU).

 

It is not necessary to contact your agency support. There is no waiver required.

 

If customers are not satisfied with the alternatives proposed, you may use one of the current protection options indicated in travel solutions for passengers with affected flights.

Exception:

N/A

Section:

Sales | Passenger Protection