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LATAM TRADE

Comunicazioni Importanti

15/04/2021

PASSENGER PROTECTION - New protection option between nearby airports in Brazil

 

Description:

On a temporary basis, protection at a nearby airport in Brazil now includes the option of protection between Ribeirão Preto (RAO) and Uberlândia (UDI).

 

See considerations.

 

Scope:

Passengers with affected flights in RAO or UDI.

 

Implementation date:

From April 15, 2021 to October 31, 2021

 
 

Considerations:

The new alternative involves Ribeirão Preto (RAO) and Uberlândia (UDI) airports for flights canceled until October 31, 2021.

 

The options for change to a nearby airport are:

 

  • Ribeirão Preto (RAO) Uberlândia (UDI)

 

Ticket reissues must be processed as involuntary, maintaining the original fare basis and fare construction.

 

This option of changing to a nearby airport is an extra alternative added to flexibilities due to Covid (see travel solutions for passengers with flights affected). All expenses associated to this change of airport are passengers duties (transportation, accommodation, among others).

 

Exception:

N/A

 

Section:

Sales | Passenger Protection