Feedback Feedback


Comunicazioni Importanti


Fares - Ticket issues resume penalties according to the brand purchased


This is to inform that starting July 12, 2021, all new ticket purchases will cease to have the “free of penaltyattribute in the fare regulation. Due to this, it is especially important to inform the customer of all the ticket modifications and refund conditions associated to the brand purchased.


All tickets issued on or after July 12, 2021

Implementation date:

July 12, 2021


  • For details on the fare regulation, always refer to your distribution system.
  • Remember that customers with tickets purchased until July 11, 2021 who change their tickets on or after July 12, 2021 will be allowed to make their first change free of penalty, subject to fare differences. Subsequent changes will be subject to the type of reissue and the regulations for the Brand purchased:
    a) Exchange reissue (change to the 1st ticket coupon): the first change is free of penalty while all subsequent changes will be subject to the new regulation.
    b) Historical reissues (change to the 2nd coupon or trip already commenced): the multiple changes condition in the original fare is maintained.

Customers requiring flexibility due to the COVID situation may apply to the commercial exceptions provided under Ticket Modifications >Commercial Exceptions>Exceptions due to Medical Reasons