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LATAM TRADE

Comunicazioni Importanti

15/04/2021

PASSENGER PROTECTION - New Change of Airport Alternatives for Cancelled International Routes

 

Description:

Due to the cancellation of some international routes, new Change of Airport options have been added to certain international routes (see considerations).

Scope:

Customers on flights cancelled until October 31, 2021 to/from:

-       Barcelona (BCN)

-       Tel Aviv (TLV)

-       Havana (HAV)

-       Montego Bay (MBJ)

Implementation date:

Immediate

Considerations:

Customers with flights cancelled on the routes mentioned may change airports according to the following:

 

 

Original City

Change to Airport:

Barcelona (BCN), Spain

Madrid (MAD), Spain

Tel Aviv (TLV), Israel

Madrid (MAD), Spain

Havana (HAV), Cuba

Cancun (CUN), México or

Punta Cana (PUJ), Dominican Republic

Montego Bay (MBJ), Jamaica

Cancun (CUN), México or

Punta Cana (PUJ), Dominican Republic

 

 

Customers are responsible for all costs associated to the change of airport (e.g. transportation, accommodation, etc.).

 

Please remember customers with cancelled flights are eligible for the protection alternatives defined under: Travel Solutions for Passengers with Affected Flights.

 

Exception:

N/A

Section:

Passenger Protection - Change of Airport