Feedback Feedback

LATAM TRADE

Comunicazioni Importanti

16/08/2021

PASSENGER PROTECTION - Suspension of the Sao Paulo (GRU) - Boston (BOS) route

Canceled flights:

Due to the rescheduling of several  LATAM routes, the Sao Paulo (GRU) - Boston (BOS) service will be temporarily suspended from November 1 2021, until March 31st, 2022.

Proposed protection:

LATAM (LA) flights to New York (JFK) or Miami (MIA) will be offered, connecting with Delta (DL) flights to Boston (BOS).

Reservation management:

Looking for the best travel alternative, a protection agreement was signed with Delta (DL) for the same origin-destination.

 

The protection is subject to availability in the same cabin as the original flight and must be in the lowest class of service available.  

 

Tickets will be reissued as involuntary and will keep the original fare basis and fare construction.

 

When protecting, insert the following OSI:

 

  • OSI DL INVOL REROUTE DUE TO LA CHANGE FLT

Enter in Ticket Endorsements on reissue: 

SKDCHG

Ancillaries:

Subject to involuntary refund, as our ancillary services cannot be offered on other companies.

Exception:

The protection priority is with Delta (DL) US domestic flights as indicated above. Exceptionally, a protection agreement was signed with Jetblue (B6), so that if there is no availability with DL, the domestic US sections can be protected on Jetblue (B6) flights via JFK. In case of protecting with B6, consider:

- Add in endorsement  LABOSINVOL

- It must be protected in the lowest available class of service and in the same cabin.

- Add the following OSIs in the reservation

·         OSI B6 LATAM BOS INVOL

·         OSI B6 CTCP (with customer home/mobile contact and, if applicable, travel agency contact)

Important:

If the classes to be protected are not available, or if the customer is not satisfied with the new flights alternative, they may apply for the current protection options offered under CONTINGENCY - Travel Solutions for passengers with affected flights.