28/02/2024
HANDICAP - New acceptance conditions for the SVAN service (except on routes to, from or via the United States)
Description: |
In an effort to improve the experience of SVAN (Service Animal) service users, we are updating the acceptance conditions for this service on all applicable routes, except our routes to, from or via the United States.
A distinction has been introduced to the “SVAN Service Animal” concept in order to differentiate between guide dogs and medical alert dogs:
Guide dogs:
or hearing)
Medical alert dogs:
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Scope: |
Service Animal (SVAN) service |
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Date of Implementation: |
February 29 |
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Considerations: |
The new conditions for the SVAN service apply to all routes, except our USA routes:
o The training certificate must include the name of the passenger as the animals owner or trainer (the latter only in CL, BR and CO). o The dog´s name must be entered in the reservation via an OSI, which must coincide with the name stated in the certificate. o The certificate will be required at the airport to verify compliance with all acceptance requirements.
In addition, on all the routes that offer this service (including USA routes), the service animal must be at least 4 months of age.
All other restrictions to this service, as well as the restrictions in force on the routes to/from the USA remain unchanged.
All previously confirmed services will be honored. |
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Exception: |
NA |
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Section: |
Special Passengers | Handicap |