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EXCLUSIVE PORTAL FOR TRAVEL PARTNERS

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    Home Commercial Policy Global Sales Support
    Global Sales Support

    LATAM Airlines’ Global Sales Support team provides sales and after-sales assistance to travel agencies worldwide, in six languages and with 24/7 support for operational matters (24/7 service available in English and Spanish).

    Select the country where your agency is located to view contact channels, service hours, and average response times.
    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Support: 24/7
        SLA: 3 minutes

         

      • Email

        grp_operationalsupportoc@sac.latam.com
        Support: 24/7
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        1800 316 618
        Support: 24/7
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 3 minutes

         

      • Email

        grp_salessupportoc@sac.latam.com
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        1800 316 618
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 20 seconds 

         

         

    • Contact Channels, Service Hours & Response Times
      • Groups Web

        Request and manage your LATAM group bookings through our platform: 
        https://www.serieslatam.com/ 

         

      • Email

        Groups: grp_groupdeskoc@sac.latam.com
        Charters: chartersupport@latam.com 
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Chat (exclusivo para grupos)

        Available on LATAM Trade or the Groups Web
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 3 minutes

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade or NDC by LATAM Portal  
        Support: 24/7
        SLA: 3 minutes

         

      • Email

        support_ndc@latam.com
        Support: 24/7
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        1800 316 618
        Support: 24/7
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Support: 24/7
        SLA: 3 minutes

         

      • Email

        grp_operationalsupportna@sac.latam.com
        Support: 24/7
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        800 526 4246
        Support: 24/7
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Monday to Friday, from 09:00 to 17:30 (local time)
        SLA: 3 minutes

         

      • Email

        grp_salessupportna@sac.latam.com
        Monday to Friday, from 09:00 to 17:30 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        800 526 4246
        Monday to Friday, from 09:00 to 17:30 (local time)
        SLA: 20 seconds 

         

         

    • Contact Channels, Service Hours & Response Times
      • Groups Web

        Request and manage your LATAM group bookings through our platform: 
        https://www.serieslatam.com/ 

         

      • Email

        grp_groupdeskna@sac.latam.com
        Monday to Friday, from 09:00 to 17:30 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Chat (for groups only)

        Available on LATAM Trade or the Groups Web
        Monday to Friday, from 09:00 to 17:30 (local time)
        SLA: 3 minutes

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade or NDC by LATAM Portal  
        Support: 24/7
        SLA: 3 minutes

         

      • Email

        support_ndc@latam.com
        Support: 24/7
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        800 526 4246
        Support: 24/7
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in French. 
        SLA: 3 minutes

         

      • Email

        grp_operationalsupportfr@sac.latam.com
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in French. 
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        +33 184080261
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in French. 
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 3 minutes

         

      • Email

        grp_salessupportfr@sac.latam.com
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        +33 184080261
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 20 seconds 

         

         

    • Contact Channels, Service Hours & Response Times
      • Groups Web

        Request and manage your LATAM group bookings through our platform: 
        https://www.serieslatam.com/ 

         

      • Email

        Groups: grp_groupdeskfr@sac.latam.com
        Charters: chartersupport@latam.com
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Chat

        Available on LATAM Trade or the Groups Web
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 3 minutes

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade or NDC by LATAM Portal  
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in French. 
        SLA: 3 minutes

         

      • Email

        support_ndc@latam.com
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in French. 
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        +33 184080261
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in French. 
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in German. 
        SLA: 3 minutes

         

      • Email

        grp_operationalsupportde@sac.latam.com
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in German. 
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        +49 06929800150
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in German. 
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 3 minutes

         

      • Email

        grp_salessupportde@sac.latam.com
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        +49 06929800150
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 20 seconds 

         

    • Contact Channels, Service Hours & Response Times
      • Groups Web

        Request and manage your LATAM group bookings through our platform: 
        https://www.serieslatam.com/ 

         

      • Email

        Groups: grp_groupdeskde@sac.latam.com
        Charters: chartersupport@latam.com
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Chat

        Available on LATAM Trade or the Groups Web
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 3 minutes

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade or NDC by LATAM Portal  
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in German. 
        SLA: 3 minutes

         

      • Email

        support_ndc@latam.com
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in German. 
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        +49 06929800150
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in German. 
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in in Italian. 
        SLA: 3 minutes

         

      • Email

        grp_operationalsupportit@sac.latam.com
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in in Italian. 
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        +39 0282954229
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in in Italian. 
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 3 minutes

         

      • Email

        grp_salessuportit@sac.latam.com
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        +39 0282954229
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 20 seconds 

         

    • Contact Channels, Service Hours & Response Times
      • Groups Web

        Request and manage your LATAM group bookings through our platform: 
        https://www.serieslatam.com/ 

         

      • Email

        Groups: grp_groupdeskit@sac.latam.com
        Charters: chartersupport@latam.com
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Chat

        Available on LATAM Trade or the Groups Web
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 3 minutes

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade or NDC by LATAM Portal  
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in Italian. 
        SLA: 3 minutes

         

      • Email

        support_ndc@latam.com
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in Italian. 
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        +39 0282954229
        Support: 24/7 in spanish and english | Monday to Friday, from 09:00 to 17:00 (local time) in Italian. 
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Support: 24/7
        SLA: 3 minutes

         

      • Email

        grp_operationalsupportoc@sac.latam.com
        Support: 24/7
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        0800 854 864 
        Support: 24/7
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 3 minutes

         

      • Email

        grp_salessupportoc@sac.latam.com
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        0800 854 864
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 20 seconds 

         

         

    • Contact Channels, Service Hours & Response Times
      • Groups Web

        Request and manage your LATAM group bookings through our platform: 
        https://www.serieslatam.com/ 

         

      • Email

        Groups: grp_groupdeskoc@sac.latam.com
        Charters: chartersupport@latam.com 
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Chat (exclusivo para grupos)

        Available on LATAM Trade or the Groups Web
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 3 minutes

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade or NDC by LATAM Portal  
        Support: 24/7
        SLA: 3 minutes

         

      • Email

        support_ndc@latam.com
        Support: 24/7
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        0800 854 864
        Support: 24/7
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Support: 24/7 
        SLA: 3 minutes

         

      • Email

        agencysupport@latam.com
        Support: 24/7 
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        +44 2045252364
        Support: 24/7 
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 3 minutes

         

      • Email

        agencysupport@latam.com
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        +44 2045252364
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 20 seconds 

         

    • Contact Channels, Service Hours & Response Times
      • Groups Web

        Request and manage your LATAM group bookings through our platform: 
        https://www.serieslatam.com/ 

         

      • Email

        Groups: groupsupport@latam.com
        Charters: chartersupport@latam.com
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Chat

        Available on LATAM Trade or the Groups Web
        Monday to Friday, from 09:00 to 17:00 (local time)
        SLA: 3 minutes

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade or NDC by LATAM Portal  
        Support: 24/7 
        SLA: 3 minutes

         

      • Email

        support_ndc@latam.com
        Support: 24/7
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        +44 2045252364
        Support: 24/7
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Support: 24/7
        SLA: 3 minutes

         

      • Email

        grp_operationalsupportna@sac.latam.com
        Support: 24/7
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        800 526 4246
        Support: 24/7
        SLA: 20 seconds

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade 
        Monday to Friday, from 09:00 to 17:30 (local time)
        SLA: 3 minutes

         

      • Email

        grp_salessupportna@sac.latam.com
        Monday to Friday, from 09:00 to 17:30 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        800 526 4246
        Monday to Friday, from 09:00 to 17:30 (local time)
        SLA: 20 seconds 

         

         

    • Contact Channels, Service Hours & Response Times
      • Groups Web

        Request and manage your LATAM group bookings through our platform: 
        https://www.serieslatam.com/ 

         

      • Email

        grp_groupdeskna@sac.latam.com
        Monday to Friday, from 09:00 to 17:30 (local time)
        SLA: First reply within 8h | Resolution within 48h

         

      • Chat (for groups only)

        Available on LATAM Trade or the Groups Web
        Monday to Friday, from 09:00 to 17:30 (local time)
        SLA: 3 minutes

         

    • Contact Channels, Service Hours & Response Times
      • Chat

        Available on LATAM Trade or NDC by LATAM Portal  
        Support: 24/7
        SLA: 3 minutes

         

      • Email

        support_ndc@latam.com
        Support: 24/7
        SLA: First reply within 8h | Resolution within 48h

         

      • Phone

        800 526 4246
        Support: 24/7
        SLA: 20 seconds

         

      • Chat Support

        Support: 24/7 in english and spanish. 
        SLA: 3 minutes

         

    • COUNTRYPHONEOFFICE HOURS
      Belgique26200467Mon to Fri: 09:00 to 18:00
      China (Beijing)010 5820 5333Mon to Fri: 09:00 to 18:00
      China (Shanghai)021 5081 3688Mon to Fri: 09:00 to 18:00
      China (Guangzhou)020 8928 6295Mon to Fri: 09:00 to 18:00
      Cuba53 7 833 2181Mon to Fri: 09:00 to 19:00
      Denmark45 8 0400002Mon to Fri: 10:00 to 18:30
      Finland35 8942451200Mon to Fri: 11:00 to 19:30
      French Polynesia689 40 50 30 10Mon to Fri: 10:00 to 16:00
      Hong Kong852 2546 9818Mon to Fri: 09:00 to 18:00
      India91 124 4823637/639Mon to Fri: 09:00 to 17:30
      Israel972 3 5346310Mon to Fri: 09:00 to 17:00
      Japan81 3 5695 1642Mon to Fri: 09:30 to 18:00
      Luxembourg352 27302291Mon to Fri: 09:00 to 18:00
      Norway47 2 3500039Mon to Fri: 10:00 to 18:30
      Pays-Bas31 207210051Mon to Fri: 09:00 to 18:00
      Poland48 22 4553823Mon to Fri: 09:00 to 17:00
      South Africa27 10 5003076Mon to Fri: 11:00 to 18:30
      South Korea82 2 7751500Mon to Fri: 09:00 to 18:00
      Sweden46 8 51993391Mon to Fri: 10:00 to 18:30
      Switzerland41 447982708Mon to Fri: 09:00 to 17:00
      Taiwan886 2 2515 3306Mon to Fri: 09:00 to 17:30