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Operational Warnings & Contingencies
23/03/2023 CONTINGENCY - Adverse weather conditions in Guayaquil (GYE); Ecuador LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Guayaquil (GYE); Ecuador Customers traveling: From/to/throu... More
16/03/2023 PASSENGER PROTECTION - Suspension CLO ⇄ LIM route Due to operational adjustments, the operation of the CLO ⇄ LIM route will be suspended from April 01, 2023 to April 30, 2023,... More
11/03/2023 CONTINGENCY - Adverse weather conditions in Trujillo (TRU); Perú LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Trujillo (TRU); Perú Customers traveling: From/to/through: ... More
09/03/2023 PASSENGER PROTECTION - Temporary suspension of the RIO ⇄ BUE route Due to operational adjustments, the operation of the RIO ⇄ BUE route will be suspended from April 1, 2023 to June 30, 2023. More
09/03/2023 PASSENGER PROTECTION - Temporary suspension of the SCL ⇄ CUZ route Due to operational adjustments, the operation of the SCL ⇄ CUZ route will be suspended from April 2, 2023 to June 30, 2023. More
06/03/2023 PASSENGER PROTECTION - Temporary suspension of the domestic operation PE in CUZ JUL and AYP CUZ Due to operational adjustments, the operation between CUZ JUL and AYP CUZ will be suspended according to the following: More
23/02/2023 PASSENGER PROTECTION - Temporary suspension of the operation between Sao Paulo (GRU) and Johannesburg (JNB) More
23/02/2023 PASSENGER PROTECTION - Temporary suspension of the operation between Santiago (SCL) and Melbourne (MEL) More
22/02/2023 CONTINGENCY - General strike in DOM CO LATAM COMMERCIAL EXCEPTIONS Due to: General strike in DOM CO , scheduled for the February 22, 2023 Customers traveling: From/... More
18/01/2023 COMMERCIAL EXCEPTIONS - Flexibility for passengers who decide not to travel to Peru Exceptions for travel to or within Peru are extended until February 15, 2023 Descripción In order to offer alternatives to cu... More
11/01/2023 CONTINGENCY - Collapse in Pasto (PSO),Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Collapse in Pasto (PSO),Colombia Customers traveling from/to/through: Pasto (PSO),Colombi... More
06/01/2023 CONTINGENCY - Operational reasons in Juliaca(JUL), Peru LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Juliaca(JUL), Peru airport Customers traveling: From/to/through: J... More
04/01/2023 CONTINGENCY - Operational reasons in Cusco (CUZ) , Peru LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Cusco (CUZ) , Peru airport Customers traveling: From/to/through: C... More
20/12/2022 CONTINGENCY - Operational reasons in Buenos Aires (BUE), Argentina LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Buenos Aires (BUE), Argentina airport Customers traveling: From/to... More
20/12/2022 UPDATE CONTINGENCY - Operational reasons in Arequipa (AQP), Cusco (CUZ), Juliaca (JUL) and Ayacucho (AYP) LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Arequipa (AQP), Cusco (CUZ), Juliaca (JUL) and Ayacucho (AYP) Cust... More
18/12/2022 UPDATE CONTINGENCY - Operational reasons in Arequipa (AQP), Cusco (CUZ), Juliaca (JUL) and Ayacucho (AYP) LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Arequipa (AQP), Cusco (CUZ), Juliaca (JUL) and Ayacucho (AYP) Cust... More
12/11/2022 12/11/22 CONTINGENCY - Adverse weather conditions in São Paulo, (GRU e CGH) DOM LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in São Paulo, (GRU e CGH) DOM Customers traveling: From/to/thr... More
09/11/2022 CONTINGENCY - Adverse weather conditions in Miami (MIA), Estados Unidos LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Miami (MIA), Estados Unidos Customers traveling: From/to/th... More
30/10/2022 CONTINGENCY - Manifestations in Santa Cruz (VVI), Bolivia LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations at Santa Cruz (VVI), Bolivia, that hinder access to the Airport Customers ... More
27/10/2022 CONTINGENCY - Communication and Flexibility flight LA1325/26OCT22 SCLASSU We inform that affected passengers of flight LA1325 26OCT22 SCLASSU STD 1550 Alternate in IGU, have the following commercial ... More
09/10/2022 CONTINGENCY - Operational reasons in Congonhas (CGH) LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Congonhas (CGH) airport, Guarulhos (GRU) DOM Brazil Customers trav... More
07/10/2022 CONTINGENCY - Adverse weather conditions in San Andrés (ADZ), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in San Andrés (ADZ), Colombia Customers traveling: From/to/thr... More
29/09/2022 CONTINGENCY - Hurricane Ian en Orlando (MCO) LATAM COMMERCIAL EXCEPTIONS Due to:Hurricane Ian in Orlando (MCO) Customers traveling:From/to/through: Orlando (MCO) Original... More
28/09/2022 CONTINGENCY - Hurricane Ian en Miami (MIA) LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Ian in Miami (MIA) Customers traveling: From/to/through: Miami (MIA) Original f... More
Policy
23/03/2023 BAGGAGE - The baggage charge at the Boarding Gate is extended for boarding groups 4 and 5 Description As of March 27, 2023, the baggage charge at the boarding gate is extended for passengers with boarding passes in ... More
23/03/2023 MINORS - Restrictions to the use of booster seats and baby carriers on board Description: For safety reasons, and in accordance with current aeronautical regulations, the use of booster seats and baby c... More
16/03/2023 Passenger Protection - Protection for second affected ticket Description In an effort to provide greater flexibility to customers with two LATAM tickets and one of them is reprogrammed d... More
09/03/2023 CODESHARE- Website seat assignments for passengers on Delta flights Description With the objective of encouraging self-management in the reservation of seats for LATAM customers traveling on fl... More
14/02/2023 SPECIAL SERVICES - Update temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies More
14/02/2023 SPECIAL PASSENGERS - Emotional Support Animal Transport (ESAN) in Colombia More
10/02/2023 SALES - Name Correction Exceptions Update More
News Global Sales Support
20/03/2023 GSS - 24/7 At Your Service 24/7 Working for you and for your customers to keep discovering a world without frontiers... More
07/03/2023 GROUPS - Choosing the Brand More
02/03/2023 FARES - New attribute for Brand Basic Description The attributes of the Basic fare have been modified allowing changes with a penalty, except on domestic routes in... More
08/02/2023 BAGGAGE - Voluntary change of tickets issued before January 23, 2023 Complementary information to the communication of January 18, 2023. More
19/01/2023 PASSENGER PROTECTION - Suspension of the Quito (UIO) ⇄ Loja (LOH) Due to operational needs , the operation between UIO ⇄ LOH will be cancelled as of March 26, 2023. Canceled flights: LA 1364 ... More
18/01/2023 BAGGAGE - Changes to checked baggage allowance Description We inform you that as of January 23, 2023, it will change the checked baggage allowance for certain brands. Scope... More
30/12/2022 EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started) The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ... More
29/12/2022 BAGGAGE - Limitation of checked baggage on the UIO⇄MIA route Description Due to capacity restrictions of the aircraft that operate the UIO⇄MIA route, the amount of checked baggage availa... More
22/12/2022 ROUTES - New operation between GRU ⇄ PFB and CGH ⇄ RAO We are pleased to inform you about the new routes between GRU ⇄ PFB and CGH ⇄ RAO, which will operate from March 28, 2023 as ... More
16/12/2022 Actions to take when a flight has a schedule change that is not reflected in the reservation. When a flight is canceled or changed less than 7 days in advance, the information may not be correctly reflected in your GDS.... More
07/12/2022 COMMERCIAL EXCEPTIONS - Due to political circumstances in Peru Description: Due to the political situation that occurred in Peru, it is defined the following flexibility to passengers trav... More
02/12/2022 PASSENGER PROTECTION - CHANGES TO THE OPERATION BETWEEN BOGOTA (BOG) AND VALLEDUPAR (VUP) Due to operational adjustments, as of January 16, 2023, the sale of the domestic route, Bogota (BOG) ⇄ Valledupar (VUP) in Co... More
01/12/2022 SALES - New ZP Route (Paranair) Summer Season We are pleased to announce the new codeshare route between ASU ⇄ PDP, which will operate from the end of December 2022, as fo... More
01/12/2022 BAGGAGE - Changes to check-in baggage allowance on flights to/from Oceania Description The following changes to check-in baggage allowance will be implemented on Wednesday, 7 December 2022: · Light fa... More
24/11/2022 GROUPS > Change to a new ticket Description The change name in group reservations is modified to a maximum of 10%. Scope: Change to a new ticket in group res... More
21/11/2022 COMMERCIAL EXCEPTIONS - Collision in the takeoff of the flight LA2213 at the LIMA airport, Peru One or more changes are allowed More
17/11/2022 PASSENGER PROTECTION - Suspension on domestics routes in Brazil Description: Due to operational needs, the sale and operation of the following domestic routes in Brazil have been suspended ... More
10/11/2022 BAGGAGE - Changes to checked baggage allowance on routes to/from Easter Island and Oceania Description We inform you that as of today november 10, 2022, there will be a change in the checked baggage allowance in the ... More
27/10/2022 GROUPS | Tour Conductor (TC) information update Description General information, request and ticketing of Tour Conductor has been updated in the Groups chapter. Scope: Group... More
20/10/2022 COMMERCIAL EXCEPTIONS - Rescission is activated in non-enabled markets Description It has been defined to allow the rescission exception to all markets where it was not available. Scope: Rescissio... More
20/10/2022 BAGGAGE - Baggage charge at the boarding gate is updated Description We inform you that as of today, October 20, 2022, the prices that apply on regional routes for baggage charge at ... More
13/10/2022 Face Mask use on LATAM flights Description: The onboard mask policy was modified , becoming optional on all LATAM flights, except in Colombia, where it is s... More
13/10/2022 ANCILLARIES - Treatment of ancillaries for changes and refunds of air tickets Description Changes are incorporated to the treatment of ancillaries in the post-sale processes (exchanges and refunds). The ... More
04/10/2022 BAGGAGE - Baggage charge at the boarding gate is reactivated in Punta Cana (PUJ) Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh... More
30/09/2022 PASSENGER PROTECTION - Exemption of Ancillaries price differences for involuntary changes Description To improve the customer experience in the event of involuntary changes, we inform you that it will not be necessa... More
29/09/2022 BAGGAGE - Baggage charge at the boarding gate is activated Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh... More
