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Services LATAM

Flight Status
Check-in
Ticket Change Inquiry
Cancellation Check-in
Groups
Name Correction

Exception Policies - IROPS

13/05/2025 FLEXIBILITY - Alternatives to the opening of the New Jorge Chavez Terminal (LIM) LATAM COMMERCIAL EXCEPTIONS Due to: Due to the opening of the New Terminal at Jorge Chávez Airport (LIM), LATAM has implement... More

02/05/2025 FLEXIBILITY - Earthquake in Región Magallanes (PUQ) LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in Región Magallanes (PUQ) Customers traveling: From/to/through: Punta Arenas ... More

28/04/2025 FLEXIBILITY - Power outage in Europe (EUR) LATAM COMMERCIAL EXCEPTIONS Due to: Power outage in Europe (EUR) Customers traveling: From: Madrid (MAD) Original flight date... More

07/04/2025 FLEXIBILITY - Voepass operation suspension by ANAC determination LATAM COMMERCIAL EXCEPTIONS Due to: Suspension of the total operation of the Voepass network by ANAC determination Passengers... More

04/04/2025 FLEXIBILITY - Alternatives due to General Strike Argentina (AR) LATAM COMMERCIAL EXCEPTIONS Due to: General Strike Argentina (AR) Customers traveling: From/to/through: ARGENTINA (EZE, AEP, ... More

19/03/2025 ROUTES - Operations between Guarulhos (GRU) and Fernando de Noronha (FEN) have been reactivated, and a new route between Fern... Description: Please note that the operation has been reactivated since the Fernando de Noronha (FEN) from May 1, 2025 and a n... More

26/02/2025 EXTENSION FLEXIBILITY - Alternatives due to Blackout in Chile (CHL) LATAM COMMERCIAL EXCEPTIONS Due to: Blackout en Chile (CHL) Customers traveling: From/to/through: Chile (CHL), for affected, ... More

25/02/2025 FLEXIBILITY - Alternatives due to Blackout in Chile (CHL) LATAM COMMERCIAL EXCEPTIONS Due to: Blackout en Chile (CHL) Customers traveling: From/to/through: Chile (CHL), for affected, ... More

21/02/2025 PASSENGER PROTECTION - Suspension of the LIM ⇄ JAU route We inform you that due to repairs at Jauja Airport, the route between Lima (LIM) ⇄ Jauja (JAU) remains suspended until furthe... More

19/02/2025 EXTENSION FLEXIBILITY - Adverse weather conditions in Arequipa (AQP) LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arequipa (AQP) Customers traveling: From/to/through: Arequi... More

11/01/2025 11/01/25 FLEXIBILITY - Adverse weather conditions in Bogotá (BOG), Colombia. LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá (BOG), Colombia. Customers traveling: From/to/throug... More

10/01/2025 EXTENSION FLEXIBILITY - Alternatives to Wildfires in Los Angeles (LAX), California LATAM COMMERCIAL EXCEPTIONS Due to: Wildfires in Los Angeles (LAX), California Customers traveling: From/to/through: Los Ange... More

09/01/2025 PASSENGER PROTECTION - Suspension of the GIG ⇄ NAT e SLZ ⇄ THE We inform you that, due to Operational needs, the routes between Galeão (GIG) ⇄ Natal (NAT) and the routes São Luiz (SLZ) ⇄ T... More

20/12/2024 20/12/24 FLEXIBILITY - Adverse weather conditions in Sao Paulo (SAO) Brasil LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Sao Paulo (SAO) Brasil Customers traveling: From/to/through... More

19/12/2024 AGREEMENTS - Operation with Wamos Air is added on the SCL-MEX route Description We would like to inform you that the SCL-MEX route has been added to the Wamos Air aircraft and crew leasing oper... More

27/11/2024 PASSENGER PROTECTION - Temporary suspension of the LIM ⇄ JAU route More

27/11/2024 PASSENGER PROTECTION - Suspension of the MDE ⇄ SMR & CLO ⇄ SMR route We inform you that, due to operational needs, the route between Medellín (MDE) ⇄ Santa Marta (SMR) and Cali (CLO) ⇄ Santa Mar... More

Policy

08/05/2025 COMMERCIAL EXCEPTIONS - Pilot Program for Non-Consecutive Coupon Usage on Regional Routes Originating in Ecuador, Brazil, and... Description A three-month pilot has been implemented allowing non-consecutive coupon usage for regional itineraries issued an... More

08/05/2025 ANCILLARY PRODUCTS - Ticket changes in tickets with associated ancillaries Description If, due to a change in the ticket, it is not possible to reassociate or reissue an additional service (ancillary)... More

07/05/2025 BAGGAGE – Change in the nomenclature of carry-on baggage allowance Description: To achieve clearer and more concise communication, the name of the baggage that passengers can carry in the cabi... More

30/04/2025 CODESHARE - Suspension of the agreement and code-share operation with Voepass (2Z) on all its routes Description: We inform you that the codeshare agreement with Voepass has been suspended, which means that flights with this a... More

30/04/2025 SPECIAL PASSENGERS - Restriction on boarding of pregnant women on flights to Fernando de Noronha (FEN) Description: Due to the limited hospital infrastructure on the island of Fernando de Noronha, please be advised that the boar... More

28/04/2025 CODESHARE - New codeshare agreement between LATAM (LA) and Air Tahiti Nui (TN) Description: We are pleased to inform you that a new codeshare flight alliance between LATAM Airlines and Air Tahiti Nui (TN)... More

24/04/2025 SPECIAL NEEDS - Special Service Seat Assignment for Retrofit B787-8 Operations Description: LATAM to Launch First Retrofit Boeing 787-8 (Registration CC-BBB) on April 26, 2025 with Inaugural Flight LA622 ... More

15/04/2025 ANCILLARY PRODUCT - Changes in ancillary after-sale policies Description In the event of a change or refund request, ancillaries will be subject to the commercial conditions of the corre... More

03/04/2025 AGREEMENTS - Update on the operation with Wamos Air planes on the SCL-BOG/BOG-SCL flights for ESAN requests Description: We have updated the information regarding that the request for cats as emotional support animals (ESAN) is restr... More

03/04/2025 PASSENGER PROTECTION - Involuntary Changes Description In the event of flight cancellations or rescheduling within the commercial window (more than 48 hours before depa... More

27/03/2025 RESERVATIONS & TICKETING - Interline Agreement Directory for LATAM Plate Issuance Description: Due to the fact that interline electronic ticketing agreements apply only to certain LATAM plates, an Interline ... More

24/03/2025 SALES - 24-hour expired fare policy Description As a general rule, LATAM fares are subject to change and are not guaranteed until tickets are issued. Therefore, ... More

20/03/2025 TRAIN SERVICES - Update to Train Services in Europe Description: We inform you that the train service within Spain is not available for sale in connection with LATAM flights. Cu... More

18/02/2025 CODESHARE - Suspension of agreement with Paranair (ZP) on all its routes Description: We inform you that the codeshare agreement with Paranair has been suspended. This means that customers with tick... More

06/02/2025 TICKET MODIFICATIONS - Voluntary Change to a Superior Cabin Description: From now on, to register exceptions in voluntary changes from Economy cabin to a superior cabin (Premium Economy... More

30/01/2025 AGREEMENTS - Issuance of tickets for infants without a seat on LATAM itineraries and Alaska Airlines (AS) flights. Description: When it is necessary to issue itineraries with LATAM and Alaska Airlines (AS) flights that include infants trave... More

23/01/2025 CODESHARE - New bilateral codeshare agreement between LATAM (LA) and Aerolíneas Argentinas (AR) Description: We are pleased to inform you that, starting January 22, 2025, a new codeshare flight alliance between LATAM Airl... More

19/12/2024 TICKET MODIFICATIONS - Voluntary reissue to a lower cabin Description: For voluntary changes on 100% LATAM flights, no fare difference will be applied when the change is made: - Chang... More

19/12/2024 Name Correction - The reasons for making a name correction have been reorganized Description: The list of reasons that allow for a name/last name correction has been reorganized. This adjustment aims to fac... More

19/12/2024 SALES - Elimination of O5 tax for emissions in Argentina Description We inform you that the collection of the PAIS tax (O5) in Argentina will be suspended on all issues. Scope: Sales... More