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Frequently Asked Questions

Services LATAM

Flight Status
Check-in
Ticket Change Inquiry
Cancellation Check-in
Groups
Frequently Asked Questions

Operational Warnings & Contingencies

14/09/2023 CONTINGENCY - Manifestations in Punta Arenas (PUQ) LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations at Punta Arenas (PUQ), that hinder access to the Airport Customers traveli... More

09/09/2023 CONTINGENCY - Collapse in Cusco (CUZ), Perú LATAM COMMERCIAL EXCEPTIONS Due to: Collapse in Cusco (CUZ), Perú Customers traveling: From/to/through: Cusco (CUZ), Perú Ori... More

31/08/2023 ROUTES - Suspension of the LIM ⇄ IGU and CUC⇄ MDE routes Due to operational needs, we inform you that the Lima (LIM) ⇄ Foz do Iguaçu (IGU) and Cúcuta (CUC) ⇄ Medellín (MDE) routes ha... More

28/08/2023 CONTINGENCY - Adverse weather conditions in MCO (Orlando Florida), Estados Unidos LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in MCO (Orlando Florida), Estados Unidos Customers traveling: ... More

20/08/2023 19/08/23 CONTINGENCY - Hurricane Hilary in Los Angeles (LAX) , United States LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Hilary in Los Ángeles (LAX) , Estados Unidos Customers traveling: From/to/throu... More

18/08/2023 PASSENGER PROTECTION - Suspension of the route between Lima (LIM) and Jaén (JAE) Due to commercial adjustments, direct flights between Lima (LIM) and Jaén (JAE) will be suspended between 28SEP23 - 31OCT23. More

15/08/2023 CONTINGENCY - Strike at the airports in Argentina LATAM COMMERCIAL EXCEPTIONS Due to: Strike of Proveedor de Ground Handling at the airport Argentina. Customers traveling: Fro... More

13/08/2023 CONTINGENCY EXTENSION - Temporary Suspension of Operations at Jaén Airport (JAE) We wish to inform you that, following an inspection of the recently repaired runway at Jaén Airport, the authorities have iss... More

04/08/2023 CONTINGENCY EXTENSION - Adverse weather conditions in Punta Arenas (PUQ) LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Punta Arenas (PUQ) Customers traveling: From/to/through: Pu... More

01/08/2023 CONTINGENCY - Temporary Suspension of Operations at Quito International Airport We want to inform you that Quito's Mariscal Sucre International Airport will temporarily suspend its operations due to schedu... More

12/07/2023 CONTINGENCY - Aircraft incident occurred on flight LA3300 Description: In order to mitigate operational changes resulting from the incident on the landing of flight LA3300 at Florianó... More

16/06/2023 PASSENGER PROTECTION - Suspension of the route between BGA ⇄ MDE Due to business needs, the operation between BGA MDE has been cancelled on our systems since June 13, 2023. Direct flights on... More

31/05/2023 PASSENGER PROTECTION - Suspension of the route between Santiago (SCL) and Castro (MHC) Due to operational needs, the operation between SCL MHC will be permanently suspended 1st of August 2023. More

26/04/2023 PASSENGER PROTECTION - Suspension CLO ⇄ LIM route Due to operational needs, the operation between CLO LIM will be permanently suspended from 27 May 2023. Except on May 5, 12, ... More

23/03/2023 CONTINGENCY - Adverse weather conditions in Guayaquil (GYE); Ecuador LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Guayaquil (GYE); Ecuador Customers traveling: From/to/throu... More

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Policy

14/09/2023 UNACCOMPANIED MINOR - Request for Unaccompanied Minor Service on Already Issued Tickets Description: Due to the Unaccompanied Minor (UMNR) service being subject to availability, it is not possible to guarantee the... More

14/09/2023 PASSENGER PROTECTION - Definition of ticket validity in involuntary changes Description: To improve information regarding involuntary changes, the definition to apply the ticket validity in involuntary... More

13/09/2023 RESERVATION - Insertion of the CPF for Brazilians traveling on domestic flights in Brazil Scope: Mandatory insertion of the CPF for Brazilians on domestic flights Date of Implementation: Immediate Considerations: Th... More

09/08/2023 MEDICAL DEVICES - Portable Oxygen Concentrator (POC) Acceptance Description: In line with the new acceptance criteria, Portable Oxygen Concentrators (POC) are only required to bear a manufa... More

28/07/2023 FARES - Changes to Brand LIGHT (SL) Description As the first stage of the planned changes to the Brands implementation, the fare attributes of the LIGHT (SL) tar... More

27/07/2023 SPECIAL SERVICES - Update on the temporary restriction of dogs entering the U.S. from countries considered at high risk for r... As of August 1, 2023, the CDC indefinitely extends the restricted entry of dogs from high-risk countries for canine rabies in... More

14/07/2023 REFUNDS - Requests for refunds due to exact duplication and inverted routing of tickets More

30/06/2023 EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started) The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ... More

22/06/2023 SERVICES - Cancellation of the free bus service between GRU CGH airports in São Paulo Description: We would like to inform you that the complimentary passenger transportation service between Guarulhos (GRU) and ... More

22/06/2023 SERVICE ANIMALS - New restrictions for the acceptance of Emotional Support Animals (ESAN) on the Mexico route Description: The number of emotional support animals (ESAN) has been limited to a maximum of 6 dogs per flight and all potent... More

19/06/2023 FARES - New attribute for Brand Basic Description The attributes of the Basic fare have been modified allowing changes with a penalty. Not applicable to the Brazil... More

16/06/2023 TICKET ISSUANCE | Restriction on the sale of LIM-CCS route in combination with the United States Description Due to government regulations, transportation between the United States and Venezuela is not allowed, even via th... More

15/06/2023 CODESHARE - Changes to the codeshare agreement with Voepass (2Z) Description: New domestic routes are implemented in Brazil in the code shared agreement with the company VOEPASS (formerly Pa... More

15/06/2023 AVIH - AVIH embargo lifted on LIM - Ecuador routes Description: Effective immediately the AVIH embargo has been lifted on the routes LIM UIO and LIM GYE and vice versa. Scope: ... More

15/06/2023 BAGGAGE - Transportation of perishable food as checked baggage in Brazil Description In order to prevent liquid spills that could damage the aircraft's fuselage, we inform you that the transportatio... More

12/06/2023 TICKET ISSUANCE - Restriction to the issuance of private LATAM tickets on Aeroméxico (AM) without face value Effective immediately, the sale of AM flights has been restricted for the MEXNRT segments using private LATAM fares without f... More

18/05/2023 SPECIAL PASSENGERS - New definitions for accepting passengers with Autism Spectrum Disorder (ASD) Description: LATAM no longer requires a medical certificate for accepting Passengers with Autism Spectrum Disorder (ASD) trav... More

18/05/2023 MINORS - Implementation of the Child Tracker service in Brazil, Chile, Colombia and Peru Description: We hereby inform you that starting from May 23, 2023, the Child Tracker service will be implemented on routes wi... More

04/05/2023 AGREEMENTS - IET Agreement between LATAM and Airlink (4Z) Description: Please be advised that the bilateral interline e-ticketing (IET) agreement between LATAM Airlines Group and Airl... More

27/04/2023 SPECIAL SERVICES - Update on the temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for R... We inform that the list of countries considered high risk for rabies transmission has been updated, extending the temporary r... More

20/04/2023 SALES - Considerations regarding the collection and exemption of the Distribution Cost Recovery Surcharge Description: In view of the implementation of the NDC Platform, starting May 01, 2023 a Distribution Cost Recovery Surcharge ... More

20/04/2023 TRAIN SERVICE - Train service for destinations in Italy and Spain Description: LATAM extends the train service to various cities in Italy and Spain through Trenitalia and Renfe, which are ide... More

20/04/2023 SALES - Considerations regarding the collection and exemption of the Distribution Cost Recovery Surcharge Description: In view of the implementation of the NDC Platform, starting May 01, 2023 a Distribution Cost Recovery Tax (TRCD)... More

06/04/2023 MINORS - Teenage passengers traveling alone on itineraries containing OAL flights Description: Update to the age requirement for minors traveling on itineraries containing other airline flights, which states... More

30/03/2023 COMMERCIAL EXCEPTIONS - Non-consecutive use of voluntary coupons in Europe Description: We inform you that in compliance with European legal requirements, the process of non-consecutive use of coupons... More

30/03/2023 GROUPS - Issuance of groups, series & negospace from May 1 Description From May 1st, when a LATAM group or serie is issued in GDS, a new concept will appear, called surcharge, which wi... More

23/03/2023 BAGGAGE - The baggage charge at the Boarding Gate is extended for boarding groups 4 and 5 Description As of March 27, 2023, the baggage charge at the boarding gate is extended for passengers with boarding passes in ... More

23/03/2023 MINORS - Restrictions to the use of booster seats and baby carriers on board Description: For safety reasons, and in accordance with current aeronautical regulations, the use of booster seats and baby c... More

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News Global Sales Support

04/08/2023 Involuntary Flight Change or Cancellation: how to proceed? If your client's flight does not operate according to the scheduled departure time, they may benefit from our Passenger Prote... More

08/06/2023 ROUTES - New operation between LIM ⇄ CCS We are pleased to inform you about the new routes between LIM ⇄ CCS, which will operate from August 01, 2023 as follows: More

06/06/2023 Newsletter NDC by LATAM | June 06 We are excited to introduce you the latest technical functionalities of the new NDC by LATAM that were released this past wee... More

26/04/2023 GSS - More customization and efficiency in Global Sales Support We want to let you know that we will be implementing some changes to improve your experience with LATAM Airlines Global Sales... More

01/04/2023 New PIA Irregularity Fees Booking Policy is updated to eliminate irregularities, with new fine amounts... More

23/03/2023 SALES - Update of Terms and Conditions We would like to inform you of the publication of the new Terms and Conditions of Sale for Agencies, as part of the LATAM Gro... More

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