09/08/2023
MEDICAL DEVICES - Portable Oxygen Concentrator (POC) Acceptance
Description: In line with the new acceptance criteria, Portable Oxygen Concentrators (POC) are only required to bear a manufa... En Savoir Plus
28/07/2023
FARES - Changes to Brand LIGHT (SL)
Description As the first stage of the planned changes to the Brands implementation, the fare attributes of the LIGHT (SL) tar... En Savoir Plus
14/07/2023
REFUNDS - Requests for refunds due to exact duplication and inverted routing of tickets
En Savoir Plus
30/06/2023
EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)
The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ... En Savoir Plus
22/06/2023
SERVICES - Cancellation of the free bus service between GRU CGH airports in São Paulo
Description: We would like to inform you that the complimentary passenger transportation service between Guarulhos (GRU) and ... En Savoir Plus
22/06/2023
SERVICE ANIMALS - New restrictions for the acceptance of Emotional Support Animals (ESAN) on the Mexico route
Description: The number of emotional support animals (ESAN) has been limited to a maximum of 6 dogs per flight and all potent... En Savoir Plus
19/06/2023
FARES - New attribute for Brand Basic
Description The attributes of the Basic fare have been modified allowing changes with a penalty. Not applicable to the Brazil... En Savoir Plus
16/06/2023
TICKET ISSUANCE | Restriction on the sale of LIM-CCS route in combination with the United States
Description Due to government regulations, transportation between the United States and Venezuela is not allowed, even via th... En Savoir Plus
15/06/2023
CODESHARE - Changes to the codeshare agreement with Voepass (2Z)
Description: New domestic routes are implemented in Brazil in the code shared agreement with the company VOEPASS (formerly Pa... En Savoir Plus
15/06/2023
AVIH - AVIH embargo lifted on LIM - Ecuador routes
Description: Effective immediately the AVIH embargo has been lifted on the routes LIM UIO and LIM GYE and vice versa. Scope: ... En Savoir Plus
15/06/2023
BAGGAGE - Transportation of perishable food as checked baggage in Brazil
Description In order to prevent liquid spills that could damage the aircraft's fuselage, we inform you that the transportatio... En Savoir Plus
12/06/2023
TICKET ISSUANCE - Restriction to the issuance of private LATAM tickets on Aeroméxico (AM) without face value
Effective immediately, the sale of AM flights has been restricted for the MEXNRT segments using private LATAM fares without f... En Savoir Plus
20/04/2023
SALES - Considerations regarding the collection and exemption of the Distribution Cost Recovery Surcharge
Description: In view of the implementation of the NDC Platform, starting May 01, 2023 a Distribution Cost Recovery Tax (TRCD)... En Savoir Plus
30/03/2023
GROUPS - Issuance of groups, series & negospace from May 1
Description From May 1st, when a LATAM group or serie is issued in GDS, a new concept will appear, called surcharge, which wi... En Savoir Plus