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Frequently Asked Questions

Services LATAM

Flight Status
Check-in
Ticket Change Inquiry
Cancellation Check-in
Groups
Frequently Asked Questions

Operational Warnings & Contingencies

24/02/2024 FLEXIBILITY - Intercargo Stoppage (Ramp Service) in Argentina (AR) LATAM COMMERCIAL EXCEPTIONS Due to: Strike of Intercargo (Servicio de Rampa) Argentina (AR) Customers traveling: From/to/thro... More

14/02/2024 ROUTES - Suspension of GIG ⇄ AEP routes Due to operational needs, we inform you that the Rio de Janeiro (GIG) ⇄ Buenos Aires (AEP) routes will be suspended. More

08/02/2024 FLEXIBILITY - Adverse weather conditions in BGA (Bucaramanga), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in BGA (Bucaramanga), Colombia Customers traveling: From/to/th... More

07/02/2024 FLEXIBILITY EXTENSION - Alternatives due to Forest fires in Temuco (ZCO), Chile LATAM COMMERCIAL EXCEPTIONS Due to: Forest fires en Temuco (ZCO), Chile. Customers traveling: From/to/through: Temuco (ZCO), ... More

07/02/2024 FLEXIBILITY EXTENSION - Alternatives due to Forest fires in Valparaíso region, Chile. LATAM COMMERCIAL EXCEPTIONS Due to: Forest fires in Valparaíso región, Chile. Customers traveling: From: Santiago (SCL), Chil... More

05/02/2024 PASSENGER PROTECTION - Suspension of the route between Lima (LIM) and London (LHR) Due to operational restrictions, we inform you that the suspension of the route between Lima (LIM) and London (LHR) is extend... More

02/02/2024 PASSENGER PROTECTION - Suspension of the route between Lima (LIM) and Jaén (JAE) Due to the temporary closure of the Jaen airport, it has been decided to extend the suspension date of our operation. More

02/02/2024 02/02/24 FLEXIBILITY - Alternatives due to CORPAC Air Controller Restriction in Lima (LIM), Perú. LATAM COMMERCIAL EXCEPTIONS Due to: CORPAC Air Controller Restriction en Lima (LIM), Perú. Customers traveling: From/to/throu... More

29/01/2024 FLEXIBILITY EXTENSION - Manifestations in Machupicchu, Cuzco (CUZ) LATAM COMMERCIAL EXCEPTIONS Due to: Manifestations in Machupicchu (PE) en Cuzco (CUZ) Customers traveling: From/to/through: C... More

25/01/2024 FLEXIBILITY - Adverse weather conditions in Colombia (BOG) LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Colombia (BOG) Customers traveling: From/to/through: Colomb... More

18/01/2024 17/01/24 FLEXIBILITY - Alternatives due to General strike announced in Argentina (AR) LATAM COMMERCIAL EXCEPTIONS Due to: General strike announced en Argentina (AR) Customers traveling: From/to/through: Argentin... More

09/01/2024 19/01/24 Extension FLEXIBILITY - Alternatives due to Security situation in Ecuador (EC) LATAM COMMERCIAL EXCEPTIONS Due to: Security situation en Ecuador (EC) Customers traveling: From/to/through: Ecuador (EC) Ori... More

05/01/2024 CONTINGENCY UPDATE - Recent events in Tel Aviv - Israel (State of war) LATAM COMMERCIAL EXCEPTIONS Due to: Recent events in Tel Aviv - Israel (State of war). Customers traveling: From/to/through: ... More

13/12/2023 ROUTES - Suspension of CLO ⇄ PSO routes Due to operational needs, we inform you that the Cali (CLO) ⇄ San Juan de Pasto (PSO) routes will be suspended. More

19/11/2023 18/11/23 FLEXIBILITY - Alternatives due to Taylor Swift concert cancellation in Rio de Janeiro (GIG-SDU) LATAM COMMERCIAL EXCEPTIONS Due to: Taylor Swift concert canceled in Rio de Janeiro, Brazil. Customers traveling: From Galeão... More

17/11/2023 CONTINGENCY - Operational reasons in Colombia (BOG) LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Colombia (BOG) airport Customers traveling: From/to/through: Colom... More

02/11/2023 CONTINGENCY - Manifestations in Bogotá (BOG), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations at Bogotá (BOG), Colombia, that hinder access to the Airport Customers tra... More

26/10/2023 ROUTES - New operation between LIM (Lima) ⇄ HAV (Havana) We are pleased to inform you about the new route between LIM ⇄ HAV, which will operate starting from October 29, 2023, as fol... More

25/10/2023 EXTENSION CONTINGENCY - Demonstrations in the taxi drivers union in Bogotá (BOG), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations in the of taxi drivers union in Bogotá (BOG), Colombia, scheduled for the ... More

23/10/2023 CONTINGENCY - General strike in Flights Chile due to demonstrations by air traffic controllers LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Flights Chile due to demonstrations by air traffic controllers, schedul... More

19/10/2023 PASSENGER PROTECTION - Suspension of the route between Lima (LIM) and Jaén (JAE) Due to the temporary airport closure until November 12, 2023, it was decided to suspend our operation until November 30, 2023... More

05/10/2023 ROUTES - Suspension of BOG ⇄ GYE routes Due to operational needs, we inform you that the BOG (Bogotá) ⇄ Guayaquil (GYE) routes will be suspended. More

04/10/2023 06/10/23 CONTINGENCY - General strike in Doméstico Chile. LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Doméstico Chile., scheduled for the 06 October 2023 Customers traveling... More

03/10/2023 CONTINGENCY - Strike at the airport in Sao Paulo (GRU) LATAM COMMERCIAL EXCEPTIONS Due to: Strike of Proveedor de Ground Handling at the airport Sao Paulo (GRU) Customers traveling... More

29/09/2023 CONTINGENCY - Adverse weather conditions in JFK (Nueva York), Estados Unidos LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in JFK (Nueva York), Estados Unidos Customers traveling: From/... More

14/09/2023 CONTINGENCY - Manifestations in Punta Arenas (PUQ) LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations at Punta Arenas (PUQ), that hinder access to the Airport Customers traveli... More

09/09/2023 CONTINGENCY - Collapse in Cusco (CUZ), Perú LATAM COMMERCIAL EXCEPTIONS Due to: Collapse in Cusco (CUZ), Perú Customers traveling: From/to/through: Cusco (CUZ), Perú Ori... More

31/08/2023 ROUTES - Suspension of the LIM ⇄ IGU and CUC⇄ MDE routes Due to operational needs, we inform you that the Lima (LIM) ⇄ Foz do Iguaçu (IGU) and Cúcuta (CUC) ⇄ Medellín (MDE) routes ha... More

28/08/2023 CONTINGENCY - Adverse weather conditions in MCO (Orlando Florida), Estados Unidos LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in MCO (Orlando Florida), Estados Unidos Customers traveling: ... More

Policy

22/02/2024 BAGGAGE - Maximum allowed checked baggage quantity per passenger Description: For LATAM flights, a maximum limit of 10 checked baggage items is allowed per passenger. Except on flights betwe... More

15/02/2024 SALES - Name correction on LATAM tickets with Delta flights Description: A new process has been defined for name corrections on itineraries that include Delta and LATAM flights without ... More

08/02/2024 PETS IN CABIN (PETC) - New conditions for PETC acceptance on board Description: In an effort to enhance the experience of PETC service users, the maximum size allowed for soft kennels has been... More

08/02/2024 COMMERCIAL EXCEPTIONS - Right of Withdrawal for Non-Face-to-Face purchases in Argentina Description: In Argentina, consumers are entitled to the right of withdrawal for non-face-to-face purchases pursuant to the R... More

18/01/2024 SPECIAL SERVICES - Free seat request for Special Passengers Description: We inform that seats must be assigned free of charge to Special Passengers, and such requests should be made exc... More

12/01/2024 SPECIAL SERVICES - Restrictions to ESAN and SVAN services Description: Effective immediately, the same passenger can no longer use the SVAN –service animal– and the ESAN –emotional su... More

28/12/2023 MINORS - Assignment of adjacent seats to minors Description: In compliance with current regulations in Brazil (CNJ Resolution 295) and Chile (Law 21,398), every passenger un... More

14/12/2023 SALES - Reservations canceled due to Invalid Name Description The system, upon detecting a possible false name entered into a reservation without issuance, will cancel the iti... More

30/11/2023 ANIMALS - Restriction on transport of live animals on new route to Aruba (AUA) Description: The carriage of live animals (AVIH, PETC, ESAN and SVAN) is prohibited on the new Aruba route (AUA), which will ... More

30/11/2023 CODESHARE - New Agreement between LATAM and Turkish Airlines As of December 4, 2023, the sale of the interline and codeshare agreement between LATAM and Turkish Airlines will be availabl... More

23/11/2023 SALES - Name correction in the same PNR for reservations with LATAM flights Description: We inform that there is an active feature in our GDSs that allows the correction of a name or surname to be perf... More

26/10/2023 RESERVATIONS & TICKETING - Exemption from airport fees and taxes in Uruguay Description: A new process is established to exempt airport fees and taxes for passengers in Uruguay Scope: Customers in Urug... More

25/10/2023 RESERVATIONS - Waiting List option now available in GDS for reservations in Premium Economy and Premium Business cabins Description: Agencies can now create Waiting Lists (WL) for certain spaces in the Premium Economy and Premium Business cabins... More

05/10/2023 FARES - New Branded Fares Description Starting from October 10, 2023, new Brands are being introduced, starting with domestic markets of Chile, Ecuador... More

14/09/2023 UNACCOMPANIED MINOR - Request for Unaccompanied Minor Service on Already Issued Tickets Description: Due to the Unaccompanied Minor (UMNR) service being subject to availability, it is not possible to guarantee the... More

14/09/2023 PASSENGER PROTECTION - Definition of ticket validity in involuntary changes Description: To improve information regarding involuntary changes, the definition to apply the ticket validity in involuntary... More

13/09/2023 RESERVATION - Insertion of the CPF for Brazilians traveling on domestic flights in Brazil Scope: Mandatory insertion of the CPF for Brazilians on domestic flights Date of Implementation: Immediate Considerations: Th... More

News Global Sales Support

21/02/2024 NDC by LATAM: Maintain control over your orders during changes and save time! More

16/02/2024 Important Recommendation: Please avoid using the same PNR after performing any VOID More

08/02/2024 Refund Requests After Flight Departure More

08/02/2024 Now you can request NDC reissue quotes through our support chat More

08/01/2024 Starting April 10th, eVisas are mandatory for USA, Australia, and Canada passport holders visiting Brazil We would like to bring to your attention an important update regarding visa requirements for citizens of Australia, Canada, a... More

20/12/2023 Issuance through LA stock (045) in Portugal & South Africa Starting from January 2nd, 2024, the issuance through the 045 stock on the POS ZA & PT will no longer be available. More

07/12/2023 Guidelines for Distribution Cost Recovery Surcharge Refunds Reminder: Distribution Cost Recovery Surcharge (YR) non-refundable, except for involuntary changes or where cancellation laws... More

27/11/2023 Notification of Flight Cancellations on December 3rd System incident displaying flights on December 3rd as incorrectly canceled. Despite notifications sent and information on LAT... More

17/11/2023 GDS Reservations: Cleaning of Queues LATAM Airlines reinforces guidelines for clearing unticketed reservations. More

09/10/2023 NDC by LATAM and Sabre: Soon a new way to connect! More