14/09/2023
UNACCOMPANIED MINOR - Request for Unaccompanied Minor Service on Already Issued Tickets
Description: Due to the Unaccompanied Minor (UMNR) service being subject to availability, it is not possible to guarantee the... More
14/09/2023
PASSENGER PROTECTION - Definition of ticket validity in involuntary changes
Description: To improve information regarding involuntary changes, the definition to apply the ticket validity in involuntary... More
13/09/2023
RESERVATION - Insertion of the CPF for Brazilians traveling on domestic flights in Brazil
Scope: Mandatory insertion of the CPF for Brazilians on domestic flights Date of Implementation: Immediate Considerations: Th... More
09/08/2023
MEDICAL DEVICES - Portable Oxygen Concentrator (POC) Acceptance
Description: In line with the new acceptance criteria, Portable Oxygen Concentrators (POC) are only required to bear a manufa... More
28/07/2023
FARES - Changes to Brand LIGHT (SL)
Description As the first stage of the planned changes to the Brands implementation, the fare attributes of the LIGHT (SL) tar... More
27/07/2023
SPECIAL SERVICES - Update on the temporary restriction of dogs entering the U.S. from countries considered at high risk for r...
As of August 1, 2023, the CDC indefinitely extends the restricted entry of dogs from high-risk countries for canine rabies in... More
14/07/2023
REFUNDS - Requests for refunds due to exact duplication and inverted routing of tickets
More
30/06/2023
EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)
The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ... More
22/06/2023
SERVICES - Cancellation of the free bus service between GRU CGH airports in São Paulo
Description: We would like to inform you that the complimentary passenger transportation service between Guarulhos (GRU) and ... More
22/06/2023
SERVICE ANIMALS - New restrictions for the acceptance of Emotional Support Animals (ESAN) on the Mexico route
Description: The number of emotional support animals (ESAN) has been limited to a maximum of 6 dogs per flight and all potent... More
19/06/2023
FARES - New attribute for Brand Basic
Description The attributes of the Basic fare have been modified allowing changes with a penalty. Not applicable to the Brazil... More
16/06/2023
TICKET ISSUANCE | Restriction on the sale of LIM-CCS route in combination with the United States
Description Due to government regulations, transportation between the United States and Venezuela is not allowed, even via th... More
15/06/2023
CODESHARE - Changes to the codeshare agreement with Voepass (2Z)
Description: New domestic routes are implemented in Brazil in the code shared agreement with the company VOEPASS (formerly Pa... More
15/06/2023
AVIH - AVIH embargo lifted on LIM - Ecuador routes
Description: Effective immediately the AVIH embargo has been lifted on the routes LIM UIO and LIM GYE and vice versa. Scope: ... More
15/06/2023
BAGGAGE - Transportation of perishable food as checked baggage in Brazil
Description In order to prevent liquid spills that could damage the aircraft's fuselage, we inform you that the transportatio... More
12/06/2023
TICKET ISSUANCE - Restriction to the issuance of private LATAM tickets on Aeroméxico (AM) without face value
Effective immediately, the sale of AM flights has been restricted for the MEXNRT segments using private LATAM fares without f... More
18/05/2023
SPECIAL PASSENGERS - New definitions for accepting passengers with Autism Spectrum Disorder (ASD)
Description: LATAM no longer requires a medical certificate for accepting Passengers with Autism Spectrum Disorder (ASD) trav... More
18/05/2023
MINORS - Implementation of the Child Tracker service in Brazil, Chile, Colombia and Peru
Description: We hereby inform you that starting from May 23, 2023, the Child Tracker service will be implemented on routes wi... More
04/05/2023
AGREEMENTS - IET Agreement between LATAM and Airlink (4Z)
Description: Please be advised that the bilateral interline e-ticketing (IET) agreement between LATAM Airlines Group and Airl... More
27/04/2023
SPECIAL SERVICES - Update on the temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for R...
We inform that the list of countries considered high risk for rabies transmission has been updated, extending the temporary r... More
20/04/2023
SALES - Considerations regarding the collection and exemption of the Distribution Cost Recovery Surcharge
Description: In view of the implementation of the NDC Platform, starting May 01, 2023 a Distribution Cost Recovery Surcharge ... More
20/04/2023
TRAIN SERVICE - Train service for destinations in Italy and Spain
Description: LATAM extends the train service to various cities in Italy and Spain through Trenitalia and Renfe, which are ide... More
20/04/2023
SALES - Considerations regarding the collection and exemption of the Distribution Cost Recovery Surcharge
Description: In view of the implementation of the NDC Platform, starting May 01, 2023 a Distribution Cost Recovery Tax (TRCD)... More
06/04/2023
MINORS - Teenage passengers traveling alone on itineraries containing OAL flights
Description: Update to the age requirement for minors traveling on itineraries containing other airline flights, which states... More