20/03/2023
GSS - 24/7 At Your Service
24/7 Working for you and for your customers to keep discovering a world without frontiers... More
07/03/2023
GROUPS - Choosing the Brand
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02/03/2023
FARES - New attribute for Brand Basic
Description The attributes of the Basic fare have been modified allowing changes with a penalty, except on domestic routes in... More
08/02/2023
BAGGAGE - Voluntary change of tickets issued before January 23, 2023
Complementary information to the communication of January 18, 2023. More
19/01/2023
PASSENGER PROTECTION - Suspension of the Quito (UIO) ⇄ Loja (LOH)
Due to operational needs , the operation between UIO ⇄ LOH will be cancelled as of March 26, 2023. Canceled flights: LA 1364 ... More
18/01/2023
BAGGAGE - Changes to checked baggage allowance
Description We inform you that as of January 23, 2023, it will change the checked baggage allowance for certain brands. Scope... More
30/12/2022
EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)
The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ... More
29/12/2022
BAGGAGE - Limitation of checked baggage on the UIO⇄MIA route
Description Due to capacity restrictions of the aircraft that operate the UIO⇄MIA route, the amount of checked baggage availa... More
22/12/2022
ROUTES - New operation between GRU ⇄ PFB and CGH ⇄ RAO
We are pleased to inform you about the new routes between GRU ⇄ PFB and CGH ⇄ RAO, which will operate from March 28, 2023 as ... More
16/12/2022
Actions to take when a flight has a schedule change that is not reflected in the reservation.
When a flight is canceled or changed less than 7 days in advance, the information may not be correctly reflected in your GDS.... More
07/12/2022
COMMERCIAL EXCEPTIONS - Due to political circumstances in Peru
Description: Due to the political situation that occurred in Peru, it is defined the following flexibility to passengers trav... More
02/12/2022
PASSENGER PROTECTION - CHANGES TO THE OPERATION BETWEEN BOGOTA (BOG) AND VALLEDUPAR (VUP)
Due to operational adjustments, as of January 16, 2023, the sale of the domestic route, Bogota (BOG) ⇄ Valledupar (VUP) in Co... More
01/12/2022
SALES - New ZP Route (Paranair) Summer Season
We are pleased to announce the new codeshare route between ASU ⇄ PDP, which will operate from the end of December 2022, as fo... More
24/11/2022
GROUPS > Change to a new ticket
Description The change name in group reservations is modified to a maximum of 10%. Scope: Change to a new ticket in group res... More
21/11/2022
COMMERCIAL EXCEPTIONS - Collision in the takeoff of the flight LA2213 at the LIMA airport, Peru
One or more changes are allowed More
17/11/2022
PASSENGER PROTECTION - Suspension on domestics routes in Brazil
Description: Due to operational needs, the sale and operation of the following domestic routes in Brazil have been suspended ... More
10/11/2022
BAGGAGE - Changes to checked baggage allowance on routes to/from Easter Island and Oceania
Description We inform you that as of today november 10, 2022, there will be a change in the checked baggage allowance in the ... More
27/10/2022
GROUPS | Tour Conductor (TC) information update
Description General information, request and ticketing of Tour Conductor has been updated in the Groups chapter. Scope: Group... More
20/10/2022
COMMERCIAL EXCEPTIONS - Rescission is activated in non-enabled markets
Description It has been defined to allow the rescission exception to all markets where it was not available. Scope: Rescissio... More
20/10/2022
BAGGAGE - Baggage charge at the boarding gate is updated
Description We inform you that as of today, October 20, 2022, the prices that apply on regional routes for baggage charge at ... More
13/10/2022
Face Mask use on LATAM flights
Description: The onboard mask policy was modified , becoming optional on all LATAM flights, except in Colombia, where it is s... More
13/10/2022
ANCILLARIES - Treatment of ancillaries for changes and refunds of air tickets
Description Changes are incorporated to the treatment of ancillaries in the post-sale processes (exchanges and refunds). The ... More
04/10/2022
BAGGAGE - Baggage charge at the boarding gate is reactivated in Punta Cana (PUJ)
Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh... More