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Frequently Asked Questions

Services LATAM

Flight Status
Check-in
Ticket Change Inquiry
Check-in Cancellation
Groups
Frequently Asked Questions

Eccezione

11/01/2025 11/01/25 FLEXIBILITY - Adverse weather conditions in Bogotá (BOG), Colombia. LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá (BOG), Colombia. Customers traveling: From/to/throug... Leggi di piú

10/01/2025 EXTENSION FLEXIBILITY - Alternatives to Wildfires in Los Angeles (LAX), California LATAM COMMERCIAL EXCEPTIONS Due to: Wildfires in Los Angeles (LAX), California Customers traveling: From/to/through: Los Ange... Leggi di piú

09/01/2025 PASSENGER PROTECTION - Suspension of the GIG ⇄ NAT e SLZ ⇄ THE We inform you that, due to Operational needs, the routes between Galeão (GIG) ⇄ Natal (NAT) and the routes São Luiz (SLZ) ⇄ T... Leggi di piú

20/12/2024 20/12/24 FLEXIBILITY - Adverse weather conditions in Sao Paulo (SAO) Brasil LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Sao Paulo (SAO) Brasil Customers traveling: From/to/through... Leggi di piú

19/12/2024 AGREEMENTS - Operation with Wamos Air is added on the SCL-MEX route Description We would like to inform you that the SCL-MEX route has been added to the Wamos Air aircraft and crew leasing oper... Leggi di piú

27/11/2024 PASSENGER PROTECTION - Temporary suspension of the LIM ⇄ JAU route We inform you that due to repairs at Jauja Airport, the route between Lima (LIM) ⇄ Jauja (JAU) will be suspended from Decembe... Leggi di piú

27/11/2024 PASSENGER PROTECTION - Suspension of the MDE ⇄ SMR & CLO ⇄ SMR route We inform you that, due to operational needs, the route between Medellín (MDE) ⇄ Santa Marta (SMR) and Cali (CLO) ⇄ Santa Mar... Leggi di piú

14/11/2024 FLEXIBILITY - Alternatives due to Mobilization of DGAC officials in Chile (CL) LATAM COMMERCIAL EXCEPTIONS Due to: Mobilization of DGAC officials en Chile (CL) Customers traveling: From/to/through: Chile ... Leggi di piú

14/11/2024 CODESHARE - New unilateral codeshare agreement between LATAM (LA) and Airlink (4Z) We inform our travel agents a new codeshare operation between LATAM and Airlink (4Z) is available in the distribution systems... Leggi di piú

13/11/2024 FLEXIBILITY - Alternatives due to Mobilization of DGAC Chile officials LATAM COMMERCIAL EXCEPTIONS Due to: Mobilization of DGAC Chile officials Customers traveling: From/to/through: Chile (CL) Ori... Leggi di piú

04/11/2024 ROUTES - Suspension of the Boston (BOS) ⇄ Guarulhos (GRU) route We would like to inform you that, due to operational adjustments, the route between Boston and Guarulhos will cease to operat... Leggi di piú

25/10/2024 FLEXIBILITY UPDATE - General transport strike announced in Argentina FLEXIBILITY UPDATE - General transport strike announced in Argentina LATAM COMMERCIAL EXCEPTIONS Due to: General Transport St... Leggi di piú

25/10/2024 PASSENGER PROTECTION - Temporary Suspension of Operations between Lima (LIM) and Caracas (CCS) Update: We inform you about the extension of the temporary suspension of the route between Lima (LIM) and Caracas (CCS) until... Leggi di piú

24/10/2024 AGREEMENTS - Update on the operation with Wamos Air aircraft on SCL-LAX, SCL-BOG, SCL-LIM routes We have updated the information regarding the Wamos operation by removing the restriction for the BSCT service. Description D... Leggi di piú

24/10/2024 PASSENGER PROTECTION - Suspension of the route between Lima (LIM) and Jaén (JAE) Due to the temporary closure of Jaén airport, it has been decided to extend the suspension date of our operation. Leggi di piú

23/10/2024 CODESHARE - End of Codeshare Agreement with Air Tahiti (TN) We inform that, effective immediately, the codeshare agreement between LATAM Airlines and Air Tahiti (TN) will be terminated. Leggi di piú

22/10/2024 FLEXIBILITY - Alternatives due to Runway closure due to lights failure in Bogotá (BOG) LATAM COMMERCIAL EXCEPTIONS Due to: Runway closure due to lights failure en Bogotá (BOG) Customers traveling: From/to/through... Leggi di piú

11/10/2024 FLEXIBILITIES - Update Adjustments in Voepass operations (2Z) LATAM COMMERCIAL EXCEPTIONS Due to: Voepass flight cancellations (2Z) Customers traveling: On bookings with LA* marketing fli... Leggi di piú

10/10/2024 PASSENGER PROTECTION - Suspension of Lima (LIM) ⇄ Ilo (ILQ) routes Due to operational adjustments, we inform you that the suspension of the Lima (LIM) ⇄ Ilo (ILQ) route has been extended indef... Leggi di piú

10/10/2024 PASSENGERS PROTECTION - Suspension of the Guarulhos (GRU) ⇄ Fernando de Noronha (FEN) Route Due to ongoing works at the Fernando de Noronha Airport (FEN), flights departing Guarulhos Airport (GRU) with destination FEN... Leggi di piú

03/10/2024 COMMERCIAL EXCEPTIONS | Travel requirements for Venezuelan citizens Description: Due to provisions of the Venezuelan immigration authority, the entry into this country has been prohibited for V... Leggi di piú

02/10/2024 COMMERCIAL EXCEPTIONS - Commercial flexibility for passengers traveling to Tel Aviv (TLV) Description: Due to the situations happening in Tel Aviv (TLV), flexibility will be provided to passengers with LATAM tickets... Leggi di piú

27/09/2024 FLEXIBILITY - Hurricane Helene in Orlando (MCO) LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Helene in Orlando (MCO) Customers traveling: From/to/through: Orlando (MCO) Ori... Leggi di piú

27/09/2024 FLEXIBILITY - Hurricane Helene in Atlanta (ATL) LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Helene in Atlanta (ATL) Customers traveling: From/to/through: Atlanta (ATL) Ori... Leggi di piú

25/09/2024 UPDATE FLEXIBILITY - Alternatives due to Forest fire in Quito (UIO) in Quito (UIO) LATAM COMMERCIAL EXCEPTIONS Due to: Forest fire in Quito (UIO) en Quito (UIO) Customers traveling: From/to/through: Quito (UI... Leggi di piú

25/09/2024 FLEXIBILITY - Alternatives due to Forest fire in Quito (UIO) LATAM COMMERCIAL EXCEPTIONS Due to: Forest fire in Quito (UIO) Customers traveling: From/to/through: Quito (UIO) Original fli... Leggi di piú

06/09/2024 FLEXIBILITY EXTENSION - Alternatives due to Trucker Strike in Colombia (CO) LATAM COMMERCIAL EXCEPTIONS Due to: Truckers Strike in Colombia (CO) Customers traveling: From/to/through: Colombia (CO) Orig... Leggi di piú

02/09/2024 EXTENSION OF FLEXIBILITIES - Adverse weather conditions in Porto Velho (PVH), BR LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Porto Velho (PVH), BR Customers traveling: From/to/through:... Leggi di piú

29/08/2024 PASSENGER PROTECTION - Temporary Suspension of Operations between Lima (LIM) and Caracas (CCS) Update: We inform you about the extension of the temporary suspension of the route between Lima (LIM) and Caracas (CCS) until... Leggi di piú

21/08/2024 21/08/24 Passenger Protección - Suspension of Santiago (SCL) ⇄ Valdivia (ZAL) Route Due to conservation works, we inform you the temporary closure of Valdivia Airport (ZAL) and the suspension of the Santiago (... Leggi di piú

14/08/2024 PASSENGER PROTECTION - Resumption of operations to/from Porto Alegre (POA) and cancellation of operations to Canoas (QNS) We inform you that the operation to Porto Alegre Airport (POA) has been reactivated. Due to this, the option of resuming the ... Leggi di piú

12/08/2024 FLEXIBILITY - Alternatives due to Runway closure at airport in Florianopolis (FLN) LATAM COMMERCIAL EXCEPTIONS Due to: Runway closure at Florianopolis (FLN) airport Customers traveling: From/to/through: Flori... Leggi di piú

07/08/2024 PASSENGER PROTECTION - Suspension of the Routes SCL ⇄ POA and LIM ⇄ POA Due to the cease of international operations at the Porto Alegre (POA) airport, we announce the suspension of the routes Sant... Leggi di piú

07/08/2024 PASSENGER PROTECTION - Suspension of the CNF ⇄ GIG route Due to commercial requirements, the route Confins (CNF) ⇄ Rio de Janeiro (GIG) will be suspended until further notice startin... Leggi di piú

05/08/2024 PASSENGER PROTECTION - Temporary Suspension of Operations between Lima (LIM) and Caracas (CCS) This is to inform that the route between Lima (LIM) and Caracas (CCS) will be suspended temporarily until August 31, 2024. In... Leggi di piú

30/07/2024 EXTENSION OF FLEXIBILITY - Alternatives due to Demonstrations in the city of Caracas (CCS), Venezuela LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations in the city of Caracas (CCS), Venezuela Customers traveling: From/to/throu... Leggi di piú

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Policy

23/01/2025 CODESHARE - New bilateral codeshare agreement between LATAM (LA) and Aerolíneas Argentinas (AR) Description: We are pleased to inform you that, starting January 22, 2025, a new codeshare flight alliance between LATAM Airl... Leggi di piú

19/12/2024 TICKET MODIFICATIONS - Voluntary reissue to a lower cabin Description: For voluntary changes on 100% LATAM flights, no fare difference will be applied when the change is made: - Chang... Leggi di piú

19/12/2024 Name Correction - The reasons for making a name correction have been reorganized Description: The list of reasons that allow for a name/last name correction has been reorganized. This adjustment aims to fac... Leggi di piú

19/12/2024 SALES - Elimination of O5 tax for emissions in Argentina Description We inform you that the collection of the PAIS tax (O5) in Argentina will be suspended on all issues. Scope: Sales... Leggi di piú

14/11/2024 FARES - New Brand for Premium cabins Description Starting today, December 18, a new brand will be added to the Premium Business cabin for all routes, allowing cli... Leggi di piú

24/10/2024 ANCILLARY PRODUCT - Management of DOT Regulations for Seats and Bags on flights to/from the United States Description: From October 28, 2024, the new reimbursement regulations of the US Department of Transportation (DOT) establish ... Leggi di piú

24/10/2024 PASSENGER PROTECTION - Management of DOT Regulations for passengers on affected flights traveling to/from the United States Description: Starting October 28, 2024, a new refund regulation from the U.S. Department of Transportation (DOT) will take ef... Leggi di piú

09/10/2024 SPECIAL PASSENGERS - New requirements for pregnant passengers and acceptance of ESAN on flights to and from Argentina Description: To comply with the new provisions of the Aeronautical Code in Argentina, as of October 10, 2024, changes are imp... Leggi di piú

04/10/2024 SALES - Incorporation of Brand Basic for regional flights leaving Brazil Description: Starting October 10, 2024, the Basic brand will be offered in the fare deployment for the Rio de Janeiro (GIG) -... Leggi di piú

03/10/2024 BAGGAGE - Changes in the weight allowed in carry-on baggage and attribute name in Brazil (Portuguese) Description: For legal reasons, it will be required to change the naming in Portuguese for baggage permitted on board, at all... Leggi di piú

27/09/2024 FLEXIBILITY - Alternatives due to New requirements for passengers traveling to Venezuela in Caracas (CCS) LATAM COMMERCIAL EXCEPTIONS Due to: New requirements for passengers traveling to Caracas (Venezuela) Customers traveling: To:... Leggi di piú

30/07/2024 ANIMALS - New entry requirements for animals en Routes to the United States Description: The CDC (Centers for Disease Control and Prevention) has updated its regulation for the international movement o... Leggi di piú

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News Global Sales Support

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