09/08/2023 MEDICAL DEVICES - Portable Oxygen Concentrator (POC) Acceptance Description: In line with the new acceptance criteria, Portable Oxygen Concentrators (POC) are only required to bear a manufa... Leggi di piú

28/07/2023 FARES - Changes to Brand LIGHT (SL) Description As the first stage of the planned changes to the Brands implementation, the fare attributes of the LIGHT (SL) tar... Leggi di piú

14/07/2023 REFUNDS - Requests for refunds due to exact duplication and inverted routing of tickets Leggi di piú

30/06/2023 EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started) The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ... Leggi di piú

22/06/2023 SERVICES - Cancellation of the free bus service between GRU CGH airports in São Paulo Description: We would like to inform you that the complimentary passenger transportation service between Guarulhos (GRU) and ... Leggi di piú

22/06/2023 SERVICE ANIMALS - New restrictions for the acceptance of Emotional Support Animals (ESAN) on the Mexico route Description: The number of emotional support animals (ESAN) has been limited to a maximum of 6 dogs per flight and all potent... Leggi di piú

19/06/2023 FARES - New attribute for Brand Basic Description The attributes of the Basic fare have been modified allowing changes with a penalty. Not applicable to the Brazil... Leggi di piú

16/06/2023 TICKET ISSUANCE | Restriction on the sale of LIM-CCS route in combination with the United States Description Due to government regulations, transportation between the United States and Venezuela is not allowed, even via th... Leggi di piú

15/06/2023 CODESHARE - Changes to the codeshare agreement with Voepass (2Z) Description: New domestic routes are implemented in Brazil in the code shared agreement with the company VOEPASS (formerly Pa... Leggi di piú

15/06/2023 AVIH - AVIH embargo lifted on LIM - Ecuador routes Description: Effective immediately the AVIH embargo has been lifted on the routes LIM UIO and LIM GYE and vice versa. Scope: ... Leggi di piú

15/06/2023 BAGGAGE - Transportation of perishable food as checked baggage in Brazil Description In order to prevent liquid spills that could damage the aircraft's fuselage, we inform you that the transportatio... Leggi di piú

12/06/2023 TICKET ISSUANCE - Restriction to the issuance of private LATAM tickets on Aeroméxico (AM) without face value Effective immediately, the sale of AM flights has been restricted for the MEXNRT segments using private LATAM fares without f... Leggi di piú

20/04/2023 SALES - Considerations regarding the collection and exemption of the Distribution Cost Recovery Surcharge Description: In view of the implementation of the NDC Platform, starting May 01, 2023 a Distribution Cost Recovery Tax (TRCD)... Leggi di piú