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Frequently Asked Questions

Services LATAM

Flight Status
Check-in
Ticket Change Inquiry
Check-in Cancellation
Groups
Frequently Asked Questions

Operational Warnings & Contingencies

24/07/2024 ROUTES - New operation between GRU (Guarulhos) ⇄ PET (Pelotas) We are pleased to inform you about the implementation of the new route between GRU ⇄ PET, which will operate from August 3, 2... Leggi di piú

18/07/2024 PASSENGER PROTECTION - Suspension of Routes BSB ⇄ AUX, BSB ⇄ BRA, and BSB ⇄ RAO Update: Due to operational needs, we inform you that the suspension of the routes Brasília (BSB) ⇄ Araguaína (AUX), Brasília ... Leggi di piú

13/07/2024 FLEXIBILITY - Adverse weather conditions in Balmaceda (BBA) LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Balmaceda (BBA) Customers traveling: From/to/through: Balma... Leggi di piú

03/07/2024 03/07/24 FLEXIBILITY - Hurricane Beryl in Cancún (CUN) LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Beryl in Cancún (CUN) Customers traveling: From/to/through: Cancún (CUN) Origin... Leggi di piú

22/06/2024 CONTINGENCY EXTENSION - Adverse weather conditions in Balmaceda (BBA) LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Balmaceda (BBA) Customers traveling: From/to/through: Balma... Leggi di piú

13/06/2024 FLEXIBILITY - Adverse weather conditions in Miami (MIA) y Orlando (MCO), USA LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Miami (MIA) y Orlando (MCO), USA Customers traveling: From/... Leggi di piú

13/06/2024 FLEXIBILITY - Alternatives due to Yellow Fever Vaccine Requirement in Punta Cana (PUJ), República Dominicana LATAM COMMERCIAL EXCEPTIONS Due to: Yellow Fever Vaccine Requirement en Punta Cana (PUJ), República Dominicana Customers trav... Leggi di piú

03/06/2024 FLEXIBILITY UPDATE - Alternatives to runway closure due to lights failure at Lima Airport (LIM), Peru LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to runway closure due to lights failure at Lima Airport (LIM), Peru. Custome... Leggi di piú

31/05/2024 ROUTES - Suspension of the Bogota (BOG) ⇄ Madrid (MAD) route Due to operational needs, we inform you about the suspension of the route between Bogotá (BOG) and Madrid (MAD), which will c... Leggi di piú

21/05/2024 PASSENGER PROTECTION - Update temporary suspension of routes from/to Porto Alegre (POA) Leggi di piú

07/05/2024 UPDATE OF FLEXIBILITY - Adverse weather conditions in Caxias do Sul (CXJ), Passo Fundo (PFB) - Brasil LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Caxias do Sul (CXJ), Passo Fundo (PFB) - Brasil Customers t... Leggi di piú

18/04/2024 PASSENGER PROTECTION - Suspension of CXJ ⇄ GRU routes PASSENGER PROTECTION - Suspension of CXJ ⇄ GRU routes Due to operational adjustments aimed at making connections within Brazi... Leggi di piú

01/04/2024 PASSENGER PROTECTION - Suspension of LIM ⇄ ILQ routes Due to operational adjustments, we inform you that LATAM will suspend the routes Lima (LIM) ⇄ Ilo (ILQ). Leggi di piú

20/03/2024 PASSENGER PROTECTION - Suspension of MDE ⇄ MIA routes Due to operational adjustments, we inform you that the Medellin (MED) ⇄ Miami (MIA) route has been suspended. Canceled flight... Leggi di piú

24/02/2024 FLEXIBILITY - Intercargo Stoppage (Ramp Service) in Argentina (AR) LATAM COMMERCIAL EXCEPTIONS Due to: Strike of Intercargo (Servicio de Rampa) Argentina (AR) Customers traveling: From/to/thro... Leggi di piú

14/02/2024 ROUTES - Suspension of GIG ⇄ AEP routes Due to operational needs, we inform you that the Rio de Janeiro (GIG) ⇄ Buenos Aires (AEP) routes will be suspended. Leggi di piú

08/02/2024 FLEXIBILITY - Adverse weather conditions in BGA (Bucaramanga), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in BGA (Bucaramanga), Colombia Customers traveling: From/to/th... Leggi di piú

07/02/2024 FLEXIBILITY EXTENSION - Alternatives due to Forest fires in Temuco (ZCO), Chile LATAM COMMERCIAL EXCEPTIONS Due to: Forest fires en Temuco (ZCO), Chile. Customers traveling: From/to/through: Temuco (ZCO), ... Leggi di piú

07/02/2024 FLEXIBILITY EXTENSION - Alternatives due to Forest fires in Valparaíso region, Chile. LATAM COMMERCIAL EXCEPTIONS Due to: Forest fires in Valparaíso región, Chile. Customers traveling: From: Santiago (SCL), Chil... Leggi di piú

02/02/2024 02/02/24 FLEXIBILIDAD - Alternativas ante Restricción Controladores Aéreos de CORPAC en Lima (LIM), Perú. EXCEPCIONES COMERCIALES LATAM Debido a: Restricción Controladores Aéreos de CORPAC en Lima (LIM), Perú. Pasajeros Viajando: D... Leggi di piú

29/01/2024 FLEXIBILITY EXTENSION - Manifestations in Machupicchu, Cuzco (CUZ) LATAM COMMERCIAL EXCEPTIONS Due to: Manifestations in Machupicchu (PE) en Cuzco (CUZ) Customers traveling: From/to/through: C... Leggi di piú

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Policy

18/07/2024 ANIMALS - Embargo On Transportation Of Pets (AVIH AND PETC) and Assistance Animal (ESAN) on Routes to the United States Description: Starting from July 31, 2024, an embargo is established on the transportation of AVIH and PETC Pets, as well as E... Leggi di piú

18/07/2024 REFUND - Right of withdrawal in Ecuador for domestics and international tickets Descripción: Starting on July 22, 2024, Resolution 009/2024 of the Consumer Law in Ecuador comes into effect, allowing custom... Leggi di piú

11/07/2024 SPECIAL PASSENGERS - Acceptance of New Portable Oxygen Concentrator POC Description: A new Portable Oxygen Concentrator model has been accepted. Scope: Customers using portable oxygen concentrators... Leggi di piú

11/07/2024 TICKET MODIFICATIONS - Non-consecutive use of coupons in Argentina Description: We want to inform you that, in order to comply with Resolution 1532/98 that regulates Air Transportation in Arge... Leggi di piú

27/06/2024 Change in rules on the Distribution Cost Recovery Surcharge (TRCD) Description: We inform that the Distribution Cost Recovery Surcharge (TRCD) will have a value of 13.00 USD per coupon and fro... Leggi di piú

27/06/2024 TICKET MODIFICATIONS - Non-consecutive use of coupons Description: Starting July 1, 2024, passengers who decide not to use one of the ticket coupons on domestic routes will no lon... Leggi di piú

13/06/2024 INTERLINE AGREEMENTS AND CODESHARE - Restrictions for reservations with Voepass flights (2Z) Description: We inform that within the operational and commercial window, for broadcasts and/or reruns, none of the service c... Leggi di piú

06/06/2024 BAGGAGE - New requirements for transporting retained firearms in Chile In compliance with an order of the Chilean Civil Aviation Administration (DGCA), new requirements have been implemented regar... Leggi di piú

06/06/2024 SPECIAL SERVICES - Change of the seat marking process at no cost Description: We inform that seats must be assigned free of charge to Special Passengers, and such requests should be made exc... Leggi di piú

30/05/2024 TICKET MODIFICATIONS - Request for changes or refunds for medical reasons in Chile directly in LATAM Description: We inform you that customers with tickets issued at a travel agency in Chile may request changes or refunds of t... Leggi di piú

30/05/2024 SPECIAL PASSENGERS - The Maximum Assistance Service (MAAS) is no longer available outside of Brazil Description: Starting from June 3rd, 2024, the MAAS (Meet And Assist) service will be exclusively available in airports in Br... Leggi di piú

23/05/2024 SERVICE ANIMALS - Changes to the Emotional Support Animal Acceptance Policy (ESAN) Description: New restrictions implemented for acceptance of emotional support animals (ESAN). Scope: Emotional Support Animal... Leggi di piú

10/04/2024 COMMERCIAL EXCEPTIONS: Mandatory visa for Peruvian passengers traveling to México Description: Peruvian citizens traveling to Mexico will be required to present a valid visa to enter the country starting Apr... Leggi di piú

04/04/2024 BAGGAGE - Change in special baggage policy Description: We would like to inform you that, starting April 5, 2024, golf equipment, wakeboards, bodyboards, boogie boards,... Leggi di piú

28/03/2024 TICKET MODIFICATIONS - Voluntary reissue to a lower cabin Description: Whenever a voluntary change is made to a lower cabin, the policy is to not charge the fare difference if the new... Leggi di piú

21/03/2024 ANIMALS IN HOLD (AVIH) - New Table of Dangerous Dog Breeds not accepted as Animals in Hold AVIH Description: Two new breeds have been added to the list of dangerous dog breeds not accepted for travel as animals in the car... Leggi di piú

15/03/2024 RESERVATIONS - Insertion of travel data on domestic flights in Colombia We would like to inform you that starting March 19th, 2024, new rules regarding the required travel documentation for domesti... Leggi di piú

15/03/2024 TICKET CHANGES - Considerations for tickets issued via GDS and reissued by LATAM Description: We would like to inform some considerations for LATAM tickets, as indicated in IATA Resolution 722.G 6.6.8.1, wh... Leggi di piú

28/02/2024 HANDICAP - New acceptance conditions for the SVAN service (except on routes to, from or via the United States) Description: In an effort to improve the experience of SVAN (Service Animal) service users, we are updating the acceptance co... Leggi di piú

22/02/2024 BAGGAGE - Maximum allowed checked baggage quantity per passenger Description: For LATAM flights, a maximum limit of 10 checked baggage items is allowed per passenger. Except on flights betwe... Leggi di piú

15/02/2024 SALES - Name correction on LATAM tickets with Delta flights Description: A new process has been defined for name corrections on itineraries that include Delta and LATAM flights without ... Leggi di piú

08/02/2024 PETS IN CABIN (PETC) - New conditions for PETC acceptance on board Description: In an effort to enhance the experience of PETC service users, the maximum size allowed for soft kennels has been... Leggi di piú

08/02/2024 COMMERCIAL EXCEPTIONS - Right of Withdrawal for Non-Face-to-Face purchases in Argentina Description: In Argentina, consumers are entitled to the right of withdrawal for non-face-to-face purchases pursuant to the R... Leggi di piú

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News Global Sales Support

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