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Frequently Asked Questions

Services LATAM

Flight Status
Check-in
Ticket Change Inquiry
Cancellation Check-in
Groups support
Frequently Asked Questions

Operational Warnings & Contingencies

13/06/2024 FLEXIBILITY - Adverse weather conditions in Miami (MIA) y Orlando (MCO), USA LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Miami (MIA) y Orlando (MCO), USA Customers traveling: From/... More

13/06/2024 FLEXIBILITY - Alternatives due to Yellow Fever Vaccine Requirement in Punta Cana (PUJ), República Dominicana LATAM COMMERCIAL EXCEPTIONS Due to: Yellow Fever Vaccine Requirement en Punta Cana (PUJ), República Dominicana Customers trav... More

03/06/2024 FLEXIBILITY UPDATE - Alternatives to runway closure due to lights failure at Lima Airport (LIM), Peru LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to runway closure due to lights failure at Lima Airport (LIM), Peru. Custome... More

31/05/2024 ROUTES - Suspension of the Bogota (BOG) ⇄ Madrid (MAD) route Due to operational needs, we inform you about the suspension of the route between Bogotá (BOG) and Madrid (MAD), which will c... More

21/05/2024 PASSENGER PROTECTION - Update temporary suspension of routes from/to Porto Alegre (POA) More

07/05/2024 UPDATE OF FLEXIBILITY - Adverse weather conditions in Caxias do Sul (CXJ), Passo Fundo (PFB) - Brasil LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Caxias do Sul (CXJ), Passo Fundo (PFB) - Brasil Customers t... More

06/05/2024 FLEXIBILITIES- Alternatives to the general strike announced in Argentina (AR) LATAM COMMERCIAL EXCEPTIONS Due to: General strike announced in Argentina (AR) Customers traveling: From/to/through: Argentin... More

01/05/2024 Flexibilities due to restrictions at San Andres airport (ADZ) - Colombia, due to an incident involving another operator's air... LATAM COMMERCIAL EXCEPTIONS Due to: Flexibilities due to restrictions at San Andres airport (ADZ) - Colombia, due to an incid... More

25/04/2024 PASSENGER PROTECTION - Suspension of Routes BSB ⇄ AUX, BSB ⇄ BRA, and BSB ⇄ RAO Due to operational needs, we inform you that the routes Brasília (BSB) ⇄ Araguaína (AUX), Brasília (BSB) ⇄ Barreiras (BRA), a... More

23/04/2024 CONTINGENCY - Adverse weather conditions in Trujillo (TRU), Perú LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Trujillo (TRU), Perú Customers traveling: From/to/through: ... More

18/04/2024 PASSENGER PROTECTION - Suspension of CXJ ⇄ GRU routes PASSENGER PROTECTION - Suspension of CXJ ⇄ GRU routes Due to operational adjustments aimed at making connections within Brazi... More

18/04/2024 CONTINGENCY EXTENSION - Adverse weather conditions in Trujillo (TRU), Perú LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Trujillo (TRU), Perú Customers traveling: From/to/through: ... More

17/04/2024 FLEXIBILITIES - Energy crisis in Ecuador, (EC) LATAM COMMERCIAL EXCEPTIONS Due to: Energy crisis in Ecuador, (EC) Customers traveling: From/to/through: Ecuador (EC), domest... More

01/04/2024 PASSENGER PROTECTION - Suspension of LIM ⇄ ILQ routes Due to operational adjustments, we inform you that LATAM will suspend the routes Lima (LIM) ⇄ Ilo (ILQ). More

20/03/2024 PASSENGER PROTECTION - Suspension of MDE ⇄ MIA routes Due to operational adjustments, we inform you that the Medellin (MED) ⇄ Miami (MIA) route has been suspended. Canceled flight... More

24/02/2024 FLEXIBILITY - Intercargo Stoppage (Ramp Service) in Argentina (AR) LATAM COMMERCIAL EXCEPTIONS Due to: Strike of Intercargo (Servicio de Rampa) Argentina (AR) Customers traveling: From/to/thro... More

14/02/2024 ROUTES - Suspension of GIG ⇄ AEP routes Due to operational needs, we inform you that the Rio de Janeiro (GIG) ⇄ Buenos Aires (AEP) routes will be suspended. More

08/02/2024 FLEXIBILITY - Adverse weather conditions in BGA (Bucaramanga), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in BGA (Bucaramanga), Colombia Customers traveling: From/to/th... More

07/02/2024 FLEXIBILITY EXTENSION - Alternatives due to Forest fires in Temuco (ZCO), Chile LATAM COMMERCIAL EXCEPTIONS Due to: Forest fires en Temuco (ZCO), Chile. Customers traveling: From/to/through: Temuco (ZCO), ... More

07/02/2024 FLEXIBILITY EXTENSION - Alternatives due to Forest fires in Valparaíso region, Chile. LATAM COMMERCIAL EXCEPTIONS Due to: Forest fires in Valparaíso región, Chile. Customers traveling: From: Santiago (SCL), Chil... More

05/02/2024 PASSENGER PROTECTION - Suspension of the route between Lima (LIM) and London (LHR) Due to operational restrictions, we inform you that the suspension of the route between Lima (LIM) and London (LHR) is extend... More

02/02/2024 PASSENGER PROTECTION - Suspension of the route between Lima (LIM) and Jaén (JAE) Due to the temporary closure of the Jaen airport, it has been decided to extend the suspension date of our operation. More

02/02/2024 02/02/24 FLEXIBILITY - Alternatives due to CORPAC Air Controller Restriction in Lima (LIM), Perú. LATAM COMMERCIAL EXCEPTIONS Due to: CORPAC Air Controller Restriction en Lima (LIM), Perú. Customers traveling: From/to/throu... More

29/01/2024 FLEXIBILITY EXTENSION - Manifestations in Machupicchu, Cuzco (CUZ) LATAM COMMERCIAL EXCEPTIONS Due to: Manifestations in Machupicchu (PE) en Cuzco (CUZ) Customers traveling: From/to/through: C... More

25/01/2024 FLEXIBILITY - Adverse weather conditions in Colombia (BOG) LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Colombia (BOG) Customers traveling: From/to/through: Colomb... More

18/01/2024 17/01/24 FLEXIBILITY - Alternatives due to General strike announced in Argentina (AR) LATAM COMMERCIAL EXCEPTIONS Due to: General strike announced en Argentina (AR) Customers traveling: From/to/through: Argentin... More

09/01/2024 19/01/24 Extension FLEXIBILITY - Alternatives due to Security situation in Ecuador (EC) LATAM COMMERCIAL EXCEPTIONS Due to: Security situation en Ecuador (EC) Customers traveling: From/to/through: Ecuador (EC) Ori... More

05/01/2024 CONTINGENCY UPDATE - Recent events in Tel Aviv - Israel (State of war) LATAM COMMERCIAL EXCEPTIONS Due to: Recent events in Tel Aviv - Israel (State of war). Customers traveling: From/to/through: ... More

05/01/2024 ATUALIZAÇÃO DE CONTINGÊNCIA - Acontecimentos recentes em Tel Aviv - Israel (Estado de guerra) EXCEÇÕES COMERCIAIS LATAM Devido a: Acontecimentos recentes em Tel Aviv - Israel (Estado de guerra). Passageiros viajando: De... More

Policy

13/06/2024 INTERLINE AGREEMENTS AND CODESHARE - Restrictions for reservations with Voepass flights (2Z) Description: We inform that within the operational and commercial window, for broadcasts and/or reruns, none of the service c... More

06/06/2024 BAGGAGE - New requirements for transporting retained firearms in Chile In compliance with an order of the Chilean Civil Aviation Administration (DGCA), new requirements have been implemented regar... More

30/05/2024 TICKET MODIFICATIONS - Request for changes or refunds for medical reasons in Chile directly in LATAM Description: We inform you that customers with tickets issued at a travel agency in Chile may request changes or refunds of t... More

30/05/2024 SPECIAL PASSENGERS - The Maximum Assistance Service (MAAS) is no longer available outside of Brazil Description: Starting from June 3rd, 2024, the MAAS (Meet And Assist) service will be exclusively available in airports in Br... More

23/05/2024 SERVICE ANIMALS - Changes to the Emotional Support Animal Acceptance Policy (ESAN) Description: New restrictions implemented for acceptance of emotional support animals (ESAN). Scope: Emotional Support Animal... More

22/04/2024 SALES - The administrative fee associated with ADM's is modified Descrição: For all countries, the administrative fee associated with an ADM that is generated after May 22, 2024 will be $10 ... More

10/04/2024 COMMERCIAL EXCEPTIONS: Mandatory visa for Peruvian passengers traveling to México Description: Peruvian citizens traveling to Mexico will be required to present a valid visa to enter the country starting Apr... More

04/04/2024 BAGGAGE - Change in special baggage policy Description: We would like to inform you that, starting April 5, 2024, golf equipment, wakeboards, bodyboards, boogie boards,... More

28/03/2024 TICKET MODIFICATIONS - Voluntary reissue to a lower cabin Description: Whenever a voluntary change is made to a lower cabin, the policy is to not charge the fare difference if the new... More

21/03/2024 ANIMALS IN HOLD (AVIH) - New Table of Dangerous Dog Breeds not accepted as Animals in Hold AVIH Description: Two new breeds have been added to the list of dangerous dog breeds not accepted for travel as animals in the car... More

15/03/2024 RESERVATIONS - Insertion of travel data on domestic flights in Colombia We would like to inform you that starting March 19th, 2024, new rules regarding the required travel documentation for domesti... More

15/03/2024 TICKET CHANGES - Considerations for tickets issued via GDS and reissued by LATAM Description: We would like to inform some considerations for LATAM tickets, as indicated in IATA Resolution 722.G 6.6.8.1, wh... More

28/02/2024 HANDICAP - New acceptance conditions for the SVAN service (except on routes to, from or via the United States) Description: In an effort to improve the experience of SVAN (Service Animal) service users, we are updating the acceptance co... More

22/02/2024 BAGGAGE - Maximum allowed checked baggage quantity per passenger Description: For LATAM flights, a maximum limit of 10 checked baggage items is allowed per passenger. Except on flights betwe... More

15/02/2024 SALES - Name correction on LATAM tickets with Delta flights Description: A new process has been defined for name corrections on itineraries that include Delta and LATAM flights without ... More

08/02/2024 PETS IN CABIN (PETC) - New conditions for PETC acceptance on board Description: In an effort to enhance the experience of PETC service users, the maximum size allowed for soft kennels has been... More

08/02/2024 COMMERCIAL EXCEPTIONS - Right of Withdrawal for Non-Face-to-Face purchases in Argentina Description: In Argentina, consumers are entitled to the right of withdrawal for non-face-to-face purchases pursuant to the R... More

28/12/2023 MINORS - Assignment of adjacent seats to minors Description: In compliance with current regulations in Brazil (CNJ Resolution 295) and Chile (Law 21,398), every passenger un... More