14/09/2023 UNACCOMPANIED MINOR - Request for Unaccompanied Minor Service on Already Issued Tickets Description: Due to the Unaccompanied Minor (UMNR) service being subject to availability, it is not possible to guarantee the... More

14/09/2023 PASSENGER PROTECTION - Definition of ticket validity in involuntary changes Description: To improve information regarding involuntary changes, the definition to apply the ticket validity in involuntary... More

13/09/2023 RESERVATION - Insertion of the CPF for Brazilians traveling on domestic flights in Brazil Scope: Mandatory insertion of the CPF for Brazilians on domestic flights Date of Implementation: Immediate Considerations: Th... More

09/08/2023 MEDICAL DEVICES - Portable Oxygen Concentrator (POC) Acceptance Description: In line with the new acceptance criteria, Portable Oxygen Concentrators (POC) are only required to bear a manufa... More

28/07/2023 FARES - Changes to Brand LIGHT (SL) Description As the first stage of the planned changes to the Brands implementation, the fare attributes of the LIGHT (SL) tar... More

27/07/2023 SPECIAL SERVICES - Update on the temporary restriction of dogs entering the U.S. from countries considered at high risk for r... As of August 1, 2023, the CDC indefinitely extends the restricted entry of dogs from high-risk countries for canine rabies in... More

14/07/2023 REFUNDS - Requests for refunds due to exact duplication and inverted routing of tickets More

30/06/2023 EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started) The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ... More

22/06/2023 SERVICES - Cancellation of the free bus service between GRU CGH airports in São Paulo Description: We would like to inform you that the complimentary passenger transportation service between Guarulhos (GRU) and ... More

22/06/2023 SERVICE ANIMALS - New restrictions for the acceptance of Emotional Support Animals (ESAN) on the Mexico route Description: The number of emotional support animals (ESAN) has been limited to a maximum of 6 dogs per flight and all potent... More

19/06/2023 FARES - New attribute for Brand Basic Description The attributes of the Basic fare have been modified allowing changes with a penalty. Not applicable to the Brazil... More

16/06/2023 TICKET ISSUANCE | Restriction on the sale of LIM-CCS route in combination with the United States Description Due to government regulations, transportation between the United States and Venezuela is not allowed, even via th... More

15/06/2023 CODESHARE - Changes to the codeshare agreement with Voepass (2Z) Description: New domestic routes are implemented in Brazil in the code shared agreement with the company VOEPASS (formerly Pa... More

15/06/2023 AVIH - AVIH embargo lifted on LIM - Ecuador routes Description: Effective immediately the AVIH embargo has been lifted on the routes LIM UIO and LIM GYE and vice versa. Scope: ... More

15/06/2023 BAGGAGE - Transportation of perishable food as checked baggage in Brazil Description In order to prevent liquid spills that could damage the aircraft's fuselage, we inform you that the transportatio... More

12/06/2023 TICKET ISSUANCE - Restriction to the issuance of private LATAM tickets on Aeroméxico (AM) without face value Effective immediately, the sale of AM flights has been restricted for the MEXNRT segments using private LATAM fares without f... More

18/05/2023 SPECIAL PASSENGERS - New definitions for accepting passengers with Autism Spectrum Disorder (ASD) Description: LATAM no longer requires a medical certificate for accepting Passengers with Autism Spectrum Disorder (ASD) trav... More

18/05/2023 MINORS - Implementation of the Child Tracker service in Brazil, Chile, Colombia and Peru Description: We hereby inform you that starting from May 23, 2023, the Child Tracker service will be implemented on routes wi... More

04/05/2023 AGREEMENTS - IET Agreement between LATAM and Airlink (4Z) Description: Please be advised that the bilateral interline e-ticketing (IET) agreement between LATAM Airlines Group and Airl... More

27/04/2023 SPECIAL SERVICES - Update on the temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for R... We inform that the list of countries considered high risk for rabies transmission has been updated, extending the temporary r... More

20/04/2023 SALES - Considerations regarding the collection and exemption of the Distribution Cost Recovery Surcharge Description: In view of the implementation of the NDC Platform, starting May 01, 2023 a Distribution Cost Recovery Surcharge ... More

20/04/2023 TRAIN SERVICE - Train service for destinations in Italy and Spain Description: LATAM extends the train service to various cities in Italy and Spain through Trenitalia and Renfe, which are ide... More

20/04/2023 SALES - Considerations regarding the collection and exemption of the Distribution Cost Recovery Surcharge Description: In view of the implementation of the NDC Platform, starting May 01, 2023 a Distribution Cost Recovery Tax (TRCD)... More

06/04/2023 MINORS - Teenage passengers traveling alone on itineraries containing OAL flights Description: Update to the age requirement for minors traveling on itineraries containing other airline flights, which states... More

30/03/2023 COMMERCIAL EXCEPTIONS - Non-consecutive use of voluntary coupons in Europe Description: We inform you that in compliance with European legal requirements, the process of non-consecutive use of coupons... More

30/03/2023 GROUPS - Issuance of groups, series & negospace from May 1 Description From May 1st, when a LATAM group or serie is issued in GDS, a new concept will appear, called surcharge, which wi... More