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Services LATAM

Flight Status
Check-in
Ticket Change Inquiry
Cancellation Check-in
Groups
Frequently Asked Questions

Operational Warnings & Contingencies

19/11/2023 18/11/23 FLEXIBILITY - Alternatives due to Taylor Swift concert cancellation in Rio de Janeiro (GIG-SDU) LATAM COMMERCIAL EXCEPTIONS Due to: Taylor Swift concert canceled in Rio de Janeiro, Brazil. Customers traveling: From Galeão... More

17/11/2023 CONTINGENCY - Operational reasons in Colombia (BOG) LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Colombia (BOG) airport Customers traveling: From/to/through: Colom... More

10/11/2023 CONTINGENCY - Cancellation of the Taylor Swift concert in Buenos Aires (BUE), Argentina 11/11/23 EXTENSION CONTINGENCY - Cancellation of the Taylor Swift concert in Buenos Aires (BUE), Argentina LATAM COMMERCIAL E... More

02/11/2023 CONTINGENCY - Manifestations in Bogotá (BOG), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations at Bogotá (BOG), Colombia, that hinder access to the Airport Customers tra... More

26/10/2023 ROUTES - New operation between LIM (Lima) ⇄ HAV (Havana) We are pleased to inform you about the new route between LIM ⇄ HAV, which will operate starting from October 29, 2023, as fol... More

25/10/2023 EXTENSION CONTINGENCY - Demonstrations in the taxi drivers union in Bogotá (BOG), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations in the of taxi drivers union in Bogotá (BOG), Colombia, scheduled for the ... More

23/10/2023 CONTINGENCY UPDATE - Recent events in Tel Aviv - Israel (State of war) LATAM COMMERCIAL EXCEPTIONS Due to: Recent events in Tel Aviv - Israel (State of war). Customers traveling: From/to/through: ... More

23/10/2023 CONTINGENCY - General strike in Flights Chile due to demonstrations by air traffic controllers LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Flights Chile due to demonstrations by air traffic controllers, schedul... More

19/10/2023 PASSENGER PROTECTION - Suspension of the route between Lima (LIM) and Jaén (JAE) Due to the temporary airport closure until November 12, 2023, it was decided to suspend our operation until November 30, 2023... More

05/10/2023 ROUTES - Suspension of BOG ⇄ GYE routes Due to operational needs, we inform you that the BOG (Bogotá) ⇄ Guayaquil (GYE) routes will be suspended. More

04/10/2023 06/10/23 CONTINGENCY - General strike in Doméstico Chile. LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Doméstico Chile., scheduled for the 06 October 2023 Customers traveling... More

03/10/2023 CONTINGENCY - Strike at the airport in Sao Paulo (GRU) LATAM COMMERCIAL EXCEPTIONS Due to: Strike of Proveedor de Ground Handling at the airport Sao Paulo (GRU) Customers traveling... More

29/09/2023 CONTINGENCY - Adverse weather conditions in JFK (Nueva York), Estados Unidos LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in JFK (Nueva York), Estados Unidos Customers traveling: From/... More

14/09/2023 CONTINGENCY - Manifestations in Punta Arenas (PUQ) LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations at Punta Arenas (PUQ), that hinder access to the Airport Customers traveli... More

09/09/2023 CONTINGENCY - Collapse in Cusco (CUZ), Perú LATAM COMMERCIAL EXCEPTIONS Due to: Collapse in Cusco (CUZ), Perú Customers traveling: From/to/through: Cusco (CUZ), Perú Ori... More

31/08/2023 ROUTES - Suspension of the LIM ⇄ IGU and CUC⇄ MDE routes Due to operational needs, we inform you that the Lima (LIM) ⇄ Foz do Iguaçu (IGU) and Cúcuta (CUC) ⇄ Medellín (MDE) routes ha... More

28/08/2023 CONTINGENCY - Adverse weather conditions in MCO (Orlando Florida), Estados Unidos LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in MCO (Orlando Florida), Estados Unidos Customers traveling: ... More

20/08/2023 19/08/23 CONTINGENCY - Hurricane Hilary in Los Angeles (LAX) , United States LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Hilary in Los Ángeles (LAX) , Estados Unidos Customers traveling: From/to/throu... More

15/08/2023 CONTINGENCY - Strike at the airports in Argentina LATAM COMMERCIAL EXCEPTIONS Due to: Strike of Proveedor de Ground Handling at the airport Argentina. Customers traveling: Fro... More

13/08/2023 CONTINGENCY EXTENSION - Temporary Suspension of Operations at Jaén Airport (JAE) We wish to inform you that, following an inspection of the recently repaired runway at Jaén Airport, the authorities have iss... More

04/08/2023 CONTINGENCY EXTENSION - Adverse weather conditions in Punta Arenas (PUQ) LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Punta Arenas (PUQ) Customers traveling: From/to/through: Pu... More

01/08/2023 CONTINGENCY - Temporary Suspension of Operations at Quito International Airport We want to inform you that Quito's Mariscal Sucre International Airport will temporarily suspend its operations due to schedu... More

12/07/2023 CONTINGENCY - Aircraft incident occurred on flight LA3300 Description: In order to mitigate operational changes resulting from the incident on the landing of flight LA3300 at Florianó... More

16/06/2023 PASSENGER PROTECTION - Suspension of the route between BGA ⇄ MDE Due to business needs, the operation between BGA MDE has been cancelled on our systems since June 13, 2023. Direct flights on... More

31/05/2023 PASSENGER PROTECTION - Suspension of the route between Santiago (SCL) and Castro (MHC) Due to operational needs, the operation between SCL MHC will be permanently suspended 1st of August 2023. More

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Policy

23/11/2023 SALES - Name correction in the same PNR for reservations with LATAM flights Description: We inform that there is an active feature in our GDSs that allows the correction of a name or surname to be perf... More

26/10/2023 RESERVATIONS & TICKETING - Exemption from airport fees and taxes in Uruguay Description: A new process is established to exempt airport fees and taxes for passengers in Uruguay Scope: Customers in Urug... More

25/10/2023 RESERVATIONS - Waiting List option now available in GDS/eLATAM for reservations in Premium Economy and Premium Business cabin... Description: Agencies can now create Waiting Lists (WL) for certain spaces in the Premium Economy and Premium Business cabins... More

05/10/2023 FARES - New Branded Fares Description Starting from October 10, 2023, new Brands are being introduced, starting with domestic markets of Chile, Ecuador... More

14/09/2023 UNACCOMPANIED MINOR - Request for Unaccompanied Minor Service on Already Issued Tickets Description: Due to the Unaccompanied Minor (UMNR) service being subject to availability, it is not possible to guarantee the... More

14/09/2023 PASSENGER PROTECTION - Definition of ticket validity in involuntary changes Description: To improve information regarding involuntary changes, the definition to apply the ticket validity in involuntary... More

13/09/2023 RESERVATION - Insertion of the CPF for Brazilians traveling on domestic flights in Brazil Scope: Mandatory insertion of the CPF for Brazilians on domestic flights Date of Implementation: Immediate Considerations: Th... More

09/08/2023 MEDICAL DEVICES - Portable Oxygen Concentrator (POC) Acceptance Description: In line with the new acceptance criteria, Portable Oxygen Concentrators (POC) are only required to bear a manufa... More

28/07/2023 FARES - Changes to Brand LIGHT (SL) Description As the first stage of the planned changes to the Brands implementation, the fare attributes of the LIGHT (SL) tar... More

27/07/2023 SPECIAL SERVICES - Update on the temporary restriction of dogs entering the U.S. from countries considered at high risk for r... As of August 1, 2023, the CDC indefinitely extends the restricted entry of dogs from high-risk countries for canine rabies in... More

14/07/2023 REFUNDS - Requests for refunds due to exact duplication and inverted routing of tickets More

30/06/2023 EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started) The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ... More

22/06/2023 SERVICES - Cancellation of the free bus service between GRU CGH airports in São Paulo Description: We would like to inform you that the complimentary passenger transportation service between Guarulhos (GRU) and ... More

22/06/2023 SERVICE ANIMALS - New restrictions for the acceptance of Emotional Support Animals (ESAN) on the Mexico route Description: The number of emotional support animals (ESAN) has been limited to a maximum of 6 dogs per flight and all potent... More

16/06/2023 TICKET ISSUANCE | Restriction on the sale of LIM-CCS route in combination with the United States Description Due to government regulations, transportation between the United States and Venezuela is not allowed, even via th... More

15/06/2023 CODESHARE - Changes to the codeshare agreement with Voepass (2Z) Description: New domestic routes are implemented in Brazil in the code shared agreement with the company VOEPASS (formerly Pa... More

15/06/2023 AVIH - AVIH embargo lifted on LIM - Ecuador routes Description: Effective immediately the AVIH embargo has been lifted on the routes LIM UIO and LIM GYE and vice versa. Scope: ... More

15/06/2023 BAGGAGE - Transportation of perishable food as checked baggage in Brazil Description In order to prevent liquid spills that could damage the aircraft's fuselage, we inform you that the transportatio... More

12/06/2023 TICKET ISSUANCE - Restriction to the issuance of private LATAM tickets on Aeroméxico (AM) without face value Effective immediately, the sale of AM flights has been restricted for the MEXNRT segments using private LATAM fares without f... More

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News Global Sales Support

27/11/2023 Notification of Flight Cancellations on December 3rd System incident displaying flights on December 3rd as incorrectly canceled. Despite notifications sent and information on LAT... More

09/10/2023 NDC by LATAM and Sabre: Soon a new way to connect! More

04/08/2023 Involuntary Flight Change or Cancellation: how to proceed? If your client's flight does not operate according to the scheduled departure time, they may benefit from our Passenger Prote... More

08/06/2023 ROUTES - New operation between LIM ⇄ CCS We are pleased to inform you about the new routes between LIM ⇄ CCS, which will operate from August 01, 2023 as follows: More

06/06/2023 Newsletter NDC by LATAM | June 06 We are excited to introduce you the latest technical functionalities of the new NDC by LATAM that were released this past wee... More

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