Exception Policies - IROPS
06/09/2024 FLEXIBILITY EXTENSION - Alternatives due to Trucker Strike in Colombia (CO) LATAM COMMERCIAL EXCEPTIONS Due to: Truckers Strike in Colombia (CO) Customers traveling: From/to/through: Colombia (CO) Orig... More
02/09/2024 EXTENSION OF FLEXIBILITIES - Adverse weather conditions in Porto Velho (PVH), BR LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Porto Velho (PVH), BR Customers traveling: From/to/through:... More
29/08/2024 PASSENGER PROTECTION - Temporary Suspension of Operations between Lima (LIM) and Caracas (CCS) Update: We inform you about the extension of the temporary suspension of the route between Lima (LIM) and Caracas (CCS) until... More
27/08/2024 FLEXIBILITIES - Adjustments in Voepass operations (2Z) LATAM COMMERCIAL EXCEPTIONS Due to: Cancellations of flights operated by Voepass due to adjustments in its operation. Custome... More
21/08/2024 21/08/24 Passenger Protección - Suspension of Santiago (SCL) ⇄ Valdivia (ZAL) Route Due to conservation works, we inform you the temporary closure of Valdivia Airport (ZAL) and the suspension of the Santiago (... More
14/08/2024 PASSENGER PROTECTION - Resumption of operations to/from Porto Alegre (POA) and cancellation of operations to Canoas (QNS) We inform you that the operation to Porto Alegre Airport (POA) has been reactivated. Due to this, the option of resuming the ... More
12/08/2024 FLEXIBILITY - Alternatives due to Runway closure at airport in Florianopolis (FLN) LATAM COMMERCIAL EXCEPTIONS Due to: Runway closure at Florianopolis (FLN) airport Customers traveling: From/to/through: Flori... More
07/08/2024 PASSENGER PROTECTION - Suspension of the Routes SCL ⇄ POA and LIM ⇄ POA Due to the cease of international operations at the Porto Alegre (POA) airport, we announce the suspension of the routes Sant... More
07/08/2024 PASSENGER PROTECTION - Suspension of the CNF ⇄ GIG route Due to commercial requirements, the route Confins (CNF) ⇄ Rio de Janeiro (GIG) will be suspended until further notice startin... More
05/08/2024 PASSENGER PROTECTION - Temporary Suspension of Operations between Lima (LIM) and Caracas (CCS) This is to inform that the route between Lima (LIM) and Caracas (CCS) will be suspended temporarily until August 31, 2024. In... More
02/08/2024 FLEXIBILITY - Adverse weather conditions in Santiago (SCL), Chile LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Santiago (SCL), Chile Customers traveling: From/to/through:... More
30/07/2024 EXTENSION OF FLEXIBILITY - Alternatives due to Demonstrations in the city of Caracas (CCS), Venezuela LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations in the city of Caracas (CCS), Venezuela Customers traveling: From/to/throu... More
24/07/2024 ROUTES - New operation between GRU (Guarulhos) ⇄ PET (Pelotas) We are pleased to inform you about the implementation of the new route between GRU ⇄ PET, which will operate from August 3, 2... More
24/07/2024 FLEXIBILITY - Alternatives due to Airport lights restriction in San Andrés (ADZ), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Airport lights restriction en San Andrés (ADZ), Colombia Customers traveling: From/to/thr... More
18/07/2024 PASSENGER PROTECTION - Suspension of Routes BSB ⇄ AUX, BSB ⇄ BRA, and BSB ⇄ RAO Update: Due to operational needs, we inform you that the suspension of the routes Brasília (BSB) ⇄ Araguaína (AUX), Brasília ... More
13/07/2024 FLEXIBILITY - Adverse weather conditions in Balmaceda (BBA) LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Balmaceda (BBA) Customers traveling: From/to/through: Balma... More
03/07/2024 03/07/24 FLEXIBILITY - Hurricane Beryl in Cancún (CUN) LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Beryl in Cancún (CUN) Customers traveling: From/to/through: Cancún (CUN) Origin... More
22/06/2024 CONTINGENCY EXTENSION - Adverse weather conditions in Balmaceda (BBA) LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Balmaceda (BBA) Customers traveling: From/to/through: Balma... More
13/06/2024 FLEXIBILITY - Adverse weather conditions in Miami (MIA) y Orlando (MCO), USA LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Miami (MIA) y Orlando (MCO), USA Customers traveling: From/... More
13/06/2024 FLEXIBILITY - Alternatives due to Yellow Fever Vaccine Requirement in Punta Cana (PUJ), República Dominicana LATAM COMMERCIAL EXCEPTIONS Due to: Yellow Fever Vaccine Requirement en Punta Cana (PUJ), República Dominicana Customers trav... More
03/06/2024 FLEXIBILITY UPDATE - Alternatives to runway closure due to lights failure at Lima Airport (LIM), Peru LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to runway closure due to lights failure at Lima Airport (LIM), Peru. Custome... More
31/05/2024 ROUTES - Suspension of the Bogota (BOG) ⇄ Madrid (MAD) route Due to operational needs, we inform you about the suspension of the route between Bogotá (BOG) and Madrid (MAD), which will c... More
21/05/2024 PASSENGER PROTECTION - Update temporary suspension of routes from/to Porto Alegre (POA) More
07/05/2024 UPDATE OF FLEXIBILITY - Adverse weather conditions in Caxias do Sul (CXJ), Passo Fundo (PFB) - Brasil LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Caxias do Sul (CXJ), Passo Fundo (PFB) - Brasil Customers t... More
06/05/2024 FLEXIBILITIES- Alternatives to the general strike announced in Argentina (AR) LATAM COMMERCIAL EXCEPTIONS Due to: General strike announced in Argentina (AR) Customers traveling: From/to/through: Argentin... More
01/05/2024 Flexibilities due to restrictions at San Andres airport (ADZ) - Colombia, due to an incident involving another operator's air... LATAM COMMERCIAL EXCEPTIONS Due to: Flexibilities due to restrictions at San Andres airport (ADZ) - Colombia, due to an incid... More
25/04/2024 PASSENGER PROTECTION - Suspension of Routes BSB ⇄ AUX, BSB ⇄ BRA, and BSB ⇄ RAO Due to operational needs, we inform you that the routes Brasília (BSB) ⇄ Araguaína (AUX), Brasília (BSB) ⇄ Barreiras (BRA), a... More
23/04/2024 CONTINGENCY - Adverse weather conditions in Trujillo (TRU), Perú LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Trujillo (TRU), Perú Customers traveling: From/to/through: ... More
18/04/2024 PASSENGER PROTECTION - Suspension of CXJ ⇄ GRU routes PASSENGER PROTECTION - Suspension of CXJ ⇄ GRU routes Due to operational adjustments aimed at making connections within Brazi... More
18/04/2024 CONTINGENCY EXTENSION - Adverse weather conditions in Trujillo (TRU), Perú LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Trujillo (TRU), Perú Customers traveling: From/to/through: ... More
17/04/2024 FLEXIBILITIES - Energy crisis in Ecuador, (EC) LATAM COMMERCIAL EXCEPTIONS Due to: Energy crisis in Ecuador, (EC) Customers traveling: From/to/through: Ecuador (EC), domest... More
01/04/2024 PASSENGER PROTECTION - Suspension of LIM ⇄ ILQ routes Due to operational adjustments, we inform you that LATAM will suspend the routes Lima (LIM) ⇄ Ilo (ILQ). More
20/03/2024 PASSENGER PROTECTION - Suspension of MDE ⇄ MIA routes Due to operational adjustments, we inform you that the Medellin (MED) ⇄ Miami (MIA) route has been suspended. Canceled flight... More
Policy
30/07/2024 ANIMALS - New entry requirements for animals en Routes to the United States Description: The CDC (Centers for Disease Control and Prevention) has updated its regulation for the international movement o... More
18/07/2024 REFUND - Right of withdrawal in Ecuador for domestics and international tickets Descripción: Starting on July 22, 2024, Resolution 009/2024 of the Consumer Law in Ecuador comes into effect, allowing custom... More
11/07/2024 SPECIAL PASSENGERS - Acceptance of New Portable Oxygen Concentrator POC Description: A new Portable Oxygen Concentrator model has been accepted. Scope: Customers using portable oxygen concentrators... More
11/07/2024 TICKET MODIFICATIONS - Non-consecutive use of coupons in Argentina Description: We want to inform you that, in order to comply with Resolution 1532/98 that regulates Air Transportation in Arge... More
27/06/2024 Change in rules on the Distribution Cost Recovery Surcharge (TRCD) Description: We inform that the Distribution Cost Recovery Surcharge (TRCD) will have a value of 13.00 USD per coupon and fro... More
27/06/2024 TICKET MODIFICATIONS - Non-consecutive use of coupons Description: Starting July 1, 2024, passengers who decide not to use one of the ticket coupons on domestic routes will no lon... More
13/06/2024 INTERLINE AGREEMENTS AND CODESHARE - Restrictions for reservations with Voepass flights (2Z) Description: We inform that within the operational and commercial window, for broadcasts and/or reruns, none of the service c... More
06/06/2024 BAGGAGE - New requirements for transporting retained firearms in Chile In compliance with an order of the Chilean Civil Aviation Administration (DGCA), new requirements have been implemented regar... More
06/06/2024 SPECIAL SERVICES - Change of the seat marking process at no cost Description: We inform that seats must be assigned free of charge to Special Passengers, and such requests should be made exc... More
30/05/2024 TICKET MODIFICATIONS - Request for changes or refunds for medical reasons in Chile directly in LATAM Description: We inform you that customers with tickets issued at a travel agency in Chile may request changes or refunds of t... More
30/05/2024 SPECIAL PASSENGERS - The Maximum Assistance Service (MAAS) is no longer available outside of Brazil Description: Starting from June 3rd, 2024, the MAAS (Meet And Assist) service will be exclusively available in airports in Br... More
23/05/2024 SERVICE ANIMALS - Changes to the Emotional Support Animal Acceptance Policy (ESAN) Description: New restrictions implemented for acceptance of emotional support animals (ESAN). Scope: Emotional Support Animal... More
22/04/2024 SALES - The administrative fee associated with ADM's is modified Descrição: For all countries, the administrative fee associated with an ADM that is generated after May 22, 2024 will be $10 ... More
10/04/2024 COMMERCIAL EXCEPTIONS: Mandatory visa for Peruvian passengers traveling to México Description: Peruvian citizens traveling to Mexico will be required to present a valid visa to enter the country starting Apr... More
04/04/2024 BAGGAGE - Change in special baggage policy Description: We would like to inform you that, starting April 5, 2024, golf equipment, wakeboards, bodyboards, boogie boards,... More
28/03/2024 TICKET MODIFICATIONS - Voluntary reissue to a lower cabin Description: Whenever a voluntary change is made to a lower cabin, the policy is to not charge the fare difference if the new... More
21/03/2024 ANIMALS IN HOLD (AVIH) - New Table of Dangerous Dog Breeds not accepted as Animals in Hold AVIH Description: Two new breeds have been added to the list of dangerous dog breeds not accepted for travel as animals in the car... More
15/03/2024 RESERVATIONS - Insertion of travel data on domestic flights in Colombia We would like to inform you that starting March 19th, 2024, new rules regarding the required travel documentation for domesti... More
15/03/2024 TICKET CHANGES - Considerations for tickets issued via GDS and reissued by LATAM Description: We would like to inform some considerations for LATAM tickets, as indicated in IATA Resolution 722.G 6.6.8.1, wh... More
News Global Sales Support
05/08/2024 Irregularity fee for uncancelled reservation segments More
31/07/2024 NDC by LATAM Newsletter: July 24 Edition More
30/07/2024 Everything You Need to Know About ADMs More
03/07/2024 Four new WTA and Skytrax Awards 🎉 More
01/07/2024 Simplify Your Group Trip Management with our new feature! More
25/06/2024 REMINDER: irregularity fee for uncancelled reservation segments More
31/05/2024 NDC by LATAM: online with the latest news More
29/05/2024 Important Update Regarding Our Operations at CDG Airport More
08/05/2024 Important: charge for uncancelled reservations irregularities More
04/04/2024 NDC by LATAM: Newsletter April 2024 More