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Frequently Asked Questions

Services LATAM

Flight Status
Check-in
Ticket Change Inquiry
Cancellation Check-in
Groups
Frequently Asked Questions

Operational Warnings & Contingencies

31/05/2023 PASSENGER PROTECTION - Suspension of the route between Santiago (SCL) and Castro (MHC) Due to commercial needs, the operation between SCL MHC will be permanently suspended 1st of August 2023. More

26/04/2023 PASSENGER PROTECTION - Suspension CLO ⇄ LIM route Due to commercial needs, the operation between CLO LIM will be permanently suspended from 27 May 2023. Except on May 5, 12, 1... More

23/03/2023 CONTINGENCY - Adverse weather conditions in Guayaquil (GYE); Ecuador LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Guayaquil (GYE); Ecuador Customers traveling: From/to/throu... More

11/03/2023 CONTINGENCY - Adverse weather conditions in Trujillo (TRU); Perú LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Trujillo (TRU); Perú Customers traveling: From/to/through: ... More

09/03/2023 PASSENGER PROTECTION - Temporary suspension of the RIO ⇄ BUE route Due to operational adjustments, the operation of the RIO ⇄ BUE route will be suspended from April 1, 2023 to June 30, 2023. More

09/03/2023 PASSENGER PROTECTION - Temporary suspension of the SCL ⇄ CUZ route Due to operational adjustments, the operation of the SCL ⇄ CUZ route will be suspended from April 2, 2023 to June 30, 2023. More

06/03/2023 PASSENGER PROTECTION - Temporary suspension of the domestic operation PE in CUZ JUL and AYP CUZ Due to operational adjustments, the operation between CUZ JUL and AYP CUZ will be suspended according to the following: More

23/02/2023 PASSENGER PROTECTION - Temporary suspension of the operation between Sao Paulo (GRU) and Johannesburg (JNB) More

23/02/2023 PASSENGER PROTECTION - Temporary suspension of the operation between Santiago (SCL) and Melbourne (MEL) More

22/02/2023 CONTINGENCY - General strike in DOM CO LATAM COMMERCIAL EXCEPTIONS Due to: General strike in DOM CO , scheduled for the February 22, 2023 Customers traveling: From/... More

18/01/2023 COMMERCIAL EXCEPTIONS - Flexibility for passengers who decide not to travel to Peru Exceptions for travel to or within Peru are extended until February 15, 2023 Descripción In order to offer alternatives to cu... More

11/01/2023 CONTINGENCY - Collapse in Pasto (PSO),Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Collapse in Pasto (PSO),Colombia Customers traveling from/to/through: Pasto (PSO),Colombi... More

06/01/2023 CONTINGENCY - Operational reasons in Juliaca(JUL), Peru LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Juliaca(JUL), Peru airport Customers traveling: From/to/through: J... More

04/01/2023 CONTINGENCY - Operational reasons in Cusco (CUZ) , Peru LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Cusco (CUZ) , Peru airport Customers traveling: From/to/through: C... More

20/12/2022 CONTINGENCY - Operational reasons in Buenos Aires (BUE), Argentina LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Buenos Aires (BUE), Argentina airport Customers traveling: From/to... More

20/12/2022 UPDATE CONTINGENCY - Operational reasons in Arequipa (AQP), Cusco (CUZ), Juliaca (JUL) and Ayacucho (AYP) LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Arequipa (AQP), Cusco (CUZ), Juliaca (JUL) and Ayacucho (AYP) Cust... More

18/12/2022 UPDATE CONTINGENCY - Operational reasons in Arequipa (AQP), Cusco (CUZ), Juliaca (JUL) and Ayacucho (AYP) LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Arequipa (AQP), Cusco (CUZ), Juliaca (JUL) and Ayacucho (AYP) Cust... More

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Policy

18/05/2023 SPECIAL PASSENGERS - New definitions for accepting passengers with Autism Spectrum Disorder (ASD) Description: LATAM no longer requires a medical certificate for accepting Passengers with Autism Spectrum Disorder (ASD) trav... More

18/05/2023 MINORS - Implementation of the Child Tracker service in Brazil, Chile, Colombia and Peru Description: We hereby inform you that starting from May 23, 2023, the Child Tracker service will be implemented on routes wi... More

04/05/2023 AGREEMENTS - IET Agreement between LATAM and Airlink (4Z) Description: Please be advised that the bilateral interline e-ticketing (IET) agreement between LATAM Airlines Group and Airl... More

27/04/2023 SPECIAL SERVICES - Update on the temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for R... We inform that the list of countries considered high risk for rabies transmission has been updated, extending the temporary r... More

20/04/2023 SALES - Considerations regarding the collection and exemption of the Distribution Cost Recovery Tax (TRCD) Description: In view of the implementation of the NDC Platform, starting May 01, 2023 a Distribution Cost Recovery Tax (TRCD)... More

20/04/2023 TRAIN SERVICE - Train service for destinations in Italy and Spain Description: LATAM extends the train service to various cities in Italy and Spain through Trenitalia and Renfe, which are ide... More

20/04/2023 SALES - Considerations regarding the collection and exemption of the Distribution Cost Recovery Tax (TRCD) Description: In view of the implementation of the NDC Platform, starting May 01, 2023 a Distribution Cost Recovery Tax (TRCD)... More

06/04/2023 MINORS - Teenage passengers traveling alone on itineraries containing OAL flights Description: Update to the age requirement for minors traveling on itineraries containing other airline flights, which states... More

30/03/2023 COMMERCIAL EXCEPTIONS - Non-consecutive use of voluntary coupons in Europe Description: We inform you that in compliance with European legal requirements, the process of non-consecutive use of coupons... More

30/03/2023 GROUPS - Issuance of groups, series & negospace from May 1 Description From May 1st, when a LATAM group or serie is issued in GDS, a new concept will appear, called surcharge, which wi... More

23/03/2023 BAGGAGE - The baggage charge at the Boarding Gate is extended for boarding groups 4 and 5 Description As of March 27, 2023, the baggage charge at the boarding gate is extended for passengers with boarding passes in ... More

23/03/2023 MINORS - Restrictions to the use of booster seats and baby carriers on board Description: For safety reasons, and in accordance with current aeronautical regulations, the use of booster seats and baby c... More

16/03/2023 Passenger Protection - Protection for second affected ticket Description In an effort to provide greater flexibility to customers with two LATAM tickets and one of them is reprogrammed d... More

09/03/2023 CODESHARE- Website seat assignments for passengers on Delta flights Description With the objective of encouraging self-management in the reservation of seats for LATAM customers traveling on fl... More

14/02/2023 SPECIAL SERVICES - Update temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies More

14/02/2023 SPECIAL PASSENGERS - Emotional Support Animal Transport (ESAN) in Colombia More

10/02/2023 SALES - Name Correction Exceptions Update More

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News Global Sales Support

25/05/2023 FARES - New attribute for Brand Basic Description The attributes of the Basic fare have been modified allowing changes with a penalty. Not applicable to the Brazil... More

22/05/2023 Newsletter NDC by LATAM | May 22 This month, we lanched NDC by LATAM and we would like to express our gratitude for your ongoing feedback, provide you with so... More

09/05/2023 Newsletter NDC by LATAM | 09 May Since May 1, we have officially connected via the NDC Portal, API, and via Aggregators More

04/05/2023 Newsletter NDC by LATAM On May 1st as LATAM group we launched NDC by LATAM and we are already connected in a total of 18 countries, including Chile, ... More

04/05/2023 Actions to take when a flight has a schedule change that is not reflected in the reservation. When a flight is canceled or changed less than 7 days in advance, the information may not be correctly reflected in your GDS.... More

26/04/2023 GSS - More customization and efficiency in Global Sales Support We want to let you know that we will be implementing some changes to improve your experience with LATAM Airlines Global Sales... More

01/04/2023 New PIA Irregularity Fees Booking Policy is updated to eliminate irregularities, with new fine amounts... More

23/03/2023 SALES - Update of Terms and Conditions We would like to inform you of the publication of the new Terms and Conditions of Sale for Agencies, as part of the LATAM Gro... More

20/03/2023 GSS - 24/7 At Your Service 24/7 Working for you and for your customers to keep discovering a world without frontiers... More

07/03/2023 GROUPS - Choosing the Brand More

08/02/2023 BAGGAGE - Voluntary change of tickets issued before January 23, 2023 Complementary information to the communication of January 18, 2023. More

19/01/2023 PASSENGER PROTECTION - Suspension of the Quito (UIO) ⇄ Loja (LOH) Due to operational needs , the operation between UIO ⇄ LOH will be cancelled as of March 26, 2023. Canceled flights: LA 1364 ... More

18/01/2023 BAGGAGE - Changes to checked baggage allowance Description We inform you that as of January 23, 2023, it will change the checked baggage allowance for certain brands. Scope... More

30/12/2022 EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started) The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ... More

29/12/2022 BAGGAGE - Limitation of checked baggage on the UIO⇄MIA route Description Due to capacity restrictions of the aircraft that operate the UIO⇄MIA route, the amount of checked baggage availa... More

22/12/2022 ROUTES - New operation between GRU ⇄ PFB and CGH ⇄ RAO We are pleased to inform you about the new routes between GRU ⇄ PFB and CGH ⇄ RAO, which will operate from March 28, 2023 as ... More

07/12/2022 COMMERCIAL EXCEPTIONS - Due to political circumstances in Peru Description: Due to the political situation that occurred in Peru, it is defined the following flexibility to passengers trav... More

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