Commercial Policy
Sales | FOID or Name Correction
Sales | Ticket Modifications
Sales | Passenger Protection
Baggage | Checked Baggage
21/01/2021 Refunds - Update to the refund process in Brazil Description: Due to the new government measures adopted in Brazil, a number of changes have been introduced to the refund of ... More
21/01/2021 NAME CORRECTION - Modifications to requests for correction due to omission of name or surname Description Corrections due to omission of name maintaining surname and vice versa, can be made without waiver. Consider that... More
20/01/2021 TRADE UPDATE - Coronavirus THIS ADVICE IS FOR AGENTS IN OCEANIA ONLY PLAN AHEAD WITH FLEXIBLITY For customers who purchase their tickets until June 30, ... More
14/01/2021 ANIMALS IN HOLD - Suspension of AVIH transportation on flights between Peru and Ecuador Description: Due to carga limitations and baggage demand on flights on the route between Peru and Ecuador, the acceptance of ... More
13/01/2021 FARES - LATAM extends fare flexibility Description: a) For customers who purchase their tickets until June 30, 2021, the option of multiple changes free of penalty,... More
07/01/2021 PASSENGER PROTECTION - Alternative protection for passengers flying with Interjet (4O) Description: Due to the recurring cancellations of Interjet (4O) flights, LATAM decides to offer alternatives to passengers w... More
07/01/2021 SPECIAL PASSENGERS - New definitions for Service and Emotional Support Animals on routes to/from/via the United States Description: This is to inform that, in compliance with the regulations issued by the United States Department of Transportat... More
Sales | FOID or Name Correction
Sales | Ticket Modifications
Sales | Passenger Protection
Baggage | Checked Baggage