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Frequently Asked Questions

Services LATAM

Flight Status
Check-in
Ticket Change Inquiry
Cancellation Check-in
Groups
Frequently Asked Questions

Operational Warnings & Contingencies

23/03/2023 CONTINGENCY - Adverse weather conditions in Guayaquil (GYE); Ecuador LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Guayaquil (GYE); Ecuador Customers traveling: From/to/throu... More

16/03/2023 PASSENGER PROTECTION - Suspension CLO ⇄ LIM route Due to operational adjustments, the operation of the CLO ⇄ LIM route will be suspended from April 01, 2023 to April 30, 2023,... More

11/03/2023 CONTINGENCY - Adverse weather conditions in Trujillo (TRU); Perú LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Trujillo (TRU); Perú Customers traveling: From/to/through: ... More

09/03/2023 PASSENGER PROTECTION - Temporary suspension of the RIO ⇄ BUE route Due to operational adjustments, the operation of the RIO ⇄ BUE route will be suspended from April 1, 2023 to June 30, 2023. More

09/03/2023 PASSENGER PROTECTION - Temporary suspension of the SCL ⇄ CUZ route Due to operational adjustments, the operation of the SCL ⇄ CUZ route will be suspended from April 2, 2023 to June 30, 2023. More

06/03/2023 PASSENGER PROTECTION - Temporary suspension of the domestic operation PE in CUZ JUL and AYP CUZ Due to operational adjustments, the operation between CUZ JUL and AYP CUZ will be suspended according to the following: More

23/02/2023 PASSENGER PROTECTION - Temporary suspension of the operation between Sao Paulo (GRU) and Johannesburg (JNB) More

23/02/2023 PASSENGER PROTECTION - Temporary suspension of the operation between Santiago (SCL) and Melbourne (MEL) More

22/02/2023 CONTINGENCY - General strike in DOM CO LATAM COMMERCIAL EXCEPTIONS Due to: General strike in DOM CO , scheduled for the February 22, 2023 Customers traveling: From/... More

18/01/2023 COMMERCIAL EXCEPTIONS - Flexibility for passengers who decide not to travel to Peru Exceptions for travel to or within Peru are extended until February 15, 2023 Descripción In order to offer alternatives to cu... More

11/01/2023 CONTINGENCY - Collapse in Pasto (PSO),Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Collapse in Pasto (PSO),Colombia Customers traveling from/to/through: Pasto (PSO),Colombi... More

06/01/2023 CONTINGENCY - Operational reasons in Juliaca(JUL), Peru LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Juliaca(JUL), Peru airport Customers traveling: From/to/through: J... More

04/01/2023 CONTINGENCY - Operational reasons in Cusco (CUZ) , Peru LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Cusco (CUZ) , Peru airport Customers traveling: From/to/through: C... More

20/12/2022 CONTINGENCY - Operational reasons in Buenos Aires (BUE), Argentina LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Buenos Aires (BUE), Argentina airport Customers traveling: From/to... More

20/12/2022 UPDATE CONTINGENCY - Operational reasons in Arequipa (AQP), Cusco (CUZ), Juliaca (JUL) and Ayacucho (AYP) LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Arequipa (AQP), Cusco (CUZ), Juliaca (JUL) and Ayacucho (AYP) Cust... More

18/12/2022 UPDATE CONTINGENCY - Operational reasons in Arequipa (AQP), Cusco (CUZ), Juliaca (JUL) and Ayacucho (AYP) LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Arequipa (AQP), Cusco (CUZ), Juliaca (JUL) and Ayacucho (AYP) Cust... More

12/11/2022 12/11/22 CONTINGENCY - Adverse weather conditions in São Paulo, (GRU e CGH) DOM LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in São Paulo, (GRU e CGH) DOM Customers traveling: From/to/thr... More

30/10/2022 CONTINGENCY - Manifestations in Santa Cruz (VVI), Bolivia LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations at Santa Cruz (VVI), Bolivia, that hinder access to the Airport Customers ... More

27/10/2022 CONTINGENCY - Communication and Flexibility flight LA1325/26OCT22 SCLASSU We inform that affected passengers of flight LA1325 26OCT22 SCLASSU STD 1550 Alternate in IGU, have the following commercial ... More

07/10/2022 CONTINGENCY - Adverse weather conditions in San Andrés (ADZ), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in San Andrés (ADZ), Colombia Customers traveling: From/to/thr... More

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Policy

30/03/2023 COMMERCIAL EXCEPTIONS - Non-consecutive use of voluntary coupons in Europe Description: We inform you that in compliance with European legal requirements, the process of non-consecutive use of coupons... More

30/03/2023 GROUPS - Issuance of groups & series from May 1 Description From May 1st, when a LATAM group or serie is issued in GDS, a new concept will appear, called surcharge, which wi... More

23/03/2023 BAGGAGE - The baggage charge at the Boarding Gate is extended for boarding groups 4 and 5 Description As of March 27, 2023, the baggage charge at the boarding gate is extended for passengers with boarding passes in ... More

23/03/2023 MINORS - Restrictions to the use of booster seats and baby carriers on board Description: For safety reasons, and in accordance with current aeronautical regulations, the use of booster seats and baby c... More

16/03/2023 Passenger Protection - Protection for second affected ticket Description In an effort to provide greater flexibility to customers with two LATAM tickets and one of them is reprogrammed d... More

09/03/2023 CODESHARE- Website seat assignments for passengers on Delta flights Description With the objective of encouraging self-management in the reservation of seats for LATAM customers traveling on fl... More

14/02/2023 SPECIAL SERVICES - Update temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies More

14/02/2023 SPECIAL PASSENGERS - Emotional Support Animal Transport (ESAN) in Colombia More

10/02/2023 SALES - Name Correction Exceptions Update More

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News Global Sales Support

20/03/2023 GSS - 24/7 At Your Service 24/7 Working for you and for your customers to keep discovering a world without frontiers... More

07/03/2023 GROUPS - Choosing the Brand More

02/03/2023 FARES - New attribute for Brand Basic Description The attributes of the Basic fare have been modified allowing changes with a penalty, except on domestic routes in... More

08/02/2023 BAGGAGE - Voluntary change of tickets issued before January 23, 2023 Complementary information to the communication of January 18, 2023. More

19/01/2023 PASSENGER PROTECTION - Suspension of the Quito (UIO) ⇄ Loja (LOH) Due to operational needs , the operation between UIO ⇄ LOH will be cancelled as of March 26, 2023. Canceled flights: LA 1364 ... More

18/01/2023 BAGGAGE - Changes to checked baggage allowance Description We inform you that as of January 23, 2023, it will change the checked baggage allowance for certain brands. Scope... More

30/12/2022 EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started) The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ... More

29/12/2022 BAGGAGE - Limitation of checked baggage on the UIO⇄MIA route Description Due to capacity restrictions of the aircraft that operate the UIO⇄MIA route, the amount of checked baggage availa... More

22/12/2022 ROUTES - New operation between GRU ⇄ PFB and CGH ⇄ RAO We are pleased to inform you about the new routes between GRU ⇄ PFB and CGH ⇄ RAO, which will operate from March 28, 2023 as ... More

16/12/2022 Actions to take when a flight has a schedule change that is not reflected in the reservation. When a flight is canceled or changed less than 7 days in advance, the information may not be correctly reflected in your GDS.... More

07/12/2022 COMMERCIAL EXCEPTIONS - Due to political circumstances in Peru Description: Due to the political situation that occurred in Peru, it is defined the following flexibility to passengers trav... More

02/12/2022 PASSENGER PROTECTION - CHANGES TO THE OPERATION BETWEEN BOGOTA (BOG) AND VALLEDUPAR (VUP) Due to operational adjustments, as of January 16, 2023, the sale of the domestic route, Bogota (BOG) ⇄ Valledupar (VUP) in Co... More

24/11/2022 GROUPS > Change to a new ticket Description The change name in group reservations is modified to a maximum of 10%. Scope: Change to a new ticket in group res... More

21/11/2022 COMMERCIAL EXCEPTIONS - Collision in the takeoff of the flight LA2213 at the LIMA airport, Peru One or more changes are allowed More

17/11/2022 PASSENGER PROTECTION - Suspension on domestics routes in Brazil Description: Due to operational needs, the sale and operation of the following domestic routes in Brazil have been suspended ... More

10/11/2022 BAGGAGE - Changes to checked baggage allowance on routes to/from Easter Island and Oceania Description We inform you that as of today november 10, 2022, there will be a change in the checked baggage allowance in the ... More

27/10/2022 GROUPS | Tour Conductor (TC) information update Description General information, request and ticketing of Tour Conductor has been updated in the Groups chapter. Scope: Group... More

20/10/2022 COMMERCIAL EXCEPTIONS - Rescission is activated in non-enabled markets Description It has been defined to allow the rescission exception to all markets where it was not available. Scope: Rescissio... More

20/10/2022 BAGGAGE - Baggage charge at the boarding gate is updated Description We inform you that as of today, October 20, 2022, the prices that apply on regional routes for baggage charge at ... More

13/10/2022 Face Mask use on LATAM flights Description: The onboard mask policy was modified , becoming optional on all LATAM flights, except in Colombia, where it is s... More

13/10/2022 ANCILLARIES - Treatment of ancillaries for changes and refunds of air tickets Description Changes are incorporated to the treatment of ancillaries in the post-sale processes (exchanges and refunds). The ... More

04/10/2022 BAGGAGE - Baggage charge at the boarding gate is reactivated in Punta Cana (PUJ) Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh... More

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