18/07/2024 ANIMALS - Embargo On Transportation Of Pets (AVIH AND PETC) and Assistance Animal (ESAN) on Routes to the United States Description: Starting from July 31, 2024, an embargo is established on the transportation of AVIH and PETC Pets, as well as E... Lesen sie mehr

18/07/2024 REFUND - Right of withdrawal in Ecuador for domestics and international tickets Descripción: Starting on July 22, 2024, Resolution 009/2024 of the Consumer Law in Ecuador comes into effect, allowing custom... Lesen sie mehr

11/07/2024 SPECIAL PASSENGERS - Acceptance of New Portable Oxygen Concentrator POC Description: A new Portable Oxygen Concentrator model has been accepted. Scope: Customers using portable oxygen concentrators... Lesen sie mehr

11/07/2024 TICKET MODIFICATIONS - Non-consecutive use of coupons in Argentina Description: We want to inform you that, in order to comply with Resolution 1532/98 that regulates Air Transportation in Arge... Lesen sie mehr

27/06/2024 Change in rules on the Distribution Cost Recovery Surcharge (TRCD) Description: We inform that the Distribution Cost Recovery Surcharge (TRCD) will have a value of 13.00 USD per coupon and fro... Lesen sie mehr

27/06/2024 TICKET MODIFICATIONS - Non-consecutive use of coupons Description: Starting July 1, 2024, passengers who decide not to use one of the ticket coupons on domestic routes will no lon... Lesen sie mehr

13/06/2024 INTERLINE AGREEMENTS AND CODESHARE - Restrictions for reservations with Voepass flights (2Z) Description: We inform that within the operational and commercial window, for broadcasts and/or reruns, none of the service c... Lesen sie mehr

06/06/2024 BAGGAGE - New requirements for transporting retained firearms in Chile In compliance with an order of the Chilean Civil Aviation Administration (DGCA), new requirements have been implemented regar... Lesen sie mehr

06/06/2024 SPECIAL SERVICES - Change of the seat marking process at no cost Description: We inform that seats must be assigned free of charge to Special Passengers, and such requests should be made exc... Lesen sie mehr

30/05/2024 TICKET MODIFICATIONS - Request for changes or refunds for medical reasons in Chile directly in LATAM Description: We inform you that customers with tickets issued at a travel agency in Chile may request changes or refunds of t... Lesen sie mehr

30/05/2024 SPECIAL PASSENGERS - The Maximum Assistance Service (MAAS) is no longer available outside of Brazil Description: Starting from June 3rd, 2024, the MAAS (Meet And Assist) service will be exclusively available in airports in Br... Lesen sie mehr

23/05/2024 SERVICE ANIMALS - Changes to the Emotional Support Animal Acceptance Policy (ESAN) Description: New restrictions implemented for acceptance of emotional support animals (ESAN). Scope: Emotional Support Animal... Lesen sie mehr

10/04/2024 COMMERCIAL EXCEPTIONS: Mandatory visa for Peruvian passengers traveling to México Description: Peruvian citizens traveling to Mexico will be required to present a valid visa to enter the country starting Apr... Lesen sie mehr

04/04/2024 BAGGAGE - Change in special baggage policy Description: We would like to inform you that, starting April 5, 2024, golf equipment, wakeboards, bodyboards, boogie boards,... Lesen sie mehr

28/03/2024 TICKET MODIFICATIONS - Voluntary reissue to a lower cabin Description: Whenever a voluntary change is made to a lower cabin, the policy is to not charge the fare difference if the new... Lesen sie mehr

21/03/2024 ANIMALS IN HOLD (AVIH) - New Table of Dangerous Dog Breeds not accepted as Animals in Hold AVIH Description: Two new breeds have been added to the list of dangerous dog breeds not accepted for travel as animals in the car... Lesen sie mehr

15/03/2024 RESERVATIONS - Insertion of travel data on domestic flights in Colombia We would like to inform you that starting March 19th, 2024, new rules regarding the required travel documentation for domesti... Lesen sie mehr

15/03/2024 TICKET CHANGES - Considerations for tickets issued via GDS and reissued by LATAM Description: We would like to inform some considerations for LATAM tickets, as indicated in IATA Resolution 722.G 6.6.8.1, wh... Lesen sie mehr

28/02/2024 HANDICAP - New acceptance conditions for the SVAN service (except on routes to, from or via the United States) Description: In an effort to improve the experience of SVAN (Service Animal) service users, we are updating the acceptance co... Lesen sie mehr

22/02/2024 BAGGAGE - Maximum allowed checked baggage quantity per passenger Description: For LATAM flights, a maximum limit of 10 checked baggage items is allowed per passenger. Except on flights betwe... Lesen sie mehr

15/02/2024 SALES - Name correction on LATAM tickets with Delta flights Description: A new process has been defined for name corrections on itineraries that include Delta and LATAM flights without ... Lesen sie mehr

08/02/2024 PETS IN CABIN (PETC) - New conditions for PETC acceptance on board Description: In an effort to enhance the experience of PETC service users, the maximum size allowed for soft kennels has been... Lesen sie mehr

08/02/2024 COMMERCIAL EXCEPTIONS - Right of Withdrawal for Non-Face-to-Face purchases in Argentina Description: In Argentina, consumers are entitled to the right of withdrawal for non-face-to-face purchases pursuant to the R... Lesen sie mehr