LATAM offers the possibility of correcting the name on a reservation in the event of issuing errors. All tickets must be reissued to ensure that the name on the ticket matches the passenger's travel document.

Applicability:

• It is permitted one time only.
• Applies for unused or partially used LATAM tickets.
  
• In the name correction process, the original ticket stock must be maintained.
• The reissue will be done as "historical", without penalty or fare differences (See exception for codeshare flights and other companies in point 3).
• Supporting documentation must be submitted for legal name changes, omissions of last name or first name. 
• The correction is only allowed for reservations with tickets issued, except for processes associated with Group`s policy.
• Review considerations on the correct entry of the passenger's name in Reservations & Ticketing > 1.1 Name of the Passenger
  
• For change to a new ticket (different passenger), the current procedure must be applied, maintaining all the conditions and restrictions set for each market.

Correction of up to 3 characters in the First or Last Name (GDS):

- Spelling mistakes in name or last name (maximum 3 letters) - Includes phonetics modification.

Attention! This process is only allowed for reservations where the segments are 100% LATAM Airlines. If the itinerary includes an OLA flight, the correction must be made in a new PNR.

In order to give our customers greater autonomy with regard to corrections of up to 3 letters, the travel agent must work within the same booking, as long as the ticket was issued through a Global Distribution System (GDS). 

To make the correction, the agent must change the name or surname (1, 2 or 3 letters) and then reissue the ticket as a "historical reissue". It is important to support this reissue with the "NM CORRECTION" endorsement.

Our system at LATAM Airlines uses an algorithm to compare the original name with the corrected name. This algorithm takes into account two factors:
The number of letters that have been changed.The order of the letters that have been changed.

Example 1:

• Original name: [S, A, N, T, H, O, S, S].
• Corrected name: [S, A, N, T, O, S].

In this case, the correction involves more than 3 letters, so the system will detect it and cancel the booking.

Example 2: 

• Original name: [S, A, N, T, E, S].
• Corrected name: [S, A, N, D, O, H].

In this case, the correction does not exceed 3 letters and the order of the letters is maintained, so the system will not detect it.

If the algorithm detects that the correction involves more than 3 letters or that the order of the letters has been changed, LATAM will identify the reservation and add a note saying "INVALID CHANGE NAME DETECTED - CANCEL PNR". All segments of the reservation will be automatically canceled.

Other corrections (Detailed in "Types of Corrections"):

Make a new reservation with the correct name, maintaining the original booking class and flight(*).

(*) If the original reservation class for the LATAM portion is closed, the Travel Agent may book the lowest class available in the same cabin of the original flight. Subsequently must request confirmation of the original class.

• Open a request on the private portal under: After-sales exemption > Correct name > Name correction exception.
• Attach the passenger's documents as well as the two booking codes.
• With the exception of the United States and Europe, where the request must continue to be made by email.

The reissuance will be as "historical", without penalty or fare differences.

Enter in Endorsements of the ticket: NM CORRECTION.

Cancel the original reservation to avoid duplicity.

If Waiver applies:

• Open a request on the private portal under: After-sales exemption > Correct name > Name correction exception.
• Attach the passenger's documents as well as the two booking codes.
• With the exception of the United States and Europe, where the request must continue to be made by email.

GDS Information:

In case of operational inquiries about tickets and reservations made in GDS systems, the agent must contact the GDS Help Desk.

**Supporting documentation will be requested in the cases that apply. It is mandatory to request the Waiver on the same day that the reissue is made.

Reissue the Ticket entering the assigned waiver number.

Note: When more than one passenger is listed in the reservation, only the passenger requiring the name correction will be splitted (PNR split) from the rest prior to the space request to LATAM.

Considerations for codeshare flights:

• For itineraries that only include flights from the LATAM group, the reservations must be made in the operating carrier to complete the reissue.
• Itineraries that include other airlines:

- If the same class is not available, the name correction will be subject to the payment of fare differences at the time of reissuing. Only the penalty * is waived.

- In order for the penalty to be omitted, in the endorsements field must be entered: NM CORRECTION

Local Exceptions Brazil:

Customer requests for full or partial name/surname corrections that are not included in the Conditions for Name Correction Table, may be accepted, even if the reservation does not contain the travel document number.

Correction requests will not be accepted if the error appears both in the travel document and the ticket name/surname.

To proceed with a correction, Travel Agents must ask the customer to provide a copy of the travel document and a letter authorizing the correction, which must single out the name/surname error and the customer’s correct name/surname. If the reservation has been issued without the travel document, the authorization letter will be mandatory.

Once the documentation has been received, the Travel Agent must make the request through the established support channel  to request the change authorization.

Conditions for correcting the name/surname and reissuing the ticket are processed according to points 1 and 2.

At this time, this functionality is not available on our NDC portal. 

If you need to request a name or FOID correction, please contact our specialists through our preferred service channel: the chat available here on LATAM Trade (in addition to our usual service channels).

This way, our team will process your request on your purchase order.