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Policy
0 April 2024

10/04/2024

COMMERCIAL EXCEPTIONS: Mandatory visa for Peruvian passengers

Description: Peruvian citizens traveling to Mexico will be required to present a valid visa to enter the country starting Apr...

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04/04/2024

BAGGAGE - Change in special baggage policy

Description: We would like to inform you that, starting April 5, 2024, golf equipment, wakeboards, bodyboards, boogie boards,...

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0 March 2024

28/03/2024

TICKET MODIFICATIONS - Voluntary reissue to a lower cabin

Description: Whenever a voluntary change is made to a lower cabin, the policy is to not charge the fare difference if the new...

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21/03/2024

ANIMALS IN HOLD (AVIH) - New Table of Dangerous Dog Breeds not accepted as Animals in Hold AVIH

Description: Two new breeds have been added to the list of dangerous dog breeds not accepted for travel as animals in the car...

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15/03/2024

RESERVATIONS - Insertion of travel data on domestic flights in Colombia

We would like to inform you that starting March 19th, 2024, new rules regarding the required travel documentation for domesti...

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15/03/2024

TICKET CHANGES - Considerations for tickets issued via GDS and reissued by LATAM

Description: We would like to inform some considerations for LATAM tickets, as indicated in IATA Resolution 722.G 6.6.8.1, wh...

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0 February 2024

28/02/2024

HANDICAP - New acceptance conditions for the SVAN service (except on routes to, from or via the United States)

Description: In an effort to improve the experience of SVAN (Service Animal) service users, we are updating the acceptance co...

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22/02/2024

BAGGAGE - Maximum allowed checked baggage quantity per passenger

Description: For LATAM flights, a maximum limit of 10 checked baggage items is allowed per passenger. Except on flights betwe...

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15/02/2024

SALES - Name correction on LATAM tickets with Delta flights

Description: A new process has been defined for name corrections on itineraries that include Delta and LATAM flights without ...

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08/02/2024

PETS IN CABIN (PETC) - New conditions for PETC acceptance on board

Description: In an effort to enhance the experience of PETC service users, the maximum size allowed for soft kennels has been...

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08/02/2024

COMMERCIAL EXCEPTIONS - Right of Withdrawal for Non-Face-to-Face purchases in Argentina

Description: In Argentina, consumers are entitled to the right of withdrawal for non-face-to-face purchases pursuant to the R...

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0 January 2024

18/01/2024

SPECIAL SERVICES - Free seat request for Special Passengers

Description: We inform that seats must be assigned free of charge to Special Passengers, and such requests should be made exc...

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12/01/2024

SPECIAL SERVICES - Restrictions to ESAN and SVAN services

Description: Effective immediately, the same passenger can no longer use the SVAN –service animal– and the ESAN –emotional su...

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0 December 2023

28/12/2023

MINORS - Assignment of adjacent seats to minors

Description: In compliance with current regulations in Brazil (CNJ Resolution 295) and Chile (Law 21,398), every passenger un...

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14/12/2023

SALES - Reservations canceled due to Invalid Name

Description The system, upon detecting a possible false name entered into a reservation without issuance, will cancel the iti...

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0 November 2023

30/11/2023

ANIMALS - Restriction on transport of live animals on new route to Aruba (AUA)

Description: The carriage of live animals (AVIH, PETC, ESAN and SVAN) is prohibited on the new Aruba route (AUA), which will ...

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30/11/2023

CODESHARE - New Agreement between LATAM and Turkish Airlines

As of December 4, 2023, the sale of the interline and codeshare agreement between LATAM and Turkish Airlines will be availabl...

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23/11/2023

SALES - Name correction in the same PNR for reservations with LATAM flights

Description: We inform that there is an active feature in our GDSs that allows the correction of a name or surname to be perf...

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0 October 2023

26/10/2023

RESERVATIONS & TICKETING - Exemption from airport fees and taxes in Uruguay

Description: A new process is established to exempt airport fees and taxes for passengers in Uruguay Scope: Customers in Urug...

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25/10/2023

RESERVATIONS - Waiting List option now available in GDS for reservations in Premium Economy and Premium Business cabins

Description: Agencies can now create Waiting Lists (WL) for certain spaces in the Premium Economy and Premium Business cabins...

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0 September 2023

No content available

0 August 2023

No content available

0 July 2023

14/07/2023

REFUNDS - Requests for refunds due to exact duplication and inverted routing of tickets

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0 June 2023

30/06/2023

EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)

The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ...

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0 May 2023

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0 April 2023

No content available