Description:

Please be advised that the purchase of rail service for Italy and Germany combined with airfare is temporarily suspended for new issuances and reissuances. However, previously issued tickets including rail services remain valid and may be used as scheduled.

Scope:

Ticket purchase with Germany train (QYG) or Italy train (LA/9B)

Implementation date:

Immediate

Considerations:  

Voluntary changes:

For customers requesting a date change for their ticket, advise that the train service cannot be included when modifying the ticket, and the change is subject to applicable fare difference charges.

If there is a flight option to the train’s destination city, a voluntary change may be offered to travel with an airline that LATAM has an agreement with, subject to applicable fare differences.

If the new ticket results in a residual balance, the agency must contact their Global Sales Support agent.

Section:

Ancillaries and Comfort Services > Train Service