Policy
08/02/2024
COMMERCIAL EXCEPTIONS - Right of Withdrawal for Non-Face-to-Face purchases in Argentina
Description: |
In Argentina, consumers are entitled to the right of withdrawal for non-face-to-face purchases pursuant to the Right of Withdrawal of Acceptance under the terms articles 1110 et seq of the Code of Civil and Commercial Procedure of the Nation.
Applicability:
|
Scope: |
Revenue and FFP award tickets on any route issued in Argentina through remote channels (Contact Center and Website). This includes all associated ancillary services purchased. |
Date of Implementation: |
Immediate |
Considerations: |
Agencies must process applications through their GDP at BSPLink and add the following comment: "LEY RETRACTO DESISTIMIENTO / DESISTÊNCIA" |
Exception: |
NA |
Section: |
Sales |Ticket Modifications |