ADM Disputes: 

Fare Errors: For ADMs due FARES, REFUNDS, COMMISSION or TAX CALCULATION, the agent must dispute through BSP and must be addressed and submitted with detailed information including supporting documentation. For more information: https://www.latamtrade.com/en_au/procom/adm_policy

Irregularities (Fake name, REDU, DUPE, Circumvention, No show): Agent can manage and disputes the ADM for irregularities on our PIA portal:

What is PIA?

PIA is our Agency Irregularity Portal designed to facilitate the managment of your ADMs. At the beginning of each month, LATAM will publish (in PIA) all irregularities an agency has incurred for the previous month. It is the agencies responsibility to access PIA with their unique username and password and monitor such.

If you already have an account click here to Log In.

Need a PIA account? Create an account. 

For further assistance please email the PIA team on ri@rprotectionlatam.zendesk.com

Process periods

APPEAL

The agency has 15 days to appeal from the date of publication. Irregularities that have not been appealedfor or are rejected will be ADM’d.

DISPUTE

After ADM is raised via BSP the agency still has 15 days to dispute such but will need to do so via BSP Link.

CLAIM

This is done via PIA and is the last instance the agency has to request a discharge of the collection. At this stage, you have 60 days to enter your disclaimers via PIA.

*Conditions and amounts could suffer changes.

If you have any questions about our booking policy please click here.