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LATAM TRADE

News & Contingencies

02/07/2020

UPDATE - Exceptions for Group requests due to Coronavirus situation

 

Description:

Exceptions for Groups, due to Coronavirus 

Scope:

Group Reservations

Implementation Date:

Immediate

Considerations:

The aspects that will be more flexible for group bookings and ticketed groups are the following:

 

1. Issued tickets that required changes and no show policies: The transversal commercial procedure published at company level, must be taken into account, which can be found updated on the following link.

2. Exceptions for name changes: 100% name changes will be allowed, without penalty or fare difference, keeping the same flight itinerary for group tickets with flight date until November 30th, 2020 (trip completed), regardless of the date of issue (if origin/destination is also changed, the name change is allowed paying fare difference).

 

3. Bookings with flight date between July 1st and November 30, 2020 (trip completed): The structural time limit will be assigned, and additionally a discount of 15% will be given at the time of issuance to new reservations that are issued 7 days after the reservation is created.

 

4. Non-issued group booking for departures until November 30th, 2020 (initial flight date)

 

  • The travel date can be modified, without refund of the prepayment (in case it is in a non-refundable period) and without refund of the total payment (if it has already been generated). These amounts may be used in the generation of a new reservation, without a penalty or fare difference (for the same origin-destination and cabin), only if the flight is before November 30th, 2020 (trip completed) and after this date without a penalty, but subject to fare differences, while the EMD is valid. 

 

  • When the new reservation is issued, the full refund of the deposit will be generated, in case the reservation is permanently canceled, it will be charged 100% as a penalty. 

For more information and / or requests for the respective changes, contact your LATAM Airlines sales executive or Support team.

Other Considerations

The transversal commercial procedure published at company level, must be taken into account, which can be found updated on the following link.