Important:

• Group fares are based on public fare available for sale, not on private fare.

Group reservations must comply with the following considerations:

• A group reservation is a business consisting of 10 or more passengers. Group reservations can only be created through LATAM. Group reservations created by Travel Agencies will not be evaluated.
• When requesting the quotation, the agency will be able to choose the Brand Fare for their group.
• The name of the group must be correctly entered in the request, in order to identify possible duplications and the business to which it corresponds. It must contain a minimum of 3 and a maximum of 23 characters to allow easy identification,  numbers, name of agency or destination city and the word "group" must be omitted.
• If the group ends up with less than 10 passengers, the conditions originally bargained will no longer apply.
• LATAM Groups must apply all fare regulations during all the steps of the negotiation (sale-post sale). At the time of quotation, all fare regulations will be considered, but if due to negotiation purposes between the date of application and issuance, changes in the itinerary of the group occur, the following fare regulations will be allowed not to be considered at the time of issue: MIN/MAX/ADVP/Day Application and Flight Application.
• Fare regulations do not apply to refunds. Group tickets are non-refundable after issuance.
  
• For Domestic groups Colombia, additional to the MIN/MAX/ADVP/Day Application and Flight Application; Blackouts (BO), Stopover (SO) and Season (SE) will not be considered. 
• For all markets, LATAM will quote the net fare plus queue (fare + Q). Both will be calculated when booking the reservation and will be honored at the time of ticketing (full amount).
  
• Service charges apply according to every market`s particular condition.
• On the markets where is authorized, the group reservation will be transferred to the travel agency providing that the business has been closed.
• Groups are subject to LATAM Corporate Security approval rules:
  • Passengers aged 2 to 11 must adhere to the specified accompanying ratio, as outlined in the table below:

• If there are additional minors, one extra accompanying person will be required. Example: with 21 minors, 2 accompanying persons will be required.
  • The accompanying adult must be a legally responsible, self-sufficient adult (18 years or older).
  • The LATAM Agent must enter an SSR CKIN in the reservation and in free text enter the name of the passenger in charge of the group Example: PAX JUAN PEREZ IN CHARGE OF SCOUT GROUP APOQUINDO SCHOOL.
• Any group request that includes disabled passengers will be subject to the same requirements as when traveling as individual passengers, that is, they will be embarked without restriction as long as they are able to:
  • Understand and respond to safety instructions
  • Assist themselves during an evacuation and
  • Move about the cabin, feed themselves and take care of their personal hygiene.

Those passengers in the group who do not meet these three criteria must travel with unattendant, as established in the conditions for transportation included under Passengers with Disabilities or with Special Assistance Needs.

When entering the name of the passengers in the reservation, the Travel Agent must include the SSR codes associated to the passengers special need, i.e. SSR BLND for blind passengers, SSR DEAF for deaf passengers, SSR WCHS, WCHR, WCHC, WCBW, DPNA, etc., just like in individual reservations.

• Group leader contacts are mandatory for notification purposes either at origin and destination cities.

• Interline group reservations must be reserved on the respective operating flight numbers, not on the codeshare flights.
• Quotation of interline itineraries (FEEDER) will not be accepted if LATAM does not take part in the itinerary (at least as marketing carrier and in the routes before mentioned).
• Groups that come from different origins but with a minimum of 10 passengers with the same final destination could be treated as groups.
• All the requests of groups must include the following information:
  • Type of cabin requested: Business or Economy (Class of Service).
• Group fares are exclusively for adults; no additional discounts apply for CHD or INF.
• For issuance purposes, INF is issued separately with a public fare and a manual mask. Subsequently, it should be associated with the ADT passenger of the group. Information from the group website (tour code, fare, endorsement, etc) should not be used, as this negotiated fare is not valid for this type of passenger.

• Travel Agencies must request group quotes through LATAM Groups.
• The manuals for requesting and managing groups through the platform are available at LATAM Trade > Manuals and Tools > LATAM Groups.

When LATAM confirms the group request, the PNR is generated and the Time Limit established for the different stages is informed through the platform.

Response time for off-line international segment requests will depend on the carrier involved.

The reservations will have the following mark "NEW AGREEMENT GROUP", to be able to identify those that correspond to this flow.

Time limits are separated by domestic and international routes.

In group reservations where the itinerary includes more than one business, the following TL conditions will apply:

• International if there is at least one international segment
• Domestic in case of 100% DOM flights
   

The following issuance time limits (TL) apply to group reservations made in Argentina, Bolivia, Chile, Colombia, Ecuador, Europe, Peru, Paraguay, Uruguay, Mexico, Oceania and United States:

• The Santiago (SCL) - Easter Island (IPC) route is considered a regional route.
• Travel Agents must check that the TL is entered in the correct format, otherwise, the reservation will be automatically canceled by LATAM.

Contract:

• Acceptance of the fare and commercial terms must be done through the platform within the established timeframe, as defined by the market.. 
• The fare presented on the platform is base tariff. Taxes updated on the day of issuance must be added. 
• It is the agency's responsibility to review all the characteristics of the group, as well as the commercial conditions before accepting the contract. You must verify baggage, change penalty and seat assignment allowed by the chosen Brand Fare. 
• Groups with accepted contracts remain with CONFIRMED status on the platform.
• For NON IATA agencies, an issuance fee per passenger will apply according to what is defined for each market. 

Deposit:

• Deposits are required to confirm groups, only for NON IATA agencies that will issue through LATAM.
• Deposit Amount: Corresponds to the amount to be paid directly to LATAM, within the term defined by TL Deposit.
• The agency must request deposit details and bank account information by email or chat. Sending the payment receipt to the LATAM Executive is mandatory.
• If no penalty applies, the deposit amount will be used in the issuance of the group.
• Each space reserved and not issued will be penalized with the amount of deposit per passenger, established for the route. If the group is not issued, the prepayment is non-refundable and cannot be reused for another group.
• If group cancellation is made on time and no penalty applies, a 100% refund of deposit or full payment will be allowed.

IATA Agencies (BSP/ARC): The group booking will remain in GN status until the day the penalties become valid, after which the booking will be changed to HK status. The spaces and rate initially agreed will be respected during the whole process. Bookings will have the remark "NEW AGREEMENT GROUP" to identify those that conform to this flow.

• IATA agencies will be able to make claim on your booking, according to your GDS. PNRs will be ready for claim according to the route type: 
  • Long Haul: 90 days prior to departure. 
  • Domestic and regional routes: 60 days prior to departure. 
• SABRE and AMADEUS: The agency will be able to make the claim with the available tickets in the issuance instructions presented on the platform. 
• Other GDS: In case of other GDS, such as Apollo and Galileo, the agency must work with passive bookings.
• It is mandatory that all group bookings have the names, DOCS and FOID (passport number) of the passengers, as well as a PCTC (person to contact). The agency is responsible for providing the LATAM executive with all mandatory information prior to the issuance of the group.
• On the day the TL of issuance is fulfilled, reservations will be cancelled if they do not have the necessary information. If the reservation only has a few tickets, the quotas without tickets will be cancelled.

All groups and series will be exempt from the collection of the surcharge by following these instructions. Any other rate or fee manipulation at the time of issuance will be subject to ADM.

This issuance process applies only to groups or series requested by travel agencies.

• Any request for reduction, change of flights must be requested through the platform and will be subject to the approval of the team involved. 
• Name changes must be requested via email or chat. It is allowed to change 100% of the names without any additional charges, even after ticket issuance, as long as the request is made at least 24 hours before the flight departure.
• It is possible to make changes up to 20% of a group PNR, as long as a minimum of 10 passengers is maintained. These changes are subject to the following conditions:
  • The change is only allowed for one leg of the trip (outbound or return). It will not be allowed for one-way (OW) itineraries.
  • It is possible to revert the change to the original conditions within 5 days after analysis, provided that flights are available. 
  • For approved changes, fare difference may apply.
  • For changes requested after issuance, a penalty will also apply according to the fare rule of the ticket.
• Up to 9 additional passengers (add pax) may be requested, which will be generated in another PNR referencing the original group. They will be evaluated under the same conditions as the original and it will be confirmed if they can be accepted on the flight. The add pax request may be approved with a different fare than the original. The issuing TL will be the same as the original group.

• Group check-in is not available on latamairlines.com. 
• Group check-in and seat assignment is done between 48 and 24 hours prior to flight departure by LATAM equipment. It is not necessary to request this action, since all groups issued and registered on the platform go through this process.
• We remind you that it is mandatory to add the SSR DOCS and SSR FOID elements to guarantee check in.
• IATA agencies (BSP/ARC) may assign seats after issuance, if the granted fare allows and according to their GDS.

• A Tour Conductor is defined as the person accompanying the group.
• LATAM offers this product only for Groups, it does not apply to Series.
• LATAM can deliver a TC to every 15 passengers issued.
• The TC is free fare, i.e., fare equal to zero.
  

Requests: 

• TC requests are made directly on our website for group bookings at www.serieslatam.com. When making the group booking, the travel agency should check the ‘TC’ box, whether it be for domestic, regional or international travel. Tour Conductor can only be added at the time of application.

Issuance: 

• TCs can only be issued 24 hours after the issuance of the other passengers in the group. 
• The agency should only pay the taxes associated with this route. 
• Each time you need to submit a request for a Tour Conductor you should contact LATAM Team during designated office hours.  The LATAM team will enter a SR OTHS YY with an authorization number that will guarantee this request, and it is mandatory to include this number in the endorsement of the ticket.  
• IATA agencies (BSP/ARC) issue the TCs associated with a group. In the issuance mask the fare 0 will be entered, regardless of the associated booking class, and the fare basis YCG00G10. The baggage allowance will be the same as that of the group.
• Once the ticket is issued, you should communicate this to the LATAM Group Travel Team.
• Any request of 0 fare travel that doesn’t follow this procedure or does not inform LATAM according to the instructions provided will be subject to an AMD for the value of the full fare rate.  

The following considerations should be taken into account by the agencies on LATAM´s group reservations:

• Any necessary modification must be requested to LATAM, by email or platform.
• IATA Agencies (BSP/ARC) must request the LATAM reservation claim prior to the TL of issuance.
• Enter all names, FOID, DOCS, number of tickets and seats.
  • Issue with fare and fare basis granted, enter Tour Code and endorsements due.
  • Advise itinerary changes to your passengers. 
• NON IATA Agencies must make full payment and send the name sheet before the defined deadline. 
• Review all tickets issued, itineraries and names.

Claims may be entered by any agency with GDS Sabre and Amadeus. They only need to have the reservation record to enter the claim, provided the following conditions are always met:

• The reservation has not been issued.
• The PNR must have TL element.
• All segments must be confirmed.
• The PNR must not have a previous claim.
• It must not have OPEN segments.
• Applies only to groups with 100% online routings (does not apply for codeshare flights)
• There are no NO air segments involved.
• After the CLAIM of the reservation, the agency is responsible for entering, DOCS, FOID and seats (when the fare allows) in the reservation.
• Modifications to the itinerary (date, flight or reservation class) are not allowed from the travel agency once the CLAIM is made, it can only enter information.
• TL extensions will not be processed once the CLAIM is done.
• Once the transfer (CLAIM) has been made to the agencies:
  • Any request for change in the itinerary or negotiated conditions will be evaluated by LATAM and should result in a new record. You should not work on the original PNR.
  • Any modification in the passenger/segment reservation will be evaluated through LATAM, who will determine whether or not said change is applicable.

After the PNR confirmation (with HK status), it is mandatory to file a CLAIM for the group reservation according to the established deadlines below:

Please remember that if you file a CLAIM when the segments are in HK status and your group is affected, you will have a specific time frame to accept or reject the solution offered by LATAM. If you choose not to accept it, you can cancel the group within that timeframe without incurring any penalties:

However, if your group is affected and you have not completed the CLAIM process within the specified period, you will lose the right to avail yourself of LATAM's Passenger Protection Policy in case of flight disruptions. In this case, the corresponding penalties will be applied.

From May 1st, when a LATAM group or serie  is issued in  GDS, a new concept will appear, called surcharge, which will be shown as  a tax YR. This surcharge will be exempted for groups and series by following this step by step:

• To issue, the travel agent will use the fare basis and current rate found on the website www.serieslatam.com in accordance with the already established procedure.
• On the day of issuance, after having generated the manual mask according to the instructions found under the "ticketing instructions" module of the web, the current taxes of the day will be calculated in GDS.
• Once you have the complete mask, with the rate, farebasis, tour code and taxes, the next step is to eliminate the value that appears as the YR tax. Please note that if there is any percentage tax in the fare calculation mask, such as the PE tax, it must be manually adjusted and calculated based on the fare value without considering the YR. Once the surcharge has been removed and the percentage tax have been adjusted, issue your tickets normally.

All groups and series will be exempt from the collection of the surcharge by following these instructions. Any other rate or fee manipulation at the time of issuance will be subject to ADM.

This issuance process applies only to groups or series requested by travel agencies.