10/04/2024
COMMERCIAL EXCEPTIONS: Mandatory visa for Peruvian passengers traveling to México
Description: Peruvian citizens traveling to Mexico will be required to present a valid visa to enter the country starting Apr...
04/04/2024
BAGGAGE - Change in special baggage policy
Description: We would like to inform you that, starting April 5, 2024, golf equipment, wakeboards, bodyboards, boogie boards,...
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28/03/2024
TICKET MODIFICATIONS - Voluntary reissue to a lower cabin
Description: Whenever a voluntary change is made to a lower cabin, the policy is to not charge the fare difference if the new...
21/03/2024
ANIMALS IN HOLD (AVIH) - New Table of Dangerous Dog Breeds not accepted as Animals in Hold AVIH
Description: Two new breeds have been added to the list of dangerous dog breeds not accepted for travel as animals in the car...
15/03/2024
RESERVATIONS - Insertion of travel data on domestic flights in Colombia
We would like to inform you that starting March 19th, 2024, new rules regarding the required travel documentation for domesti...
15/03/2024
TICKET CHANGES - Considerations for tickets issued via GDS and reissued by LATAM
Description: We would like to inform some considerations for LATAM tickets, as indicated in IATA Resolution 722.G 6.6.8.1, wh...
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28/02/2024
HANDICAP - New acceptance conditions for the SVAN service (except on routes to, from or via the United States)
Description: In an effort to improve the experience of SVAN (Service Animal) service users, we are updating the acceptance co...
22/02/2024
BAGGAGE - Maximum allowed checked baggage quantity per passenger
Description: For LATAM flights, a maximum limit of 10 checked baggage items is allowed per passenger. Except on flights betwe...
15/02/2024
SALES - Name correction on LATAM tickets with Delta flights
Description: A new process has been defined for name corrections on itineraries that include Delta and LATAM flights without ...
08/02/2024
PETS IN CABIN (PETC) - New conditions for PETC acceptance on board
Description: In an effort to enhance the experience of PETC service users, the maximum size allowed for soft kennels has been...
08/02/2024
COMMERCIAL EXCEPTIONS - Right of Withdrawal for Non-Face-to-Face purchases in Argentina
Description: In Argentina, consumers are entitled to the right of withdrawal for non-face-to-face purchases pursuant to the R...
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18/01/2024
SPECIAL SERVICES - Free seat request for Special Passengers
Description: We inform that seats must be assigned free of charge to Special Passengers, and such requests should be made exc...
12/01/2024
SPECIAL SERVICES - Restrictions to ESAN and SVAN services
Description: Effective immediately, the same passenger can no longer use the SVAN –service animal– and the ESAN –emotional su...
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28/12/2023
MINORS - Assignment of adjacent seats to minors
Description: In compliance with current regulations in Brazil (CNJ Resolution 295) and Chile (Law 21,398), every passenger un...
14/12/2023
SALES - Reservations canceled due to Invalid Name
Description The system, upon detecting a possible false name entered into a reservation without issuance, will cancel the iti...
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30/11/2023
ANIMALS - Restriction on transport of live animals on new route to Aruba (AUA)
Description: The carriage of live animals (AVIH, PETC, ESAN and SVAN) is prohibited on the new Aruba route (AUA), which will ...
30/11/2023
CODESHARE - New Agreement between LATAM and Turkish Airlines
As of December 4, 2023, the sale of the interline and codeshare agreement between LATAM and Turkish Airlines will be availabl...
23/11/2023
SALES - Name correction in the same PNR for reservations with LATAM flights
Description: We inform that there is an active feature in our GDSs that allows the correction of a name or surname to be perf...
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26/10/2023
RESERVATIONS & TICKETING - Exemption from airport fees and taxes in Uruguay
Description: A new process is established to exempt airport fees and taxes for passengers in Uruguay Scope: Customers in Urug...
25/10/2023
RESERVATIONS - Waiting List option now available in GDS for reservations in Premium Economy and Premium Business cabins
Description: Agencies can now create Waiting Lists (WL) for certain spaces in the Premium Economy and Premium Business cabins...
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14/07/2023
REFUNDS - Requests for refunds due to exact duplication and inverted routing of tickets
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30/06/2023
EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)
The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ...
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