09/10/2024
SPECIAL PASSENGERS - New requirements for pregnant passengers and acceptance of ESAN on flights to and from Argentina
Description: To comply with the new provisions of the Aeronautical Code in Argentina, as of October 10, 2024, changes are imp...
04/10/2024
SALES - Incorporation of Brand Basic for regional flights leaving Brazil
Description: Starting October 10, 2024, the Basic brand will be offered in the fare deployment for the Rio de Janeiro (GIG) -...
03/10/2024
BAGGAGE - Changes in the weight allowed in carry-on baggage and attribute name in Brazil (Portuguese)
Description: For legal reasons, it will be required to change the naming in Portuguese for baggage permitted on board, at all...
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27/09/2024
FLEXIBILITY - Alternatives due to New requirements for passengers traveling to Venezuela in Caracas (CCS)
LATAM COMMERCIAL EXCEPTIONS Due to: New requirements for passengers traveling to Caracas (Venezuela) Customers traveling: To:...
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30/07/2024
ANIMALS - New entry requirements for animals en Routes to the United States
Description: The CDC (Centers for Disease Control and Prevention) has updated its regulation for the international movement o...
18/07/2024
REFUND - Right of withdrawal in Ecuador for domestics and international tickets
Descripción: Starting on July 22, 2024, Resolution 009/2024 of the Consumer Law in Ecuador comes into effect, allowing custom...
11/07/2024
SPECIAL PASSENGERS - Acceptance of New Portable Oxygen Concentrator POC
Description: A new Portable Oxygen Concentrator model has been accepted. Scope: Customers using portable oxygen concentrators...
11/07/2024
TICKET MODIFICATIONS - Non-consecutive use of coupons in Argentina
Description: We want to inform you that, in order to comply with Resolution 1532/98 that regulates Air Transportation in Arge...
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27/06/2024
Change in rules on the Distribution Cost Recovery Surcharge (TRCD)
Description: We inform that the Distribution Cost Recovery Surcharge (TRCD) will have a value of 13.00 USD per coupon and fro...
27/06/2024
TICKET MODIFICATIONS - Non-consecutive use of coupons
Description: Starting July 1, 2024, passengers who decide not to use one of the ticket coupons on domestic routes will no lon...
13/06/2024
INTERLINE AGREEMENTS AND CODESHARE - Restrictions for reservations with Voepass flights (2Z)
Description: We inform that within the operational and commercial window, for broadcasts and/or reruns, none of the service c...
06/06/2024
BAGGAGE - New requirements for transporting retained firearms in Chile
In compliance with an order of the Chilean Civil Aviation Administration (DGCA), new requirements have been implemented regar...
06/06/2024
SPECIAL SERVICES - Change of the seat marking process at no cost
Description: We inform that seats must be assigned free of charge to Special Passengers, and such requests should be made exc...
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30/05/2024
TICKET MODIFICATIONS - Request for changes or refunds for medical reasons in Chile directly in LATAM
Description: We inform you that customers with tickets issued at a travel agency in Chile may request changes or refunds of t...
30/05/2024
SPECIAL PASSENGERS - The Maximum Assistance Service (MAAS) is no longer available outside of Brazil
Description: Starting from June 3rd, 2024, the MAAS (Meet And Assist) service will be exclusively available in airports in Br...
23/05/2024
SERVICE ANIMALS - Changes to the Emotional Support Animal Acceptance Policy (ESAN)
Description: New restrictions implemented for acceptance of emotional support animals (ESAN). Scope: Emotional Support Animal...
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22/04/2024
SALES - The administrative fee associated with ADM's is modified
Descrição: For all countries, the administrative fee associated with an ADM that is generated after May 22, 2024 will be $10 ...
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15/02/2024
SALES - Name correction on LATAM tickets with Delta flights
Description: A new process has been defined for name corrections on itineraries that include Delta and LATAM flights without ...
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25/10/2023
RESERVATIONS - Waiting List option now available in GDS for reservations in Premium Economy and Premium Business cabins
Description: Agencies can now create Waiting Lists (WL) for certain spaces in the Premium Economy and Premium Business cabins...
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