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We're experiencing higher demand than usual, so response times may be longer. In the meantime, here's how to resolve things faster on your own:
Involuntary changes? Check the policy here and resolve it faster.
Looking for flight status? Check it here
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| LATAM COMMERCIAL EXCEPTIONS | |
|---|---|
| Due to: |
Adverse weather conditions in Sao Paulo (CGH)
|
| Customers traveling: |
From/to/through: Sao Paulo (CGH)
|
| Original flight date: |
Between: June 27 and June 28, 2026
|
| Customers may choose ONE of the following options WITHOUT PENALTY: | |
| Change of date/flight/rerouting: |
WITHOUT PENALTY, subject to cabin availability in the original cabin (without fare differences), up to 7 days of the original flight date.
|
| Change of origin/destination |
Without penalty, subject to fare differences and ticket validity. Except for changes to a nearby airport (500 km from the original airport) of affected passengers that apply at no cost in the same cabin.
|
| In the Endorsement Box, insert: | CGH27JUN26 |
| OSI in reservation: |
INVOL CHG DUE TO: CGH27JUN26
|
| Customers who DO NOT wish to change their tickets may request a refund according to: | |
| Refund: |
Subject to the fare rule conditions.
|
| Additional considerations: | |
| Details: |
Customers with cancelled or rescheduled flights may apply for the options established in the LATAM’s protection policy.
|
| Please be reminded that passengers affected by cancellations or rescheduling are subject to an involuntary change policy. | |