Free seat selection with FULL and PLUS fares: issue the EMD-A correctly to avoid seat cancellations (Amadeus and Travelport)

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Free seat selection with FULL and...

News Global Sales Support

08/01/2025

Free seat selection with FULL and PLUS fares: issue the EMD-A correctly to avoid seat cancellations (Amadeus and Travelport)

Dear Travel Partner, We’d like to remind you about an important detail regarding FULL (KD) and PLUS (SE) fares: both include free seat selection on domestic and international routes. To ensure this benefit is correctly applied, it’s essential to follow the appropriate procedure based on the booking system you use: Agencies using Amadeus and Travelport: An EMD-A with a zero value must be issued for free seat selection. If this document is not generated, the seat reservation will be canceled and will show as "UN" status. This means the passenger won’t be able to use the assigned seat, even if it appears reserved in the system. Agencies using Sabre: There is no need to issue a zero-value EMD-A, as the Sabre system automatically generates the "AE" (Ancillary Element) with an "HK" status. Agencies using NDC or e-LATAM: When selecting seats for FULL or PLUS fares via NDC or e-LATAM, the seat map will display the included no-cost options as well as any extra-cost options (e.g., exit row seats). No additional steps, such as issuing an EMD, are required. We’ve prepared a FAQ section to help you with this process. Click here to access it. By following this procedure, you ensure your clients can fully enjoy the benefits of these fares, avoiding inconveniences and strengthening our commitment to excellent service. If you have any questions, remember that all this information is available on LATAM Trade, under the Ancillaries Products section, for your reference. Let’s continue to elevate every single journey, always! Global Sales Support Team LATAM Airlines