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LATAM TRADE

News & Contingencies
0 October 2020

22/10/2020

SPECIAL SERVICES - New maximum weight permitted for PETC in Colombia

Description: In an effort to match local market conditions (Colombia), LATAM is adjusting the maximum weight permitted for pe...

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22/10/2020

SPECIAL PASSENGERS - Acceptance of medical certificates / MEDIF issued online

Description: To facilitate the process of medical certification and MEDIF in the current context of COVID, it will be accepte...

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09/10/2020

ROUTES - Changes Calama Airport operation (CJC)

Due to the works at Calama airport (Chile) between October 9th and 24th, 2020, all flights on Fridays and Saturdays from or t...

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09/10/2020

ROUTES - Changes in the operation of Maringá Airport (MGF)

LATAM Airlines Brazil informs that, due to the works at Maringá Airport (Paraná) between December 01 and 15, 2020, all flight...

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08/10/2020

BAGGAGE - Waveski now permitted as special baggage

Description: New item added to the list of special (sports) baggage: Waveski. This sports baggage must meet the requirements ...

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07/10/2020

Passenger Protection: Change in Passenger Protection Policy

Description: Due to definitive or temporary cancellation of routes, changes apply to the Passenger Protection Policy: Protect...

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0 September 2020

30/09/2020

FARES - LATAM adds fare flexibility

Description: LATAM adds flexibility to its fares in order to allow customers who purchase their tickets until December 31, 20...

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24/09/2020

CODESHARE - Update of the Codeshare agreement with Azul

Description: New routes LATAM Marketing (LA) operated by Azul (AD) were incorporated. The detail of all the available routes ...

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24/09/2020

SPECIAL PASSENGERS - Acceptance boarding assistance dogs (SVAN) to London (LHR)

Applicable to: All sales channels. Description From October 8, 2020, passengers will be able to travel to London (LHR), Engla...

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23/09/2020

SPECIAL PASSENGERS - Medical Specialty in cases of Pregnant Passengers

Description: Update to Medical Certificate requirements as follows: The medical certificate authorizing travel must be issued...

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11/09/2020

REMEMBER - Ticket validity extension due to covid-19

Description: This is to remind you that all changes requested by a customer must be processed within the ticket validity peri...

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11/09/2020

SERVICES - Protocols for resuming operation in Colombia

Due to a new sanitary resolution in Colombia, health and safety measures are updated. The changes are detailed in red. Descri...

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10/09/2020

New checked baggage of 15 kg on domestic route Chile and Ecuador

Description We inform you that from September 10, 2020, the sale of the new ancillary of checked baggage of 15 kg will begin ...

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10/09/2020

New list of diseases that require the processing of Medical Certification

Description The list of medical conditions subject to medical certification processing has been modified. Scope Processing of...

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0 August 2020

27/08/2020

EXCEPTIONS - Commercial flexibility for passengers with non-affected flights (except Brazil)

Publication date: August 27, 2020 Description: Commercial flexibility for passengers with NON cancelled/rescheduled flights i...

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27/08/2020

CONTINGENCY - Travel Solutions for passengers with affected flights

Publication date: August 27, 2020

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12/08/2020

CODESHARE - New bilateral codeshare agreement between LATAM and Azul Airlines in Brazil

This is to inform that LATAM Airlines Brazil (LA) and Azul Linhas Aéreas (AD) will begin codesharing domestic flights in Braz...

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0 July 2020

30/07/2020

PASSENGER PROTECTION - New options for Change to a Nearby Airport in Brazil

Applicable to: New alternatives have been added to the Change to a Nearby Airport option in case of flight rescheduling and c...

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22/07/2020

FARES - Basic fare added to South American and Caribbean routes

As part of our commitment to offer increased options, personalized service and flexibility to all our customers, LATAM has ex...

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21/07/2020

Commercial Exceptions due to travel restrictions in response to Coronavirus outbreak

All tickets reissued after 20:00 LT CL of 21JUL20 must abide by the following conditions: LATAM COMMERCIAL EXCEPTIONS Due to:...

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20/07/2020

ROUTES - Changes to the operation at Congonhas Airport (CGH), Sao Paulo

Local authorities in Brazil have announced that the Congonhas airport (CGH) in Sao Paulo, Brazil, will undergo construction w...

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16/07/2020

PASSENGER PROTECTION - New airport change options

Description: New alternatives for Change to a Nearby Airport added in the Chile and Peru markets in case of rescheduling or c...

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14/07/2020

Changes of domestic and international operation in Argentina

Update to exceptions for passengers holding international tickets to/from Argentina. Description Due to the impact of the COV...

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09/07/2020

Important update from LATAM Airlines Brazil

LATAM formalizes second tranche of DIP financing and announces LATAM Airlines Brazil’s Chapter 11 incorporation The committed...

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02/07/2020

UPDATE - Exceptions for Group requests due to Coronavirus situation

Description: Exceptions for Groups, due to Coronavirus Scope: Group Reservations Implementation Date: Immediate Consideration...

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0 June 2020

25/06/2020

AIRPORT - Exceptions to the mandatory use of protective masks on board LATAM flights

Description: This is to inform that those passengers allowed to travel without a protective face mask, as informed on May 7 i...

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23/06/2020

ROUTES - Reorganization of domestic and regional routes

Description: In an effort to adjust our operation to the new global scenario resulting from the impact of the COVID-19 pandem...

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18/06/2020

GROUPS - Changes to group requests

Description: The GSO tool will no longer be used for group requests, from now on, all group requests must be made through a u...

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17/06/2020

Important announcement regarding operations in Argentina

Dear Travel Partner, First of all, we hope that you and your family are well. During the last months, we have informed you ab...

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No content available

0 May 2020

21/05/2020

ROUTES - The suspension of domestic and international operation in Argentina is extended

Description: In line with local regulatory provisions, the suspension of domestic and international operations to / from Arge...

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20/05/2020

BAGGAGE - Restriction of liquids, gels and aerosols as carry-on baggage at all airports in Brazil

Applicable to: All sales channels Description: Effective June 1, 2020, all Brazilian airports will restrict the carriage of l...

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18/05/2020

AGREEMENTS - Agreement changes on routes to/from South Africa

Description: This is to inform that several flights of South African Airways’ (SA) network are being cancelled, thus affectin...

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12/05/2020

FARES - The sale of fares with flexible change has been extended for domestic and international routes

Description: In an effort to offer more convenience to our customers who still have not purchased their domestic or internati...

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07/05/2020

BAGGAGE - Exception for flights departing from the USA

Applicable to: All sales channels Description: The U.S. Transport Security Administration (TSA) has temporarily loosened the ...

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07/05/2020

ROUTES - Reopening of the Sao Paulo (GRU) - Frankfurt (FRA) route

We are pleased to announce the reopening of the route between Sao Paulo (GRU), Brazil, and Frankfurt (FRA), Germany, as from ...

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05/05/2020

ROUTES - Suspension of domestic and international operation in Argentina

Applicable to: All sales channels Description: In compliance with regulatory provisions in Argentina, domestic and internatio...

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No content available

0 April 2020

30/04/2020

MINORS - Acceptance of minors traveling on Delta Air Lines (DL)

Applicable to: All sales channels Description: This is to inform that minors up to the age of 14 traveling unaccompanied on D...

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30/04/2020

GROUPS - Quoting groups with surcharge (Q)

Description: This is to inform that group ticketing must honor the net fare plus queue (fare + Q) agreed during the negotiati...

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No content available

0 March 2020

30/03/2020

ROUTES - Operational changes in Osorno, Chile

Due to the health emergency, the local authority has closed Osorno (ZOS), Chile, airport; hence LATAM operation to/from this ...

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24/03/2020

Clean all non productive segments in their GDS queues

Due to massive flight cancellation caused by covid-19 spread around the world and government actions in several countries to ...

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12/03/2020

AGREEMENTS - IET agreement between LATAM and Royal Air Maroc

Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL...

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12/03/2020

ROUTE - Operational changes in Punta del Este (PDP)

Due to scheduled runway repair work at Punta del Este (PDP) airport, LATAM operation to/from PDP will be suspended between Ma...

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10/03/2020

CODESHARE - New codeshare service between LATAM and Malaysia Airlines

This is to inform that a new codeshare operation between LATAM and Malaysia Airlines for domestic service in Asia is already ...

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06/03/2020

FARES - Flexible changes for international tickets purchased until March 22, 2020

Applicable to: All sales channels Description: In an effort to offer more convenience to our customers who still have not pur...

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04/03/2020

ROUTE - Changes in the operation between Madrid (MAD) and Frankfurt (FRA)

Updated on March 4, 2020 Starting on July 1, 2020, the route Santiago (SCL) - Madrid (MAD) - Frankfurt (FRA) will be replaced...

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No content available

0 February 2020

27/02/2020

CODESHARE - New bilateral codeshare agreement between LATAM and Delta Air Lines

This is to inform that LATAM (LA) and Delta Air Lines (DL) have established a bilateral codeshare agreement for flights opera...

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27/02/2020

Restriction to the transportation of animals to Montego Bay (MBJ), Jamaica

Description: The Ministry of Agriculture of Jamaica restricts the entry of animals (AVIH/ESAN/PETC) on flights bound for Mont...

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26/02/2020

AGREEMENTS - Air Italy (IG) suspends operations

Applicable to: All sales channels Description: Due to Air Italy’s service suspension as from February 26, 2020, passengers wi...

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No content available

0 January 2020

30/01/2020

CONTINGENCY - High congestion at Colombian airports

LATAM COMMERCIAL EXCEPTIONS Due to: High congestion at Colombian airports Passengers Traveling: On LATAM flights affected and...

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29/01/2020

CONTINGENCY - Earthquake in Jamaica and Cuba

LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in Jamaica and Cuba Passengers traveling: From/to/through: Montego Bay (MBJ) a...

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27/01/2020

Wrong cancellations in domestic and regional route flights in Peru

Due to a modification made to the systems that support the publication process, certain flights were canceled by mistake from...

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16/01/2020

AIRPORT - Change of Terminal in New York Airport (JFK)

Description: LATAM will move its operations at John F. Kennedy International Airport (JFK) from Terminal 8 to Terminal 4, whe...

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No content available

0 December 2019

09/12/2019

CONTINGENCY - Adverse weather conditions in Bogotá, Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá, Colombia Passengers traveling: From/to/through: Bog...

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05/12/2019

RESERVATIONS - Creating reservations with the same name as the travel document

Description: To comply with the immigration documentation requirements when entering the United States and avoid fines for er...

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No content available

0 November 2019

28/11/2019

ROUTES - New service between Coca and Quito

We are pleased to inform a new route between Coca (OCC), Ecuador and Quito (UIO), Ecuador, that will operate starting on Apri...

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28/11/2019

ROUTES - New service between Santa Rosa and Quito

We are pleased to inform a new route between Santa Rosa (ETR), Ecuador and Quito (UIO), Ecuador, that will operate starting o...

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28/11/2019

Special services - Change in Temporary Embargo AVIH by Weather Conditions in JFK

Description: Due to the low temperatures in JFK (New York), the seasonal embargo on AVIH (live animals in cargo hold) normall...

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26/11/2019

CONTINGENCY - Extension of exceptions due to protests in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers: On LATAM flights affected and not affected by itin...

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26/11/2019

CONTINGENCIA - Exceptions due to protests in Bogota

LATAM COMMERCIAL EXCEPTIONS Due to: Protest in Bogota Passengers: On LATAM flights affected and not affected by itinerary cha...

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19/11/2019

CONTINGENCY - General strike in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers: On LATAM flights not affected by itinerary changes...

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07/11/2019

AGREEMENTS - IET agreement between LATAM and Royal Air Maroc

Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL...

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06/11/2019

CONTINGENCY - Lufthansa (LH) crew Strike

LATAM COMMERCIAL EXCEPTIONS Due to: Lufthansa (LH) cabin crew Strike Passengers: On LATAM flights not affected by itinerary c...

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05/11/2019

CONTINGENCY - Extension of exceptions due to protests in Bolivia

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...

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No content available

0 October 2019

31/10/2019

CONTINGENCY - Extension of exceptions due to protests in Bolivia

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...

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30/10/2019

ROUTES - New operation between Congonhas (CGH) - Fortaleza (FOR)

We are pleased to inform a new route between Congonhas (CGH), Brasil y Fortaleza (FOR), Brasil, that will operate starting on...

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29/10/2019

CONTINGENCY - Cusco airport is closed due to runway damage

LATAM COMMERCIAL EXCEPTIONS Due to: Cusco airport is closed due to runway damage. Passengers: On LATAM flights affected and n...

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No content available