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LATAM TRADE

News & Contingencies
0 November 2022

24/11/2022

GROUPS > Change to a new ticket

Description The change name in group reservations is modified to a maximum of 10%. Scope: Change to a new ticket in group res...

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21/11/2022

COMMERCIAL EXCEPTIONS - Collision in the takeoff of the flight LA2213 at the LIMA airport, Peru

One or more changes are allowed

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17/11/2022

PASSENGER PROTECTION - Suspension on domestics routes in Brazil

Description: Due to operational needs, the sale and operation of the following domestic routes in Brazil have been suspended ...

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12/11/2022

12/11/22 CONTINGENCY - Adverse weather conditions in São Paulo, (GRU e CGH) DOM

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in São Paulo, (GRU e CGH) DOM Customers traveling: From/to/thr...

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10/11/2022

BAGGAGE - Changes to checked baggage allowance on routes to/from Easter Island and Oceania

Description We inform you that as of today november 10, 2022, there will be a change in the checked baggage allowance in the ...

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09/11/2022

CONTINGENCY - Adverse weather conditions in Miami (MIA), Estados Unidos

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Miami (MIA), Estados Unidos Customers traveling: From/to/th...

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No content available

0 October 2022

30/10/2022

CONTINGENCY - Manifestations in Santa Cruz (VVI), Bolivia

LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations at Santa Cruz (VVI), Bolivia, that hinder access to the Airport Customers ...

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27/10/2022

GROUPS | Tour Conductor (TC) information update

Description General information, request and ticketing of Tour Conductor has been updated in the Groups chapter. Scope: Group...

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27/10/2022

CONTINGENCY - Communication and Flexibility flight LA1325/26OCT22 SCLASSU

We inform that affected passengers of flight LA1325 26OCT22 SCLASSU STD 1550 Alternate in IGU, have the following commercial ...

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20/10/2022

COMMERCIAL EXCEPTIONS - Rescission is activated in non-enabled markets

Description It has been defined to allow the rescission exception to all markets where it was not available. Scope: Rescissio...

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20/10/2022

BAGGAGE - Baggage charge at the boarding gate is updated

Description We inform you that as of today, October 20, 2022, the prices that apply on regional routes for baggage charge at ...

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13/10/2022

Face Mask use on LATAM flights

Description: The onboard mask policy was modified , becoming optional on all LATAM flights, except in Colombia, where it is s...

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13/10/2022

ANCILLARIES - Treatment of ancillaries for changes and refunds of air tickets

Description Changes are incorporated to the treatment of ancillaries in the post-sale processes (exchanges and refunds). The ...

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09/10/2022

CONTINGENCY - Operational reasons in Congonhas (CGH)

LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Congonhas (CGH) airport, Guarulhos (GRU) DOM Brazil Customers trav...

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07/10/2022

CONTINGENCY - Adverse weather conditions in San Andrés (ADZ), Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in San Andrés (ADZ), Colombia Customers traveling: From/to/thr...

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04/10/2022

BAGGAGE - Baggage charge at the boarding gate is reactivated in Punta Cana (PUJ)

Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...

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No content available

0 September 2022

30/09/2022

PASSENGER PROTECTION - Exemption of Ancillaries price differences for involuntary changes

Description To improve the customer experience in the event of involuntary changes, we inform you that it will not be necessa...

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29/09/2022

BAGGAGE - Baggage charge at the boarding gate is activated

Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...

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29/09/2022

CONTINGENCY - Hurricane Ian en Orlando (MCO)

LATAM COMMERCIAL EXCEPTIONS Due to:Hurricane Ian in Orlando (MCO) Customers traveling:From/to/through: Orlando (MCO) Original...

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28/09/2022

CONTINGENCY - Hurricane Ian en Miami (MIA)

LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Ian in Miami (MIA) Customers traveling: From/to/through: Miami (MIA) Original f...

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22/09/2022

AVIH - American Bully dog breed is classified as Brachycephalic

Description: The American Bully dog breed is added to the list of Brachycephalic dogs, thus being classified as a dangerous a...

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15/09/2022

PASSENGER PROTECTION: Suspension of LIM ⇄ MCO routes

Due to commercial needs, the operation between LIM ⇄ MCO is suspended until June 14, 2023. Added protection options with Amer...

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15/09/2022

ROUTES - Temporary suspension of the operation from/to Juliaca (JUL), Peru

Description We inform you that due to damage to the airport runway, flights to/from Juliaca (JUL), Peru from September 19, 20...

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15/09/2022

TICKET MODIFICATIONS - Reissues with change of business are eliminated

Description It has been defined to eliminate the modifications with a change of business. Scope: Reissues with change of busi...

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12/09/2022

BAGGAGE - Baggage charge at the boarding gate is activated

Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...

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08/09/2022

BAGGAGE - Transport of weapons to and from Italy

Description: Please be advised that for flights from/to Italy, it is mandatory to insert the SSR WEAP in the reservation in o...

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08/09/2022

BAGGAGE - Baggage charge at the boarding gate is activated in Argentina and Bolivia

Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...

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08/09/2022

PASSENGER PROTECTION - The resumption of operations to/from Jaén

Description: The resumption of operations to/from Jaén has been confirmed by the authorities to since July 28 th 22 with freq...

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08/09/2022

SALES - Refund due to duplicate tickets and inverted route

Description It has been defined that the exceptions of Reverse Routing and Duplicate Tickets will apply when it can be proved...

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01/09/2022

PASSENGER PROTECTION - Suspension on domestics routes in Brazil

Description Due to commercial needs, the sale and operation of the following domestic routes in Brazil has been suspended: Ro...

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01/09/2022

Passenger Protection - Protection for second affected ticket

Description In an effort to provide greater flexibility to customers with two LATAM tickets and one of them is reprogrammed d...

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No content available

0 August 2022

25/08/2022

Special Needs - in the aircraft hold (AVIH)

Description It will no longer be allowed the transportation of brachycephalic cross-breeds animals as pets in the hold (AVIH)...

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24/08/2022

PASSENGER PROTECTION - Fee waiver for involuntary passenger type changes

Description In an effort to improve the travel experience for those customers affected by involuntary changes, all changes in...

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19/08/2022

ROUTES - Suspension of routes LET- MDE, BAQ-CLO, CTG-PEI and CLO-MTR

Due to commercial needs, direct flights between Leticia to Medellin (LET-MDE), Barranquilla to Cali BAQ-CLO, Cartagena to Per...

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19/08/2022

ROUTES - Suspension of routes GRU-PDP y SCL-PDP

Due to commercial needs, the operation between GRU-PDP and SCL PDP is no longer available. These flights are now closed for s...

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11/08/2022

Documentation when Booking Flights to the United States

Description: We remind you that for passengers traveling to the United States, it is necessary for the travel agency to infor...

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11/08/2022

SPECIAL SERVICES - Acceptance of PETC in Premium Economy cabin

Description In order to standardize services provided in Economy and Premium Economy cabins, it has been decided to allow the...

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04/08/2022

SPECIAL PASSENGERS - INF issuance process with ADT already issued

Description: The process of issuing infants on already issued adult reservations is updated step-by-step. See more in conside...

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No content available

0 July 2022

22/07/2022

SALES - The number of characters' names to be displayed in a LATAM reservation is added.

Description In the Reservations & Ticketing chapter, in the name considerations, we have added the number of characters that ...

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18/07/2022

18/07/22 CONTINGENCY - Manifestations in Jauja (JAU), Peru

LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations at Jauja (JAU), Peru , that hinder access to the Airport Customers traveli...

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14/07/2022

REFUND - Reverse Route Exceptions

Description LATAM allows the refund of a ticket for passengers who purchased tickets with the route reversed, i.e. the passen...

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13/07/2022

TICKETING - Pricing Error in Tickets Issued in Premium Business Cabin

Description Error in ticket sales for travel in Premium Business cabin at a lower fare than the fare applicable to Iberia (IB...

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07/07/2022

CONTINGENCY - Adverse weather conditions in Pereira (PEI), Colombia

We inform you that due to adverse weather conditions, flights to and from Pereira (PEI), Colombia, from July 7 to July 8, are...

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07/07/2022

GROUPS - Tour Conductor issuance in groups/series in PE/EC/CO/USA and Europe

Description The issuance of the Tour Conductors associated with a group (one pax free for every 15 passengers), will be carri...

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07/07/2022

Refund requests in LATAM due to Right to Retract in Chile

Description: We inform you that customers with tickets issued at a travel agency in Chile may request the refund of their pur...

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01/07/2022

CONTINGENCY - Adverse weather conditions in San Andrés (ADZ), Colombia

We inform that due to adverse weather conditions, flights to/from San Andrés (ADZ), Colombia (domestic flights) on July 1 are...

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No content available

0 June 2022

30/06/2022

PASSENGER PROTECTION - Update to the protection process for Groups and Series (Schedule Change (WK/SC))

Description: We indicate the process to request Protection of Groups/Series: If the reservation does not contain CLAIM: (grou...

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29/06/2022

CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador

This is to inform that due to local demonstrations, all flights to/from Ecuador EC scheduled for today 03 jul 2022 are being ...

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28/06/2022

EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)

Description In an effort to provide greater flexibility to customers with expired tickets who have not rescheduled their trav...

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20/06/2022

PASSENGER PROTECTION - Change of Airport in Argentina is extended

20JUN22 Update: Passengers with canceled routes in Argentina will be able to change the departure/arrival by any operating ai...

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20/06/2022

CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador

This is to inform that due to local demonstrations, all flights to/from Ecuador EC scheduled for today 20 jun 2022 are being ...

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18/06/2022

CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador

This is to inform that due to local protests, all flights to/from Ecuador EC from today 14 jun 2022 to 19 jun 2022 are being ...

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17/06/2022

CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador

This is to inform that due to local demonstrations, all flights to/from Ecuador EC scheduled for today 17 jun 2022 until 18 j...

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16/06/2022

CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador

This is to inform that due to local protests, all flights to/from Ecuador EC from today 16 jun 2022 to 16 jun 2022 are being ...

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15/06/2022

PARANAIR - New route in codeshare agreement with Paranair (ZP)

Description A Codeshare agreement with Paranair (ZP) adds the route between Asunción and Santa Cruz de la Sierra ⇄ on the fol...

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15/06/2022

REFUNDS - Points to consider about Refunds

This is to inform our Travel Agents of the following additions to our refund policy that will come into effect immediately. 1...

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15/06/2022

CONTINGENCY - Operational Changes in city/airport Juliaca (JUL), Perú.

This is to inform that due to operational requirements of the Juliaca (JUL), Perú airport, flight from/to Juliaca (JUL), Perú...

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13/06/2022

CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador

This is to inform that due to local demonstrations, all flights to/from Ecuador EC scheduled for today 13 jun 2022 are being ...

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09/06/2022

BAGGAGE - Baggage charge at gate is restarted

Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...

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09/06/2022

AGREEMENTS - IET Agreement between LATAM and Boliviana de Aviación (OB)

Description: The bilateral interline agreement (IET) for issue between LATAM Airlines Group and Boliviana de Aviación (OB) wa...

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09/06/2022

SPECIAL SERVICES - Update temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies

Effective June 10, 2022, the temporary restriction on entry of dogs into the United States from high-risk countries for canin...

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09/06/2022

PASSENGER PROTECTION - Operation to/from Easter Island (IPC) is reestablished

Description: The reestablishment of operations to/from Rapa Nui has been confirmed by the local authorities as of August 04 t...

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03/06/2022

CONTINGENCY - Operational Changes in city/airport Jaen (JAE), Perú

This is to inform that due to operational requirements of the Jaen (JAE), Perú airport, flight from/to Jaen (JAE), Perú betwe...

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0 May 2022

28/05/2022

CONTINGENCY - Operational disruption due to Floods in REC

This is to inform that due to Floods, all flights to/from REC scheduled for today 28 may 2022 until 28 may 2022 ,re being aff...

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28/05/2022

CONTINGENCY - Operational Changes in city/airport Juliaca (JUL), Perú.

This is to inform that due to operational requirements of the Juliaca (JUL), Perú airport, flight from/to Juliaca (JUL), Perú...

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05/05/2022

Train & Bus Service - Content has been updated about Germany Train Service

Description: Please be informed that content related to Train Service in Germany has been updated on LATAM Trade from provide...

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No content available

0 April 2022

27/04/2022

CONTINGENCY - Protests in Punta Arenas (PUQ), Antofagasta (ANF), Chile. Trucker strike

This is to inform that due to local demonstrations, all flights to/from Punta Arenas (PUQ), Antofagasta (ANF), Chile schedule...

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06/04/2022

PASSENGER PROTECTION - Route cancellation GRU(⇄) BOS

Canceled flights From April 1, 2022 to October 31, 2022, flights are canceled: LA8164 and LA8165 - GRU-BOS (⇄) Proposed prote...

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No content available

0 March 2022

18/03/2022

SPECIAL PASSENGERS - Animals in Hold (AVIH), new acceptance criteria

Description: New acceptance criteria for the kennel bottle dispensers for AVIH. Scope: Animals in Hold (AVIH) service Impleme...

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16/03/2022

PASSENGER PROTECTION - Suspension domestics routes in Brazil

Canceled routes: Due to commercial needs, the sale and operation of the following domestic routes in Brazil have been suspend...

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14/03/2022

CONTINGENCY - Protests in Frankfurt (FRA), Alemania. Personal Strike Security Apt FRA

This is to inform that due to local demonstrations, all flights to/from Frankfurt (FRA), Alemania scheduled for today 15 mar ...

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10/03/2022

SERVICE - The Advance Health Documentation Review Service has been created. (Ready to Fly)

Descripción Due to the constant changes in the presentation of health documentation on international flights, the Ready to fl...

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04/03/2022

INDIVIDUAL RESERVATION - Types of Passengers

Description: Please keep in mind that there are mandatory data in the creation of a reservation, and it is of utmost importan...

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No content available

0 February 2022

24/02/2022

Train & Bus Service-The train provider has been updated

Description: The content related to the Train Service in Germany has been updated in the Latam Trade . The AccesRail (9B) pro...

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17/02/2022

Route Suspension for the Second Quarter 2022

Due to operational requirements, the following routes have been suspended until June 2022: CLO ⇄ LIM, CUZ ⇄ SCL, IGU ⇄ LIM, L...

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17/02/2022

GROUPS - USE CLAIM

Publication date: February 17, 2022. Description Update for the group reservation claim procedure Considerations: We remind y...

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14/02/2022

PASSENGER PROTECTION - Involuntary Changes to Revenue Tickets with OAL Itineraries

Description: New definitions for managing Involuntary Changes to revenue tickets Scope: LATAM revenue tickets containing itin...

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08/02/2022

PASSENGER PROTECTION - Extension of flight cancellations to Sydney (SYD) and Auckland (AKL)

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03/02/2022

PASSENGER PROTECTION - Reservation management

Description: We remind all travel agents that in case of flight changes or cancellations, in which a passenger's travel sched...

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03/02/2022

CHECK IN - SSR DOCS - Document Secure Flight Considerations for flights to the U.S.

Description: Due to the high volume of inconsistencies in the information entered in the SR DOCS field of the PNR, we reinfor...

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No content available

0 January 2022

11/01/2022

EXCEPTIONS - Due to operational needs on the international routes GRU-BCN/JFK/LIS/MEX

Due to commercial requirements, LATAM will provide commercial exceptions to customers traveling on flights operated by LATAM,...

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No content available

0 December 2021

30/12/2021

PASSENGER PROTECTION - Change to a Nearby Airport in Uruguay

UPDATE: As part of an adjustment in the LATAM routes offer, we inform you that a protection process will be initiated for pas...

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23/12/2021

SALES - Ticket Validity

Description: In case of ticket issuance/reissue, we must consider the application of different scenarios regarding the validi...

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20/12/2021

CONTINGENCY - The availability of the routings GRUMADGRU and GRUJFKGRU has been re-established.

We inform you that the flights that were incorrectly deleted on 7th December are again available on your GDS. GRUMADGRU del 0...

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16/12/2021

COMMERCIAL EXCEPTIONS - Non-consecutive coupon use for ticketed groups

Description: Exclusively on occasion of the Cali 2021 Junior Pan American Games, we are authorizing non-consecutive coupon us...

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14/12/2021

14/12/21 CONTINGENCY - Cúcuta (CUC), Colombia. Contingency in CUC

This is to inform that due airport needs, all flights to/from Cúcuta (CUC), Colombia scheduled for today 14 dic 2021 are bein...

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10/12/2021

CONTENGENCY - ERROR CANCELLATION FOR ROUTES GRUMADGRU and GRUJFKGRU

Please be advised that due to an error in publication on Tuesday, December 7, direct flights for these routes were canceled: ...

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07/12/2021

CHECK IN - Passengers in Chile’s MINSAL COVID-19 database

Description This is to inform that domestic check-in is linked to the Ministry of Health’s (MINSAL) database and therefore bl...

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06/12/2021

06/12/21 CONTINGENCY - Travel restriction due to unforeseen requirements

Due to the change in the entry policy established for passengers traveling to the United Kingdom, it has been defined to prov...

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03/12/2021

EXCEPTIONS - Improvements to the flexibilities applied to unused tickets

Description In an effort to simplify the identification and management of unused tickets approaching expiration of customers ...

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02/12/2021

SPECIAL PASSENGERS - Medical certificate, time limit for issuing a Medical Certificate

Description: The validity of medical certificates has been standardized to a maximum of 10 days prior to flight departure in ...

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02/12/2021

PASSENGER PROTECTION - Flexibility for changing to a nearby airport

Description: Flexibility to switch to a nearby airport involving the Havana (HAV) and Tel Aviv (TLV) routes, is extended unti...

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