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LATAM TRADE

News & Contingencies
0 July 2019

18/07/2019

AGREEMENTS - End of interline agreement with Jet Airways (9W)

Description: End of interline agreement between LATAM Airlines and Jet Airways (9W) Scope: Ticketing and ticket changes. Impl...

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18/07/2019

SPECIAL PASSENGERS - Acceptance of guide dogs (SVAN) during their training phase

LATAM Airlines Brazil allows the carriage of service dogs (SVAN) during their training phase.

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11/07/2019

ROUTE - Flights between Brazil and USA will migrate to LA carrier

This is to inform that starting October 27, 2019 flights between Brazil (BR) and the United States (US) currently published w...

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11/07/2019

Rule for crew fares (CREW) sold in the United States is extended

We inform that immediate effect, the special refund condition to the “CREW product” is extended.This applies for issues as of...

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05/07/2019

CODESHARE - New unilateral codeshare agreement between LATAM Airlines and Paranair (ZP)

This is to inform about the new unilateral codeshare operation between LATAM and Paranain (ZP) on the routes Asuncion (ASU) -...

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03/07/2019

ROUTE - Changes to the operation at Santos Dumont Airport (SDU), Rio de Janeiro

This is to inform that the runway repair work at Santos Dumont Airport (SDU) in Rio de Janeiro has been suspended until furth...

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No content available

0 June 2019

30/06/2019

No visa needed to travel to Brazil

Effective June 17, 2019 U.S. and Canadian travelers no longer need a visa to enter Brazil. U.S. and Canadian citizens can spe...

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27/06/2019

Seat sales within 48 hours from flight departure

A number of issues have been identified in relation to seats sold within 48 hours from flight departure (operational sale) th...

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27/06/2019

REMINDER - Reissue of tickets with fares associated to a "Tour Code"

We remind you that when reissuing Negotiated/Private fares associated to a Tour Code, the following should be considered: For...

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24/06/2019

EXCEPTIONS - New visa requirements for Venezuelans traveling to Chile

Effective IMMEDIATELY, the Government of Chile has issued a visa requirement for all Venezuelan citizens traveling to Chile a...

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21/06/2019

BAGGAGE - New baggage allowance for routes between South America - USA, and South America - Israel

Description: The baggage allowance in Economy cabin will be determined by the brand purchased. Scope: Routes between (one way...

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20/06/2019

AGREEMENTS - New IET agreement between LATAM and PARANAIR

Description: New unilateral IET agreement between LATAM Airlines Group and Paranair (ZP) Paranair is a Paraguayan airline wit...

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20/06/2019

REFUNDS - Refunding procedure for tickets issued in South Korea

Description: South Korean law requires air tickets to explicitly offer the possibility of refund depending on how early in ad...

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20/06/2019

REFUND - Update to the refund for exact duplicate policy

This is to inform that with immediate effectiveness the countries that charge an administrative fee for refunds due to exact ...

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18/06/2019

BAGGAGE - Suspension of Sports Equipment Waiver in domestic route Argentina

Please be informed that the Sports Equipment Waiver for tickets on 100% domestic route Argentina has been suspended, the waiv...

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14/06/2019

CONTINGENCY - General Strike in Brazil

LATAM COMMERCIAL EXCEPTIONS Due to: General Strike in Brazil on june 14. Passengers: It applies to passengers that reactively...

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14/06/2019

ROUTE - Changes to the operation at Santos Dumont Airport (SDU), Rio de Janeiro

The runway repair work at Santos Dumont Airport (SDU) in Rio de Janeiro has been suspended until further notice. The updated ...

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13/06/2019

ROUTES - New service between Lima and Porto Alegre

We are pleased to announce new service between Lima, Peru (LIM) and Porto Alegre, Brazil (POA) according to the following: Ro...

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13/06/2019

PILOT - Suspension of Brand Light pilot program that allowed changes with penalty on certain CO DOM routes

Applicable to: All sales channels Description: The pilot program announced last May that allowed changes with penalty for tic...

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11/06/2019

AIRPORT - Temporary closure of Asunción Airport in Paraguay

This is to inform that Asuncion International Airport (ASU) in Paraguay will be closed on 15 June 2019 during certain hours f...

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06/06/2019

ANCILLARIES - Considerations when booking seats on codeshare flights

FYI - This is to inform about the seat reservation policy on codeshare flights marketed by LATAM and operated by other carrie...

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04/06/2019

ROUTE - Changes in the operation between Guayaquil (GYE) and Madrid (MAD)

As part of a continuous evaluation of the LATAM networks, the direct flight between Guayaquil (GYE) and Madrid (MAD) will no ...

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04/06/2019

ROUTE - Changes to the operation between Santiago (SCL) and Rosario (ROS)

This is to inform that the date of termination of the operation has been brought forward to 15 August 2019. This updates the ...

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04/06/2019

ROUTE - Changes to the operation between Bogota (BOG) and Miami (MIA)

FYI - This is to inform that, due to operational constraints, the operation between Bogota (BOG) and Miami (ROS) will be susp...

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No content available

0 May 2019

31/05/2019

CONTINGENCY - Adverse weather conditions in Concepción (CCP), Chile

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Concepción (CCP), Chile Passengers: On LATAM flights not af...

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30/05/2019

TICKET CHANGES - Procedure to calculate penalties for fares in Brazil added to LATAM Trade

FYI - This is to inform that the “Ticket Modifications” section of LATAM Trade now includes the manner in which the system ca...

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30/05/2019

AIRPORT - Runway maintenance at the Lima Airport (LIM), Peru

We inform that maintenance is scheduled at Lima Airport, Peru, as follows: Dates when the airport will be closed From June 1 ...

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30/05/2019

ROUTE - Changes to the operation between Belem (BEL) and Rio de Janeiro (GIG)

This is to inform that, due to commercial constraints, the operation between Belem (BEL) and Rio de Janeiro (GIG) has been su...

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30/05/2019

AIRPORT - Temporary closure of Guayaquil airport in Ecuador

Please be informed that the José Joaquín de Olmedo International Airport (GYE), Ecuador will be closed from Saturday to Monda...

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30/05/2019

ROUTES - New service between Sao Paulo (GRU) and Navegantes (NVT)

We are pleased to announce our new service between Sao Paulo (GRU) and Navegantes (NVT), Brazil, scheduled to begin on 06 Jun...

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27/05/2019

CONTINGENCY - Earthquake in Peru

LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in North of Peru Passengers: On LATAM flights not affected by itinerary change...

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26/05/2019

CONTINGENCY - Earthquake in Peru

LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in North of Peru Passengers: On LATAM flights not affected by itinerary change...

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25/05/2019

CONTINGENCY - Suspension of operation and sales at the airport of Jaguaruna (JJG)

LATAM COMMERCIAL EXCEPTIONS Due to: Suspension of service of the Fire Prevention, Rescue and Fighting Service (SESCINC) Passe...

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24/05/2019

ROUTE - Changes in the operation between Santiago (SCL) and Neuquén (NQN)

As part of a continuous evaluation of the LATAM networks, the direct flight between Santiago (SCL), Chile and Neuquén (NQN), ...

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24/05/2019

WAMOS AIR - Animal in hold transportation is suspended on flights operated by Wamos Air

FYI - This is to inform that, effective immediately, Animal in hold transportation (AVIH) has been suspended on flights opera...

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24/05/2019

Reminder Entering contact information in the reservation

This is to remind you of the need to include the passenger's contact data in the reservation. Having the passenger's contact ...

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18/05/2019

CONTINGENCY - Transport Strikes in Argentina

LATAM COMMERCIAL EXCEPTIONS Due to: Transport strikes in Argentina on May 29, 2019 Passengers: It applies to passengers that ...

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16/05/2019

CODESHARE - New codeshare service between LATAM and China Eastern Airlines

This is to inform that a new codeshare operation between LATAM and China Eastern Airlines for service between Oceania and Asi...

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16/05/2019

FARES - Changes in Plus Brand for domestic market in Argentina

Description: Plus Brand for domestic routes in Argentina allows changes before and after flight departure. Scope: Tickets iss...

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09/05/2019

Update - Yellow fever vaccine for passengers traveling between Brazil and Paraguay

Due to updates in the decree of the Public Health Ministry of Paraguay, passengers traveling between Brazil and Paraguay must...

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03/05/2019

ROUTES - Wamos Air operation between SCL and BOG route is extended

Please be informed that Wamos Air operation between SCL and BOG is extended until May 31, 2019. This is already updated in al...

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03/05/2019

BAGGAGE - Excess carry-on baggage fee now charged at the boarding gate on international flights

Description: Excess carry-on baggage fee now applied at the boarding gate on international flights. An excess carry-on fee wi...

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03/05/2019

FARES - Changes with associated penalty now permitted on certain Colombia domestic routes

Description: In an effort to provide our customers with increased travel options, a pilot program will be implemented whereby...

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No content available

0 April 2019

30/04/2019

ROUTES - New operation between Brasilia (BSB), Brazil and Lima (LIM), Peru

We are pleased to inform a new route between Brasilia (BSB), Brazil and Lima (LIM), Peru, that will operate according to the ...

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30/04/2019

ROUTES - São Paulo (GRU) - Lisboa (LIS) route will migrate to carrier LA

This is to inform that flights operating as of May 1st, 2019 between São Paulo - (GRU), Brazil and Lisboa (LIS), Portugal, cu...

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30/04/2019

CONTINGENCY - Possible Strike in Argentina

LATAM COMMERCIAL EXCEPTIONS Due to: Possible strike in Argentina called by Confederación Argentina de Trabajadores del Transp...

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29/04/2019

ROUTES - New operation between Brasilia (BSB), Brazil and Santiago (SCL), Chile

We are pleased to inform a new route between Brasilia (BSB), Brazil and Santiago (SCL), Chile, that will operate according to...

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26/04/2019

ROUTE - Postponement of the operation between Lima (LIM) and Montego Bay (MBJ)

This is to inform that, due to commercial decisions, the operation between Lima (LIM), Peru, and Montego Bay (MBJ), Jamaica, ...

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26/04/2019

ROUTES - Changes to the operation between Santiago (SCL) and Rosario (ROS)

This is to inform that, due to operational constraints, the operation between Santiago, Chile (SCL) and Rosario, Argentina (R...

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25/04/2019

SPECIAL PASSENGERS - Considerations for passengers requiring travel companion

New considerations are added for the boarding of passengers requiring travel companion on LATAM flights. Description: New con...

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25/04/2019

CONTINGENCY - National Strike in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: National Strike in Colombia Passengers: On LATAM flights not affected by itinerary change...

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24/04/2019

ROUTES - Changes in the operation between São Paulo (GRU) and Rome (FCO)

Due to commercial definitions, the route between São Paulo (GRU), Brazil and Rome (FCO), Italy, will cease operations as of O...

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24/04/2019

Change of baggage policy for infants on LATAM flights

This is to inform that infant tickets issued on or after May 06, 2019, for travel as from 01 September will no longer have a ...

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23/04/2019

CONTINGENCY - Possible general strike in Argentina

LATAM COMMERCIAL EXCEPTIONS Due to: Possible general strike in Argentina Passengers: On LATAM flights not affected by itinera...

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17/04/2019

CONTINGENCY - Fuel Transporters Strike in Lisboa

LATAM COMMERCIAL EXCEPTIONS Due to: Strike by Fuel Transporters in Lisboa Passengers: On LATAM flights affected and not affec...

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16/04/2019

CONTINGENCY - Operations and Sales Suspension in Bauru (JTC) and Jaguaruna (JJG) airports, Brazil

LATAM COMMERCIAL EXCEPTIONS Due to: Suspension of service of the Fire Prevention, Rescue and Fighting Service (SESCINC) Passe...

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11/04/2019

Time limit for Travel Agency seat reservations had changed

This is to inform that time limit (TL) has been modified to 6 hours for EMD’s issuance of seats associated to an issued ticke...

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05/04/2019

ROUTE - Route closure between Guarulhos (GRU) and Rosario (ROS)

Due to commercial constraints, effective 01 July 2019 the operation between Sao Paulo and Rosario has been suspended. Flights...

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04/04/2019

REFUND - Channels to request refunds

We inform that the channel for requesting refund of tickets and Ancillaries issued on LATAM stock varies depending on the mar...

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03/04/2019

Assistance Device - Orthopedic Positioning Device (OPD)

Standards are incorporated for the acceptance of Orthopedic Positioning Devices (OPD) for passengers that need postural contr...

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03/04/2019

Route closure between Buenos Aires (EZE) and Brasilia (BSB)

Due to commercial constraints, effective May 01, 2019 the operation between Buenos Aires (Argentina) and Brasilia (Brazil) ha...

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01/04/2019

BAGGAGE - The change in the infant baggage policy is postponed until further notice

We inform our travel agents that the implementation of the change in the infant baggage policy, communicated on March 27, is ...

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No content available

0 March 2019

28/03/2019

REFUND - Refund due to DNB

Applicability: All countries except Brazil. This is to inform that, effective immediately, whenever a customer requests a ref...

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27/03/2019

BAGGAGE - Changes to the baggage policy for infants

This is to inform our Travel Agents that the baggage allowance for tickets of infant passengers (INF) has been discontinued o...

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21/03/2019

MINORS - Change when accepting departure of minors

We extend the exception until April 30 According the new law 13.812 published on March, 16, 2019, article 83 of Child and Tee...

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21/03/2019

BAGGAGE - Changes to checked baggage allowance on routes between South America and Mexico-Caribbean

This is to inform that effective March 25, 2019 the checked baggage allowance for Economy cabin will change on the following ...

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21/03/2019

SPECIAL SERVICES - Change of price and currency for PETC and AVIH

This is to inform that effective April 1st, 2019, the price for AVIH and PETC services will be published in local currency fo...

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21/03/2019

REFUNDS - New LATAM refund policy

In an effort to simplify LATAM’s ticket refund rules, we inform that all commercial tickets with public fares will show penal...

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20/03/2019

ROUTES - Wamos Air operation between SCL and BOG route is extended

Please be informed that Wamos Air operation between SCL and BOG is extended until April 30, 2019. This is already updated in ...

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14/03/2019

ROUTE - Route closure between Guarulhos (GRU) and Munich (MUC)

Due to commercial constraints, the operation between Sao Paulo and Munich due to begin next 25 June 2019 has been suspended. ...

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14/03/2019

Runway maintenance at Pereira airport (PEI), Colombia

This is to inform our travel agents that due to scheduled runway maintenance work at Pereira airport (PEI), Colombia, the fol...

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13/03/2019

CODESHARE - New bilateral codeshare agreement between LATAM Airlines and Air Tahiti Nui(TN)

Please be informed that since August 30, 2018, a new codeshare operation between LATAM and Air Tahiti Nui on the routes betwe...

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13/03/2019

ANCILLARIES - Differentiated baggage prices are enabled for the rest of domestic markets

The dynamic of incorporating differentiated baggage prices in a flight according to fare and season (high/low) is extended to...

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13/03/2019

SPECIAL SERVICES - ESAN acceptance on CODESHARE flights and OLA routes to/from USA/Mexico

FYI – This is to inform that some adjustments have been introduced to our emotional support animal (ESAN) acceptance policy o...

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07/03/2019

Ancillaries - Change of confirmed flight to an earlier/later flight now available on LATAM international routes

FYI - This is to inform that effective 18 March 2019 the product “Change of confirmed flight to an earlier/later flight” will...

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07/03/2019

BAGAGGE - Excess carry-on baggage charge at the boarding gate for domestic flights in CO and EC

FYI - Since March 06, 2019, on domestic flights within Colombia and Ecuador, all pieces not meeting LATAM’s carry-on standard...

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07/03/2019

ROUTES - Changes in the operation between Bogota (BOG) and Cancun (CUN)

Please be informed that from July 01, 2019, direct flights between Bogota (BOG), Colombia, and Cancun (CUN), Mexico, will be ...

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No content available

0 February 2019

28/02/2019

PASSENGER PROTECTION - Changes to the operation between Salta (SLA) and Lima (LIM)

This is to inform our travel agents that, in an effort to optimize LATAM Airlines operations, the route between Salta (SLA) A...

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28/02/2019

ROUTES - Wamos Air operation between SCL and BOG route is extended

Please be informed that Wamos Air operation between Santiago (SCL) and Bogotá (BOG) is extended until March 31, 2019. This is...

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28/02/2019

ANCILLARIES - New price for Advancement/Postponement Flight Confirmed in Brazil domestic flight at ATO

This is to inform that effective March 04, 2019 the price for changing flights at Airport Ticket Offices will be modified. On...

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26/02/2019

ROUTES - New direct route between Cuzco (CUZ) and La Paz (LPB)

We are pleased to inform you the new direct route between Cuzco (CUZ), Peru and La Paz (LPB), Bolivia that will operate start...

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22/02/2019

CONTINGENCY - Earthquake in Ecuador

LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in southern Ecuador Passengers: On LATAM flights not affected by itinerary cha...

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21/02/2019

SERVICE FEE - Changes to tickets service fee

This is to inform that effective March 1st, 2019, service fee markets will be reorganized, keeping latam.com as the only chan...

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21/02/2019

PASSENGER PROTECTION - Entry of OSI element due to passenger protection

This is to inform that effective 01 March, 2019, when processing involuntary changes or when the passenger confirms that agre...

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20/02/2019

CONTINGENCY - Adverse Weather Conditions (Snow) in New York

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions (snow) in New York (JFK) Passengers: On LATAM flights not affe...

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20/02/2019

CONTINGENCY - State of Emergency in Puerto Maldonado, Peru (PEM)

LATAM COMMERCIAL EXCEPTIONS Due to: State of Emergency in Puerto Maldonado, Peru (PEM) Passengers: On LATAM flights not affec...

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12/02/2019

CONTINGENCY - Main streets blockade by agrarian strike in Cuzco (CUZ)

LATAM COMMERCIAL EXCEPTIONS Due to: Main streets blockade by agrarian strike in Cuzco (CUZ) Passengers: On LATAM flights not ...

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12/02/2019

CONTINGENCY - Streets closed in Medellin due to Tour Colombia 2019

LATAM COMMERCIAL EXCEPTIONS Due to: Closure of streets in Medellín due to Tour Colombia 2019 Passengers: On LATAM flights not...

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11/02/2019

SPECIAL SERVICES - Requirements for boarding of pets on international flights departing from Chile

We inform you that since February 13th, 2019, regarding the Law on Responsible Pet Ownership that enters into force in Chile,...

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11/02/2019

CONTINGENCY - Adverse weather conditions in Arica (ARI), Calama (CJC) and Iquique (IQQ), Chile

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arica (ARI), Calama (CJC) e Iquique (IQQ) affecting access ...

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08/02/2019

CONTINGENCY - Adverse weather conditions in Calama (CJC), Chile

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Calama (CJC) affecting access to the airports Passengers: O...

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08/02/2019

ROUTES - Changes in the operation of some domestic routes Brazil

We inform you that from May 1, 2019 direct flights between Curitiba (CWB) - Fortaleza (FOR), and between Belo Horizonte (CNF)...

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07/02/2019

ANCILLARIES - The sale of regular seats on international routes will be activated

We inform that from February 13, 2019 the sale of regular seats in Economy, for all international flights operating from Febr...

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07/02/2019

New Airport CHECK-IN Time

FYI – This is to inform that the recommended airport check-in time has been changed and is now aligned in all countries. The ...

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07/02/2019

BAGGAGE - New baggage allowance for economy cabin on flights to/from Mexico

FYI – This is to inform of the new baggage allowance applicable to commercial tickets issued on or after 11 February 2019 for...

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07/02/2019

BAGGAGE - Sale of bags now available on flights to/from Bolivia at latam.com

FYI – This is to inform that effective 11 February 2019 checked baggage will be available for advance purchase on flights to/...

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04/02/2019

CONTINGENCY - Adverse weather conditions in Calama (CJC), Chile

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Calama (CJC) affecting access to the airports Passengers: O...

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01/02/2019

CONTINGENCY - Adverse weather conditions in Antofagasta (ANF) and Calama (CJC), Chile

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Antofagasta (ANF) and Calama (CJC) affecting access to the ...

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No content available

0 January 2019

31/01/2019

Checked bag prices by route and fare

In an effort to align the checked bag offer to the new business model, a testing period began last 26 December for the Chilea...

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31/01/2019

Refund due to airport tax reduction in Chile

FYI – This is to inform that effective 01 February 2019, the LATAM Trade Chile Home will feature a downloadable tax refund fo...

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31/01/2019

MINORS - Change in boarding process for minors traveling with adults in different cabins

We inform you that as of February 13, 2019, LATAM will no longer identify, with a yellow sticker, minors between 8 and 11 yea...

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31/01/2019

CONTINGENCY - Adverse weather conditions in Arequipa (AQP), Perú

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions (fog) in Arequipa (AQP), Perú. Passengers: On LATAM flights af...

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24/01/2019

Disregionalisation of Aeroparque Jorge Newbery airport in Argentina

We hereby inform you that as per the regulation established by the Trans-Andean Authority in May 2018, the first stage of the...

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24/01/2019

Time limit for Travel Agency seat reservations

FYI - This is to inform that effective 28 January 2019 seats reserved through GDSs that have an associated cost will have a t...

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24/01/2019

CODESHARE - Change in Interjet (4O) fare class structure

This is to inform that due to an alignment in the fare structure of Interjet (4O), effective 29 January 2019 the reservation ...

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22/01/2019

ROTAS - Changes in the operation between Belo Horizonte (CNF) and Recife (REC)

We inform you that from May 1, 2019, the operation between Belo Horizonte (CNF) and Recife (REC), Brazil, will no longer be m...

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20/01/2019

CONTINGENCY - Earthquake Occurred in the North Center Zone in Chile

LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake occurred in the Coquimbo region Passengers: On LATAM flights not affected by i...

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17/01/2019

CONTINGENCY - Inoperative radar in Montevideo and Punta del Este

LATAM COMMERCIAL EXCEPTIONS Due to: Inoperative radar in Montevideo and Punta del Este Passengers: On LATAM flights affected ...

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11/01/2019

ROUTES - Wamos Air operation between Santiago and Bogota

Please be informed that from January 15 until February 10, 2019, Wamos Air will be operating the route between Santiago (SCL)...

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10/01/2019

ROUTES - Suspension route between Brasília (BSB) and Ilhéus (IOS)

In order to continue optimizing the operation of LATAM Airlines Brazil, we inform you that from March 29, 2019, the operation...

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10/01/2019

ANCILLARIES - Change in Same Day Flight Change price on domestic routes, except for Brazil and Peru

We inform you that as of January 15, 2019, the changes for Advance/Postponement for confirmed flight will have a different pr...

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10/01/2019

ROUTES - Seasonal service during the high travel season

This is to inform our travel agents that the following seasonal routes are already available for sale:

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10/01/2019

ROUTES - New direct route between (LIM) and Ilo (ILQ), Peru

We are pleased to inform our travel agents the new direct route between Lima (LIM) and Ilo (ILQ), Peru, that will operate sta...

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09/01/2019

LATAM provides sneak peak of its US$400 million cabin transformation

Click Here to Take the Virtual Tour Santiago, Chile, 20 December 2018 – LATAM Airlines Group unveiled the look and feel of it...

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03/01/2019

Baggage - New baggage franchise for routes between South America and the United Kingdom

We inform that the tickets with commercial rates issued as of January 8, 2019, on the routes between South America and the Un...

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03/01/2019

SPECIAL SERVICES - The muzzle usage requirement for SVAN / ESAN is eliminated

According to the current Chilean Regulation and with immediate effectiveness, the mandatory use of muzzle for assistance dogs...

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No content available

0 December 2018

28/12/2018

ROUTES - New direct route between Sao Paulo (GRU) and Palmas (PMW), Brazil

We are pleased to announce our travel agents that the new direct route between Sao Paulo (GRU) and Palmas (PMW), Brazil, sche...

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28/12/2018

TICKETING - IGV Tax Charge on Routes to/from Iquitos (IQT), Peru

This is to inform our travel agents that effective 01 January 2019 the IGV tax will be charged on routes to/from Iquitos (IQT...

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20/12/2018

CODESHARE - New routes added to codeshare agreement between LATAM and Vueling (VY)

We inform you that new routes have been added to the codeshare agreement between LATAM and Vueling (VY), which begins to offe...

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20/12/2018

Closure of Belo Horizonte runway International Airport in Brazil

LATAM COMMERCIAL EXCEPTIONS Due to: Temporary closure of Belo Horizonte runway International Airport in Brazil Passengers: On...

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13/12/2018

BAGGAGE - Excess carry-on baggage charge at the boarding gate

FYI - on domestic flights in Peru and Chile (except to/from IPC), all pieces not meeting LATAM’s carry-on standards (number o...

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11/12/2018

CONTINGENCY - Possible strike of the Association of Airline Pilots (APLA) in Argentina

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07/12/2018

SALES - Notes on the New Service to/from Tel Aviv (TLV), Israel

We would like to inform our travel agents that due to the start of the new operation to/from Tel Aviv (TLV) this December 12,...

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06/12/2018

ROUTES - Closure of the Brasilia (BSB) - Punta Cana (PUJ) route

In an effort to continue optimizing LATAM Airlines Brazil’s operation, effective 01 June 2019 service will be suspended betwe...

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06/12/2018

ROUTES - New direct route between (LIM), Peru e Montego Bay (MBJ), Jamaica

We are pleased to inform our travel agents the new direct route between Lima (LIM), Peru and Montego Bay (MBJ), Jamaica, that...

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06/12/2018

FARES - Fares on International Routes Allow Changes in all Brands

FYI - In an effort to keep in line with current industry trends, we inform that all tickets issued on or after 14 November 20...

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06/12/2018

IET - New Interlinear IET Agreement Between LATAM Airlines Group and Eurowings (EW)

We inform our travel agents that the new interlinear IET agreement between LATAM Airlines Group and Eurowings (EW), is alread...

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No content available

0 November 2018

29/11/2018

TICKETING - Alignment of booking class combination for itineraries on Regional - North America / Caribbean

We would like to inform that starting on December 05, 2018, when the LATAM itinerary includes Regional (REG) connections, com...

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28/11/2018

CONTINGENCY - General Strike in Bogota, Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: General strike at Colombia by student mobilization Passengers: On LATAM flights affected ...

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13/11/2018

CONTINGENCY - Fire in California (USA)

LATAM COMMERCIAL EXCEPTIONS Due to: Fire in California (USA) Passengers: On LATAM flights affected and not affected by itiner...

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01/11/2018

MINORS - Entering SSR TEEN element in minor reservations

In an effort to improve the travel experience of minors (between ages 12 and 17) traveling by themselves, during flight cance...

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No content available

0 October 2018

30/10/2018

ROUTES - New direct route between Santiago (SCL), Chile and Quito (UIO), Ecuador

We are pleased to inform our travel agents the new direct route between Santiago (SCL), Chile and Quito (UIO), Ecuador, that ...

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19/10/2018

Ancillaries - Advantage purchase time for "Checked Baggage sale" within Brazil

Please be informed that in domestic routes within Brazil, time range that defines the price of bags purchase is maintained in...

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11/10/2018

REMINDER - Commercial exceptions due to the G-20 summit in Argentina

Due to the G-20 Summit that it is placed in Argentina, where Aeroparque Jorge Newbery Airport will be closed; we remind you t...

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09/10/2018

NEW BUSINESS MODEL - Branded Fares now Available for Sale on International Routes

Effective 20 October 2018, the “Branded Fares” business model already applied on LATAM’s domestic routes will be extended to ...

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05/10/2018

Medical Certification - The list of medical conditions is updated

"Sleep apnea" is eliminated from the list of diseases subject to medical clearance or MEDIF. Consequently, passengers who ind...

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05/10/2018

UPDATE - Service Fee increase for the Chilean market

We wish to inform you that as of 01 October 2018, service charges for the Chilean market at the Contact Center and Sales Offi...

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04/10/2018

AGREEMENTS - New Interline Electronic Agreement between LATAM Airlines Group and XIamenAir (MF)

We inform that the new electronic interline agreement between LATAM Group (all form) and XiamenAir (MF) is already available ...

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03/10/2018

LATAM flies highest in South America for in-flight experience

Santiago, Chile, September 25, 2018 00:01 LATAM Airlines Group was named as a ‘Five Star Global Airline’ for its in-flight ex...

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02/10/2018

ROUTES - Incorporation of Boeing 777 on the Santiago-São Paulo route

FYI - This is to inform that effective October 3, 2018, some weekly frequencies between Santiago (SCL) and Sao Paulo (GRU) wi...

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0 September 2018

27/09/2018

SALES - New rule for cruise fares (GUEST) sold in the United States

We inform that with immediate effect, the "GUEST product", distributed to specific agencies in the United States, is subject ...

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25/09/2018

ROUTES - New direct route between Lima (LIM) and Cali (CLO)

We are pleased to inform our travel agents the new direct route between Lima (LIM), Perú and Cali (CLO), Colombia, that will ...

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14/09/2018

WestJet (WS) Booking Class Update

Dear Travel Partner Due to an alignment in the fare structure of WestJet Airlines (WS), as of 15th September 2018, their book...

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07/09/2018

ANCILLARIES - LATAM + Seats sale

Please be informed that from September 7th, 2018, seats sale will be done under the name LATAM + on all domestic and internat...

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0 August 2018

31/08/2018

Emotional assistance dogs (ESAN) and Pets in the cabin available only for routes 100% LATAM

We remind our travel agents that the ESAN service offered to passengers who need emotional assistance and Pets in the cabin (...

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27/08/2018

LATAM to transform the cabins of two thirds of its fleet with $400 million investment

· The airline group will renovate the cabins of over 200 aircraft as part of its vision to offer a travel experience with mor...

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23/08/2018

SPECIAL SERVICES - Collection of AVIH through Contact Center, Airport Sales and Sales Office

We inform our travel agents that from August 30, 2018, the Animal in hold (AVIH) service may be paid in advance of the travel...

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23/08/2018

ANCILLARIES - Change of baggage allowance for LATAM Pass award tickets on domestic flights

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17/08/2018

CODESHARE - Closure of the codeshare between LATAM and South African on the GRU JNB route

We inform our travel agents that the codeshare on the route between Guarulhos (GRU), Brazil and Johannesburg (JNB), South Afr...

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17/08/2018

ANCILLARY - Suspension of the Selection of Seats (Seat Selection) and implementation of the Advance and Postponement in Domes...

We inform our travel agents that the Seat Selection has been suspended and there is no definite date for its implementation d...

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16/08/2018

TICKETING - Ticket Stock in Argentina

We remind our Travel Agents that the ADM for use of incorrect ticket stock in issuance of domestic tickets in Argentina is US...

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16/08/2018

FARES - Changes with associated penalty now permitted on certain Colombia domestic routes

In an effort to provide our customers with increased travel options, a pilot program will be implemented whereby tickets issu...

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09/08/2018

PASSENGER PROTECTION - Considerations about the passenger protection policy for passengers holding LATAM Airlines tickets

Passengers holding a LATAM Airlines ticket can benefit from the protection policy when one of their flights is affected by ca...

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09/08/2018

The Flight Certificate request is activated through latam.com

We inform our Travel Agents that as of August 16, 2018, passengers who need to prove that they flew with LATAM will be able t...

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08/08/2018

Baggage - Payment of excess baggage at the gate in Peru

In order to ensure that the baggage carried in the cabin of the aircraft complies with the established cabin standards, it is...

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08/08/2018

ANCILLARY: Seat Selection and Advancement Postponement in domestic flights in Brazil

As a part of LATAM New Model of Business, Brazil incorporates the following characteristics into its domestic fare model: 1. ...

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06/08/2018

ROUTES - New direct route between Santiago (SCL) and Porto Alegre (POA)

We are pleased to inform our travel agents the new direct route between Santiago (SCL), Chile and Porto Alegre (POA), Brazil,...

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06/08/2018

LATAM informs about new Chilean Government requirements to travel to Easter Island

On 1 August 2018, Law 21,070 comes into effect, regulating the right of Chilean and other nationals to visit and reside in th...

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04/08/2018

ROUTES - Wamos Air temporary operation between Guayaquil and Lima

FYI - This is to inform that during August Wamos Air will operate Mondays frequency of the route between Guayaquil (GYE) and ...

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02/08/2018

Mandatory entry of the ticket number to South America for South American Airpass issued in Mexico

This is to remind our Travel Agents that all "South American Airpass" (SAA) tickets must include the correct LATAM ticket num...

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01/08/2018

CONTINGENCY - Commercial Exceptions due to the collision of two trains in Machu Picchu, Perú

LATAM COMMERCIAL EXCEPTIONS Due to: Collision of two trains in Machu Picchu Passengers: On LATAM flights not affected by itin...

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0 July 2018

26/07/2018

Entering member number in reservation

We remind Travel Agents that the LATAM Pass or LATAM Fidelidade membership number must be requested and added to the reservat...

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26/07/2018

New Regulations for Passengers Traveling to Rapa Nui

We hereby inform you that as of the 1st of August 2018 law Nº 21,070 comes into effect. Said law governs rights to residency,...

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20/07/2018

ROUTES - Boeing 777 joins to LATAM for SCL IPC

Please be informed that LATAM has decided to lease a 777 flight material directly to Boeing. Therefore, from July 20, this ai...

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