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LATAM TRADE

News & Contingencies
0 January 2021

21/01/2021

Refunds - Update to the refund process in Brazil

Description: Due to the new government measures adopted in Brazil, a number of changes have been introduced to the refund of ...

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21/01/2021

NAME CORRECTION - Modifications to requests for correction due to omission of name or surname

Description Corrections due to omission of name maintaining surname and vice versa, can be made without waiver. Consider that...

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14/01/2021

ANIMALS IN HOLD - Suspension of AVIH transportation on flights between Peru and Ecuador

Description: Due to carga limitations and baggage demand on flights on the route between Peru and Ecuador, the acceptance of ...

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13/01/2021

FARES - LATAM extends fare flexibility

Description: a) For customers who purchase their tickets until June 30, 2021, the option of multiple changes free of penalty,...

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07/01/2021

PASSENGER PROTECTION - Alternative protection for passengers flying with Interjet (4O)

Description: Due to the recurring cancellations of Interjet (4O) flights, LATAM decides to offer alternatives to passengers w...

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07/01/2021

SPECIAL PASSENGERS - New definitions for Service and Emotional Support Animals on routes to/from/via the United States

Description: This is to inform that, in compliance with the regulations issued by the United States Department of Transportat...

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07/01/2021

SPECIAL SERVICES - Pets now allowed in the cabin of B787 and B767 aircraft

Description: The Pet in Cabin (PETC) service is now available onboard our B878 (all configurations) and B767 aircraft. With t...

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04/01/2021

TICKET CHANGES - International Tickets on Stock 469 (4M)

Publish date: December 31, 2020 Description Due to the suspension of Code 4M and the discontinuation of ticket stock 469 in a...

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0 December 2020

24/12/2020

PASSENGER PROTECTION - Moving to a Near Airport

Publish date: December 24, 2020 Description: The route Cordoba (COR) ⇄ Lima (LIM) will be included as an option to change to ...

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24/12/2020

PASSENGER PROTECTION - Route closure for Sydney (SYD) and Auckland (AKL) airports

Publish date: December 24, 2020 Description: Due to certain restrictions between countries, we inform that the operation will...

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22/12/2020

CODESHARE - Passenger endorsement between LATAM and AZUL

Description: This is a reminder that the bilateral agreement signed in Brazil between LATAM and AZUL (AD) allows sales and pr...

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03/12/2020

GROUPS - New Time Limits (TL) for Groups

Publish Date: December 03, 2020 Description: This is to inform of new time limits for groups Scope: Group ticketing Implement...

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03/12/2020

SPECIAL SERVICES - Resuming of animal transport (AVIH) on domestic flights Brazil

Publish Date: December 03, 2020. Description: LATAM resumes the service of transporting animals in the aircraft hold (AVI H)....

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03/12/2020

PASSENGER PROTECTION - Flight protection to Orlando airport (MCO)

Publish date: December 03, 2020 Description: Due to the temporary or permanent closure of certains routes, the following chan...

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0 November 2020

26/11/2020

AIRPORT - Change of Terminal at Mexico City Airport (MEX)

Description: LATAM will move its operation at International Airport Benito Juárez in Mexico City (MEX) from Terminal 1 to Ter...

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19/11/2020

SPECIAL PASSENGERS - Medical Specialty in cases of pregnant passengers

Publish Date: November 19, 2020 Description: Medical certificate considerations for pregnant passengers are updated. See cons...

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17/11/2020

ANIMALS IN HOLD - Suspension of AVIH transportation on flights between Santiago and Guayaquil

Description: Debido a limitaciones de carga y demanda de equipaje en los vuelos LA1446 y LA1447 de la ruta entre Santiago (SC...

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16/11/2020

16/11/20 CONTINGENCY - Operational disruption due to hurricane Iota in San Andrés (ADZ), Colombia

16/11/20 CONTINGENCY - Operational disruption due to hurricane Iota in San Andrés (ADZ), ColombiaThis is to inform that due t...

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04/11/2020

CODESHARE - New bilateral codeshare agreement between LATAM and Aeroméxico

This is to inform that LATAM Airlines (LA) and Aeroméxico (AM) have initiated a bilateral “free sale” codeshare agreement for...

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0 October 2020

22/10/2020

SPECIAL SERVICES - New maximum weight permitted for PETC in Colombia

Description: In an effort to match local market conditions (Colombia), LATAM is adjusting the maximum weight permitted for pe...

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22/10/2020

SPECIAL PASSENGERS - Acceptance of medical certificates / MEDIF issued online

Description: To facilitate the process of medical certification and MEDIF in the current context of COVID, it will be accepte...

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09/10/2020

ROUTES - Changes Calama Airport operation (CJC)

Due to the works at Calama airport (Chile) between October 9th and 24th, 2020, all flights on Fridays and Saturdays from or t...

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09/10/2020

ROUTES - Changes in the operation of Maringá Airport (MGF)

LATAM Airlines Brazil informs that, due to the works at Maringá Airport (Paraná) between December 01 and 15, 2020, all flight...

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08/10/2020

BAGGAGE - Waveski now permitted as special baggage

Description: New item added to the list of special (sports) baggage: Waveski. This sports baggage must meet the requirements ...

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07/10/2020

Passenger Protection: Change in Passenger Protection Policy

New: The MCO ⇆ MIA path is included in the policies described in this document. Description: Due to definitive or temporary c...

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0 September 2020

30/09/2020

FARES - LATAM adds fare flexibility

Description: LATAM adds flexibility to its fares in order to allow customers who purchase their tickets until December 31, 20...

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24/09/2020

CODESHARE - Update of the Codeshare agreement with Azul

Description: New routes LATAM Marketing (LA) operated by Azul (AD) were incorporated. The detail of all the available routes ...

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24/09/2020

SPECIAL PASSENGERS - Acceptance boarding assistance dogs (SVAN) to London (LHR)

Applicable to: All sales channels. Description From October 8, 2020, passengers will be able to travel to London (LHR), Engla...

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23/09/2020

SPECIAL PASSENGERS - Medical Specialty in cases of Pregnant Passengers

Description: Update to Medical Certificate requirements as follows: The medical certificate authorizing travel must be issued...

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11/09/2020

REMEMBER - Ticket validity extension due to covid-19

Description: This is to remind you that all changes requested by a customer must be processed within the ticket validity peri...

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11/09/2020

SERVICES - Protocols for resuming operation in Colombia

Due to a new sanitary resolution in Colombia, health and safety measures are updated. The changes are detailed in red. Descri...

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10/09/2020

New checked baggage of 15 kg on domestic route Chile and Ecuador

Description We inform you that from September 10, 2020, the sale of the new ancillary of checked baggage of 15 kg will begin ...

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10/09/2020

New list of diseases that require the processing of Medical Certification

Description The list of medical conditions subject to medical certification processing has been modified. Scope Processing of...

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0 August 2020

27/08/2020

EXCEPTIONS - Commercial flexibility for passengers with non-affected flights (except Brazil)

Publication date: August 27, 2020 Description: Commercial flexibility for passengers with NON cancelled/rescheduled flights i...

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27/08/2020

CONTINGENCY - Travel Solutions for passengers with affected flights

Publication date: August 27, 2020

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12/08/2020

CODESHARE - New bilateral codeshare agreement between LATAM and Azul Airlines in Brazil

This is to inform that LATAM Airlines Brazil (LA) and Azul Linhas Aéreas (AD) will begin codesharing domestic flights in Braz...

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0 July 2020

30/07/2020

PASSENGER PROTECTION - New options for Change to a Nearby Airport in Brazil

Applicable to: New alternatives have been added to the Change to a Nearby Airport option in case of flight rescheduling and c...

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21/07/2020

Commercial Exceptions due to travel restrictions in response to Coronavirus outbreak

All tickets reissued after 20:00 LT CL of 21JUL20 must abide by the following conditions: LATAM COMMERCIAL EXCEPTIONS Due to:...

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14/07/2020

Changes of domestic and international operation in Argentina

Update to exceptions for passengers holding international tickets to/from Argentina. Description Due to the impact of the COV...

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09/07/2020

Important update from LATAM Airlines Brazil

LATAM formalizes second tranche of DIP financing and announces LATAM Airlines Brazil’s Chapter 11 incorporation The committed...

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02/07/2020

UPDATE - Exceptions for Group requests due to Coronavirus situation

Description: Exceptions for Groups, due to Coronavirus Scope: Group Reservations Implementation Date: Immediate Consideration...

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0 June 2020

25/06/2020

AIRPORT - Exceptions to the mandatory use of protective masks on board LATAM flights

Description: This is to inform that those passengers allowed to travel without a protective face mask, as informed on May 7 i...

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17/06/2020

Important announcement regarding operations in Argentina

Dear Travel Partner, First of all, we hope that you and your family are well. During the last months, we have informed you ab...

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0 May 2020

No content available

0 April 2020

No content available

0 March 2020

30/03/2020

ROUTES - Operational changes in Osorno, Chile

Due to the health emergency, the local authority has closed Osorno (ZOS), Chile, airport; hence LATAM operation to/from this ...

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12/03/2020

AGREEMENTS - IET agreement between LATAM and Royal Air Maroc

Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL...

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12/03/2020

ROUTE - Operational changes in Punta del Este (PDP)

Due to scheduled runway repair work at Punta del Este (PDP) airport, LATAM operation to/from PDP will be suspended between Ma...

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10/03/2020

CODESHARE - New codeshare service between LATAM and Malaysia Airlines

This is to inform that a new codeshare operation between LATAM and Malaysia Airlines for domestic service in Asia is already ...

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06/03/2020

FARES - Flexible changes for international tickets purchased until March 22, 2020

Applicable to: All sales channels Description: In an effort to offer more convenience to our customers who still have not pur...

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04/03/2020

ROUTE - Changes in the operation between Madrid (MAD) and Frankfurt (FRA)

Updated on March 4, 2020 Starting on July 1, 2020, the route Santiago (SCL) - Madrid (MAD) - Frankfurt (FRA) will be replaced...

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0 February 2020

27/02/2020

CODESHARE - New bilateral codeshare agreement between LATAM and Delta Air Lines

This is to inform that LATAM (LA) and Delta Air Lines (DL) have established a bilateral codeshare agreement for flights opera...

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27/02/2020

Restriction to the transportation of animals to Montego Bay (MBJ), Jamaica

Description: The Ministry of Agriculture of Jamaica restricts the entry of animals (AVIH/ESAN/PETC) on flights bound for Mont...

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26/02/2020

AGREEMENTS - Air Italy (IG) suspends operations

Applicable to: All sales channels Description: Due to Air Italy’s service suspension as from February 26, 2020, passengers wi...

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0 January 2020

30/01/2020

CONTINGENCY - High congestion at Colombian airports

LATAM COMMERCIAL EXCEPTIONS Due to: High congestion at Colombian airports Passengers Traveling: On LATAM flights affected and...

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29/01/2020

CONTINGENCY - Earthquake in Jamaica and Cuba

LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in Jamaica and Cuba Passengers traveling: From/to/through: Montego Bay (MBJ) a...

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