24/11/2022
GROUPS > Change to a new ticket
Description The change name in group reservations is modified to a maximum of 10%. Scope: Change to a new ticket in group res...
21/11/2022
COMMERCIAL EXCEPTIONS - Collision in the takeoff of the flight LA2213 at the LIMA airport, Peru
One or more changes are allowed
17/11/2022
PASSENGER PROTECTION - Suspension on domestics routes in Brazil
Description: Due to operational needs, the sale and operation of the following domestic routes in Brazil have been suspended ...
12/11/2022
12/11/22 CONTINGENCY - Adverse weather conditions in São Paulo, (GRU e CGH) DOM
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in São Paulo, (GRU e CGH) DOM Customers traveling: From/to/thr...
10/11/2022
BAGGAGE - Changes to checked baggage allowance on routes to/from Easter Island and Oceania
Description We inform you that as of today november 10, 2022, there will be a change in the checked baggage allowance in the ...
09/11/2022
CONTINGENCY - Adverse weather conditions in Miami (MIA), Estados Unidos
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Miami (MIA), Estados Unidos Customers traveling: From/to/th...
No content available
30/10/2022
CONTINGENCY - Manifestations in Santa Cruz (VVI), Bolivia
LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations at Santa Cruz (VVI), Bolivia, that hinder access to the Airport Customers ...
27/10/2022
GROUPS | Tour Conductor (TC) information update
Description General information, request and ticketing of Tour Conductor has been updated in the Groups chapter. Scope: Group...
27/10/2022
CONTINGENCY - Communication and Flexibility flight LA1325/26OCT22 SCLASSU
We inform that affected passengers of flight LA1325 26OCT22 SCLASSU STD 1550 Alternate in IGU, have the following commercial ...
20/10/2022
COMMERCIAL EXCEPTIONS - Rescission is activated in non-enabled markets
Description It has been defined to allow the rescission exception to all markets where it was not available. Scope: Rescissio...
20/10/2022
BAGGAGE - Baggage charge at the boarding gate is updated
Description We inform you that as of today, October 20, 2022, the prices that apply on regional routes for baggage charge at ...
13/10/2022
Face Mask use on LATAM flights
Description: The onboard mask policy was modified , becoming optional on all LATAM flights, except in Colombia, where it is s...
13/10/2022
ANCILLARIES - Treatment of ancillaries for changes and refunds of air tickets
Description Changes are incorporated to the treatment of ancillaries in the post-sale processes (exchanges and refunds). The ...
09/10/2022
CONTINGENCY - Operational reasons in Congonhas (CGH)
LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Congonhas (CGH) airport, Guarulhos (GRU) DOM Brazil Customers trav...
07/10/2022
CONTINGENCY - Adverse weather conditions in San Andrés (ADZ), Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in San Andrés (ADZ), Colombia Customers traveling: From/to/thr...
04/10/2022
BAGGAGE - Baggage charge at the boarding gate is reactivated in Punta Cana (PUJ)
Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...
No content available
30/09/2022
PASSENGER PROTECTION - Exemption of Ancillaries price differences for involuntary changes
Description To improve the customer experience in the event of involuntary changes, we inform you that it will not be necessa...
29/09/2022
BAGGAGE - Baggage charge at the boarding gate is activated
Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...
29/09/2022
CONTINGENCY - Hurricane Ian en Orlando (MCO)
LATAM COMMERCIAL EXCEPTIONS Due to:Hurricane Ian in Orlando (MCO) Customers traveling:From/to/through: Orlando (MCO) Original...
28/09/2022
CONTINGENCY - Hurricane Ian en Miami (MIA)
LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Ian in Miami (MIA) Customers traveling: From/to/through: Miami (MIA) Original f...
22/09/2022
AVIH - American Bully dog breed is classified as Brachycephalic
Description: The American Bully dog breed is added to the list of Brachycephalic dogs, thus being classified as a dangerous a...
15/09/2022
PASSENGER PROTECTION: Suspension of LIM ⇄ MCO routes
Due to commercial needs, the operation between LIM ⇄ MCO is suspended until June 14, 2023. Added protection options with Amer...
15/09/2022
ROUTES - Temporary suspension of the operation from/to Juliaca (JUL), Peru
Description We inform you that due to damage to the airport runway, flights to/from Juliaca (JUL), Peru from September 19, 20...
15/09/2022
TICKET MODIFICATIONS - Reissues with change of business are eliminated
Description It has been defined to eliminate the modifications with a change of business. Scope: Reissues with change of busi...
12/09/2022
BAGGAGE - Baggage charge at the boarding gate is activated
Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...
08/09/2022
BAGGAGE - Transport of weapons to and from Italy
Description: Please be advised that for flights from/to Italy, it is mandatory to insert the SSR WEAP in the reservation in o...
08/09/2022
BAGGAGE - Baggage charge at the boarding gate is activated in Argentina and Bolivia
Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...
08/09/2022
PASSENGER PROTECTION - The resumption of operations to/from Jaén
Description: The resumption of operations to/from Jaén has been confirmed by the authorities to since July 28 th 22 with freq...
08/09/2022
SALES - Refund due to duplicate tickets and inverted route
Description It has been defined that the exceptions of Reverse Routing and Duplicate Tickets will apply when it can be proved...
01/09/2022
PASSENGER PROTECTION - Suspension on domestics routes in Brazil
Description Due to commercial needs, the sale and operation of the following domestic routes in Brazil has been suspended: Ro...
01/09/2022
Passenger Protection - Protection for second affected ticket
Description In an effort to provide greater flexibility to customers with two LATAM tickets and one of them is reprogrammed d...
No content available
25/08/2022
Special Needs - in the aircraft hold (AVIH)
Description It will no longer be allowed the transportation of brachycephalic cross-breeds animals as pets in the hold (AVIH)...
24/08/2022
PASSENGER PROTECTION - Fee waiver for involuntary passenger type changes
Description In an effort to improve the travel experience for those customers affected by involuntary changes, all changes in...
19/08/2022
ROUTES - Suspension of routes LET- MDE, BAQ-CLO, CTG-PEI and CLO-MTR
Due to commercial needs, direct flights between Leticia to Medellin (LET-MDE), Barranquilla to Cali BAQ-CLO, Cartagena to Per...
19/08/2022
ROUTES - Suspension of routes GRU-PDP y SCL-PDP
Due to commercial needs, the operation between GRU-PDP and SCL PDP is no longer available. These flights are now closed for s...
11/08/2022
Documentation when Booking Flights to the United States
Description: We remind you that for passengers traveling to the United States, it is necessary for the travel agency to infor...
11/08/2022
SPECIAL SERVICES - Acceptance of PETC in Premium Economy cabin
Description In order to standardize services provided in Economy and Premium Economy cabins, it has been decided to allow the...
04/08/2022
SPECIAL PASSENGERS - INF issuance process with ADT already issued
Description: The process of issuing infants on already issued adult reservations is updated step-by-step. See more in conside...
No content available
22/07/2022
SALES - The number of characters' names to be displayed in a LATAM reservation is added.
Description In the Reservations & Ticketing chapter, in the name considerations, we have added the number of characters that ...
18/07/2022
18/07/22 CONTINGENCY - Manifestations in Jauja (JAU), Peru
LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations at Jauja (JAU), Peru , that hinder access to the Airport Customers traveli...
14/07/2022
REFUND - Reverse Route Exceptions
Description LATAM allows the refund of a ticket for passengers who purchased tickets with the route reversed, i.e. the passen...
13/07/2022
TICKETING - Pricing Error in Tickets Issued in Premium Business Cabin
Description Error in ticket sales for travel in Premium Business cabin at a lower fare than the fare applicable to Iberia (IB...
07/07/2022
CONTINGENCY - Adverse weather conditions in Pereira (PEI), Colombia
We inform you that due to adverse weather conditions, flights to and from Pereira (PEI), Colombia, from July 7 to July 8, are...
07/07/2022
GROUPS - Tour Conductor issuance in groups/series in PE/EC/CO/USA and Europe
Description The issuance of the Tour Conductors associated with a group (one pax free for every 15 passengers), will be carri...
07/07/2022
Refund requests in LATAM due to Right to Retract in Chile
Description: We inform you that customers with tickets issued at a travel agency in Chile may request the refund of their pur...
01/07/2022
CONTINGENCY - Adverse weather conditions in San Andrés (ADZ), Colombia
We inform that due to adverse weather conditions, flights to/from San Andrés (ADZ), Colombia (domestic flights) on July 1 are...
No content available
30/06/2022
PASSENGER PROTECTION - Update to the protection process for Groups and Series (Schedule Change (WK/SC))
Description: We indicate the process to request Protection of Groups/Series: If the reservation does not contain CLAIM: (grou...
29/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador
This is to inform that due to local demonstrations, all flights to/from Ecuador EC scheduled for today 03 jul 2022 are being ...
28/06/2022
EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)
Description In an effort to provide greater flexibility to customers with expired tickets who have not rescheduled their trav...
20/06/2022
PASSENGER PROTECTION - Change of Airport in Argentina is extended
20JUN22 Update: Passengers with canceled routes in Argentina will be able to change the departure/arrival by any operating ai...
20/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador
This is to inform that due to local demonstrations, all flights to/from Ecuador EC scheduled for today 20 jun 2022 are being ...
18/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador
This is to inform that due to local protests, all flights to/from Ecuador EC from today 14 jun 2022 to 19 jun 2022 are being ...
17/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador
This is to inform that due to local demonstrations, all flights to/from Ecuador EC scheduled for today 17 jun 2022 until 18 j...
16/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador
This is to inform that due to local protests, all flights to/from Ecuador EC from today 16 jun 2022 to 16 jun 2022 are being ...
15/06/2022
PARANAIR - New route in codeshare agreement with Paranair (ZP)
Description A Codeshare agreement with Paranair (ZP) adds the route between Asunción and Santa Cruz de la Sierra ⇄ on the fol...
15/06/2022
REFUNDS - Points to consider about Refunds
This is to inform our Travel Agents of the following additions to our refund policy that will come into effect immediately. 1...
15/06/2022
CONTINGENCY - Operational Changes in city/airport Juliaca (JUL), Perú.
This is to inform that due to operational requirements of the Juliaca (JUL), Perú airport, flight from/to Juliaca (JUL), Perú...
13/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador
This is to inform that due to local demonstrations, all flights to/from Ecuador EC scheduled for today 13 jun 2022 are being ...
09/06/2022
BAGGAGE - Baggage charge at gate is restarted
Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...
09/06/2022
AGREEMENTS - IET Agreement between LATAM and Boliviana de Aviación (OB)
Description: The bilateral interline agreement (IET) for issue between LATAM Airlines Group and Boliviana de Aviación (OB) wa...
09/06/2022
SPECIAL SERVICES - Update temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies
Effective June 10, 2022, the temporary restriction on entry of dogs into the United States from high-risk countries for canin...
09/06/2022
PASSENGER PROTECTION - Operation to/from Easter Island (IPC) is reestablished
Description: The reestablishment of operations to/from Rapa Nui has been confirmed by the local authorities as of August 04 t...
03/06/2022
CONTINGENCY - Operational Changes in city/airport Jaen (JAE), Perú
This is to inform that due to operational requirements of the Jaen (JAE), Perú airport, flight from/to Jaen (JAE), Perú betwe...
No content available
28/05/2022
CONTINGENCY - Operational disruption due to Floods in REC
This is to inform that due to Floods, all flights to/from REC scheduled for today 28 may 2022 until 28 may 2022 ,re being aff...
28/05/2022
CONTINGENCY - Operational Changes in city/airport Juliaca (JUL), Perú.
This is to inform that due to operational requirements of the Juliaca (JUL), Perú airport, flight from/to Juliaca (JUL), Perú...
05/05/2022
Train & Bus Service - Content has been updated about Germany Train Service
Description: Please be informed that content related to Train Service in Germany has been updated on LATAM Trade from provide...
No content available
27/04/2022
CONTINGENCY - Protests in Punta Arenas (PUQ), Antofagasta (ANF), Chile. Trucker strike
This is to inform that due to local demonstrations, all flights to/from Punta Arenas (PUQ), Antofagasta (ANF), Chile schedule...
06/04/2022
PASSENGER PROTECTION - Route cancellation GRU(⇄) BOS
Canceled flights From April 1, 2022 to October 31, 2022, flights are canceled: LA8164 and LA8165 - GRU-BOS (⇄) Proposed prote...
No content available
18/03/2022
SPECIAL PASSENGERS - Animals in Hold (AVIH), new acceptance criteria
Description: New acceptance criteria for the kennel bottle dispensers for AVIH. Scope: Animals in Hold (AVIH) service Impleme...
16/03/2022
PASSENGER PROTECTION - Suspension domestics routes in Brazil
Canceled routes: Due to commercial needs, the sale and operation of the following domestic routes in Brazil have been suspend...
14/03/2022
CONTINGENCY - Protests in Frankfurt (FRA), Alemania. Personal Strike Security Apt FRA
This is to inform that due to local demonstrations, all flights to/from Frankfurt (FRA), Alemania scheduled for today 15 mar ...
10/03/2022
SERVICE - The Advance Health Documentation Review Service has been created. (Ready to Fly)
Descripción Due to the constant changes in the presentation of health documentation on international flights, the Ready to fl...
04/03/2022
INDIVIDUAL RESERVATION - Types of Passengers
Description: Please keep in mind that there are mandatory data in the creation of a reservation, and it is of utmost importan...
No content available
24/02/2022
Train & Bus Service-The train provider has been updated
Description: The content related to the Train Service in Germany has been updated in the Latam Trade . The AccesRail (9B) pro...
17/02/2022
Route Suspension for the Second Quarter 2022
Due to operational requirements, the following routes have been suspended until June 2022: CLO ⇄ LIM, CUZ ⇄ SCL, IGU ⇄ LIM, L...
17/02/2022
GROUPS - USE CLAIM
Publication date: February 17, 2022. Description Update for the group reservation claim procedure Considerations: We remind y...
14/02/2022
PASSENGER PROTECTION - Involuntary Changes to Revenue Tickets with OAL Itineraries
Description: New definitions for managing Involuntary Changes to revenue tickets Scope: LATAM revenue tickets containing itin...
08/02/2022
PASSENGER PROTECTION - Extension of flight cancellations to Sydney (SYD) and Auckland (AKL)
03/02/2022
PASSENGER PROTECTION - Reservation management
Description: We remind all travel agents that in case of flight changes or cancellations, in which a passenger's travel sched...
03/02/2022
CHECK IN - SSR DOCS - Document Secure Flight Considerations for flights to the U.S.
Description: Due to the high volume of inconsistencies in the information entered in the SR DOCS field of the PNR, we reinfor...
No content available
11/01/2022
EXCEPTIONS - Due to operational needs on the international routes GRU-BCN/JFK/LIS/MEX
Due to commercial requirements, LATAM will provide commercial exceptions to customers traveling on flights operated by LATAM,...
No content available
30/12/2021
PASSENGER PROTECTION - Change to a Nearby Airport in Uruguay
UPDATE: As part of an adjustment in the LATAM routes offer, we inform you that a protection process will be initiated for pas...
23/12/2021
SALES - Ticket Validity
Description: In case of ticket issuance/reissue, we must consider the application of different scenarios regarding the validi...
20/12/2021
CONTINGENCY - The availability of the routings GRUMADGRU and GRUJFKGRU has been re-established.
We inform you that the flights that were incorrectly deleted on 7th December are again available on your GDS. GRUMADGRU del 0...
16/12/2021
COMMERCIAL EXCEPTIONS - Non-consecutive coupon use for ticketed groups
Description: Exclusively on occasion of the Cali 2021 Junior Pan American Games, we are authorizing non-consecutive coupon us...
14/12/2021
14/12/21 CONTINGENCY - Cúcuta (CUC), Colombia. Contingency in CUC
This is to inform that due airport needs, all flights to/from Cúcuta (CUC), Colombia scheduled for today 14 dic 2021 are bein...
10/12/2021
CONTENGENCY - ERROR CANCELLATION FOR ROUTES GRUMADGRU and GRUJFKGRU
Please be advised that due to an error in publication on Tuesday, December 7, direct flights for these routes were canceled: ...
07/12/2021
CHECK IN - Passengers in Chile’s MINSAL COVID-19 database
Description This is to inform that domestic check-in is linked to the Ministry of Health’s (MINSAL) database and therefore bl...
06/12/2021
06/12/21 CONTINGENCY - Travel restriction due to unforeseen requirements
Due to the change in the entry policy established for passengers traveling to the United Kingdom, it has been defined to prov...
03/12/2021
EXCEPTIONS - Improvements to the flexibilities applied to unused tickets
Description In an effort to simplify the identification and management of unused tickets approaching expiration of customers ...
02/12/2021
SPECIAL PASSENGERS - Medical certificate, time limit for issuing a Medical Certificate
Description: The validity of medical certificates has been standardized to a maximum of 10 days prior to flight departure in ...
02/12/2021
PASSENGER PROTECTION - Flexibility for changing to a nearby airport
Description: Flexibility to switch to a nearby airport involving the Havana (HAV) and Tel Aviv (TLV) routes, is extended unti...
No content available