21/01/2021
Refunds - Update to the refund process in Brazil
Description: Due to the new government measures adopted in Brazil, a number of changes have been introduced to the refund of ...
21/01/2021
NAME CORRECTION - Modifications to requests for correction due to omission of name or surname
Description Corrections due to omission of name maintaining surname and vice versa, can be made without waiver. Consider that...
14/01/2021
ANIMALS IN HOLD - Suspension of AVIH transportation on flights between Peru and Ecuador
Description: Due to carga limitations and baggage demand on flights on the route between Peru and Ecuador, the acceptance of ...
13/01/2021
FARES - LATAM extends fare flexibility
Description: a) For customers who purchase their tickets until June 30, 2021, the option of multiple changes free of penalty,...
07/01/2021
PASSENGER PROTECTION - Alternative protection for passengers flying with Interjet (4O)
Description: Due to the recurring cancellations of Interjet (4O) flights, LATAM decides to offer alternatives to passengers w...
07/01/2021
SPECIAL PASSENGERS - New definitions for Service and Emotional Support Animals on routes to/from/via the United States
Description: This is to inform that, in compliance with the regulations issued by the United States Department of Transportat...
07/01/2021
SPECIAL SERVICES - Pets now allowed in the cabin of B787 and B767 aircraft
Description: The Pet in Cabin (PETC) service is now available onboard our B878 (all configurations) and B767 aircraft. With t...
04/01/2021
TICKET CHANGES - International Tickets on Stock 469 (4M)
Publish date: December 31, 2020 Description Due to the suspension of Code 4M and the discontinuation of ticket stock 469 in a...
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24/12/2020
PASSENGER PROTECTION - Moving to a Near Airport
Publish date: December 24, 2020 Description: The route Cordoba (COR) ⇄ Lima (LIM) will be included as an option to change to ...
24/12/2020
PASSENGER PROTECTION - Route closure for Sydney (SYD) and Auckland (AKL) airports
Publish date: December 24, 2020 Description: Due to certain restrictions between countries, we inform that the operation will...
22/12/2020
CODESHARE - Passenger endorsement between LATAM and AZUL
Description: This is a reminder that the bilateral agreement signed in Brazil between LATAM and AZUL (AD) allows sales and pr...
03/12/2020
GROUPS - New Time Limits (TL) for Groups
Publish Date: December 03, 2020 Description: This is to inform of new time limits for groups Scope: Group ticketing Implement...
03/12/2020
SPECIAL SERVICES - Resuming of animal transport (AVIH) on domestic flights Brazil
Publish Date: December 03, 2020. Description: LATAM resumes the service of transporting animals in the aircraft hold (AVI H)....
03/12/2020
PASSENGER PROTECTION - Flight protection to Orlando airport (MCO)
Publish date: December 03, 2020 Description: Due to the temporary or permanent closure of certains routes, the following chan...
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26/11/2020
AIRPORT - Change of Terminal at Mexico City Airport (MEX)
Description: LATAM will move its operation at International Airport Benito Juárez in Mexico City (MEX) from Terminal 1 to Ter...
19/11/2020
SPECIAL PASSENGERS - Medical Specialty in cases of pregnant passengers
Publish Date: November 19, 2020 Description: Medical certificate considerations for pregnant passengers are updated. See cons...
17/11/2020
ANIMALS IN HOLD - Suspension of AVIH transportation on flights between Santiago and Guayaquil
Description: Debido a limitaciones de carga y demanda de equipaje en los vuelos LA1446 y LA1447 de la ruta entre Santiago (SC...
16/11/2020
16/11/20 CONTINGENCY - Operational disruption due to hurricane Iota in San Andrés (ADZ), Colombia
16/11/20 CONTINGENCY - Operational disruption due to hurricane Iota in San Andrés (ADZ), ColombiaThis is to inform that due t...
04/11/2020
CODESHARE - New bilateral codeshare agreement between LATAM and Aeroméxico
This is to inform that LATAM Airlines (LA) and Aeroméxico (AM) have initiated a bilateral “free sale” codeshare agreement for...
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22/10/2020
SPECIAL SERVICES - New maximum weight permitted for PETC in Colombia
Description: In an effort to match local market conditions (Colombia), LATAM is adjusting the maximum weight permitted for pe...
22/10/2020
SPECIAL PASSENGERS - Acceptance of medical certificates / MEDIF issued online
Description: To facilitate the process of medical certification and MEDIF in the current context of COVID, it will be accepte...
09/10/2020
ROUTES - Changes Calama Airport operation (CJC)
Due to the works at Calama airport (Chile) between October 9th and 24th, 2020, all flights on Fridays and Saturdays from or t...
09/10/2020
ROUTES - Changes in the operation of Maringá Airport (MGF)
LATAM Airlines Brazil informs that, due to the works at Maringá Airport (Paraná) between December 01 and 15, 2020, all flight...
08/10/2020
BAGGAGE - Waveski now permitted as special baggage
Description: New item added to the list of special (sports) baggage: Waveski. This sports baggage must meet the requirements ...
07/10/2020
Passenger Protection: Change in Passenger Protection Policy
New: The MCO ⇆ MIA path is included in the policies described in this document. Description: Due to definitive or temporary c...
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30/09/2020
FARES - LATAM adds fare flexibility
Description: LATAM adds flexibility to its fares in order to allow customers who purchase their tickets until December 31, 20...
24/09/2020
CODESHARE - Update of the Codeshare agreement with Azul
Description: New routes LATAM Marketing (LA) operated by Azul (AD) were incorporated. The detail of all the available routes ...
24/09/2020
SPECIAL PASSENGERS - Acceptance boarding assistance dogs (SVAN) to London (LHR)
Applicable to: All sales channels. Description From October 8, 2020, passengers will be able to travel to London (LHR), Engla...
23/09/2020
SPECIAL PASSENGERS - Medical Specialty in cases of Pregnant Passengers
Description: Update to Medical Certificate requirements as follows: The medical certificate authorizing travel must be issued...
11/09/2020
REMEMBER - Ticket validity extension due to covid-19
Description: This is to remind you that all changes requested by a customer must be processed within the ticket validity peri...
11/09/2020
SERVICES - Protocols for resuming operation in Colombia
Due to a new sanitary resolution in Colombia, health and safety measures are updated. The changes are detailed in red. Descri...
10/09/2020
New checked baggage of 15 kg on domestic route Chile and Ecuador
Description We inform you that from September 10, 2020, the sale of the new ancillary of checked baggage of 15 kg will begin ...
10/09/2020
New list of diseases that require the processing of Medical Certification
Description The list of medical conditions subject to medical certification processing has been modified. Scope Processing of...
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27/08/2020
EXCEPTIONS - Commercial flexibility for passengers with non-affected flights (except Brazil)
Publication date: August 27, 2020 Description: Commercial flexibility for passengers with NON cancelled/rescheduled flights i...
27/08/2020
CONTINGENCY - Travel Solutions for passengers with affected flights
Publication date: August 27, 2020
12/08/2020
CODESHARE - New bilateral codeshare agreement between LATAM and Azul Airlines in Brazil
This is to inform that LATAM Airlines Brazil (LA) and Azul Linhas Aéreas (AD) will begin codesharing domestic flights in Braz...
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30/07/2020
PASSENGER PROTECTION - New options for Change to a Nearby Airport in Brazil
Applicable to: New alternatives have been added to the Change to a Nearby Airport option in case of flight rescheduling and c...
21/07/2020
Commercial Exceptions due to travel restrictions in response to Coronavirus outbreak
All tickets reissued after 20:00 LT CL of 21JUL20 must abide by the following conditions: LATAM COMMERCIAL EXCEPTIONS Due to:...
14/07/2020
Changes of domestic and international operation in Argentina
Update to exceptions for passengers holding international tickets to/from Argentina. Description Due to the impact of the COV...
09/07/2020
Important update from LATAM Airlines Brazil
LATAM formalizes second tranche of DIP financing and announces LATAM Airlines Brazil’s Chapter 11 incorporation The committed...
02/07/2020
UPDATE - Exceptions for Group requests due to Coronavirus situation
Description: Exceptions for Groups, due to Coronavirus Scope: Group Reservations Implementation Date: Immediate Consideration...
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25/06/2020
AIRPORT - Exceptions to the mandatory use of protective masks on board LATAM flights
Description: This is to inform that those passengers allowed to travel without a protective face mask, as informed on May 7 i...
17/06/2020
Important announcement regarding operations in Argentina
Dear Travel Partner, First of all, we hope that you and your family are well. During the last months, we have informed you ab...
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30/03/2020
ROUTES - Operational changes in Osorno, Chile
Due to the health emergency, the local authority has closed Osorno (ZOS), Chile, airport; hence LATAM operation to/from this ...
12/03/2020
AGREEMENTS - IET agreement between LATAM and Royal Air Maroc
Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL...
12/03/2020
ROUTE - Operational changes in Punta del Este (PDP)
Due to scheduled runway repair work at Punta del Este (PDP) airport, LATAM operation to/from PDP will be suspended between Ma...
10/03/2020
CODESHARE - New codeshare service between LATAM and Malaysia Airlines
This is to inform that a new codeshare operation between LATAM and Malaysia Airlines for domestic service in Asia is already ...
06/03/2020
FARES - Flexible changes for international tickets purchased until March 22, 2020
Applicable to: All sales channels Description: In an effort to offer more convenience to our customers who still have not pur...
04/03/2020
ROUTE - Changes in the operation between Madrid (MAD) and Frankfurt (FRA)
Updated on March 4, 2020 Starting on July 1, 2020, the route Santiago (SCL) - Madrid (MAD) - Frankfurt (FRA) will be replaced...
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27/02/2020
CODESHARE - New bilateral codeshare agreement between LATAM and Delta Air Lines
This is to inform that LATAM (LA) and Delta Air Lines (DL) have established a bilateral codeshare agreement for flights opera...
27/02/2020
Restriction to the transportation of animals to Montego Bay (MBJ), Jamaica
Description: The Ministry of Agriculture of Jamaica restricts the entry of animals (AVIH/ESAN/PETC) on flights bound for Mont...
26/02/2020
AGREEMENTS - Air Italy (IG) suspends operations
Applicable to: All sales channels Description: Due to Air Italy’s service suspension as from February 26, 2020, passengers wi...
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30/01/2020
CONTINGENCY - High congestion at Colombian airports
LATAM COMMERCIAL EXCEPTIONS Due to: High congestion at Colombian airports Passengers Traveling: On LATAM flights affected and...
29/01/2020
CONTINGENCY - Earthquake in Jamaica and Cuba
LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in Jamaica and Cuba Passengers traveling: From/to/through: Montego Bay (MBJ) a...
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