29/01/2020
Update - change to Terminal 4 at New York (JFK) Airport
In relation to the relocation of our LATAM operation from terminal 8 to terminal 4 at the JFK airport, which will be effectiv...
29/01/2020
CONTINGENCY - Alert by Coronavirus
LATAM COMMERCIAL EXCEPTIONS Due to: Alert by Coronavirus Passengers Traveling: Passengers on LATAM flights with connection, o...
29/01/2020
CONTINGENCY - Earthquake in Jamaica and Cuba
LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in Jamaica and Cuba Passengers traveling: From/to/through: Montego Bay (MBJ) a...
27/01/2020
CONTINGENCY - Adverse weather conditions in Arequipa (AQP), Peru
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arequipa (AQP), Peru Passengers traveling: From/to/through:...
27/01/2020
Wrong cancellations in domestic and regional route flights in Peru
Due to a modification made to the systems that support the publication process, certain flights were canceled by mistake from...
23/01/2020
FARES - Changes to the refund category on routes to North America
Description: The brands Light in Economy class and Plus in Premium Economy/Business class may now be refunded before flight d...
23/01/2020
CONTINGENCY - Adverse weather conditions in Calama (CJC), Chile
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Calama (CJC), Chile Passengers traveling: From/to/through: ...
20/01/2020
PASSENGER PROTECTION - Cancelation by error of flight LA8180 GRU-JFK
Description: Due to a modification made to the systems that support the publication process, flight LA8180 GRU-JFK with fligh...
16/01/2020
AIRPORT - Change of Terminal in New York Airport (JFK)
Description: LATAM will move its operations at John F. Kennedy International Airport (JFK) from Terminal 8 to Terminal 4, whe...
15/01/2020
SALES - New Premium Economy cabin in LATAM domestic markets
Description: In an effort to provide differentiated levels of service and cabin to our customers traveling on domestic routes...
14/01/2020
ANCILLARIES - Reaccommodating passengers with LATAM+ seats on flights with Premium Economy cabin
Description: As the number of aircraft with a Premium Economy cabin on regional routes increases and in an effort to provide ...
09/01/2020
ANIMALS IN HOLD - New price for the AVIH service between Santiago and Easter Island
Description: The carriage of AVIH (animals in cargo hold) between Santiago (SCL) and Easter Island (IPC) is now priced as reg...
06/01/2020
CONTINGENCY - Adverse weather conditions in Cuzco
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Cuzco (CUZ) Passengers Traveling: From/to/through: Cuzco (C...
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30/12/2019
CODESHARE - Updated procedure for codeshare flights with American Airlines
Description: Due to the end of the codeshare agreement between LATAM and American Airlines on January 31, 2020, an update is ...
19/12/2019
SPECIAL SERVICES - Baby Bassinet Update
Description The current B777 route restriction (SCLGRU - SCLLIM - SCLIPC) for BSCT has been lifted. Scope All customers reque...
19/12/2019
BAGGAGE - Excess baggage charge with other airlines
Description: LATAM has an automatic system in order to calculate excess baggage correctly with other airlines within the itin...
13/12/2019
CONTINGENCY - Extension of exceptions due to adverse weather conditions in Bogotá, Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá, Colombia Passengers traveling: From/to/through: Bog...
12/12/2019
CONTINGENCY - Adverse weather conditions in Bogotá, Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá, Colombia Passengers traveling: From/to/through: Bog...
11/12/2019
CONTINGENCY - Commercial exceptions due to volcano Sangay, Cuenca
LATAM COMMERCIAL EXCEPTIONS Due to: Volcanic ash from Sangay volcano - Cuenca, Ecuador Passengers traveling: From/to/through:...
11/12/2019
CONTINGENCY - Adverse weather conditions in Bogota, Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogota that affect operation in Colombia Passengers traveli...
09/12/2019
ROUTES - New service between São Paulo (CGH) and Chapecó (XAP)
We are pleased to announce our new service between São Paulo (CGH) and Chapecó (XAP), Brazil, scheduled to begin on March, 29...
09/12/2019
CONTINGENCY - Adverse weather conditions in Bogotá, Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá, Colombia Passengers traveling: From/to/through: Bog...
08/12/2019
CONTINGENCY - Runway closure at Bogota airport, Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: Runway closure at Bogota airport Passengers traveling: From/to/through: Bogotá (BOG), Col...
07/12/2019
CONTINGENCY - Adverse weather conditions in Bogotá, Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá, Colombia Passengers traveling: From/to/through: Bog...
06/12/2019
CONTINGENCY - Strike of aeronautical unions in Buenos Aires airports
LATAM COMMERCIAL EXCEPTIONS Due to: Strike of aeronautical unions in Buenos Aires airports (AEP / EZE) Passengers traveling: ...
05/12/2019
CONTINGENCY - Extension of exceptions due to general strike in France
LATAM COMMERCIAL EXCEPTIONS Due to: General strike in France Passengers traveling: From/to/through: Paris-Charles De Gaulle (...
05/12/2019
BAGGAGE - New baggage allowance for Premium Economy class
Description: The new checked baggage allowance for Plus brand and LATAM Pass tickets issued in Premium Economy class is 1 pie...
05/12/2019
RESERVATIONS - Creating reservations with the same name as the travel document
Description: To comply with the immigration documentation requirements when entering the United States and avoid fines for er...
05/12/2019
REFUND - Right of withdrawal in Colombia
Description: The right of withdrawal in Colombia, for tickets issued since December 6, 2019, will be governed by the Consumer...
04/12/2019
CONTINGENCY - General strike in Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers traveling: From/to: All Colombia airports Original ...
04/12/2019
ROUTES - New seasonal operations
We are please to inform the new seasonal routes according to the following: Route Type Regional South America Flights* Route ...
02/12/2019
CONTINGENCY - General strike in France
LATAM COMMERCIAL EXCEPTIONS Due to: General strike in France Passengers traveling: From/to/through: Paris-Charles De Gaulle (...
02/12/2019
AGREEMENTS - LATAM introduces changes to its interline agreements
Description: In preparation for our new alliance with Delta Air Lines (DL) and in an effort to provide more benefits and flig...
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28/11/2019
ROUTES - New service between Coca and Quito
We are pleased to inform a new route between Coca (OCC), Ecuador and Quito (UIO), Ecuador, that will operate starting on Apri...
28/11/2019
ROUTES - New service between Santa Rosa and Quito
We are pleased to inform a new route between Santa Rosa (ETR), Ecuador and Quito (UIO), Ecuador, that will operate starting o...
28/11/2019
Special services - Change in Temporary Embargo AVIH by Weather Conditions in JFK
Description: Due to the low temperatures in JFK (New York), the seasonal embargo on AVIH (live animals in cargo hold) normall...
28/11/2019
REFUND - Refund process due to airport tax reduction in Chile
Description: On September 1, 2019, a second reduce of airport taxes was carried out in Chile, hence the difference the amount...
28/11/2019
REFUNDS - Changes to the refund policy
Description: On international routes, refund WITHOUT PENALTY is now permitted in classes J, C, D, W, Y, B, H before and after...
26/11/2019
CONTINGENCY - Extension of exceptions due to protests in Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers: On LATAM flights affected and not affected by itin...
26/11/2019
CONTINGENCIA - Exceptions due to protests in Bogota
LATAM COMMERCIAL EXCEPTIONS Due to: Protest in Bogota Passengers: On LATAM flights affected and not affected by itinerary cha...
24/11/2019
CONTINGENCY - Extension of exceptions due to protests in Bolivia
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...
23/11/2019
CONTINGENCY - Extension of exceptions due to protests in Bolivia
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...
23/11/2019
CONTINGENCIA - Extension of exceptions due to protests in Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers: On LATAM flights affected and not affected by itin...
19/11/2019
CONTINGENCY - General strike in Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers: On LATAM flights not affected by itinerary changes...
17/11/2019
CONTINGENCY - Extension of exceptions due to protests in Bolivia
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...
15/11/2019
CONTINGENCY - Extension of exceptions due to protests in Bolivia
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...
14/11/2019
CONTINGENCY - Extension of exceptions due to protests in Bolivia
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...
11/11/2019
CONTINGENCY - Extension of exceptions due to protests in Bolivia
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...
10/11/2019
CONTINGENCY - Extension of exceptions due to protests in Bolivia
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...
09/11/2019
CONTINGENCY - Systems crash in Colombia and Bogota (BOG) weather
LATAM COMMERCIAL EXCEPTIONS Due to: Systems crash in Colombia and Bogota (BOG) weather Passengers: On LATAM flights affected ...
07/11/2019
CHANGE TO AN EARLIER/LATER FLIGHT - New time window for online changes
Description: Latam.com and the LATAM APP allow changing a flight to an earlier/later flight 24 hours prior to its schedule de...
07/11/2019
ROUTES - New service between Sao Paulo and Mount Pleasant
We are pleased to inform a new route between Sao Paulo (GRU) Brazil and Mount Pleasant (MPN), that will operate starting on N...
07/11/2019
AGREEMENTS - IET agreement between LATAM and Royal Air Maroc
Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL...
06/11/2019
CONTINGENCY - Lufthansa (LH) crew Strike
LATAM COMMERCIAL EXCEPTIONS Due to: Lufthansa (LH) cabin crew Strike Passengers: On LATAM flights not affected by itinerary c...
06/11/2019
EXCEPTIONS - Due to the change of city in which the final of the Copa Libertadores 2019 will be held
This update applies from today November 6th - 3:00 p.m. (LT CL) Applicable to: All sales channels Description: Due to the cha...
05/11/2019
CONTINGENCY - Extension of exceptions due to protests in Bolivia
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...
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31/10/2019
EXCEPTIONS - Postponement of the university entrance exams (PSU) in Chile
Updated in november, 05, 2019. Applicable to: All sales channels Description: Due to the reschedule of the university entranc...
31/10/2019
CONTINGENCY - Extension of exceptions due to protests in Bolivia
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...
31/10/2019
EXCEPTIONS - Exceptions for passengers traveling to New Zealand
Description: Commercial exceptions will be given to passengers who present themselves to boarding without the electronic visa...
30/10/2019
SPECIAL PASSENGERS - Changes to the ESAN policy and implementation of ESAN form at latam.com
UPDATE: Flexibility is added for tickets issued before November 15. Descripción: Cambios en ESAN respeto a rutas aplicables, ...
30/10/2019
ROUTES - New operation between Congonhas (CGH) - Fortaleza (FOR)
We are pleased to inform a new route between Congonhas (CGH), Brasil y Fortaleza (FOR), Brasil, that will operate starting on...
29/10/2019
CONTINGENCY - Cusco airport is closed due to runway damage
LATAM COMMERCIAL EXCEPTIONS Due to: Cusco airport is closed due to runway damage. Passengers: On LATAM flights affected and n...
26/10/2019
CONTINGENCY - Extension of exceptions due to demonstrations in Chile
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Chile Passengers: On LATAM flights affected and not affected by itinerary cha...
24/10/2019
FFP LATAM PASS - 50% discount for seats purchased by Gold Plus members
A 50% discount has been implemented for Gold Plus members who purchase their seats on DOM BR flights. Description: Gold Plus ...
24/10/2019
CONTINGENCY - Possible transport strike in Italy
LATAM COMMERCIAL EXCEPTIONS Due to: Possible transport strike in Italy on Friday, October 25, 2019 Passengers: On LATAM fligh...
24/10/2019
TICKETING - South American Airpass (SAA) renamed LATAM Airpass (SAA)
This is to inform that effective immediately the South American Airpass (SAA) has been renamed LATAM Airpass (SAA). Points to...
24/10/2019
ACTUALIZATION - New Electronic Visa Requirement for Passengers Traveling to and Transiting New Zealand
We inform you that due to a new direct operation between SCL-SYD-SCL, the information previously reported in “New Electronic ...
24/10/2019
PASSENGER PROTECTION - Protection subject to cabin availability via latam.com due to mass contingencies
Description In case of mass contingencies, those passengers who are not affected by itinerary changes will be eligible for se...
21/10/2019
CHECKED BAGGAGE - Tiered pricing for checked bags extended to Brazil domestic routes
Description The tiered pricing policy for checked bags according to season (high/low season), early purchase, brand and/or ro...
21/10/2019
CONTINGENCY - Extension of exceptions due to protests in Santiago, Chile
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Santiago that cause access problems to the airport Passengers: On LATAM fligh...
18/10/2019
CONTINGENCY - Adverse weather conditions in Cuzco, Peru
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Cuzco, Peru Passengers: On LATAM flights affected and not a...
17/10/2019
GROUPS - Fare exceptions for group issuance
Description In order to maintain the fare delivered at the time of booking, the following fare exceptions that are not be con...
14/10/2019
CONTINGENCY - Protests in Barcelona that block access to the airport
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Barcelona that block access to the airport. Passengers: On LATAM flights not ...
14/10/2019
ROUTE - Changes in the operation between Congonhas (CGH) y Galeão (GIG), Brazil
Due to commercial definitions, the route between Congonhas (CGH) y Galeão (GIG) will cease operations for flights from Januar...
14/10/2019
ROUTES - New operation between Quito and Manta
We are pleased to inform a new route between Quito (UIO), Ecuador y Manta (MEC), Equador, that will operate starting on Novem...
13/10/2019
CONTINGENCY - Extension of commercial exceptions due to protests in Ecuador
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Ecuador that may block access to the Guayaquil (GYE) and Quito (UIO) airports...
12/10/2019
CONTINGENCY - Adverse weather conditions in Buenos Aires, Argentina
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Buenos Aires, Argentina Passengers: On LATAM flights not af...
10/10/2019
SALES - Sale of premium economy cabin on codeshare flights operated by Iberia
Description Assisted sale channels (Contact Center, Ticket Offices and Travel Agencies) can now sell Premium Economy tickets ...
09/10/2019
CONTINGENCY - Extension of exceptions due to protests in Ecuador
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Ecuador that may block access to the Guayaquil (GYE) and Quito (UIO) airports...
09/10/2019
ROUTES - New operation between Brasilia (BSB) and Asunción (ASU)
We are pleased to inform the new route between Brasília (BSB), Brazil and Asunción (ASU), Paraguay, which will operate in wet...
07/10/2019
ROUTES - Exceptions established for flights operated by Wamos Air
The following are the new conditions for exceptions to flights operated by Wamos Air on the route between Santiago, Chile (SC...
07/10/2019
CONTINGENCY - Protests in Ecuador
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Ecuador that may block access to the Guayaquil (GYE) and Quito (UIO) airports...
04/10/2019
CONTINGENCY - Extension of exceptions due to adverse weather conditions in Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions throughout the Colombian territory. Passengers: On LATAM fligh...
04/10/2019
CONTINGENCY - Extension of exceptions due to national transportation strike in Ecuador
LATAM COMMERCIAL EXCEPTIONS Due to: National ground transportation strike in Ecuador that block access to Guayaquil (GYE) and...
03/10/2019
CONTINGENCY - Adverse weather conditions in Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions throughout the Colombian territory. Passengers: On LATAM fligh...
03/10/2019
ROUTES - New service between Santiago and Curitiba
We are pleased to inform a new route between Santiago Chile (SCL) y Curitiba (CWB), that will operate starting on March, 2020...
03/10/2019
CONTINGENCY - National ground transportation strike in Ecuador
LATAM COMMERCIAL EXCEPTIONS Due to: National ground transportation strike in Ecuador that block access to Guayaquil (GYE) and...
03/10/2019
PASSENGERS - Sign language simultaneous translation
Applicable to: All sales channels Description In compliance with ANAC Resolution 280 – special services to PRSA – at airports...
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28/09/2019
EXCEPTIONS - Changes requests for AA fligths on LATAM tickets
We inform you that the system issues to book American Airlines flights are solved. Therefore, the commercial exceptions infor...
27/09/2019
CONTINGENCY - Climatic conditions in Trujillo, Peru
LATAM COMMERCIAL EXCEPTIONS Due to: Due to bad weather conditions in Trujillo, Peru. Passengers: On LATAM flights affected an...
26/09/2019
CODESHARE - New codeshare service between LATAM and Finnair
This is to inform that a new codeshare operation between LATAM and Finnair for routes within Europe is already available in o...
26/09/2019
CONTINGENCY - Climatic conditions in Trujillo, Peru
LATAM COMMERCIAL EXCEPTIONS Due to: Due to bad weather conditions in Trujillo, Peru. Passengers: On LATAM flights affected an...
26/09/2019
BAGGAGE - Information available at latam.com regarding the price of checked baggage for purchase
Description: The policy regarding different prices for checked bags according to season (high/low season), early purchase, br...
26/09/2019
RESERVATIONS & TICKETING - Procedure of the use of Travel Agencies credit cards without consent
With regard to resolution 890 of IATA regarding the customer card sales rules that travel agencies must follow regarding the ...
23/09/2019
MINORS - Updating of needed documentation for non unaccompanied minors in Brazil domestic flights
Please be informed that from now an update in the necessary documentation for the boarding of unaccompanied minors on domesti...
23/09/2019
CONTINGENCY - National strike in Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: National Stop of transporters in Colombia Passengers: On LATAM flights not affected by it...
20/09/2019
CONTINGENCY - Climatic conditions in Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: Due to bad weather conditions throughout the Colombian territory. Passengers: On LATAM fl...
12/09/2019
ANCILLARIES - Update to the price of the Change to Earlier/Later Flight product
Description: Effective 16 September 2019, the prices of the flight change product will be updated for: - Domestic Argentina o...
12/09/2019
GROUPS - Considerations for changes to a new ticket in group reservations
Please be informed that starting on September 19, 2019, 30% change to a new ticket will be permitted for tickets with 100% do...
10/09/2019
ROUTES - New service between Concepción (CCP) and Lima (LIM)
We are pleased to announce our new service between Concepción (CCP), Chile y Lima (LIM), Peru, scheduled to begin on January,...
05/09/2019
ANCILLARIES - New time ranges for checked bag price differentiation on Brazil DOM routes
Description: This is to inform that for Brazil domestic flights, the checked bag price differentiation will change from 3 to ...
05/09/2019
LATAM+ - Seat sales on wide body aircraft on domestic routes
Description: Some frequencies on the Santiago (SCL) - Punta Arenas (PUQ) route in Chile and some domestic routes in Brazil* w...
05/09/2019
CONTINGENCY - Strike in Iguazú (IGR), Argentina
LATAM COMMERCIAL EXCEPTIONS Due to: Strike in the city of Iguazú that could affect access to the Airport Passengers: On LATAM...
03/09/2019
CONTINGENCY - Exceptions due to Hurricane Dorian
LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Dorian Miami - Orlando. Passengers: On LATAM flights affected and not affected ...
02/09/2019
CONTINGENCY - Extension of exceptions due to Hurricane Dorian
LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Dorian Miami - Orlando. Passengers: On LATAM flights not affected by itinerary ...
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30/08/2019
ROUTES - New domestic operations in Brazil
We are pleased to report the new domestic routes in Brazil, which will operate from November 15, 2019 according to the follow...
29/08/2019
New electronic travel authorization in New Zealand
Updated October 24, 2019. This is to inform that in flights from October 1st, 2019, New Zealand will introduce a new electron...
29/08/2019
CONTINGENCY - Hurricane Dorian
LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Dorian Miami - Orlando. Passengers: On LATAM flights not affected by itinerary ...
29/08/2019
Entry requirements to Easter Island (IPC)
This is to inform that effective 02 September 2019 the police check conducted on all tourists traveling to Easter Island from...
29/08/2019
FARES - New brand for domestic markets
As part of LATAM's commitment to offer more options, customization and flexibility for all types of passengers, please be inf...
27/08/2019
CONTINGENCY - Tropical storm Dorian
LATAM COMMERCIAL EXCEPTIONS Due to: Tropical storm Dorian. Passengers: On LATAM flights not affected by itinerary changes Tra...
26/08/2019
ANCILLARIES - LATAM Market suspended on domestic flights Brazil
We inform you that the LATAM Market is suspended on domestic flights Brazil until further notice. Applicable to: All sales ch...
22/08/2019
Passenger Protection - Change to a nearby airport
This is to inform that two new airports have been added to the list of nearby airports, thus increasing our protection option...
21/08/2019
EXCEPTIONS - New visa requirements for Venezuelans traveling to Ecuador
Description: As of August 26, 2019, Venezuelan passengers embarking on any flight to Ecuador must have a visa to enter the co...
14/08/2019
MINORS - Updating of needed documentation for non unaccompanied minors in Brazil domestic flights
Please be informed that from now on an updating of needed documentation for non unaccompanied minors in Brazil domestic fligh...
09/08/2019
Considerations for codeshare flights operated by Japan Airlines (JL) on the Japan (JP) - Brazil (BR) route
Description: This is to inform that, in the case of reservations on the Japan (JP) - Brazil (BR) route with a codeshare fligh...
08/08/2019
BAGGAGE - Personal items permitted in the cabin
The following considerations have been updated regarding personal items permitted in the cabin regardless of the carry-on bag...
08/08/2019
ROUTE - Update on the changes in the operation of Santos Dumont Airport (SDU), Rio de Janeiro
We inform you that the publication about changes in the operation of Santos Dumont Airport (SDU) is updated, with the benefit...
08/08/2019
ROUTES - New service between Rio de Janeiro (SDU) and Salvador (SSA)
We are pleased to announce our new service between Rio de Janeiro (SDU) and Salvador (SSA), Brazil, scheduled to begin on 27 ...
07/08/2019
CONTINGENCY - Strike in Arequipa, Peru
LATAM COMMERCIAL EXCEPTIONS Due to: Strike in the city of Arequipa that could affect access to the Airport Passengers: On LAT...
01/08/2019
New codeshare service between LATAM and Air Italy
FYI – This is to inform that a new codeshare operation between LATAM and Air Italy for domestic service in Italy is already a...
01/08/2019
AGREEMENTS - New IET agreement between LATAM and Aeroflot (SU)
Description: New unilateral IET agreement between LATAM Airlines Group and Aeroflot (SU). Aeroflot is a Russian airline with ...
No content available
26/07/2019
ROUTE - Changes to the operation at Santos Dumont Airport (SDU), Rio de Janeiro
After some changes about the closing dates of Santos Dumont Airport (SDU), the local authority of Brazil defines that the beg...
25/07/2019
CONTINGENCY - Possible strike in Peru
LATAM COMMERCIAL EXCEPTIONS Due to: Possible strike of the Unified Union of Air Traffic Controllers of Peru (SUCTA Peru) Pass...
24/07/2019
MINORS - Updating of needed documentation for non unaccompanied minors in Brazil domestic flights
Please be informed that from now on an updating of needed documentation for non unaccompanied minors in Brazil domestic fligh...
21/07/2019
CONTINGENCY - Adverse weather conditions in Bariloche (BRC) Argentina
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bariloche (BRC) Argentina Passengers: On LATAM flights not ...
11/07/2019
ROUTE - Flights between Brazil and USA will migrate to LA carrier
This is to inform that starting October 27, 2019 flights between Brazil (BR) and the United States (US) currently published w...
11/07/2019
Rule for crew fares (CREW) sold in the United States is extended
We inform that immediate effect, the special refund condition to the “CREW product” is extended.This applies for issues as of...
03/07/2019
ROUTE - Changes to the operation at Santos Dumont Airport (SDU), Rio de Janeiro
This is to inform that the runway repair work at Santos Dumont Airport (SDU) in Rio de Janeiro has been suspended until furth...
No content available
30/06/2019
No visa needed to travel to Brazil
Effective June 17, 2019 U.S. and Canadian travelers no longer need a visa to enter Brazil. U.S. and Canadian citizens can spe...
27/06/2019
REMINDER - Reissue of tickets with fares associated to a "Tour Code"
We remind you that when reissuing Negotiated/Private fares associated to a Tour Code, the following should be considered: For...
24/06/2019
EXCEPTIONS - New visa requirements for Venezuelans traveling to Chile
Effective IMMEDIATELY, the Government of Chile has issued a visa requirement for all Venezuelan citizens traveling to Chile a...
21/06/2019
BAGGAGE - New baggage allowance for routes between South America - USA, and South America - Israel
Description: The baggage allowance in Economy cabin will be determined by the brand purchased. Scope: Routes between (one way...
20/06/2019
REFUNDS - Refunding procedure for tickets issued in South Korea
Description: South Korean law requires air tickets to explicitly offer the possibility of refund depending on how early in ad...
20/06/2019
REFUND - Update to the refund for exact duplicate policy
This is to inform that with immediate effectiveness the countries that charge an administrative fee for refunds due to exact ...
18/06/2019
BAGGAGE - Suspension of Sports Equipment Waiver in domestic route Argentina
Please be informed that the Sports Equipment Waiver for tickets on 100% domestic route Argentina has been suspended, the waiv...
14/06/2019
ROUTE - Changes to the operation at Santos Dumont Airport (SDU), Rio de Janeiro
The runway repair work at Santos Dumont Airport (SDU) in Rio de Janeiro has been suspended until further notice. The updated ...
13/06/2019
PILOT - Suspension of Brand Light pilot program that allowed changes with penalty on certain CO DOM routes
Applicable to: All sales channels Description: The pilot program announced last May that allowed changes with penalty for tic...
11/06/2019
AIRPORT - Temporary closure of Asunción Airport in Paraguay
This is to inform that Asuncion International Airport (ASU) in Paraguay will be closed on 15 June 2019 during certain hours f...
04/06/2019
ROUTE - Changes in the operation between Guayaquil (GYE) and Madrid (MAD)
As part of a continuous evaluation of the LATAM networks, the direct flight between Guayaquil (GYE) and Madrid (MAD) will no ...
04/06/2019
ROUTE - Changes to the operation between Santiago (SCL) and Rosario (ROS)
This is to inform that the date of termination of the operation has been brought forward to 15 August 2019. This updates the ...
04/06/2019
ROUTE - Changes to the operation between Bogota (BOG) and Miami (MIA)
FYI - This is to inform that, due to operational constraints, the operation between Bogota (BOG) and Miami (ROS) will be susp...
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30/05/2019
TICKET CHANGES - Procedure to calculate penalties for fares in Brazil added to LATAM Trade
FYI - This is to inform that the “Ticket Modifications” section of LATAM Trade now includes the manner in which the system ca...
30/05/2019
ROUTE - Changes to the operation between Belem (BEL) and Rio de Janeiro (GIG)
This is to inform that, due to commercial constraints, the operation between Belem (BEL) and Rio de Janeiro (GIG) has been su...
30/05/2019
ROUTES - New service between Sao Paulo (GRU) and Navegantes (NVT)
We are pleased to announce our new service between Sao Paulo (GRU) and Navegantes (NVT), Brazil, scheduled to begin on 06 Jun...
24/05/2019
ROUTE - Changes in the operation between Santiago (SCL) and Neuquén (NQN)
As part of a continuous evaluation of the LATAM networks, the direct flight between Santiago (SCL), Chile and Neuquén (NQN), ...
24/05/2019
Reminder Entering contact information in the reservation
This is to remind you of the need to include the passenger's contact data in the reservation. Having the passenger's contact ...
16/05/2019
CODESHARE - New codeshare service between LATAM and China Eastern Airlines
This is to inform that a new codeshare operation between LATAM and China Eastern Airlines for service between Oceania and Asi...
09/05/2019
Update - Yellow fever vaccine for passengers traveling between Brazil and Paraguay
Due to updates in the decree of the Public Health Ministry of Paraguay, passengers traveling between Brazil and Paraguay must...
03/05/2019
BAGGAGE - Excess carry-on baggage fee now charged at the boarding gate on international flights
Description: Excess carry-on baggage fee now applied at the boarding gate on international flights. An excess carry-on fee wi...
03/05/2019
FARES - Changes with associated penalty now permitted on certain Colombia domestic routes
Description: In an effort to provide our customers with increased travel options, a pilot program will be implemented whereby...
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30/04/2019
ROUTES - New operation between Brasilia (BSB), Brazil and Lima (LIM), Peru
We are pleased to inform a new route between Brasilia (BSB), Brazil and Lima (LIM), Peru, that will operate according to the ...
30/04/2019
CONTINGENCY - Possible Strike in Argentina
LATAM COMMERCIAL EXCEPTIONS Due to: Possible strike in Argentina called by Confederación Argentina de Trabajadores del Transp...
26/04/2019
ROUTE - Postponement of the operation between Lima (LIM) and Montego Bay (MBJ)
This is to inform that, due to commercial decisions, the operation between Lima (LIM), Peru, and Montego Bay (MBJ), Jamaica, ...
26/04/2019
ROUTES - Changes to the operation between Santiago (SCL) and Rosario (ROS)
This is to inform that, due to operational constraints, the operation between Santiago, Chile (SCL) and Rosario, Argentina (R...
03/04/2019
Route closure between Buenos Aires (EZE) and Brasilia (BSB)
Due to commercial constraints, effective May 01, 2019 the operation between Buenos Aires (Argentina) and Brasilia (Brazil) ha...
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28/03/2019
REFUND - Refund due to DNB
Applicability: All countries except Brazil. This is to inform that, effective immediately, whenever a customer requests a ref...
27/03/2019
BAGGAGE - Changes to the baggage policy for infants
This is to inform our Travel Agents that the baggage allowance for tickets of infant passengers (INF) has been discontinued o...
21/03/2019
REFUNDS - New LATAM refund policy
In an effort to simplify LATAM’s ticket refund rules, we inform that all commercial tickets with public fares will show penal...
14/03/2019
Runway maintenance at Pereira airport (PEI), Colombia
This is to inform our travel agents that due to scheduled runway maintenance work at Pereira airport (PEI), Colombia, the fol...
13/03/2019
CODESHARE - New bilateral codeshare agreement between LATAM Airlines and Air Tahiti Nui(TN)
Please be informed that since August 30, 2018, a new codeshare operation between LATAM and Air Tahiti Nui on the routes betwe...
07/03/2019
ROUTES - Changes in the operation between Bogota (BOG) and Cancun (CUN)
Please be informed that from July 01, 2019, direct flights between Bogota (BOG), Colombia, and Cancun (CUN), Mexico, will be ...
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26/02/2019
ROUTES - New direct route between Cuzco (CUZ) and La Paz (LPB)
We are pleased to inform you the new direct route between Cuzco (CUZ), Peru and La Paz (LPB), Bolivia that will operate start...
22/02/2019
CONTINGENCY - Earthquake in Ecuador
LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in southern Ecuador Passengers: On LATAM flights not affected by itinerary cha...
12/02/2019
CONTINGENCY - Main streets blockade by agrarian strike in Cuzco (CUZ)
LATAM COMMERCIAL EXCEPTIONS Due to: Main streets blockade by agrarian strike in Cuzco (CUZ) Passengers: On LATAM flights not ...
12/02/2019
CONTINGENCY - Streets closed in Medellin due to Tour Colombia 2019
LATAM COMMERCIAL EXCEPTIONS Due to: Closure of streets in Medellín due to Tour Colombia 2019 Passengers: On LATAM flights not...
08/02/2019
CONTINGENCY - Adverse weather conditions in Calama (CJC), Chile
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Calama (CJC) affecting access to the airports Passengers: O...
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31/01/2019
Checked bag prices by route and fare
In an effort to align the checked bag offer to the new business model, a testing period began last 26 December for the Chilea...
31/01/2019
Refund due to airport tax reduction in Chile
FYI – This is to inform that effective 01 February 2019, the LATAM Trade Chile Home will feature a downloadable tax refund fo...
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