17/01/2022
PASSENGER PROTECTION - Protection on Delta flights
Canceled flights: Due to operational needs, certain flights have been cancelled, for which travel solutions will be offered o...
12/01/2022
Cancellation of Flights for Health Reasons
LATAM would like to inform you that, due to the recent spike in cases of Covid-19 and Influenza, there are scheduled cancella...
11/01/2022
EXCEPTIONS - Due to operational needs on the international routes GRU-BCN/JFK/LIS/MEX
Due to operational requirements, LATAM will provide commercial exceptions to customers traveling between January 15 and 31, 2...
No content available
30/12/2021
PASSENGER PROTECTION - Change to a Nearby Airport in Uruguay
UPDATE: As part of an adjustment in the LATAM routes offer, we inform you that a protection process will be initiated for pas...
30/12/2021
SPECIAL PASSENGERS - Passengers traveling with a service dog SVAN in Chile
Description: This is to inform that Chile allows transporting a service dog SVAN during the animal's training period. Scope: ...
24/12/2021
CONTINGENCY - Protests in Lima (LIM), Perú. Risk Strike Air Controllers Corpac
This is to inform that due to local demonstrations, all flights to/from Lima (LIM), Perú scheduled for today 24 dic 2021 are ...
23/12/2021
SALES - Ticket Validity
Description: In case of ticket issuance/reissue, we must consider the application of different scenarios regarding the validi...
20/12/2021
CONTINGENCY - The availability of the routings GRUMADGRU and GRUJFKGRU has been re-established.
We inform you that the flights that were incorrectly deleted on 7th December are again available on your GDS. GRUMADGRU del 0...
16/12/2021
COMMERCIAL EXCEPTIONS - Non-consecutive coupon use for ticketed groups
Description: Exclusively on occasion of the Cali 2021 Junior Pan American Games, we are authorizing non-consecutive coupon us...
15/12/2021
CONTINGENCY - Travel restriction due to unforeseen requirements
Due to Cambio políticas BR, established to passengers traveling to Brasil it has been defined to provide flexibility to passe...
14/12/2021
14/12/21 CONTINGENCY - Cúcuta (CUC), Colombia. Contingency in CUC
This is to inform that due airport needs, all flights to/from Cúcuta (CUC), Colombia scheduled for today 14 dic 2021 are bein...
10/12/2021
CONTENGENCY - ERROR CANCELLATION FOR ROUTES GRUMADGRU and GRUJFKGRU
Please be advised that due to an error in publication on Tuesday, December 7, direct flights for these routes were canceled: ...
09/12/2021
SPECIAL PASSENGERS - Animals in Hold (AVIH) and Pets in Cabin (PETC), new acceptance criteria
Description: In an effort to improve the safety and comfort conditions for pet transportation, certain criteria have been mod...
07/12/2021
CHECK IN - Passengers in Chile’s MINSAL COVID-19 database
Description This is to inform that domestic check-in is linked to the Ministry of Health’s (MINSAL) database and therefore bl...
06/12/2021
06/12/21 CONTINGENCY - Travel restriction due to unforeseen requirements
Due to the change in the entry policy established for passengers traveling to the United Kingdom, it has been defined to prov...
03/12/2021
EXCEPTIONS - Improvements to the flexibilities applied to unused tickets
Description In an effort to simplify the identification and management of unused tickets approaching expiration of customers ...
02/12/2021
SPECIAL PASSENGERS - Medical certificate, time limit for issuing a Medical Certificate
Description: The validity of medical certificates has been standardized to a maximum of 10 days prior to flight departure in ...
02/12/2021
PASSENGER PROTECTION - Flexibility for changing to a nearby airport
Description: Flexibility to switch to a nearby airport involving the Havana (HAV) and Tel Aviv (TLV) routes, is extended unti...
No content available
29/11/2021
28/11/21 CONTINGENCY - Operational disruption due to Sismo. in IQT,TPP,JAE,CJA,CIX,PIU
This is to inform that due to Sismo., all flights to/from IQT,TPP,JAE,CJA,CIX,PIU scheduled for today 28 nov 2021 until 30 no...
25/11/2021
SPECIAL SERVICES - Update temporary Suspension of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies
Starting on December 1, 2021 and until further notice, new policies will be adopted by the Centers and Diseases Control and P...
18/11/2021
PASSENGER PROTECTION - Protection of Group Reservations Without Tickets Issued
Description: New time limit for protecting NON-Ticketed Groups in case of rescheduling or cancellation. Scope Non-ticketed gr...
16/11/2021
CODESHARE - New routes added to the codeshare agreement between LATAM and Delta Air Lines
Description: This is to inform about the expansion of the bilateral codeshare agreement between LATAM (LA) and Delta Air Line...
16/11/2021
AVIH - Animals in Hold Carriage Suspension Extended on BR Domestic Routes
Description: The Animals in Hold (AVIH) service continues to be suspended until December 14, 2021. Scope: Carriage of Animals...
11/11/2021
PASSENGER PROTECTION - The content is modified on the term to benefit from a protection
Description: Since the time limit established to give a rescheduling at no cost to passengers affected by an involuntary chan...
11/11/2021
Documentation and Health Restriction Review
Description: In order to ensure our customers have access to clear and detailed information, we remind you that agents must a...
09/11/2021
PASSENGER PROTECTION - New nearby airport options in Argentina
Description New nearby options added in Argentina until March 31, 2022 Scope: Canceled/rescheduled international flights unti...
08/11/2021
EXCEPTIONS - Flexibility Extension for Tickets with Unused Segments
Update: a site has been created to verify ticket affectation and the change options available Description In an effort to pro...
04/11/2021
SERVICES - Check in through E-Business
Description: This is to inform that the Group Check-in function via LATAM's new website is temporarily unavailable, so custom...
No content available
28/10/2021
28/10/21 CONTINGENCY - Protests in Punta Arenas (PUQ), Chile. Manifestations
This is to inform that due to local demonstrations, all flights to/from Punta Arenas (PUQ), Chile scheduled for today 28 oct ...
28/10/2021
SUSPENSION OF THE CODESHARE AGREEMENT WITH PARANAIR (ZP)
Due to commercial requirements, the codeshare operation between Asuncion and Buenos Aires is nolonger available. Flights have...
27/10/2021
PASSENGER PROTECTION - Temporary Suspension of the Lima (LIM) ⇄ San Jose (SJO) route
Due to commercial requirements, the Lima (LIM) - San Jose (SJO) route will be suspended from November 01, 2021 until June 30,...
14/10/2021
SPECIAL NEEDS - Considerations for issuing extra seat or cabin baggage
Description In order to ensure that the reservations generated for EXST and CBBG services comply with the standards prior to ...
07/10/2021
PASSENGER PROTECTION - Extension of flight cancellations to Sydney (SYD) and Auckland (AKL)
04/10/2021
EXCEPTIONS - Extension of Temporary Suspension of the GRU ⇄ MCO route
Due to commercial requirement, temporary suspension of Guarulhos (GRU) Orlando (MCO) flights are suspended until November 30,...
01/10/2021
TICKET MODIFICATIONS - Update to information on commercial exceptions
Description The information on LATAM Trade about flexibility for changes 24 hours after purchase, medical reasons, death and ...
No content available
30/09/2021
ROUTES - New operation to/from Aeroparque, Buenos Aires, Argentina
Description: This is to announce a new operation to/from Aeroparque (AEP) in Buenos Aires. The new route will be available fo...
29/09/2021
EXCEPTIONS - Passengers traveling to/from Argentina during October 2021
Due to commercial needs, flexibilities for passengers traveling to/from Argentina are extended until October 31, 2021. Update...
24/09/2021
ROUTES - Cancellation of the Bogota (BOG) ⇄ Guayaquil (GYE) Route
Due to commercial requirements, the suspension previously announced for the Bogotá (BOG), Colombia ⇄ Guayaquil (GYE), Ecuador...
13/09/2021
13/09/21 CONTINGENCY - Protests in Jauja (JAU), PERU. Regional unemployment (Accesos Airport)
This is to inform that due to local demonstrations, all flights to/from Jauja (JAU), PERU scheduled for today 13 sept 2021 ar...
08/09/2021
ANCILLARIES - Advance Sale of Special Baggage
Description: As of September 6, 2021, special baggage pre-sale has been implemented for tickets purchased on or after Septemb...
07/09/2021
PASSENGER PROTECTION - New protection option to Aeroparque, Argentina
Description: Please be informed that 3 flights from/to Aeroparque (AEP) Airport, Buenos Aires Argentina are open to book for ...
07/09/2021
CONTINGENCY - Travel restriction due to unforeseen requirements
Due to the prohibition of entry to Peru with an antigen test to passengers traveling to Peru, it has been defined to provide ...
No content available
26/08/2021
08/26/21 EXCEPTIONS - Extension of exceptions for passengers traveling to/from Argentina during September 2021
Scope: Tickets with flights to/from Argentina until September 30, 2021 Description: Due to commercial needs, flexibilities fo...
26/08/2021
EXCEPTIONS - Exceptions for passengers traveling to Spain from Argentina, Bolivia and Colombia are updated
Scope: Passengers with flights to Spain, traveling from Argentina, Bolivia and Colombia and with tickets issued before July 2...
19/08/2021
GROUPS - New Model for Groups
Description: This is to inform about the following Group changes: Elimination of prepayment for ad-hoc groups from Travel Age...
16/08/2021
PASSENGER PROTECTION - Suspension of the Sao Paulo (GRU) - Boston (BOS) route
Canceled flights: Due to the rescheduling of several LATAM routes, the Sao Paulo (GRU) - Boston (BOS) service will be tempora...
05/08/2021
CODESHARE - Extension of the Codeshare Agreement between LATAM and Aeromexico
Description This is to inform that the codeshare agreement between LATAM (LA) and Aeromexico (AM) has been extended and will ...
05/08/2021
Cancellation of Reservations without Protection
Description: Due to the need to maintain flight inventories with the necessary availability for sales and post-sales, we info...
No content available
30/07/2021
EXCEPTIONS - Exceptions for passengers traveling to Spain from Argentina, Bolivia and Colombia
These exceptions are no longer available since August 24, 2021 because the restriction on entry into Spain for these passenge...
29/07/2021
TICKET CHANGES - Simplification of the non-consecutive coupon use process (voluntary)
Description: This is to inform that the procedure for non-consecutive coupon use has been simplified and standardized in all ...
28/07/2021
SPECIAL SERVICES - Changes to PETC and BSCT confirmation criteria
Description: In an effort to improve our service standards for customers who request the Pet in Cabin (PETC) and Baby Bassine...
28/07/2021
SALES - Ticketing Infants Associated to an ADT Passenger
Description: Due to the irregularities detected during the boarding process of infant (INF) reservations and in an effort to ...
26/07/2021
PASSENGER PROTECTION - Flexibilities for passengers traveling to Chile
Description: In compliance with the regulations established by the Chilean Health Authority, all passengers arriving in Chile...
22/07/2021
PASSENGER PROTECTION - Extension of flight cancellations on the BOG ⇄ GYE route
Due to commercial requirements, the cancellations of flights involving the airports of Bogotá (BOG) and Guayaquil (GYE) are e...
12/07/2021
PASSENGER PROTECTION - International operation to/from Chile is cancelled until July 25, 2021
Please be advised that Chile's border closure extends to July 25, 2021 Description: Due to the announcement of the extension ...
08/07/2021
FARES - Ticket issues resume penalties according to the brand purchased
02/07/2021
MINORS - UMNR service is resumed for minors between 8 and 14 years old on international routes Peru
Description: The UMNR service is resumed for minors between 8 and 14 years old on domestic routes in Peru. Scope: Minor passe...
01/07/2021
SPECIAL PASSENGERS - Maximum Number of SVAN per Passenger
Description: The number of service animals authorized per passenger is limited to two (2) for all markets. Scope: Carriage of...
01/07/2021
MINORS- Changes to the Infant Policy
Description LATAM announces the following modifications to its Infant Policy: Infant passengers (INF) will be permitted to tr...
01/07/2021
Refunds - Update to the refund process in Brazil
Description: Due to the new government measures adopted in Brazil, a number of changes have been introduced to the refund of ...
No content available
30/06/2021
ANCILLARIES - Actualization Changes to the seat designation on domestic flights in Brazil, Colombia and Peru
Description: In the domestic markets of Brazil, Colombia and Peru, the A319, A320 and A321 fleet will operate with a new conf...
24/06/2021
PASSENGER PROTECTION - International operation to/from Chile is cancelled until July 14, 2021
Please be advised that Chile's border closure extends to July 14, 2021
22/06/2021
ROUTES: New Routes in the BR Domestic Market
Description: LATAM Airlines Brazil resumes operations in 10 of its routes and adds 1 new destination to its domestic network ...
19/06/2021
CONTINGENCY - Travel Solutions for passengers with affected flights
Update date: July 05, 2021
18/06/2021
EXCEPTIONS - Passengers traveling to/from Argentina during July/August 2021
Description: Please be informed that due to a possible extension of the restrictions in Argentina, it has been defined to ext...
17/06/2021
ANCILLARIES: New carry-on baggage option for the Basic Brand
Description: This is to inform that starting June 18, 2021 a new ancillary will be available for sale on flights operating as...
17/06/2021
Local Policies BR - Non-Consecutive Use of Coupons (Voluntary No Show - R400)
Description: The procedure for Voluntary No Show (R400) has been modified for Travel Agencies. See “Considerations” for furth...
10/06/2021
Use of face shield in LATAM operation
Description: The use of face shields is permitted for passengers in all LATAM operations. Details in the "considerations" fie...
10/06/2021
PASSENGER PROTECTION - Protection Extension on the GRU ⇄ BOS Route
Due to commercial requirements, flight cancellation on the Guarulhos (GRU) ⇄ Boston (BOS) route will be extended from October...
04/06/2021
AGREEMENTS - End of the Codeshare Agreement between LATAM Airlines and Azul (AD)
Description As announced last week, LATAM and Azul have decided to terminate their codeshare agreement in the coming months. ...
No content available
26/05/2021
PASSENGER PROTECTION - Protection Extension on the GRU ⇄ CDG route.
Description: The protection for the route GRU ⇄ CDG has been extended until June 30, 2021. GRU ⇄ CDG (flights cancelled betwe...
25/05/2021
EXCEPTIONS - Update commercial flexibility for passengers with non-affected flights (except Brazil)
Publication date: May 18, 2021 Description: Commercial flexibility for passengers with NON cancelled/rescheduled flights in a...
24/05/2021
New conditions for face mask wearing in Brazil
Description:: Please be informed that minors between 2 and 11 years old (except Brasil, that range of age is between 3 and 11...
18/05/2021
CONTINGENCY - Demonstrations in domestic Colombia
We inform that due to local protests, flights to/from Colombia from May 18th 7:00 a.m. to May 26th 21 11:59 p.m. are affected...
14/05/2021
CODESHARE - Ticket stock to be used when ticketing Codeshare flights on Azul
This is to remind you that Codeshare flights on Azul Airlines (AD) may only be ticketed using ticket stock 045 and 957. Using...
12/05/2021
CONTINGENCY - Protests in Juliaca (JUL), PERU
This is to inform that due to local demonstrations, all flights to/from Juliaca (JUL), PERU scheduled for today 12 may 2021 a...
No content available
28/04/2021
PASSENGER PROTECTION - Protection Extension on the GRU ⇄ BOS route.
Description: The protection on the route GRU ⇄ BOS has been extended until September 30, 2021. GRU ⇄ BOS (flights cancelled f...
28/04/2021
PASSENGER PROTECTION - International operation to/from Chile is cancelled until May 30, 2021
Description: Exceptions for passengers travelling in unaffected flights to/from Chile are extended due to updating restrictio...
22/04/2021
Ancillaries - New Ancillary: Checked Baggage up to 15 Kg on domestic routes Brazil and regional tickets issued in Brazil
Description: Please be informed that as of April 26, 2021, the sale of a new ancillary corresponding to a piece of checked ba...
22/04/2021
EXCEPTIONS - Tax Exemption Verification
Description: This is to inform that customers who declare to be tax exempted, e.g. diplomats, CO veterans, etc., must be tick...
15/04/2021
PASSENGER PROTECTION - New protection option between nearby airports in Brazil
Description: On a temporary basis, protection at a nearby airport in Brazil now includes the option of protection between Rib...
15/04/2021
PASSENGER PROTECTION - New Change to a Nearby Airport options in Chile involving the airport of Osorno (ZOS)
Description: Due to the temporary suspension of certain routes, protection for change to a nearby airport now includes the ai...
15/04/2021
PASSENGER PROTECTION - New Change of Airport Alternatives for Cancelled International Routes
Description: Due to the cancellation of some international routes, new Change of Airport options have been added to certain i...
08/04/2021
FARES - Discount for Minors now authorized in individual reservations
Description: The discount for Minors (CHD/INF) is now authorized if allowed by the applicable fare regulation for fares espec...
07/04/2021
SALES - Reduced operation between Lima (LIM)- Buenos Aires (EZE) during the month of April
Due to government restrictions in Argentina, the operation between Lima (LIM), Peru, and Buenos Aires (EZE), Argentina, has b...
No content available
16/03/2021
PASSENGER PROTECTION - Changes in the operation due to sanitary restrictions
The GRU - LIS - GRU temporary suspension, has been extended until April 15, 2021, except for flights on dates March 21, 23 an...
11/03/2021
GROUPS - Updated exceptions for unused Group reservations
Description The flexibility period for unused flight reservations has been extended through June 30th 2021. Reach: Group rese...
No content available
16/02/2021
PASSENGER PROTECTION - Temporary suspension of certain Long Haul (LH) routes
Description Due to commercial constraints, LATAM will cancel flights on the following routes. Protection agreements have been...
No content available