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LATAM TRADE

News & Contingencies
0 July 2022

01/07/2022

CONTINGENCY - Adverse weather conditions in San Andrés (ADZ), Colombia

We inform that due to adverse weather conditions, flights to/from San Andrés (ADZ), Colombia (domestic flights) on July 1 are...

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0 June 2022

30/06/2022

Face Mask use on LATAM flights

Description Following all the recommendations of international organizations such as the International Air Transport Associat...

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30/06/2022

PASSENGER PROTECTION - Update to the protection process for Groups and Series (Schedule Change (WK/SC))

Description: We indicate the process to request Protection of Groups/Series: If the reservation does not contain CLAIM: (grou...

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29/06/2022

CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador

This is to inform that due to local demonstrations, all flights to/from Ecuador EC scheduled for today 03 jul 2022 are being ...

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28/06/2022

EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)

Description In an effort to provide greater flexibility to customers with expired tickets who have not rescheduled their trav...

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28/06/2022

Iberia Pricing Error - Cancellation of Issued Reservations

We inform you that due to a fare error, inadvertently published by Iberia for the Premium Business cabin, all reservations wi...

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23/06/2022

PASSENGER PROTECTION - Temporary suspension of the São Paulo (GRU) ⇄ Bauru (JTC) in Brazil

Suspension of the São Paulo (GRU) ⇄ Bauru (JTC) route in Brazil is extended until March 28, 2023 Canceled routes: São Paulo (...

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20/06/2022

PASSENGER PROTECTION - Change of Airport in Argentina is extended

20JUN22 Update: Passengers with canceled routes in Argentina will be able to change the departure/arrival by any operating ai...

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20/06/2022

CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador

This is to inform that due to local demonstrations, all flights to/from Ecuador EC scheduled for today 20 jun 2022 are being ...

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18/06/2022

CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador

This is to inform that due to local protests, all flights to/from Ecuador EC from today 14 jun 2022 to 19 jun 2022 are being ...

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17/06/2022

CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador

This is to inform that due to local demonstrations, all flights to/from Ecuador EC scheduled for today 17 jun 2022 until 18 j...

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16/06/2022

CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador

This is to inform that due to local protests, all flights to/from Ecuador EC from today 16 jun 2022 to 16 jun 2022 are being ...

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15/06/2022

PARANAIR - New route in codeshare agreement with Paranair (ZP)

Description A Codeshare agreement with Paranair (ZP) adds the route between Asunción and Santa Cruz de la Sierra ⇄ on the fol...

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15/06/2022

REFUNDS - Points to consider about Refunds

This is to inform our Travel Agents of the following additions to our refund policy that will come into effect immediately. 1...

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15/06/2022

CONTINGENCY - Operational Changes in city/airport Juliaca (JUL), Perú.

This is to inform that due to operational requirements of the Juliaca (JUL), Perú airport, flight from/to Juliaca (JUL), Perú...

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13/06/2022

CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador

This is to inform that due to local demonstrations, all flights to/from Ecuador EC scheduled for today 13 jun 2022 are being ...

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09/06/2022

BAGGAGE - Baggage charge at gate is restarted

Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...

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09/06/2022

AGREEMENTS - IET Agreement between LATAM and Boliviana de Aviación (OB)

Description: The bilateral interline agreement (IET) for issue between LATAM Airlines Group and Boliviana de Aviación (OB) wa...

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09/06/2022

SPECIAL SERVICES - Update temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies

Effective June 10, 2022, the temporary restriction on entry of dogs into the United States from high-risk countries for canin...

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09/06/2022

PASSENGER PROTECTION - Operation to/from Easter Island (IPC) is reestablished

Description: The reestablishment of operations to/from Rapa Nui has been confirmed by the local authorities as of August 04 t...

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03/06/2022

PASSENGER PROTECTION - Cancellation of the operation to/from Jaén (Peru)

Description: Due to the closure of Jaen Airport (JAE) in Peru, established by the local authority, all operations between Jun...

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03/06/2022

CONTINGENCY - Operational Changes in city/airport Jaen (JAE), Perú

This is to inform that due to operational requirements of the Jaen (JAE), Perú airport, flight from/to Jaen (JAE), Perú betwe...

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0 May 2022

28/05/2022

CONTINGENCY - Operational disruption due to Floods in REC

This is to inform that due to Floods, all flights to/from REC scheduled for today 28 may 2022 until 28 may 2022 ,re being aff...

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28/05/2022

CONTINGENCY - Operational Changes in city/airport Juliaca (JUL), Perú.

This is to inform that due to operational requirements of the Juliaca (JUL), Perú airport, flight from/to Juliaca (JUL), Perú...

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26/05/2022

BAGGAGE - Name of personal item is changed

Description: In order to provide clearer information to our passengers about cabin baggage included in each fare, we inform t...

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08/05/2022

CONTINGENCY - JUL, Perú. OPERATIONAL SECURITY

This is to inform that due airport needs, all flights to/from JUL, Perú scheduled for today 08 may 2022 and until may 09, 202...

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06/05/2022

CONTINGENCY - MTR, Colombia. Public order problems

This is to inform that due airport needs, all flights to/from MTR, Colombia scheduled for today 06 may 2022 to 10 may 2022 ar...

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05/05/2022

Train & Bus Service - Content has been updated about Germany Train Service

Description: Please be informed that content related to Train Service in Germany has been updated on LATAM Trade from provide...

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0 April 2022

29/04/2022

CONTINGENCY - JUL, Perú. Jul airport closure

This is to inform that due airport needs, all flights to/from JUL, Perú scheduled for today 29 abr 2022 are being affected by...

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29/04/2022

TICKET CHANGES - Single penalty calculations criteria for all markets

Description: From now on, for every domestic and international LATAM fares, penalties for changes will be published with a fi...

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28/04/2022

ROUTES - Suspension of Routes IGU ⇄ LIM

Due to commercial needs, operation between the IGU ⇄ LIM routes is suspended until September 30, 2022. Canceled flights: For ...

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27/04/2022

CODESHARE - LATAM plates issuance of itineraries on connections with other airlines

Description: Please be advised that LATAM itineraries in connections with Jetstar Airways (JQ) can only be sold with LA* code...

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27/04/2022

CONTINGENCY - Protests in Punta Arenas (PUQ), Antofagasta (ANF), Chile. Trucker strike

This is to inform that due to local demonstrations, all flights to/from Punta Arenas (PUQ), Antofagasta (ANF), Chile schedule...

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21/04/2022

PASSENGER PROTECTION - Modification to the Airport Change Policy

Description: This is to inform a change in the policy of Change of Airport for domestic and international flights affected by...

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11/04/2022

CONTINGENCY - Lima (LIM), Perú. Congestion System Migration Lima, Peru

This is to inform that due airport needs, all flights to/from Lima (LIM), Perú scheduled for today 11 abr 2022 are being affe...

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08/04/2022

REFUNDS - Purchase Withdrawal Policy in Peru and Ecuador

Description This is to inform that purchase withdrawal policy exceptions will be permitted in the Peru and Ecuador markets. E...

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06/04/2022

PASSENGER PROTECTION - Route cancellation GRU(⇄) BOS

Canceled flights From April 1, 2022 to October 31, 2022, flights are canceled: LA8164 and LA8165 - GRU-BOS (⇄) Proposed prote...

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01/04/2022

New Irregularity

We would like to inform you that starting 04/06/2022, LATAM Airlines Group, will add a new irregularity (PIA) named “Fictitio...

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0 March 2022

30/03/2022

30/03/22 CONTINGENCY - Protests in Jauja (JAU), Perú. Lock Access Airport Jau

This is to inform that due to local demonstrations, all flights to/from Jauja (JAU), Perú scheduled for today 30 mar 2022 unt...

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25/03/2022

SPECIAL SERVICES - Suspension of AVIH service on SCL ⇄ GYE, LIM ⇄ GYE and LIM ⇄ UIO routes.

Description: Please keep in mind due to cargo limitations and baggage demand, the service of transporting animals in the hold...

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18/03/2022

SPECIAL PASSENGERS - Animals in Hold (AVIH), new acceptance criteria

Description: New acceptance criteria for the kennel bottle dispensers for AVIH. Scope: Animals in Hold (AVIH) service Impleme...

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16/03/2022

PASSENGER PROTECTION - Suspension domestics routes in Brazil

Canceled routes: Due to commercial needs, the sale and operation of the following domestic routes in Brazil have been suspend...

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14/03/2022

CONTINGENCY - Protests in Frankfurt (FRA), Alemania. Personal Strike Security Apt FRA

This is to inform that due to local demonstrations, all flights to/from Frankfurt (FRA), Alemania scheduled for today 15 mar ...

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10/03/2022

SERVICE - The Advance Health Documentation Review Service has been created. (Ready to Fly)

Descripción Due to the constant changes in the presentation of health documentation on international flights, the Ready to fl...

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04/03/2022

INDIVIDUAL RESERVATION - Types of Passengers

Description: Please keep in mind that there are mandatory data in the creation of a reservation, and it is of utmost importan...

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03/03/2022

PASSENGER PROTECTION - Reduction of frequency for the LIMA - ORLANDO route

Due to commercial needs, frequencies have been reduced on the route operated by LATAM between Lima (LIM) and Orlando (MCO). C...

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0 February 2022

24/02/2022

Train & Bus Service-The train provider has been updated

Description: The content related to the Train Service in Germany has been updated in the Latam Trade . The AccesRail (9B) pro...

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17/02/2022

Route Suspension for the Second Quarter 2022

Due to operational requirements, the following routes have been suspended until June 2022: CLO ⇄ LIM, CUZ ⇄ SCL, IGU ⇄ LIM, L...

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17/02/2022

GROUPS - USE CLAIM

Publication date: February 17, 2022. Description Update for the group reservation claim procedure Considerations: We remind y...

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14/02/2022

PASSENGER PROTECTION - Involuntary Changes to Revenue Tickets with OAL Itineraries

Description: New definitions for managing Involuntary Changes to revenue tickets Scope: LATAM revenue tickets containing itin...

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11/02/2022

SPECIAL PASSENGERS - Emotional Support Animals (ESAN) - Cats now accepted on Colombia routes

Description: In line with the current legislation in Colombia, cats are now permitted as Emotional Support Animals (ESAN) on ...

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11/02/2022

CONTINGENCY - Protests in Iquique (IQQ), Chile. Strike Iquique

This is to inform that due to local demonstrations, all flights to/from Iquique (IQQ), Chile scheduled for today 11 feb 2022 ...

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08/02/2022

PASSENGER PROTECTION - Extension of flight cancellations to Sydney (SYD) and Auckland (AKL)

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08/02/2022

CONTINGENCY - [ JAE] ,PERU.

We remind you that passengers with affected flights, benefitfrom the procedure for changes and/or refunds established in the ...

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03/02/2022

PASSENGER PROTECTION - Reservation management

Description: We remind all travel agents that in case of flight changes or cancellations, in which a passenger's travel sched...

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03/02/2022

CHECK IN - SSR DOCS - Document Secure Flight Considerations for flights to the U.S.

Description: Due to the high volume of inconsistencies in the information entered in the SR DOCS field of the PNR, we reinfor...

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0 January 2022

31/01/2022

CONTINGENCY - Protests in Iquique (IQQ), Chile. Strike Iquique

This is to inform that due to local demonstrations, all flights to/from Iquique (IQQ), Chile scheduled from today January 31 ...

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25/01/2022

PASSENGER PROTECTION - Protection on BA flights

Canceled flights: Due to operational needs, certain flights have been cancelled on the following GRU-AEP-GRU route between Ja...

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17/01/2022

PASSENGER PROTECTION - Protection on Delta flights

Canceled flights: Due to operational needs, certain flights have been cancelled, for which travel solutions will be offered o...

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12/01/2022

Cancellation of Flights for Health Reasons

LATAM would like to inform you that, due to the recent spike in cases of Covid-19 and Influenza, there are scheduled cancella...

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11/01/2022

EXCEPTIONS - Due to operational needs on the international routes GRU-BCN/JFK/LIS/MEX

Due to commercial requirements, LATAM will provide commercial exceptions to customers traveling on flights operated by LATAM,...

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0 December 2021

30/12/2021

PASSENGER PROTECTION - Change to a Nearby Airport in Uruguay

UPDATE: As part of an adjustment in the LATAM routes offer, we inform you that a protection process will be initiated for pas...

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30/12/2021

SPECIAL PASSENGERS - Passengers traveling with a service dog SVAN in Chile

Description: This is to inform that Chile allows transporting a service dog SVAN during the animal's training period. Scope: ...

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23/12/2021

SALES - Ticket Validity

Description: In case of ticket issuance/reissue, we must consider the application of different scenarios regarding the validi...

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20/12/2021

CONTINGENCY - The availability of the routings GRUMADGRU and GRUJFKGRU has been re-established.

We inform you that the flights that were incorrectly deleted on 7th December are again available on your GDS. GRUMADGRU del 0...

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16/12/2021

COMMERCIAL EXCEPTIONS - Non-consecutive coupon use for ticketed groups

Description: Exclusively on occasion of the Cali 2021 Junior Pan American Games, we are authorizing non-consecutive coupon us...

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14/12/2021

14/12/21 CONTINGENCY - Cúcuta (CUC), Colombia. Contingency in CUC

This is to inform that due airport needs, all flights to/from Cúcuta (CUC), Colombia scheduled for today 14 dic 2021 are bein...

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10/12/2021

CONTENGENCY - ERROR CANCELLATION FOR ROUTES GRUMADGRU and GRUJFKGRU

Please be advised that due to an error in publication on Tuesday, December 7, direct flights for these routes were canceled: ...

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07/12/2021

CHECK IN - Passengers in Chile’s MINSAL COVID-19 database

Description This is to inform that domestic check-in is linked to the Ministry of Health’s (MINSAL) database and therefore bl...

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06/12/2021

06/12/21 CONTINGENCY - Travel restriction due to unforeseen requirements

Due to the change in the entry policy established for passengers traveling to the United Kingdom, it has been defined to prov...

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03/12/2021

EXCEPTIONS - Improvements to the flexibilities applied to unused tickets

Description In an effort to simplify the identification and management of unused tickets approaching expiration of customers ...

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02/12/2021

SPECIAL PASSENGERS - Medical certificate, time limit for issuing a Medical Certificate

Description: The validity of medical certificates has been standardized to a maximum of 10 days prior to flight departure in ...

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02/12/2021

PASSENGER PROTECTION - Flexibility for changing to a nearby airport

Description: Flexibility to switch to a nearby airport involving the Havana (HAV) and Tel Aviv (TLV) routes, is extended unti...

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0 November 2021

08/11/2021

EXCEPTIONS - Flexibility Extension for Tickets with Unused Segments

Update: a site has been created to verify ticket affectation and the change options available Description In an effort to pro...

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No content available

0 October 2021

27/10/2021

PASSENGER PROTECTION - Temporary Suspension of the Lima (LIM) ⇄ San Jose (SJO) route

Due to commercial requirements, the Lima (LIM) - San Jose (SJO) route will be suspended from November 01, 2021 until June 30,...

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04/10/2021

EXCEPTIONS - Extension of Temporary Suspension of the GRU ⇄ MCO route

Due to commercial requirement, temporary suspension of Guarulhos (GRU) Orlando (MCO) flights are suspended until November 30,...

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0 September 2021

29/09/2021

EXCEPTIONS - Passengers traveling to/from Argentina during October 2021

Due to commercial needs, flexibilities for passengers traveling to/from Argentina are extended until October 31, 2021. Update...

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24/09/2021

ROUTES - Cancellation of the Bogota (BOG) ⇄ Guayaquil (GYE) Route

Due to commercial requirements, the suspension previously announced for the Bogotá (BOG), Colombia ⇄ Guayaquil (GYE), Ecuador...

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08/09/2021

ANCILLARIES - Advance Sale of Special Baggage

Description: As of September 6, 2021, special baggage pre-sale has been implemented for tickets purchased on or after Septemb...

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0 August 2021

26/08/2021

08/26/21 EXCEPTIONS - Extension of exceptions for passengers traveling to/from Argentina during September 2021

Scope: Tickets with flights to/from Argentina until September 30, 2021 Description: Due to commercial needs, flexibilities fo...

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26/08/2021

EXCEPTIONS - Exceptions for passengers traveling to Spain from Argentina, Bolivia and Colombia are updated

Scope: Passengers with flights to Spain, traveling from Argentina, Bolivia and Colombia and with tickets issued before July 2...

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16/08/2021

PASSENGER PROTECTION - Suspension of the Sao Paulo (GRU) - Boston (BOS) route

Canceled flights: Due to the rescheduling of several LATAM routes, the Sao Paulo (GRU) - Boston (BOS) service will be tempora...

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05/08/2021

CODESHARE - Extension of the Codeshare Agreement between LATAM and Aeromexico

Description This is to inform that the codeshare agreement between LATAM (LA) and Aeromexico (AM) has been extended and will ...

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05/08/2021

Cancellation of Reservations without Protection

Description: Due to the need to maintain flight inventories with the necessary availability for sales and post-sales, we info...

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0 July 2021

30/07/2021

EXCEPTIONS - Exceptions for passengers traveling to Spain from Argentina, Bolivia and Colombia

These exceptions are no longer available since August 24, 2021 because the restriction on entry into Spain for these passenge...

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29/07/2021

TICKET CHANGES - Simplification of the non-consecutive coupon use process (voluntary)

Description: This is to inform that the procedure for non-consecutive coupon use has been simplified and standardized in all ...

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28/07/2021

SPECIAL SERVICES - Changes to PETC and BSCT confirmation criteria

Description: In an effort to improve our service standards for customers who request the Pet in Cabin (PETC) and Baby Bassine...

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28/07/2021

SALES - Ticketing Infants Associated to an ADT Passenger

Description: Due to the irregularities detected during the boarding process of infant (INF) reservations and in an effort to ...

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26/07/2021

PASSENGER PROTECTION - Flexibilities for passengers traveling to Chile

Description: In compliance with the regulations established by the Chilean Health Authority, all passengers arriving in Chile...

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22/07/2021

PASSENGER PROTECTION - Extension of flight cancellations on the BOG ⇄ GYE route

Due to commercial requirements, the cancellations of flights involving the airports of Bogotá (BOG) and Guayaquil (GYE) are e...

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12/07/2021

PASSENGER PROTECTION - International operation to/from Chile is cancelled until July 25, 2021

Please be advised that Chile's border closure extends to July 25, 2021 Description: Due to the announcement of the extension ...

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