22/10/2020
SPECIAL SERVICES - New maximum weight permitted for PETC in Colombia
Description: In an effort to match local market conditions (Colombia), LATAM is adjusting the maximum weight permitted for pe...
22/10/2020
SPECIAL PASSENGERS - Acceptance of medical certificates / MEDIF issued online
Description: To facilitate the process of medical certification and MEDIF in the current context of COVID, it will be accepte...
09/10/2020
ROUTES - Changes Calama Airport operation (CJC)
Due to the works at Calama airport (Chile) between October 9th and 24th, 2020, all flights on Fridays and Saturdays from or t...
09/10/2020
ROUTES - Changes in the operation of Maringá Airport (MGF)
LATAM Airlines Brazil informs that, due to the works at Maringá Airport (Paraná) between December 01 and 15, 2020, all flight...
08/10/2020
BAGGAGE - Waveski now permitted as special baggage
Description: New item added to the list of special (sports) baggage: Waveski. This sports baggage must meet the requirements ...
07/10/2020
Passenger Protection: Change in Passenger Protection Policy
Description: Due to definitive or temporary cancellation of routes, changes apply to the Passenger Protection Policy: Protect...
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30/09/2020
FARES - LATAM adds fare flexibility
Description: LATAM adds flexibility to its fares in order to allow customers who purchase their tickets until December 31, 20...
24/09/2020
CODESHARE - Update of the Codeshare agreement with Azul
Description: New routes LATAM Marketing (LA) operated by Azul (AD) were incorporated. The detail of all the available routes ...
24/09/2020
SPECIAL PASSENGERS - Acceptance boarding assistance dogs (SVAN) to London (LHR)
Applicable to: All sales channels. Description From October 8, 2020, passengers will be able to travel to London (LHR), Engla...
23/09/2020
SPECIAL PASSENGERS - Medical Specialty in cases of Pregnant Passengers
Description: Update to Medical Certificate requirements as follows: The medical certificate authorizing travel must be issued...
11/09/2020
REMEMBER - Ticket validity extension due to covid-19
Description: This is to remind you that all changes requested by a customer must be processed within the ticket validity peri...
11/09/2020
SERVICES - Protocols for resuming operation in Colombia
Due to a new sanitary resolution in Colombia, health and safety measures are updated. The changes are detailed in red. Descri...
10/09/2020
New checked baggage of 15 kg on domestic route Chile and Ecuador
Description We inform you that from September 10, 2020, the sale of the new ancillary of checked baggage of 15 kg will begin ...
10/09/2020
New list of diseases that require the processing of Medical Certification
Description The list of medical conditions subject to medical certification processing has been modified. Scope Processing of...
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27/08/2020
EXCEPTIONS - Commercial flexibility for passengers with non-affected flights (except Brazil)
Publication date: August 27, 2020 Description: Commercial flexibility for passengers with NON cancelled/rescheduled flights i...
27/08/2020
CONTINGENCY - Travel Solutions for passengers with affected flights
Publication date: August 27, 2020
12/08/2020
CODESHARE - New bilateral codeshare agreement between LATAM and Azul Airlines in Brazil
This is to inform that LATAM Airlines Brazil (LA) and Azul Linhas Aéreas (AD) will begin codesharing domestic flights in Braz...
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30/07/2020
PASSENGER PROTECTION - New options for Change to a Nearby Airport in Brazil
Applicable to: New alternatives have been added to the Change to a Nearby Airport option in case of flight rescheduling and c...
22/07/2020
FARES - Basic fare added to South American and Caribbean routes
As part of our commitment to offer increased options, personalized service and flexibility to all our customers, LATAM has ex...
21/07/2020
Commercial Exceptions due to travel restrictions in response to Coronavirus outbreak
All tickets reissued after 20:00 LT CL of 21JUL20 must abide by the following conditions: LATAM COMMERCIAL EXCEPTIONS Due to:...
20/07/2020
ROUTES - Changes to the operation at Congonhas Airport (CGH), Sao Paulo
Local authorities in Brazil have announced that the Congonhas airport (CGH) in Sao Paulo, Brazil, will undergo construction w...
16/07/2020
PASSENGER PROTECTION - New airport change options
Description: New alternatives for Change to a Nearby Airport added in the Chile and Peru markets in case of rescheduling or c...
14/07/2020
Changes of domestic and international operation in Argentina
Update to exceptions for passengers holding international tickets to/from Argentina. Description Due to the impact of the COV...
09/07/2020
Important update from LATAM Airlines Brazil
LATAM formalizes second tranche of DIP financing and announces LATAM Airlines Brazil’s Chapter 11 incorporation The committed...
02/07/2020
UPDATE - Exceptions for Group requests due to Coronavirus situation
Description: Exceptions for Groups, due to Coronavirus Scope: Group Reservations Implementation Date: Immediate Consideration...
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25/06/2020
AIRPORT - Exceptions to the mandatory use of protective masks on board LATAM flights
Description: This is to inform that those passengers allowed to travel without a protective face mask, as informed on May 7 i...
23/06/2020
ROUTES - Reorganization of domestic and regional routes
Description: In an effort to adjust our operation to the new global scenario resulting from the impact of the COVID-19 pandem...
18/06/2020
GROUPS - Changes to group requests
Description: The GSO tool will no longer be used for group requests, from now on, all group requests must be made through a u...
17/06/2020
Important announcement regarding operations in Argentina
Dear Travel Partner, First of all, we hope that you and your family are well. During the last months, we have informed you ab...
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21/05/2020
ROUTES - The suspension of domestic and international operation in Argentina is extended
Description: In line with local regulatory provisions, the suspension of domestic and international operations to / from Arge...
20/05/2020
BAGGAGE - Restriction of liquids, gels and aerosols as carry-on baggage at all airports in Brazil
Applicable to: All sales channels Description: Effective June 1, 2020, all Brazilian airports will restrict the carriage of l...
18/05/2020
AGREEMENTS - Agreement changes on routes to/from South Africa
Description: This is to inform that several flights of South African Airways’ (SA) network are being cancelled, thus affectin...
12/05/2020
FARES - The sale of fares with flexible change has been extended for domestic and international routes
Description: In an effort to offer more convenience to our customers who still have not purchased their domestic or internati...
07/05/2020
BAGGAGE - Exception for flights departing from the USA
Applicable to: All sales channels Description: The U.S. Transport Security Administration (TSA) has temporarily loosened the ...
07/05/2020
ROUTES - Reopening of the Sao Paulo (GRU) - Frankfurt (FRA) route
We are pleased to announce the reopening of the route between Sao Paulo (GRU), Brazil, and Frankfurt (FRA), Germany, as from ...
05/05/2020
ROUTES - Suspension of domestic and international operation in Argentina
Applicable to: All sales channels Description: In compliance with regulatory provisions in Argentina, domestic and internatio...
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30/04/2020
MINORS - Acceptance of minors traveling on Delta Air Lines (DL)
Applicable to: All sales channels Description: This is to inform that minors up to the age of 14 traveling unaccompanied on D...
30/04/2020
GROUPS - Quoting groups with surcharge (Q)
Description: This is to inform that group ticketing must honor the net fare plus queue (fare + Q) agreed during the negotiati...
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30/03/2020
ROUTES - Operational changes in Osorno, Chile
Due to the health emergency, the local authority has closed Osorno (ZOS), Chile, airport; hence LATAM operation to/from this ...
24/03/2020
Clean all non productive segments in their GDS queues
Due to massive flight cancellation caused by covid-19 spread around the world and government actions in several countries to ...
12/03/2020
AGREEMENTS - IET agreement between LATAM and Royal Air Maroc
Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL...
12/03/2020
ROUTE - Operational changes in Punta del Este (PDP)
Due to scheduled runway repair work at Punta del Este (PDP) airport, LATAM operation to/from PDP will be suspended between Ma...
10/03/2020
CODESHARE - New codeshare service between LATAM and Malaysia Airlines
This is to inform that a new codeshare operation between LATAM and Malaysia Airlines for domestic service in Asia is already ...
06/03/2020
FARES - Flexible changes for international tickets purchased until March 22, 2020
Applicable to: All sales channels Description: In an effort to offer more convenience to our customers who still have not pur...
04/03/2020
ROUTE - Changes in the operation between Madrid (MAD) and Frankfurt (FRA)
Updated on March 4, 2020 Starting on July 1, 2020, the route Santiago (SCL) - Madrid (MAD) - Frankfurt (FRA) will be replaced...
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27/02/2020
CODESHARE - New bilateral codeshare agreement between LATAM and Delta Air Lines
This is to inform that LATAM (LA) and Delta Air Lines (DL) have established a bilateral codeshare agreement for flights opera...
27/02/2020
Restriction to the transportation of animals to Montego Bay (MBJ), Jamaica
Description: The Ministry of Agriculture of Jamaica restricts the entry of animals (AVIH/ESAN/PETC) on flights bound for Mont...
26/02/2020
AGREEMENTS - Air Italy (IG) suspends operations
Applicable to: All sales channels Description: Due to Air Italy’s service suspension as from February 26, 2020, passengers wi...
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30/01/2020
CONTINGENCY - High congestion at Colombian airports
LATAM COMMERCIAL EXCEPTIONS Due to: High congestion at Colombian airports Passengers Traveling: On LATAM flights affected and...
29/01/2020
CONTINGENCY - Earthquake in Jamaica and Cuba
LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in Jamaica and Cuba Passengers traveling: From/to/through: Montego Bay (MBJ) a...
27/01/2020
Wrong cancellations in domestic and regional route flights in Peru
Due to a modification made to the systems that support the publication process, certain flights were canceled by mistake from...
16/01/2020
AIRPORT - Change of Terminal in New York Airport (JFK)
Description: LATAM will move its operations at John F. Kennedy International Airport (JFK) from Terminal 8 to Terminal 4, whe...
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09/12/2019
CONTINGENCY - Adverse weather conditions in Bogotá, Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá, Colombia Passengers traveling: From/to/through: Bog...
05/12/2019
RESERVATIONS - Creating reservations with the same name as the travel document
Description: To comply with the immigration documentation requirements when entering the United States and avoid fines for er...
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28/11/2019
ROUTES - New service between Coca and Quito
We are pleased to inform a new route between Coca (OCC), Ecuador and Quito (UIO), Ecuador, that will operate starting on Apri...
28/11/2019
ROUTES - New service between Santa Rosa and Quito
We are pleased to inform a new route between Santa Rosa (ETR), Ecuador and Quito (UIO), Ecuador, that will operate starting o...
28/11/2019
Special services - Change in Temporary Embargo AVIH by Weather Conditions in JFK
Description: Due to the low temperatures in JFK (New York), the seasonal embargo on AVIH (live animals in cargo hold) normall...
26/11/2019
CONTINGENCY - Extension of exceptions due to protests in Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers: On LATAM flights affected and not affected by itin...
26/11/2019
CONTINGENCIA - Exceptions due to protests in Bogota
LATAM COMMERCIAL EXCEPTIONS Due to: Protest in Bogota Passengers: On LATAM flights affected and not affected by itinerary cha...
19/11/2019
CONTINGENCY - General strike in Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers: On LATAM flights not affected by itinerary changes...
07/11/2019
AGREEMENTS - IET agreement between LATAM and Royal Air Maroc
Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL...
06/11/2019
CONTINGENCY - Lufthansa (LH) crew Strike
LATAM COMMERCIAL EXCEPTIONS Due to: Lufthansa (LH) cabin crew Strike Passengers: On LATAM flights not affected by itinerary c...
05/11/2019
CONTINGENCY - Extension of exceptions due to protests in Bolivia
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...
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31/10/2019
CONTINGENCY - Extension of exceptions due to protests in Bolivia
LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...
30/10/2019
ROUTES - New operation between Congonhas (CGH) - Fortaleza (FOR)
We are pleased to inform a new route between Congonhas (CGH), Brasil y Fortaleza (FOR), Brasil, that will operate starting on...
29/10/2019
CONTINGENCY - Cusco airport is closed due to runway damage
LATAM COMMERCIAL EXCEPTIONS Due to: Cusco airport is closed due to runway damage. Passengers: On LATAM flights affected and n...
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