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LATAM TRADE

News & Contingencies
0 June 2021

22/06/2021

ROUTES: New Routes in the BR Domestic Market

Description: LATAM Airlines Brazil resumes operations in 10 of its routes and adds 1 new destination to its domestic network ...

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19/06/2021

CONTINGENCY - Travel Solutions for passengers with affected flights

Actualication date: June 19, 2021

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18/06/2021

Temporary Suspension of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies

Description: This is to inform that the Centers for Disease Control and Prevention (CDC) have issued a temporary suspension t...

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18/06/2021

EXCEPTIONS - Passengers traveling to/from Argentina during August - September

Description Due to the availability of the operation during June, passengers will have the option to advance their trip to Ju...

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18/06/2021

EXCEPTIONS - Passengers traveling to/from Argentina during July 2021

Description: This is to inform that due to a potential extension of restrictions in Argentina, passengers traveling to/from t...

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17/06/2021

ANCILLARIES: New carry-on baggage option for the Basic Brand

Description: This is to inform that starting June 18, 2021 a new ancillary will be available for sale on flights operating as...

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17/06/2021

Local Policies BR - Non-Consecutive Use of Coupons (Voluntary No Show - R400)

Description: The procedure for Voluntary No Show (R400) has been modified for Travel Agencies. See “Considerations” for furth...

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10/06/2021

Use of face shield in LATAM operation

Description: The use of face shields is permitted for passengers in all LATAM operations. Details in the "considerations" fie...

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10/06/2021

PASSENGER PROTECTION - Protection Extension on the GRU ⇄ BOS Route

Due to commercial requirements, flight cancellation on the Guarulhos (GRU) ⇄ Boston (BOS) route will be extended from October...

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08/06/2021

PASSENGER PROTECTION - International operation to/from Chile is cancelled until June 30, 2021

Please be advised that Chile's border closure extends to June 30, 2021

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04/06/2021

AGREEMENTS - End of the Codeshare Agreement between LATAM Airlines and Azul (AD)

Description As announced last week, LATAM and Azul have decided to terminate their codeshare agreement in the coming months. ...

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03/06/2021

EXCEPTIONS - Temporary Suspension of the BOG ⇄ GYE route

Due to commercial requirements, the Bogotá (BOG) ⇄ Guayaquil (GYE) route will be temporarily suspended from June 15 until Aug...

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0 May 2021

27/05/2021

ANCILLARIES - Changes to the seat designation on domestic flights in Brazil and Colombia

Description: In the domestic markets of Brazil and Colombia, the A319, A320 and A321 fleet will operate with a new configurat...

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27/05/2021

EXCEPTIONS - Temporary Suspension of the GRU ⇄ MCO route

Due to commercial requirements, the Guarulhos (GRU) ⇄ Orlando (MCO) route will be temporarily suspended from June 01 until Ju...

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26/05/2021

PASSENGER PROTECTION - Protection Extension on the GRU ⇄ CDG route.

Description: The protection for the route GRU ⇄ CDG has been extended until June 30, 2021. GRU ⇄ CDG (flights cancelled betwe...

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25/05/2021

EXCEPTIONS - Update commercial flexibility for passengers with non-affected flights (except Brazil)

Publication date: May 18, 2021 Description: Commercial flexibility for passengers with NON cancelled/rescheduled flights in a...

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24/05/2021

New conditions for face mask wearing in Brazil

Description:: Please be informed that minors between 2 and 11 years old (except Brasil, that range of age is between 3 and 11...

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20/05/2021

MINORS - UMNR service is resumed for minors between 8 and 14 years old on international routes Peru

Description: The UMNR service is resumed for minors between 8 and 14 years old on international routes from / to Peru. The un...

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18/05/2021

CONTINGENCY - Demonstrations in domestic Colombia

We inform that due to local protests, flights to/from Colombia from May 18th 7:00 a.m. to May 26th 21 11:59 p.m. are affected...

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14/05/2021

CODESHARE - Ticket stock to be used when ticketing Codeshare flights on Azul

This is to remind you that Codeshare flights on Azul Airlines (AD) may only be ticketed using ticket stock 045 and 957. Using...

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12/05/2021

CONTINGENCY - Protests in Juliaca (JUL), PERU

This is to inform that due to local demonstrations, all flights to/from Juliaca (JUL), PERU scheduled for today 12 may 2021 a...

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0 April 2021

28/04/2021

PASSENGER PROTECTION - Protection Extension on the GRU ⇄ BOS route.

Description: The protection on the route GRU ⇄ BOS has been extended until September 30, 2021. GRU ⇄ BOS (flights cancelled f...

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28/04/2021

PASSENGER PROTECTION - International operation to/from Chile is cancelled until May 30, 2021

Description: Exceptions for passengers travelling in unaffected flights to/from Chile are extended due to updating restrictio...

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22/04/2021

Ancillaries - New Ancillary: Checked Baggage up to 15 Kg on domestic routes Brazil and regional tickets issued in Brazil

Description: Please be informed that as of April 26, 2021, the sale of a new ancillary corresponding to a piece of checked ba...

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22/04/2021

EXCEPTIONS - Tax Exemption Verification

Description: This is to inform that customers who declare to be tax exempted, e.g. diplomats, CO veterans, etc., must be tick...

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15/04/2021

PASSENGER PROTECTION - New protection option between nearby airports in Brazil

Description: On a temporary basis, protection at a nearby airport in Brazil now includes the option of protection between Rib...

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15/04/2021

PASSENGER PROTECTION - New Change to a Nearby Airport options in Chile involving the airport of Osorno (ZOS)

Description: Due to the temporary suspension of certain routes, protection for change to a nearby airport now includes the ai...

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15/04/2021

PASSENGER PROTECTION - New Change of Airport Alternatives for Cancelled International Routes

Description: Due to the cancellation of some international routes, new Change of Airport options have been added to certain i...

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08/04/2021

PASSENGER PROTECTION - Protection option for the routes San Cristóbal Galápagos (SCY) and Baltra Galápagos Islands (GPS) in E...

Description: Due to the permanent or temporary suspension of certain routes, protection for change to a nearby airport now in...

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08/04/2021

PASSENGER PROTECTION - New Change to a Nearby Airport options in Brazil involving the airport of Chapecó (XAP)

Description: Due to the permanent or temporary suspension of certain routes, protection for change to a nearby airport now in...

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08/04/2021

FARES - Discount for Minors now authorized in individual reservations

Description: The discount for Minors (CHD/INF) is now authorized if allowed by the applicable fare regulation for fares espec...

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07/04/2021

SALES - Reduced operation between Lima (LIM)- Buenos Aires (EZE) during the month of April

Due to government restrictions in Argentina, the operation between Lima (LIM), Peru, and Buenos Aires (EZE), Argentina, has b...

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01/04/2021

PASSENGER PROTECTION - Added flexibility for passengers traveling to/from Chile

Description: New travel exceptions to passengers with unaffected flights traveling to/from Chile due to new statements report...

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01/04/2021

PASSENGER PROTECTION - Flight protection to Orlando (MCO) via Miami (MIA

Description: The protection option on LATAM flights via Miami (MIA) for flights to Orlando Airport (MCO) is extended until Ju...

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No content available

0 March 2021

31/03/2021

SPECIAL SERVICES - UMNR service on flights to/from Chile is suspended

This publication is supended from April 21, 2021, due to Health Minister of Chile has authorized that minors traveling by the...

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25/03/2021

PASSENGER PROTECTION - Change of Airport in Argentina is extended

Description: "Change of Airport" policy is extended until june 30, 2021, for cancelled internationals flights to/from Salta (...

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25/03/2021

EXCEPTIONS TO COMMERCIAL POLICIES - Exceptions due to name or FOID correction

Description: In an effort to manage name/surname corrections more effectively, we provide an updated table with new examples ...

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25/03/2021

New conditions for face mask wearing in Brazil

Description:: Due to the requirements of the National Health Surveillance Agency (ANVISA), the procedures related to face mas...

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24/03/2021

COMMERCIAL EXCEPTIONS - Passengers traveling on Peru domestic routes

Applicable to: Contact Center and Tickets Offices Peru Description: Due to the internal restrictions established in Peru, the...

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16/03/2021

PASSENGER PROTECTION - Changes in the operation due to sanitary restrictions

The GRU - LIS - GRU temporary suspension, has been extended until April 15, 2021, except for flights on dates March 21, 23 an...

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15/03/2021

Implementation TSA PRE CHECK in LATAM on travels to / from the United States

Description We inform you that LATAM joins the program TSA Precheck that allows residents and nationals of the United States ...

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15/03/2021

ADM POLICY - LATAM's Debit Memos Policy is updated

Description: LATAM's Debit Memos Policy is updated. Scope: United States Implementation date: March 15, 2021. Considerations:...

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11/03/2021

TICKET MODIFICATIONS - Change to a new ticket process for the USA and Canada is updated

Description: Agencies in The United States and Canada will be allowed to run this process directly, removing the restriction ...

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11/03/2021

GROUPS - Updated exceptions for unused Group reservations

Description The flexibility period for unused flight reservations has been extended through June 30th 2021. Reach: Group rese...

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11/03/2021

ANCILLARIES - New Ancillary: 15 KG Checked Baggage in the domestic market Colombia

Description: Please be informed from 03/11/21 the new ancillary - 15 k checked bag - will be available in domestic flights wi...

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11/03/2021

PASSENGER PROTECTION - Added flexibility for passengers traveling to Chile

Description: Please be advised that according to statements made by health authorities in Chile, as of March 11th 2021 passen...

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08/03/2021

03/08/21 PASSENGER PROTECTION - Cancellation of the routes: GRU ⇄ BOS and GRU ⇆ CDG.

Description Due to commercial requirements, the following routes will have their flights cancelled, so protection agreements ...

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01/03/2021

ANCILLARIES - New Ancillary for Checked Bags up to 15 kg on Regional Routes

Description: We inform you that it is available from February 15, 2021, the sale of the new ancillary that corresponds to a p...

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No content available

0 February 2021

22/02/2021

REFUND - Update of the refund process in Colombia

Description We inform that from February 22, 2021, for the Colombian market, the payment of refunds will be made through the ...

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16/02/2021

PASSENGER PROTECTION - Temporary suspension of certain Long Haul (LH) routes

Description Due to commercial constraints, LATAM will cancel flights on the following routes. Protection agreements have been...

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16/02/2021

ROUTE - Suspension of operation between Lima (LIM) and Orlando (MCO)

Since February 16, 2021, the operation between Lima, Peru and Orlando, United States, has been suspended for flights between ...

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05/02/2021

Change of face covering standards on LATAM flights

Description: In line with the recommendations issued by international organizations like the International Air Transportation...

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05/02/2021

PASSENGER PROTECTION - Generalities Passenger Protection

Description: Protection to Iberia (IB) operated flights is suspended until further notice for routes connecting international...

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No content available

0 January 2021

28/01/2021

EXCEPTIONS - Deadline for requesting the 24 Hour Flexibility exception

Description: This is to inform that the 24 Hour Flexibility may only be requested before the scheduled departure time of the ...

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21/01/2021

Refunds - Update to the refund process in Brazil

Description: Due to the new government measures adopted in Brazil, a number of changes have been introduced to the refund of ...

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21/01/2021

NAME CORRECTION - Modifications to requests for correction due to omission of name or surname

Description Corrections due to omission of name maintaining surname and vice versa, can be made without waiver. Consider that...

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14/01/2021

ANIMALS IN HOLD - Suspension of AVIH transportation on flights between Peru and Ecuador

Description: Due to carga limitations and baggage demand on flights on the route between Peru and Ecuador, the acceptance of ...

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07/01/2021

PASSENGER PROTECTION - Alternative protection for passengers flying with Interjet (4O)

Description: Due to the recurring cancellations of Interjet (4O) flights, LATAM decides to offer alternatives to passengers w...

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07/01/2021

SPECIAL PASSENGERS - New definitions for Service and Emotional Support Animals on routes to/from/via the United States

Description: This is to inform that, in compliance with the regulations issued by the United States Department of Transportat...

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07/01/2021

SPECIAL SERVICES - Pets now allowed in the cabin of B787 and B767 aircraft

Description: The Pet in Cabin (PETC) service is now available onboard our B878 (all configurations) and B767 aircraft. With t...

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04/01/2021

TICKET CHANGES - International Tickets on Stock 469 (4M)

Publish date: December 31, 2020 Description Due to the suspension of Code 4M and the discontinuation of ticket stock 469 in a...

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0 December 2020

24/12/2020

PASSENGER PROTECTION - Moving to a Near Airport

Publish date: December 24, 2020 Description: The route Cordoba (COR) ⇄ Lima (LIM) will be included as an option to change to ...

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24/12/2020

PASSENGER PROTECTION - Route closure for Sydney (SYD) and Auckland (AKL) airports

Publish date: December 24, 2020 Description: Due to certain restrictions between countries, we inform that the operation will...

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22/12/2020

CODESHARE - Passenger endorsement between LATAM and AZUL

Description: This is a reminder that the bilateral agreement signed in Brazil between LATAM and AZUL (AD) allows sales and pr...

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0 November 2020

No content available

0 October 2020

09/10/2020

ROUTES - Changes Calama Airport operation (CJC)

Due to the works at Calama airport (Chile) between October 9th and 24th, 2020, all flights on Fridays and Saturdays from or t...

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09/10/2020

ROUTES - Changes in the operation of Maringá Airport (MGF)

LATAM Airlines Brazil informs that, due to the works at Maringá Airport (Paraná) between December 01 and 15, 2020, all flight...

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No content available

0 September 2020

23/09/2020

SPECIAL PASSENGERS - Medical Specialty in cases of Pregnant Passengers

Description: Update to Medical Certificate requirements as follows: The medical certificate authorizing travel must be issued...

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11/09/2020

REMEMBER - Ticket validity extension due to covid-19

Description: This is to remind you that all changes requested by a customer must be processed within the ticket validity peri...

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0 August 2020

No content available

0 July 2020

22/07/2020

FARES - Basic fare added to South American and Caribbean routes

As part of our commitment to offer increased options, personalized service and flexibility to all our customers, LATAM has ex...

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21/07/2020

Commercial Exceptions due to travel restrictions in response to Coronavirus outbreak

All tickets reissued after 20:00 LT CL of 21JUL20 must abide by the following conditions: LATAM COMMERCIAL EXCEPTIONS Due to:...

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14/07/2020

Changes of domestic and international operation in Argentina

Update to exceptions for passengers holding international tickets to/from Argentina. Description Due to the impact of the COV...

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09/07/2020

Important update from LATAM Airlines Brazil

LATAM formalizes second tranche of DIP financing and announces LATAM Airlines Brazil’s Chapter 11 incorporation The committed...

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02/07/2020

UPDATE - Exceptions for Group requests due to Coronavirus situation

Description: Exceptions for Groups, due to Coronavirus Scope: Group Reservations Implementation Date: Immediate Consideration...

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No content available

0 June 2020

25/06/2020

AIRPORT - Exceptions to the mandatory use of protective masks on board LATAM flights

Description: This is to inform that those passengers allowed to travel without a protective face mask, as informed on May 7 i...

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No content available