08/09/2021

ANCILLARIES - Advance Sale of Special Baggage

Description: As of September 6, 2021, special baggage pre-sale has been implemented for tickets purchased on or after Septemb...

07/09/2021

PASSENGER PROTECTION - New protection option to Aeroparque, Argentina

Description: Please be informed that 3 flights from/to Aeroparque (AEP) Airport, Buenos Aires Argentina are open to book for ...

26/08/2021

08/26/21 EXCEPTIONS - Extension of exceptions for passengers traveling to/from Argentina during September 2021

Scope: Tickets with flights to/from Argentina until September 30, 2021 Description: Due to commercial needs, flexibilities fo...

26/08/2021

EXCEPTIONS - Extension of the temporary suspension of the GRU ⇄ MCO route

Considerations: Due to commercial requirements, the temporary suspension of flights on the Guarulhos (GRU) ⇄ Orlando (MCO) ro...

26/08/2021

EXCEPTIONS - Exceptions for passengers traveling to Spain from Argentina, Bolivia and Colombia are updated

Scope: Passengers with flights to Spain, traveling from Argentina, Bolivia and Colombia and with tickets issued before July 2...

19/08/2021

GROUPS - New Model for Groups

Description: This is to inform about the following Group changes: Elimination of prepayment for ad-hoc groups from Travel Age...

16/08/2021

PASSENGER PROTECTION - Suspension of the Sao Paulo (GRU) - Boston (BOS) route

Canceled flights: Due to the rescheduling of several LATAM routes, the Sao Paulo (GRU) - Boston (BOS) service will be tempora...

05/08/2021

CODESHARE - Extension of the Codeshare Agreement between LATAM and Aeromexico

Description This is to inform that the codeshare agreement between LATAM (LA) and Aeromexico (AM) has been extended and will ...

05/08/2021

Cancellation of Reservations without Protection

Description: Due to the need to maintain flight inventories with the necessary availability for sales and post-sales, we info...

30/07/2021

EXCEPTIONS - Exceptions for passengers traveling to Spain from Argentina, Bolivia and Colombia

These exceptions are no longer available since August 24, 2021 because the restriction on entry into Spain for these passenge...

29/07/2021

TICKET CHANGES - Simplification of the non-consecutive coupon use process (voluntary)

Description: This is to inform that the procedure for non-consecutive coupon use has been simplified and standardized in all ...

29/07/2021

Temporary Suspension of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies

The US agency CDC (Customer and Diseases Control and Prevention) updates the list of airports that allow animals from countri...

28/07/2021

SPECIAL SERVICES - Changes to PETC and BSCT confirmation criteria

Description: In an effort to improve our service standards for customers who request the Pet in Cabin (PETC) and Baby Bassine...

28/07/2021

SALES - Ticketing Infants Associated to an ADT Passenger

Description: Due to the irregularities detected during the boarding process of infant (INF) reservations and in an effort to ...

26/07/2021

PASSENGER PROTECTION - Flexibilities for passengers traveling to Chile

Description: In compliance with the regulations established by the Chilean Health Authority, all passengers arriving in Chile...

22/07/2021

PASSENGER PROTECTION - Extension of flight cancellations on the BOG ⇄ GYE route

Due to commercial requirements, the cancellations of flights involving the airports of Bogotá (BOG) and Guayaquil (GYE) are e...

15/07/2021

ADM POLICY - LATAM's Debit Memos Policy is updated

New information has been added and highlighted below. Description: LATAM's Debit Memos Policy is updated. Scope: United State...

15/07/2021

PASSENGER PROTECTION - Change of Airport in Argentina is extended

Description: "Change of Airport" policy is extended until March 31, 2022, for cancelled internationals flights to/from Rosari...

12/07/2021

PASSENGER PROTECTION - International operation to/from Chile is cancelled until July 25, 2021

Please be advised that Chile's border closure extends to July 25, 2021 Description: Due to the announcement of the extension ...

12/07/2021

EXCEPTIONS - Passengers traveling to/from Argentina during July/August 2021

Due to commercial needs, flexibilities for passengers traveling to/from Argentina are extended until September 30, 2021. Upda...

08/07/2021

PASSENGER PROTECTION - Extension of flight cancellations to Sydney (SYD) and Auckland (AKL)

Due to commercial requirements, flights to Sydney (SYD) and Auckland (AKL) will continue to be canceled until October 30, 202...

08/07/2021

FARES - Ticket issues resume penalties according to the brand purchased

02/07/2021

MINORS - UMNR service is resumed for minors between 8 and 14 years old on international routes Peru

Description: The UMNR service is resumed for minors between 8 and 14 years old on domestic routes in Peru. Scope: Minor passe...

01/07/2021

SPECIAL PASSENGERS - Maximum Number of SVAN per Passenger

Description: The number of service animals authorized per passenger is limited to two (2) for all markets. Scope: Carriage of...

01/07/2021

MINORS- Changes to the Infant Policy

Description LATAM announces the following modifications to its Infant Policy: Infant passengers (INF) will be permitted to tr...

01/07/2021

Refunds - Update to the refund process in Brazil

Description: Due to the new government measures adopted in Brazil, a number of changes have been introduced to the refund of ...

30/06/2021

ANCILLARIES - Actualization Changes to the seat designation on domestic flights in Brazil, Colombia and Peru

Description: In the domestic markets of Brazil, Colombia and Peru, the A319, A320 and A321 fleet will operate with a new conf...

25/06/2021

EXCEPTIONS - Extension of Temporary Suspension of the GRU ⇄ MCO route

Due to commercial requirements, the temporary suspension of flights on the Guarulhos (GRU) ⇄ Orlando (MCO) route extends from...

24/06/2021

PASSENGER PROTECTION - International operation to/from Chile is cancelled until July 14, 2021

Please be advised that Chile's border closure extends to July 14, 2021

22/06/2021

ROUTES: New Routes in the BR Domestic Market

Description: LATAM Airlines Brazil resumes operations in 10 of its routes and adds 1 new destination to its domestic network ...

18/06/2021

EXCEPTIONS - Passengers traveling to/from Argentina during August - September

Description Due to the availability of the operation during June, passengers will have the option to advance their trip to Ju...

18/06/2021

EXCEPTIONS - Passengers traveling to/from Argentina during July/August 2021

Description: Please be informed that due to a possible extension of the restrictions in Argentina, it has been defined to ext...

17/06/2021

ANCILLARIES: New carry-on baggage option for the Basic Brand

Description: This is to inform that starting June 18, 2021 a new ancillary will be available for sale on flights operating as...

17/06/2021

Local Policies BR - Non-Consecutive Use of Coupons (Voluntary No Show - R400)

Description: The procedure for Voluntary No Show (R400) has been modified for Travel Agencies. See “Considerations” for furth...

10/06/2021

Use of face shield in LATAM operation

Description: The use of face shields is permitted for passengers in all LATAM operations. Details in the "considerations" fie...

10/06/2021

PASSENGER PROTECTION - Protection Extension on the GRU ⇄ BOS Route

Due to commercial requirements, flight cancellation on the Guarulhos (GRU) ⇄ Boston (BOS) route will be extended from October...

04/06/2021

AGREEMENTS - End of the Codeshare Agreement between LATAM Airlines and Azul (AD)

Description As announced last week, LATAM and Azul have decided to terminate their codeshare agreement in the coming months. ...

26/05/2021

PASSENGER PROTECTION - Protection Extension on the GRU ⇄ CDG route.

Description: The protection for the route GRU ⇄ CDG has been extended until June 30, 2021. GRU ⇄ CDG (flights cancelled betwe...

25/05/2021

EXCEPTIONS - Update commercial flexibility for passengers with non-affected flights (except Brazil)

Publication date: May 18, 2021 Description: Commercial flexibility for passengers with NON cancelled/rescheduled flights in a...

24/05/2021

New conditions for face mask wearing in Brazil

Description:: Please be informed that minors between 2 and 11 years old (except Brasil, that range of age is between 3 and 11...

14/05/2021

CODESHARE - Ticket stock to be used when ticketing Codeshare flights on Azul

This is to remind you that Codeshare flights on Azul Airlines (AD) may only be ticketed using ticket stock 045 and 957. Using...

28/04/2021

PASSENGER PROTECTION - Protection Extension on the GRU ⇄ BOS route.

Description: The protection on the route GRU ⇄ BOS has been extended until September 30, 2021. GRU ⇄ BOS (flights cancelled f...

28/04/2021

PASSENGER PROTECTION - International operation to/from Chile is cancelled until May 30, 2021

Description: Exceptions for passengers travelling in unaffected flights to/from Chile are extended due to updating restrictio...

22/04/2021

Ancillaries - New Ancillary: Checked Baggage up to 15 Kg on domestic routes Brazil and regional tickets issued in Brazil

Description: Please be informed that as of April 26, 2021, the sale of a new ancillary corresponding to a piece of checked ba...

22/04/2021

EXCEPTIONS - Tax Exemption Verification

Description: This is to inform that customers who declare to be tax exempted, e.g. diplomats, CO veterans, etc., must be tick...

15/04/2021

PASSENGER PROTECTION - New protection option between nearby airports in Brazil

Description: On a temporary basis, protection at a nearby airport in Brazil now includes the option of protection between Rib...

15/04/2021

PASSENGER PROTECTION - New Change to a Nearby Airport options in Chile involving the airport of Osorno (ZOS)

Description: Due to the temporary suspension of certain routes, protection for change to a nearby airport now includes the ai...

15/04/2021

PASSENGER PROTECTION - New Change of Airport Alternatives for Cancelled International Routes

Description: Due to the cancellation of some international routes, new Change of Airport options have been added to certain i...

08/04/2021

PASSENGER PROTECTION - Protection option for the routes San Cristóbal Galápagos (SCY) and Baltra Galápagos Islands (GPS) in E...

Description: Due to the permanent or temporary suspension of certain routes, protection for change to a nearby airport now in...

08/04/2021

PASSENGER PROTECTION - New Change to a Nearby Airport options in Brazil involving the airport of Chapecó (XAP)

Description: Due to the permanent or temporary suspension of certain routes, protection for change to a nearby airport now in...

08/04/2021

FARES - Discount for Minors now authorized in individual reservations

Description: The discount for Minors (CHD/INF) is now authorized if allowed by the applicable fare regulation for fares espec...

07/04/2021

SALES - Reduced operation between Lima (LIM)- Buenos Aires (EZE) during the month of April

Due to government restrictions in Argentina, the operation between Lima (LIM), Peru, and Buenos Aires (EZE), Argentina, has b...

01/04/2021

PASSENGER PROTECTION - Added flexibility for passengers traveling to/from Chile

Description: New travel exceptions to passengers with unaffected flights traveling to/from Chile due to new statements report...

01/04/2021

PASSENGER PROTECTION - Flight protection to Orlando (MCO) via Miami (MIA

Description: The protection option on LATAM flights via Miami (MIA) for flights to Orlando Airport (MCO) is extended until Ju...

31/03/2021

SPECIAL SERVICES - UMNR service on flights to/from Chile is suspended

This publication is supended from April 21, 2021, due to Health Minister of Chile has authorized that minors traveling by the...

25/03/2021

EXCEPTIONS TO COMMERCIAL POLICIES - Exceptions due to name or FOID correction

Description: In an effort to manage name/surname corrections more effectively, we provide an updated table with new examples ...

25/03/2021

New conditions for face mask wearing in Brazil

Description:: Due to the requirements of the National Health Surveillance Agency (ANVISA), the procedures related to face mas...

24/03/2021

COMMERCIAL EXCEPTIONS - Passengers traveling on Peru domestic routes

Applicable to: Contact Center and Tickets Offices Peru Description: Due to the internal restrictions established in Peru, the...

16/03/2021

PASSENGER PROTECTION - Changes in the operation due to sanitary restrictions

The GRU - LIS - GRU temporary suspension, has been extended until April 15, 2021, except for flights on dates March 21, 23 an...

11/03/2021

GROUPS - Updated exceptions for unused Group reservations

Description The flexibility period for unused flight reservations has been extended through June 30th 2021. Reach: Group rese...

22/02/2021

REFUND - Update of the refund process in Colombia

Description We inform that from February 22, 2021, for the Colombian market, the payment of refunds will be made through the ...

09/10/2020

ROUTES - Changes Calama Airport operation (CJC)

Due to the works at Calama airport (Chile) between October 9th and 24th, 2020, all flights on Fridays and Saturdays from or t...

09/10/2020

ROUTES - Changes in the operation of Maringá Airport (MGF)

LATAM Airlines Brazil informs that, due to the works at Maringá Airport (Paraná) between December 01 and 15, 2020, all flight...

23/09/2020

SPECIAL PASSENGERS - Medical Specialty in cases of Pregnant Passengers

Description: Update to Medical Certificate requirements as follows: The medical certificate authorizing travel must be issued...