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LATAM TRADE

News & Contingencies
0 July 2020

31/07/2020

EXCEPTIONS - Commercial flexibility for passengers with non-affected flights (except Brazil)

Description: Commercial flexibility for passengers with NON cancelled/rescheduled flights in all markets (except BR). Custome...

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31/07/2020

CONTINGENCY - Travel Solutions for passengers with affected flights

All commercial exceptions entered after 14:00 LT SCL of July 31, 2020, must abide by the following definitions:

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30/07/2020

PASSENGER PROTECTION - New options for Change to a Nearby Airport in Brazil

Applicable to: New alternatives have been added to the Change to a Nearby Airport option in case of flight rescheduling and c...

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22/07/2020

FARES - Basic fare added to South American and Caribbean routes

As part of our commitment to offer increased options, personalized service and flexibility to all our customers, LATAM has ex...

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21/07/2020

Commercial Exceptions due to travel restrictions in response to Coronavirus outbreak

All tickets reissued after 20:00 LT CL of 21JUL20 must abide by the following conditions: LATAM COMMERCIAL EXCEPTIONS Due to:...

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20/07/2020

ROUTES - Changes to the operation at Congonhas Airport (CGH), Sao Paulo

Local authorities in Brazil have announced that the Congonhas airport (CGH) in Sao Paulo, Brazil, will undergo construction w...

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16/07/2020

PASSENGER PROTECTION - New airport change options

Description: New alternatives for Change to a Nearby Airport added in the Chile and Peru markets in case of rescheduling or c...

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14/07/2020

Changes of domestic and international operation in Argentina

Update to exceptions for passengers holding international tickets to/from Argentina. Description Due to the impact of the COV...

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09/07/2020

Important update from LATAM Airlines Brazil

LATAM formalizes second tranche of DIP financing and announces LATAM Airlines Brazil’s Chapter 11 incorporation The committed...

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02/07/2020

UPDATE - Exceptions for Group requests due to Coronavirus situation

Description: Exceptions for Groups, due to Coronavirus Scope: Group Reservations Implementation Date: Immediate Consideration...

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0 June 2020

25/06/2020

AIRPORT - Exceptions to the mandatory use of protective masks on board LATAM flights

Description: This is to inform that those passengers allowed to travel without a protective face mask, as informed on May 7 i...

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23/06/2020

ROUTES - Reorganization of domestic and regional routes

Description: In an effort to adjust our operation to the new global scenario resulting from the impact of the COVID-19 pandem...

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18/06/2020

GROUPS - Changes to group requests

Description: The GSO tool will no longer be used for group requests, from now on, all group requests must be made through a u...

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17/06/2020

Important announcement regarding operations in Argentina

Dear Travel Partner, First of all, we hope that you and your family are well. During the last months, we have informed you ab...

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0 May 2020

21/05/2020

ROUTES - The suspension of domestic and international operation in Argentina is extended

Description: In line with local regulatory provisions, the suspension of domestic and international operations to / from Arge...

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20/05/2020

BAGGAGE - Restriction of liquids, gels and aerosols as carry-on baggage at all airports in Brazil

Applicable to: All sales channels Description: Effective June 1, 2020, all Brazilian airports will restrict the carriage of l...

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18/05/2020

AGREEMENTS - Agreement changes on routes to/from South Africa

Description: This is to inform that several flights of South African Airways’ (SA) network are being cancelled, thus affectin...

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12/05/2020

FARES - The sale of fares with flexible change has been extended for domestic and international routes

Description: In an effort to offer more convenience to our customers who still have not purchased their domestic or internati...

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07/05/2020

BAGGAGE - Exception for flights departing from the USA

Applicable to: All sales channels Description: The U.S. Transport Security Administration (TSA) has temporarily loosened the ...

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07/05/2020

ROUTES - Reopening of the Sao Paulo (GRU) - Frankfurt (FRA) route

We are pleased to announce the reopening of the route between Sao Paulo (GRU), Brazil, and Frankfurt (FRA), Germany, as from ...

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07/05/2020

Use of protection masks on LATAM flights

Updated on May 07, 2020 Applicable to: All sales channels Description: Continuing with the measures that seek to protect the ...

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05/05/2020

ROUTES - Suspension of domestic and international operation in Argentina

Applicable to: All sales channels Description: In compliance with regulatory provisions in Argentina, domestic and internatio...

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0 April 2020

30/04/2020

MINORS - Acceptance of minors traveling on Delta Air Lines (DL)

Applicable to: All sales channels Description: This is to inform that minors up to the age of 14 traveling unaccompanied on D...

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30/04/2020

GROUPS - Quoting groups with surcharge (Q)

Description: This is to inform that group ticketing must honor the net fare plus queue (fare + Q) agreed during the negotiati...

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07/04/2020

SALES - Use of protection masks on LATAM flights departing from Chilean territory

Applicable to: All sales channels Description: The Chilean Government (Resolution No. 244 from the Public Health Administrati...

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02/04/2020

ROUTES - Operational changes between Buenos Aires (EZE) and Asuncion (ASU)

Due to commercial changes, operations between Buenos Aires (EZE) Argentina and Asuncion (ASU) Paraguay, will be no longer ava...

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0 March 2020

30/03/2020

ROUTES - Operational changes in Osorno, Chile

Due to the health emergency, the local authority has closed Osorno (ZOS), Chile, airport; hence LATAM operation to/from this ...

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26/03/2020

SALES - Extension of markets and dates for the Crew and Guest products

Description: Extension of special conditions for the CREW/SEAMAN and GUEST/AIRSEA products. The conditions are also extended ...

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24/03/2020

ROUTE - Operational changes between Sao Paulo (GRU) and Santa Cruz (VVI) route

Due to commercial changes, operations between Sao Paulo (GRU), Brazil and Santa Cruz (VVI), Bolivia, will be no longer availa...

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24/03/2020

Clean all non productive segments in their GDS queues

Due to massive flight cancellation caused by covid-19 spread around the world and government actions in several countries to ...

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23/03/2020

ROUTE - Operational changes in Chiloé, Chile

Due to the closure and total isolation stated for the Island of Chiloé (MHC), LATAM operation to/from this airport is suspend...

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13/03/2020

FARES - Flexible change for purchase of tickets on domestic and international routes, issued until March 31, 2020

Description: In an effort to offer more convenience to our customers who still have not purchased their domestic or internati...

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12/03/2020

AGREEMENTS - IET agreement between LATAM and Royal Air Maroc

Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL...

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12/03/2020

ROUTE - Operational changes in Punta del Este (PDP)

Due to scheduled runway repair work at Punta del Este (PDP) airport, LATAM operation to/from PDP will be suspended between Ma...

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11/03/2020

Temporary suspension of flights between Buenos Aires (EZE) and Miami (MIA)

LATAM Airlines Argentina informs that, as a consequence of the spread of the coronavirus (COVID-19) and the inclusion of the ...

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10/03/2020

CODESHARE - New codeshare service between LATAM and Malaysia Airlines

This is to inform that a new codeshare operation between LATAM and Malaysia Airlines for domestic service in Asia is already ...

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06/03/2020

FARES - Flexible changes for international tickets purchased until March 22, 2020

Applicable to: All sales channels Description: In an effort to offer more convenience to our customers who still have not pur...

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04/03/2020

ROUTE - Changes in the operation between Madrid (MAD) and Frankfurt (FRA)

Updated on March 4, 2020 Starting on July 1, 2020, the route Santiago (SCL) - Madrid (MAD) - Frankfurt (FRA) will be replaced...

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02/03/2020

CONTINGENCY - Temporary suspension of the São Paulo (GRU) - Milan (MXP) route

LATAM COMMERCIAL EXCEPTIONS Due to: Temporary suspension of the São Paulo (GRU) - Milan (MXP) route Passengers Traveling: On ...

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0 February 2020

27/02/2020

CODESHARE - New bilateral codeshare agreement between LATAM and Delta Air Lines

This is to inform that LATAM (LA) and Delta Air Lines (DL) have established a bilateral codeshare agreement for flights opera...

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27/02/2020

Restriction to the transportation of animals to Montego Bay (MBJ), Jamaica

Description: The Ministry of Agriculture of Jamaica restricts the entry of animals (AVIH/ESAN/PETC) on flights bound for Mont...

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27/02/2020

CONTINGENCY - High congestion in Bogota airport in Bogota, Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: High congestion and difficult weather condition in Bogota Passengers Traveling: Passenger...

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26/02/2020

BAGGAGE - New baggage allowance on routes to/from North America and Africa

Description: Baggage allowance standardization by Brand on all routes to/from the United States/Canada and from/to Africa Sco...

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26/02/2020

AGREEMENTS - Air Italy (IG) suspends operations

Applicable to: All sales channels Description: Due to Air Italy’s service suspension as from February 26, 2020, passengers wi...

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26/02/2020

CONTINGENCY - Adverse weather conditions in Arequipa (AQP), Peru

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arequipa (AQP), Peru. Passengers traveling: From/to/through...

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22/02/2020

CONTINGENCY - Meteorology in Tacna (TCQ), Peru

EXCEÇÕES COMERCIAIS LATAM Devido a: Condições climáticas adversas em Tacna, Perú Passageiros viajando: De/para/via: Tacna Dat...

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21/02/2020

CONTINGENCY - Meteorology in Arequipa (AQP), Peru

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions (rain in Arequipa), Peru. Passengers traveling: From/to/throug...

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13/02/2020

CODESHARE - New codeshare service between LATAM and Qatar Airways

This is to inform that a new codeshare operation between LATAM and Qatar Airways is already available in our distribution sys...

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11/02/2020

CONTINGENCY - Problems on the runway at Salvador Airport (SSA), Brazil

LATAM COMMERCIAL EXCEPTIONS Due to: Problems on the runway at Salvador Airport (SSA), Brazil Passengers traveling: From/to/th...

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10/02/2020

CONTINGENCY - Coronavirus Alert

LATAM COMMERCIAL EXCEPTIONS Due to: Coronavirus alert Passengers Traveling: 1. To Papeete (PPT), if they have visited any of ...

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10/02/2020

CONTINGENCY - Rain in Sao Paulo (SAO), Brazil

LATAM COMMERCIAL EXCEPTIONS Due to: Rain in Sao Paulo (SAO), Brazil Passengers traveling: From/to/through: Congonhas (CGH) y ...

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07/02/2020

ROUTES - New direct flight between Santiago (SCL), Chile and Frankfurt (FRA) Germany

We are pleased to inform a new direct flight between Santiago (SCL), Chile and Frankfurt (FRA), Germany, that will operate st...

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0 January 2020

30/01/2020

CONTINGENCY - High congestion at Colombian airports

LATAM COMMERCIAL EXCEPTIONS Due to: High congestion at Colombian airports Passengers Traveling: On LATAM flights affected and...

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29/01/2020

CONTINGENCY - Earthquake in Jamaica and Cuba

LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in Jamaica and Cuba Passengers traveling: From/to/through: Montego Bay (MBJ) a...

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27/01/2020

Wrong cancellations in domestic and regional route flights in Peru

Due to a modification made to the systems that support the publication process, certain flights were canceled by mistake from...

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16/01/2020

AIRPORT - Change of Terminal in New York Airport (JFK)

Description: LATAM will move its operations at John F. Kennedy International Airport (JFK) from Terminal 8 to Terminal 4, whe...

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0 December 2019

09/12/2019

ROUTES - New service between São Paulo (CGH) and Chapecó (XAP)

We are pleased to announce our new service between São Paulo (CGH) and Chapecó (XAP), Brazil, scheduled to begin on March, 29...

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09/12/2019

CONTINGENCY - Adverse weather conditions in Bogotá, Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá, Colombia Passengers traveling: From/to/through: Bog...

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05/12/2019

RESERVATIONS - Creating reservations with the same name as the travel document

Description: To comply with the immigration documentation requirements when entering the United States and avoid fines for er...

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0 November 2019

28/11/2019

ROUTES - New service between Coca and Quito

We are pleased to inform a new route between Coca (OCC), Ecuador and Quito (UIO), Ecuador, that will operate starting on Apri...

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28/11/2019

ROUTES - New service between Santa Rosa and Quito

We are pleased to inform a new route between Santa Rosa (ETR), Ecuador and Quito (UIO), Ecuador, that will operate starting o...

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28/11/2019

Special services - Change in Temporary Embargo AVIH by Weather Conditions in JFK

Description: Due to the low temperatures in JFK (New York), the seasonal embargo on AVIH (live animals in cargo hold) normall...

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26/11/2019

CONTINGENCY - Extension of exceptions due to protests in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers: On LATAM flights affected and not affected by itin...

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26/11/2019

CONTINGENCIA - Exceptions due to protests in Bogota

LATAM COMMERCIAL EXCEPTIONS Due to: Protest in Bogota Passengers: On LATAM flights affected and not affected by itinerary cha...

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19/11/2019

CONTINGENCY - General strike in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers: On LATAM flights not affected by itinerary changes...

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07/11/2019

AGREEMENTS - IET agreement between LATAM and Royal Air Maroc

Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL...

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06/11/2019

CONTINGENCY - Lufthansa (LH) crew Strike

LATAM COMMERCIAL EXCEPTIONS Due to: Lufthansa (LH) cabin crew Strike Passengers: On LATAM flights not affected by itinerary c...

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05/11/2019

CONTINGENCY - Extension of exceptions due to protests in Bolivia

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...

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0 October 2019

31/10/2019

CONTINGENCY - Extension of exceptions due to protests in Bolivia

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...

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30/10/2019

ROUTES - New operation between Congonhas (CGH) - Fortaleza (FOR)

We are pleased to inform a new route between Congonhas (CGH), Brasil y Fortaleza (FOR), Brasil, that will operate starting on...

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29/10/2019

CONTINGENCY - Cusco airport is closed due to runway damage

LATAM COMMERCIAL EXCEPTIONS Due to: Cusco airport is closed due to runway damage. Passengers: On LATAM flights affected and n...

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24/10/2019

FFP LATAM PASS - 50% discount for seats purchased by Gold Plus members

A 50% discount has been implemented for Gold Plus members who purchase their seats on DOM BR flights. Description: Gold Plus ...

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24/10/2019

CONTINGENCY - Possible transport strike in Italy

LATAM COMMERCIAL EXCEPTIONS Due to: Possible transport strike in Italy on Friday, October 25, 2019 Passengers: On LATAM fligh...

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24/10/2019

ACTUALIZATION - New Electronic Visa Requirement for Passengers Traveling to and Transiting New Zealand

We inform you that due to a new direct operation between SCL-SYD-SCL, the information previously reported in “New Electronic ...

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14/10/2019

ROUTE - Changes in the operation between Congonhas (CGH) y Galeão (GIG), Brazil

Due to commercial definitions, the route between Congonhas (CGH) y Galeão (GIG) will cease operations for flights from Januar...

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07/10/2019

ROUTES - Exceptions established for flights operated by Wamos Air

The following are the new conditions for exceptions to flights operated by Wamos Air on the route between Santiago, Chile (SC...

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0 September 2019

27/09/2019

CONTINGENCY - Climatic conditions in Trujillo, Peru

LATAM COMMERCIAL EXCEPTIONS Due to: Due to bad weather conditions in Trujillo, Peru. Passengers: On LATAM flights affected an...

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26/09/2019

CODESHARE - New codeshare service between LATAM and Finnair

This is to inform that a new codeshare operation between LATAM and Finnair for routes within Europe is already available in o...

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26/09/2019

BAGGAGE - Information available at latam.com regarding the price of checked baggage for purchase

Description: The policy regarding different prices for checked bags according to season (high/low season), early purchase, br...

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23/09/2019

CONTINGENCY - National strike in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: National Stop of transporters in Colombia Passengers: On LATAM flights not affected by it...

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20/09/2019

CONTINGENCY - Climatic conditions in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: Due to bad weather conditions throughout the Colombian territory. Passengers: On LATAM fl...

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0 August 2019

27/08/2019

CONTINGENCY - Tropical storm Dorian

LATAM COMMERCIAL EXCEPTIONS Due to: Tropical storm Dorian. Passengers: On LATAM flights not affected by itinerary changes Tra...

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No content available