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LATAM TRADE

News & Contingencies

25/06/2020

TRADE UPDATE - Coronavirus

THIS ADVICE IS FOR AGENTS IN OCEANIA ONLY

The following Trade Advice has been updated on 23 June 2020. Tickets reissued as of 23 June 2020 must abide by the following conditions:

A. Commercial Procedure for customers with tickets with cancelled/rescheduled flights between March 01 and December31, 2020. Also, for customers with tickets with non-cancelled/non-rescheduled flights from May 20 onwards, with reservations issued between May 20 and July 31, 2020*.

1. Change of date:

Customers can change their flight date without fare difference or change fees, following the conditions below:

  • One change is allowed per booking, subject to cabin availability (same original cabin).
  • Changes are subject to the ticket validity.  Customers at destination (trip already commenced) who, due to the operation reduction, are not eligible for protection to comply with the maximum stay allowed by the fare, may reschedule their flight up to 12 months from trip commencement (according to the conditions mentioned), even if the change exceeds the maximum stay allowed by the fare. 
  • For fully unused tickets up to 12 months from the commencement of the trip and for partially used tickets subject to the maximum stay allowed by the fare. However, for tickets purchased until July 31, 2020 with original trip start between March 01, 2020 and December 31, 2020, the start of travel may be postponed until December 31, 2021 depending on the availability of flights in the systems.
  • The ticket must be reissued before departure of the original flight. If a customer is not sure about the new date of travel but requests a change BEFORE the original travel date, the ticket may be left open for a future purchase according to the flexibility options stated above. In these cases, agents will need to email salessupport.oceania@latam.com BEFORE the departure of the original flight date to enter an OSI on the ticket:  COV23JUN20 with email subject "OSI CREDIT REQUEST" and then proceed with the change according to the conditions mentioned above. Otherwise, it will be subject to the fare regulation.
  • Must be the same origin/destination. 
  • Consider that all date changes that imply a change in the “type of passenger” (e.g. INF to CHD) will also imply the charging of applicable fare differences.

How to reissue the ticket:

  1. Enter the following in the endorsement box:  COVID19
  2. Add an OSI in the reservation: INVOL CHG DUE TO COVID19

2. Cancel booking for refund

For tickets with cancelled/rescheduled flights between March 14 and December31, 2020 (UN Segments) please contact Sales Support to review case by case. LATAM Airlines will do its absolute best to process the refund within reasonable time frames but experiencing high volumes of such delays may occur. 

3. In case of No Show

No-show customers are subject to all applicable fare regulations.

 

B. Commercial Procedure for customers with tickets with non-cancelled/non-rescheduled flights from March 01 onwards, with reservations issued until May 19, 2020.

1. Change of date:

Customers can change their flight date without change fees and subject to fare difference, with the following conditions:

  • Changes are subject to the ticket validity . For fully unused tickets up to 12 months from the commencement of the trip and for partially used tickets subject to the maximum stay allowed by the fare. However, for tickets purchased until July 31, 2020 with original trip start between March 01, 2020 and December 31, 2020, the start of travel may be postponed until December 31, 2021 depending on the availability of flights in the systems.
  • Changes must be made BEFORE the original flight departure or the ticket can be left as credit emailing salessupport.oceania@latam.com BEFORE the departure of the original flight date to enter an OSI on the ticket:  VID23JUN20 with email subject "OSI CREDIT REQUEST". The travel date may be changed later on according to the conditions mentioned. Otherwise it applies subject to all fare regulations. 
  • Reissue must be completed within the ticket validity (12 months from the original departure date) or in the case that the ticket has partly been used, the ticket is valid for the maximum stay period on the ticket conditions.

How to reissue the ticket:

  • Enter the following in the endorsement box:  VID23JUN20 Add an OSI in the reservation: INVOL CHG DUE TO COVID19

2. Cancel booking for refund

If your customer wants to cancel their booking for a refund, it will be subject to all fare regulation.

Border closures and restrictions

We are receiving updates on border closures and restrictions at the same time as the general public, and we are doing our best to update our policies and communicate them to you as quickly as possible. For the latest information visit Government Restrictions.

In the case that your customer has a booking on a flight that is cancelled, you can change the booking in the GDS, subject to the Change of Date conditions above. It is very important to delete the inactive segments of reservations according to the following: Clean all non-productive segments in their GDS queues

* Customers with non-cancelled / non-rescheduled flights:- requiring changes to Itineraries in combination with other airlines are subject to all applicable fare differences.

**Ancillaries associated to the ticket are subject to changes and/or refund depending on the action taken with the ticket.

For more detailshttps://www.latamtrade.com/en_au/news/Excepciones_22mayo20_contCOVID_soloEN

We are in this together and will come back stronger than ever. Stay well.