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LATAM TRADE

News & Contingencies

30/08/2020

TRADE UPDATE - Coronavirus

THIS ADVICE IS FOR AGENTS IN OCEANIA ONLY

All commercial exceptions entered after 14:00 LT SCL of August 27, 2020, must abide by the following definitions:

A. Commercial Procedure for customers with tickets with cancelled/rescheduled flights between March 01 and July 31, 2021. For cancelled domestic Argentina flights, check exceptions here.

1. Change of date:

Customers can change their flight date without fare difference or change fees, following the conditions below:

  • One change is allowed per booking, subject to cabin availability (same original cabin).
  • Valid for fully unused tickets up to 12 months from the original trip commencement date and for partially used tickets subject to the maximum stay allowed by the fare.  However, for tickets purchased until July 31, 2020 with original trip commencement date between March 01, 2020 and December 31, 2020, tickets may be changed until December 31, 2021, according to system availability.
  • The ticket must be reissued before departure of the original flight. If a customer is not sure about the new date of travel but requests a change BEFORE the original travel date, the ticket may be left open following the procedure established below on point B. 
  • Must be the same origin/destination. To change the origin/destination it can be made without penalty, subject to fare differences and ticket validity, except for changes to a nearby airport of flights operated by LATAM, according to the standard table of passenger protection to a nearby airport.
  • Consider that all date changes that imply a change in the “type of passenger” (e.g. INF to CHD) will also imply the charging of applicable fare differences.

How to reissue the ticket:

  1. Enter the following in the endorsement box:  COVID19
  2. Add an OSI in the reservation: INVOL CHG DUE TO COVID19

2. Cancel booking for refund

For tickets with cancelled/rescheduled flights between March 14, 2020 and July 31, 2021 please contact Sales Support to review case by case. LATAM Airlines will do its absolute best to process the refund within reasonable time frames but experiencing high volumes of such delays may occur. 

3. In case of No Show

No-show customers are subject to all applicable fare regulations.

4. Ancillaries

Ancillaries associated with the ticket are subject to changes and/or refund depending on the action taken with the ticket.

 

B. Commercial Procedure for customers with tickets with NON cancelled/rescheduled flights in all markets (except BR). 

1. On flights from March 01, 2020 onwards with tickets issued until May 19, 2020.

Customers can change their flight date WITHOUT PENALTY and subject to fare difference, with the following conditions:

  • Changes are subject to the ticket validity . For fully unused tickets up to 12 months from the commencement of the trip and for partially used tickets subject to the maximum stay allowed by the fare. However, for tickets purchased until July 31, 2020 with the original trip start between March 01, 2020 and December 31, 2020, the start of travel may be postponed until December 31, 2021 depending on the availability of flights in the systems.
  • Changes must be made BEFORE the original flight departure or the ticket can be left as credit emailing salessupport.oceania@latam.com BEFORE the departure of the original flight date to enter an OSI on the ticket:  VID21JUL20 with email subject "OSI CREDIT REQUEST". The travel date may be changed later on according to the conditions mentioned. Otherwise it applies subject to all fare regulations. 
  • Reissue must be completed within the ticket validity (12 months from the original departure date) or in the case that the ticket has partly been used, the ticket is valid for the maximum stay period on the ticket conditions.

2. On flights from May 20, 2020 onwards with tickets issued between May 20, 2020 and July 31, 2020.

Customers can change their flight date WITHOUT PENALTY AND FARE DIFFERENCE, with the following conditions:

  • Changes are subject to the ticket validity . For fully unused tickets up to 12 months from the commencement of the trip and for partially used tickets subject to the maximum stay allowed by the fare. However, for tickets purchased until July 31, 2020 with the original trip start between March 01, 2020 and December 31, 2020, the start of travel may be postponed until December 31, 2021 depending on the availability of flights in the systems.
  • Changes must be made BEFORE the original flight departure or the ticket can be left as credit emailing salessupport.oceania@latam.com BEFORE the departure of the original flight date to enter an OSI on the ticket:  COV21JUL20 with email subject "OSI CREDIT REQUEST". The travel date may be changed later on according to the conditions mentioned. Otherwise it applies subject to all fare regulations. 
  • Reissue must be completed within the ticket validity (12 months from the original departure date) or in the case that the ticket has partly been used, the ticket is valid for the maximum stay period on the ticket conditions.

3. For tickets issued between August 01 and September 31, 2020.

Customer can change the ticket WITHOUT PENALTY and subject to applicable fare differences, within its validity period,. Tickets must be changed before departure of the original flight; otherwise, it will be subject to the fare regulation. 

How to reissue for any of the 3 scenarios mentioned above:

  • Enter the following in the endorsement box:  FLEXCOV19
  • Add an OSI in the reservation: CHG WVED DUE TO FLEX COVID19

Cancelling booking for refund for any of the 3 scenarios mentioned above:

Subject to fare regulation according to processes and conditions established for each country.

To change the origin/destination for any of the 3 scenarios mentioned above:

It can be made without penalty, subject to fare differences and ticket validity. To reissue add in endorsements:  FLEXCOV19 and OSI in reservation: CHG WVED DUE TO FLEX COVID19.

 

Border closures and restrictions

We are receiving updates on border closures and restrictions at the same time as the general public, and we are doing our best to update our policies and communicate them to you as quickly as possible. For the latest information visit Government Restrictions.

In the case that your customer has a booking on a flight that is cancelled, you can change the booking in the GDS, subject to the Change of Date conditions above. It is very important to delete the inactive segments of reservations according to the following: Clean all non-productive segments in their GDS queues

 

We are in this together and will come back stronger than ever. Stay well.