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Policy
0 February 2024

22/02/2024

BAGGAGE - Maximum allowed checked baggage quantity per passenger

Description: For LATAM flights, a maximum limit of 10 checked baggage items is allowed per passenger. Except on flights betwe...

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15/02/2024

SALES - Name correction on LATAM tickets with Delta flights

Description: A new process has been defined for name corrections on itineraries that include Delta and LATAM flights without ...

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08/02/2024

PETS IN CABIN (PETC) - New conditions for PETC acceptance on board

Description: In an effort to enhance the experience of PETC service users, the maximum size allowed for soft kennels has been...

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08/02/2024

COMMERCIAL EXCEPTIONS - Right of Withdrawal for Non-Face-to-Face purchases in Argentina

Description: In Argentina, consumers are entitled to the right of withdrawal for non-face-to-face purchases pursuant to the R...

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0 January 2024

18/01/2024

SPECIAL SERVICES - Free seat request for Special Passengers

Description: We inform that seats must be assigned free of charge to Special Passengers, and such requests should be made exc...

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12/01/2024

SPECIAL SERVICES - Restrictions to ESAN and SVAN services

Description: Effective immediately, the same passenger can no longer use the SVAN –service animal– and the ESAN –emotional su...

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0 December 2023

28/12/2023

MINORS - Assignment of adjacent seats to minors

Description: In compliance with current regulations in Brazil (CNJ Resolution 295) and Chile (Law 21,398), every passenger un...

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14/12/2023

SALES - Reservations canceled due to Invalid Name

Description The system, upon detecting a possible false name entered into a reservation without issuance, will cancel the iti...

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0 November 2023

30/11/2023

ANIMALS - Restriction on transport of live animals on new route to Aruba (AUA)

Description: The carriage of live animals (AVIH, PETC, ESAN and SVAN) is prohibited on the new Aruba route (AUA), which will ...

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30/11/2023

CODESHARE - New Agreement between LATAM and Turkish Airlines

As of December 4, 2023, the sale of the interline and codeshare agreement between LATAM and Turkish Airlines will be availabl...

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23/11/2023

SALES - Name correction in the same PNR for reservations with LATAM flights

Description: We inform that there is an active feature in our GDSs that allows the correction of a name or surname to be perf...

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0 October 2023

26/10/2023

RESERVATIONS & TICKETING - Exemption from airport fees and taxes in Uruguay

Description: A new process is established to exempt airport fees and taxes for passengers in Uruguay Scope: Customers in Urug...

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25/10/2023

RESERVATIONS - Waiting List option now available in GDS for reservations in Premium Economy and Premium Business cabins

Description: Agencies can now create Waiting Lists (WL) for certain spaces in the Premium Economy and Premium Business cabins...

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05/10/2023

FARES - New Branded Fares

Description Starting from October 10, 2023, new Brands are being introduced, starting with domestic markets of Chile, Ecuador...

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0 September 2023

14/09/2023

UNACCOMPANIED MINOR - Request for Unaccompanied Minor Service on Already Issued Tickets

Description: Due to the Unaccompanied Minor (UMNR) service being subject to availability, it is not possible to guarantee the...

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14/09/2023

PASSENGER PROTECTION - Definition of ticket validity in involuntary changes

Description: To improve information regarding involuntary changes, the definition to apply the ticket validity in involuntary...

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13/09/2023

RESERVATION - Insertion of the CPF for Brazilians traveling on domestic flights in Brazil

Scope: Mandatory insertion of the CPF for Brazilians on domestic flights Date of Implementation: Immediate Considerations: Th...

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0 August 2023

No content available

0 July 2023

14/07/2023

REFUNDS - Requests for refunds due to exact duplication and inverted routing of tickets

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0 June 2023

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0 May 2023

No content available

0 April 2023

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0 March 2023

30/03/2023

GROUPS - Issuance of groups, series & negospace from May 1

Description From May 1st, when a LATAM group or serie is issued in GDS, a new concept will appear, called surcharge, which wi...

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