Description:

We inform that seats must be assigned free of charge to Special Passengers, and such requests should be made exclusively through Global Sales Support via the support chat available on latamtrade.com.

Scope:

Free seats for Special Passenger requests

Date of Implementation:

Immediate

Considerations:

The seat marking process at no charge applies to passengers who request the following services:

• Special passengers with service from: SVAN, BLND, Wheel stiles, DPNA, DEAF, UMNR, MAAS, INAD, MEDA, PPOC.  
• Allocation of adjacent seats to minors in all markets. 
• Accompaniment of passagers Black and Black Signature.
  
  

Seats will be marked and allocated in accordance with current definitions and after confirmation of services in the reservation. The document validation process and boarding authorization are handled by internal teams confirming LATAM's special services.

Implementation: 

1. Travel agents should contact the local Global Sales Support (GSS) through the support chat on latamtrade.com, selecting the Operational Support option.
2. They should verify the process added to the PNR, ensuring the service is confirmed and aligns with flight confirmations.
3. The GSS team will make the seat reservation at no cost.

Section:

Special Passengers | Handicap