08/02/2023
BAGGAGE - Voluntary change of tickets issued before January 23, 2023
Complementary information to the communication of January 18, 2023.
No content available
19/01/2023
PASSENGER PROTECTION - Suspension of the Quito (UIO) ⇄ Loja (LOH)
Due to operational needs , the operation between UIO ⇄ LOH will be cancelled as of March 26, 2023. Canceled flights: LA 1364 ...
18/01/2023
BAGGAGE - Changes to checked baggage allowance
Description We inform you that as of January 23, 2023, it will change the checked baggage allowance for certain brands. Scope...
No content available
30/12/2022
EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)
The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ...
29/12/2022
BAGGAGE - Limitation of checked baggage on the UIO⇄MIA route
Description Due to capacity restrictions of the aircraft that operate the UIO⇄MIA route, the amount of checked baggage availa...
22/12/2022
ROUTES - New operation between GRU ⇄ PFB and CGH ⇄ RAO
We are pleased to inform you about the new routes between GRU ⇄ PFB and CGH ⇄ RAO, which will operate from March 28, 2023 as ...
16/12/2022
Actions to take when a flight has a schedule change that is not reflected in the reservation.
When a flight is canceled or changed less than 7 days in advance, the information may not be correctly reflected in your GDS....
07/12/2022
COMMERCIAL EXCEPTIONS - Due to political circumstances in Peru
Description: Due to the political situation that occurred in Peru, it is defined the following flexibility to passengers trav...
02/12/2022
PASSENGER PROTECTION - CHANGES TO THE OPERATION BETWEEN BOGOTA (BOG) AND VALLEDUPAR (VUP)
Due to operational adjustments, as of January 16, 2023, the sale of the domestic route, Bogota (BOG) ⇄ Valledupar (VUP) in Co...
01/12/2022
SALES - New ZP Route (Paranair) Summer Season
We are pleased to announce the new codeshare route between ASU ⇄ PDP, which will operate from the end of December 2022, as fo...
No content available
24/11/2022
GROUPS > Change to a new ticket
Description The change name in group reservations is modified to a maximum of 10%. Scope: Change to a new ticket in group res...
21/11/2022
COMMERCIAL EXCEPTIONS - Collision in the takeoff of the flight LA2213 at the LIMA airport, Peru
One or more changes are allowed
17/11/2022
PASSENGER PROTECTION - Suspension on domestics routes in Brazil
Description: Due to operational needs, the sale and operation of the following domestic routes in Brazil have been suspended ...
10/11/2022
BAGGAGE - Changes to checked baggage allowance on routes to/from Easter Island and Oceania
Description We inform you that as of today november 10, 2022, there will be a change in the checked baggage allowance in the ...
No content available
27/10/2022
GROUPS | Tour Conductor (TC) information update
Description General information, request and ticketing of Tour Conductor has been updated in the Groups chapter. Scope: Group...
20/10/2022
COMMERCIAL EXCEPTIONS - Rescission is activated in non-enabled markets
Description It has been defined to allow the rescission exception to all markets where it was not available. Scope: Rescissio...
20/10/2022
BAGGAGE - Baggage charge at the boarding gate is updated
Description We inform you that as of today, October 20, 2022, the prices that apply on regional routes for baggage charge at ...
13/10/2022
Face Mask use on LATAM flights
Description: The onboard mask policy was modified , becoming optional on all LATAM flights, except in Colombia, where it is s...
13/10/2022
ANCILLARIES - Treatment of ancillaries for changes and refunds of air tickets
Description Changes are incorporated to the treatment of ancillaries in the post-sale processes (exchanges and refunds). The ...
04/10/2022
BAGGAGE - Baggage charge at the boarding gate is reactivated in Punta Cana (PUJ)
Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...
No content available
30/09/2022
PASSENGER PROTECTION - Exemption of Ancillaries price differences for involuntary changes
Description To improve the customer experience in the event of involuntary changes, we inform you that it will not be necessa...
29/09/2022
BAGGAGE - Baggage charge at the boarding gate is activated
Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...
22/09/2022
AVIH - American Bully dog breed is classified as Brachycephalic
Description: The American Bully dog breed is added to the list of Brachycephalic dogs, thus being classified as a dangerous a...
08/09/2022
PASSENGER PROTECTION - The resumption of operations to/from Jaén
Description: The resumption of operations to/from Jaén has been confirmed by the authorities to since July 28 th 22 with freq...
No content available
No content available
No content available
15/06/2022
PARANAIR - New route in codeshare agreement with Paranair (ZP)
Description A Codeshare agreement with Paranair (ZP) adds the route between Asunción and Santa Cruz de la Sierra ⇄ on the fol...
15/06/2022
REFUNDS - Points to consider about Refunds
This is to inform our Travel Agents of the following additions to our refund policy that will come into effect immediately. 1...
09/06/2022
BAGGAGE - Baggage charge at gate is restarted
Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...
09/06/2022
AGREEMENTS - IET Agreement between LATAM and Boliviana de Aviación (OB)
Description: The bilateral interline agreement (IET) for issue between LATAM Airlines Group and Boliviana de Aviación (OB) wa...
09/06/2022
PASSENGER PROTECTION - Operation to/from Easter Island (IPC) is reestablished
Description: The reestablishment of operations to/from Rapa Nui has been confirmed by the local authorities as of August 04 t...
No content available
05/05/2022
Train & Bus Service - Content has been updated about Germany Train Service
Description: Please be informed that content related to Train Service in Germany has been updated on LATAM Trade from provide...
No content available
06/04/2022
PASSENGER PROTECTION - Route cancellation GRU(⇄) BOS
Canceled flights From April 1, 2022 to October 31, 2022, flights are canceled: LA8164 and LA8165 - GRU-BOS (⇄) Proposed prote...
No content available