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0 March 2023

07/03/2023

GROUPS - Choosing the Brand

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02/03/2023

FARES - New attribute for Brand Basic

Description The attributes of the Basic fare have been modified allowing changes with a penalty, except on domestic routes in...

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0 February 2023

08/02/2023

BAGGAGE - Voluntary change of tickets issued before January 23, 2023

Complementary information to the communication of January 18, 2023.

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0 January 2023

19/01/2023

PASSENGER PROTECTION - Suspension of the Quito (UIO) ⇄ Loja (LOH)

Due to operational needs , the operation between UIO ⇄ LOH will be cancelled as of March 26, 2023. Canceled flights: LA 1364 ...

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18/01/2023

BAGGAGE - Changes to checked baggage allowance

Description We inform you that as of January 23, 2023, it will change the checked baggage allowance for certain brands. Scope...

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0 December 2022

30/12/2022

EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)

The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ...

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29/12/2022

BAGGAGE - Limitation of checked baggage on the UIO⇄MIA route

Description Due to capacity restrictions of the aircraft that operate the UIO⇄MIA route, the amount of checked baggage availa...

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22/12/2022

ROUTES - New operation between GRU ⇄ PFB and CGH ⇄ RAO

We are pleased to inform you about the new routes between GRU ⇄ PFB and CGH ⇄ RAO, which will operate from March 28, 2023 as ...

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16/12/2022

Actions to take when a flight has a schedule change that is not reflected in the reservation.

When a flight is canceled or changed less than 7 days in advance, the information may not be correctly reflected in your GDS....

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07/12/2022

COMMERCIAL EXCEPTIONS - Due to political circumstances in Peru

Description: Due to the political situation that occurred in Peru, it is defined the following flexibility to passengers trav...

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02/12/2022

PASSENGER PROTECTION - CHANGES TO THE OPERATION BETWEEN BOGOTA (BOG) AND VALLEDUPAR (VUP)

Due to operational adjustments, as of January 16, 2023, the sale of the domestic route, Bogota (BOG) ⇄ Valledupar (VUP) in Co...

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01/12/2022

SALES - New ZP Route (Paranair) Summer Season

We are pleased to announce the new codeshare route between ASU ⇄ PDP, which will operate from the end of December 2022, as fo...

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0 November 2022

24/11/2022

GROUPS > Change to a new ticket

Description The change name in group reservations is modified to a maximum of 10%. Scope: Change to a new ticket in group res...

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21/11/2022

COMMERCIAL EXCEPTIONS - Collision in the takeoff of the flight LA2213 at the LIMA airport, Peru

One or more changes are allowed

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17/11/2022

PASSENGER PROTECTION - Suspension on domestics routes in Brazil

Description: Due to operational needs, the sale and operation of the following domestic routes in Brazil have been suspended ...

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10/11/2022

BAGGAGE - Changes to checked baggage allowance on routes to/from Easter Island and Oceania

Description We inform you that as of today november 10, 2022, there will be a change in the checked baggage allowance in the ...

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0 October 2022

27/10/2022

GROUPS | Tour Conductor (TC) information update

Description General information, request and ticketing of Tour Conductor has been updated in the Groups chapter. Scope: Group...

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20/10/2022

COMMERCIAL EXCEPTIONS - Rescission is activated in non-enabled markets

Description It has been defined to allow the rescission exception to all markets where it was not available. Scope: Rescissio...

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20/10/2022

BAGGAGE - Baggage charge at the boarding gate is updated

Description We inform you that as of today, October 20, 2022, the prices that apply on regional routes for baggage charge at ...

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13/10/2022

Face Mask use on LATAM flights

Description: The onboard mask policy was modified , becoming optional on all LATAM flights, except in Colombia, where it is s...

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13/10/2022

ANCILLARIES - Treatment of ancillaries for changes and refunds of air tickets

Description Changes are incorporated to the treatment of ancillaries in the post-sale processes (exchanges and refunds). The ...

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04/10/2022

BAGGAGE - Baggage charge at the boarding gate is reactivated in Punta Cana (PUJ)

Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...

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0 September 2022

30/09/2022

PASSENGER PROTECTION - Exemption of Ancillaries price differences for involuntary changes

Description To improve the customer experience in the event of involuntary changes, we inform you that it will not be necessa...

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29/09/2022

BAGGAGE - Baggage charge at the boarding gate is activated

Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...

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22/09/2022

AVIH - American Bully dog breed is classified as Brachycephalic

Description: The American Bully dog breed is added to the list of Brachycephalic dogs, thus being classified as a dangerous a...

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08/09/2022

PASSENGER PROTECTION - The resumption of operations to/from Jaén

Description: The resumption of operations to/from Jaén has been confirmed by the authorities to since July 28 th 22 with freq...

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0 August 2022

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0 July 2022

No content available

0 June 2022

15/06/2022

PARANAIR - New route in codeshare agreement with Paranair (ZP)

Description A Codeshare agreement with Paranair (ZP) adds the route between Asunción and Santa Cruz de la Sierra ⇄ on the fol...

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15/06/2022

REFUNDS - Points to consider about Refunds

This is to inform our Travel Agents of the following additions to our refund policy that will come into effect immediately. 1...

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09/06/2022

BAGGAGE - Baggage charge at gate is restarted

Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...

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09/06/2022

AGREEMENTS - IET Agreement between LATAM and Boliviana de Aviación (OB)

Description: The bilateral interline agreement (IET) for issue between LATAM Airlines Group and Boliviana de Aviación (OB) wa...

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09/06/2022

PASSENGER PROTECTION - Operation to/from Easter Island (IPC) is reestablished

Description: The reestablishment of operations to/from Rapa Nui has been confirmed by the local authorities as of August 04 t...

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0 May 2022

05/05/2022

Train & Bus Service - Content has been updated about Germany Train Service

Description: Please be informed that content related to Train Service in Germany has been updated on LATAM Trade from provide...

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0 April 2022

06/04/2022

PASSENGER PROTECTION - Route cancellation GRU(⇄) BOS

Canceled flights From April 1, 2022 to October 31, 2022, flights are canceled: LA8164 and LA8165 - GRU-BOS (⇄) Proposed prote...

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