For all markets, LATAM will provide the net fare, valid at the time of ticket issuance. This fare does not include taxes, and a service fee will apply according to the rules defined for each market.

In markets where authorized, the group booking may be transferred to the travel agency, or the agency may claim it in its system, provided the booking has been confirmed.

All LATAM group bookings must comply with fare regulations throughout every stage of the process (sales and post-sales).

Group tickets are non-refundable once issued.

It is mandatory that all reservations include:

• Passenger names
• DOCS (travel documents)
• FOID (passport number)
• A primary contact (PCTC)

Non-IATA agencies must provide their LATAM representative with all required information before ticket issuance.

Corporate Security and Accompanying Passengers

Certain group reservations must be approved by LATAM Corporate Security, which will determine the specific boarding requirements.

For groups traveling with minors, the following adult-to-minor ratios will apply.

• If there are additional minors, an extra accompanying adult will be required (for example: 21 minors → 2 accompanying adults).
• The accompanying person must be a legally responsible adult, over 18 years of age, and fully independent.

The GSS agent must enter an SSR CKIN in the booking, indicating the name of the passenger responsible for the group.

Example: PAX JUAN PÉREZ – GROUP LEADER SCOUT TROOP COLEGIO APOQUINDO

Passengers with Disabilities

Group requests that include passengers with disabilities will be governed by the same conditions applicable to individual passengers, provided they are able to:

• Understand and follow safety instructions.
• Assist themselves in the event of an evacuation.
• Manage their own food and hygiene needs.

Passengers who do not meet these conditions must travel with a companion, in accordance with the definitions established in the section Passengers with Disabilities or Special Assistance Needs.

Travel agencies must submit group fare requests through the following website: https://www.serieslatam.com

• Requests for interline (FEEDER) itineraries will not be accepted if LATAM is not part of the itinerary.
• When submitting a request, the agency may select the Brand Fare applicable to the group.
• All group fare requests must include the following information:
  • Complete group itinerary, specifying flights segment by segment, including interline flights when necessary.
  • Selection of the corresponding brand.
  • Indication of whether or not Tour Conductors (TC) are required.
  • Group fares apply exclusively to adult passengers; no additional discounts are offered for children (CHD) or infants (INF).
    If you need to issue a ticket for a minor, please refer to our Minors Procedure.
  • Important: The request must be made flight by flight (segment by segment).
    Combined route requests (e.g., CUZ–JUL) will not be accepted, since that flight only operates via LIM–CUZ / LIM–JUL.
• Requests for Business or Premium Economy group bookings cannot be submitted through the website.
  In these cases, please send all flight and date details by email to your local Groups Team.
• You can find the manuals for group requests and management on the platform under:
  LATAM Trade > Manuals and Tools > LATAM Groups.

• Interline group quotations are subject to evaluation and confirmation by the other airline involved. The response time for interline international segment requests will depend on the operator handling the flight.
• For all markets, LATAM will provide the net fare, which will be honored at the time of ticket issuance. This fare does not include taxes.
• Once LATAM confirms the group request, a PNR will be created, and the Time Limit for each stage of the process will be communicated through the platform.

• IATA Agencies (BSP/ARC): The group booking will remain in GN (Group Request) status until the date when penalties become applicable. From that point on, the booking will change to HK (Holding Confirmed) status.
• IATA agencies may claim their booking according to their GDS and depending on the type of route, except for Instant Purchase groups (see contract conditions).
  • Long Haul routes: 90 days before departure
  • Domestic and regional routes: 60 days before departure
• Agencies must submit the PNR claim within the established timeframe. In the event of schedule changes, we cannot guarantee group protection if the departure of the first flight is close.

• The acceptance of the fare and commercial conditions must be completed through the Groups platform website within the time frame established for each market.
• The fare shown on the platform corresponds to the base fare. Applicable taxes must be added according to the rates in effect on the date of issuance.
• It is the agency’s responsibility to review all group details and commercial conditions before accepting the contract. This includes verifying the baggage allowance, change penalties, and seat assignment conditions according to the selected Brand Fare.
• Groups with accepted contracts will appear with CONFIRMED status on the platform.
• For non-IATA agencies, a ticketing fee per passenger will apply, as defined by each market.

• Deposits are required to confirm group bookings for non-IATA agencies, which must issue through LATAM. A Deposit Time Limit (TL) will be set; this is the date on which the booking will be canceled automatically if the deposit is not made.
• Once payment is completed, the agency must send proof of payment to the designated LATAM Account Executive.
• If no penalty applies, the deposit amount will be credited toward the group’s ticket issuance.
• If the group is canceled within the allowed timeframe and no penalty applies, a 100% refund of the deposit or full payment will be granted.

• Ticketing Time Limit (TL):
  This refers to the final deadline to issue the group tickets.
  If the group is not ticketed by this date, the reservation will be automatically canceled, and a cancellation penalty will apply.
• On the day the ticketing TL expires, all bookings without the required information will be canceled.
  If only part of the group has been ticketed, the remaining unticketed seats will be canceled.
• For interline itineraries, the operating carrier may generate specific alerts within the booking, requiring issuance before the indicated TL date.
• The following ticketing time limits (TLs) apply to group reservations made in Argentina, Bolivia, Chile, Colombia, Ecuador, Europe, Peru, Paraguay, Uruguay, Mexico, Oceania, and the United States.
• This table does not apply to IP (Instant Purchase) groups.
  For Instant Purchase groups, please refer to the specific conditions outlined in the contract.

Considerations:

The Santiago (SCL) – Easter Island (IPC) route is considered a regional route.

IATA Agencies (BSP/ARC):  Each canceled seat will be subject to a penalty applied through an ADM (Agency Debit Memo).  The amount of the penalty will depend on the cancellation notice period, the fare value, and the booked route.

These penalties will be explicitly mentioned in the contract that the agency signs when accepting the Group, so no unjustified ADM dispute will be accepted. In cases where a waiver is applied for the value of the ADM, the waiver must be requested before making the dispute, and include the waiver folio number in the reason for the dispute.

NON IATA Agencies: each canceled space will be subject to a penalty that will be taken out of the deposit amount. The penalty calculation will be based on the following table: 

• Non-IATA agencies must issue tickets through LATAM or designate an IATA agency to complete the issuance.
• For non-IATA agencies or those using Galileo, Apollo, or similar GDSs, the agency must send the passenger list with full names and details before the ticketing time limit (TL) for processing.
• For issuance, a manual mask must be created, including all the information shown at the top of the contract.
  At the time of ticketing, the standard commission (if applicable) established for the market must be applied, as published on the website.
  The commissionable net fare corresponds to the negotiated net amount and the current Q surcharge according to fare regulations.
• Taxes must be calculated directly in the GDS at the time of issuance.
• In the case of Peru and Ecuador, tickets must be issued using the net fare provided through the Groups Web, dividing that amount equally among all flight segments in the reservation. Then, calculate the applicable taxes and fees for each route.
• According to the current tax receipt regulations, all tickets must be issued showing the fare and taxes clearly reflected on each passenger’s ticket.
  It is essential that taxes be calculated based on the group fare provided — never below it.
• It is mandatory to include the Tour Code in the ticket issuance. Otherwise, the transaction will be subject to an ADM (Agency Debit Memo) for fare irregularities.

• Any modification, reduction, or change must be requested through the Groups platform and will be subject to approval by the corresponding team.
• Name changes must be requested via email or chat.
  Up to 100% of passenger names may be changed free of charge, even after ticket issuance, as long as the request is made at least 24 hours before the first flight’s departure. After the flight’s departure, name changes without cost will not be permitted and will be subject to the fare rules.
• It is possible to make changes to up to 20% of a group PNR, provided that the minimum of 10 passengers is maintained. These changes are subject to the following conditions:
  • Changes are allowed for one segment of the journey (either outbound or return). They are not permitted for one-way (OW) itineraries.
  • A change may be reverted to the original conditions within five days of approval, provided there is flight availability.
  • For approved changes, a fare difference may apply.
  • For changes requested after ticket issuance, a penalty will also apply according to the ticket’s fare rule.
• Up to 9 additional passengers (add pax) may be requested; these will be issued under a new PNR, referencing the original group.
  Please note that add pax requests may be approved at a different fare from the original one.
• After the first flight’s departure, no changes are permitted for Group ticket issuances.
• For any schedule changes, please refer to the procedure Cancellations and involuntary changes

• Group check-in is not available on the LATAM Airlines website (latamairlines.com)
• Group check-in and seat assignment are handled by the LATAM GSS Team between 48 and 24 hours prior to flight departure.
• It is mandatory to include the SSR DOCS and SSR FOID elements to ensure successful check-in.
• IATA agencies (BSP/ARC) may assign seats after ticket issuance, provided the fare conditions allow it and according to the capabilities of their GDS.
• Boarding passes can only be obtained at the airport.

• General Information
  • A Tour Conductor (TC) is defined as the person who accompanies a group throughout the trip.
    LATAM offers this benefit exclusively for Groups and Adhoc Series.
  • LATAM may grant one TC for every 15 issued passengers (this ticket is not included within the 15 issued tickets).
    The TC ticket is free of base fare — meaning fare value zero — and the agency only pays the applicable taxes.
• Request Process
  • The TC request must be made directly through the Groups web platform, and it can only be added at the time of the group request.
• Ticket Issuance
  • TC tickets must be issued within 24 hours after the group PNR issuance.
    The agency is responsible for paying only the taxes associated with the corresponding routing.
  • To complete the issuance, the agency must contact the LATAM Groups Team, who will enter an SR OTHS YY remark with an authorization number that guarantees this issuance.
    This authorization must be included in the ticket endorsement box.
  • IATA Agencies (BSP/ARC) must create a manual mask where the fare is 0, regardless of the booking class, using the fare basis YCG00G10.
    The baggage allowance will be the same as that of the group.
  • Once the TC ticket is issued, the agency must notify the LATAM Groups Team.

Starting May 1, when issuing a LATAM group or series in any GDS, a new concept labeled “surcharge” will appear, shown as tax YR.

This YR surcharge must not be charged for group or series issuances.