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Policy
0 September 2023

14/09/2023

UNACCOMPANIED MINOR - Request for Unaccompanied Minor Service on Already Issued Tickets

Description: Due to the Unaccompanied Minor (UMNR) service being subject to availability, it is not possible to guarantee the...

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14/09/2023

PASSENGER PROTECTION - Definition of ticket validity in involuntary changes

Description: To improve information regarding involuntary changes, the definition to apply the ticket validity in involuntary...

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13/09/2023

RESERVATION - Insertion of the CPF for Brazilians traveling on domestic flights in Brazil

Scope: Mandatory insertion of the CPF for Brazilians on domestic flights Date of Implementation: Immediate Considerations: Th...

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0 August 2023

09/08/2023

MEDICAL DEVICES - Portable Oxygen Concentrator (POC) Acceptance

Description: In line with the new acceptance criteria, Portable Oxygen Concentrators (POC) are only required to bear a manufa...

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0 July 2023

28/07/2023

FARES - Changes to Brand LIGHT (SL)

Description As the first stage of the planned changes to the Brands implementation, the fare attributes of the LIGHT (SL) tar...

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27/07/2023

SPECIAL SERVICES - Update on the temporary restriction of dogs entering the U.S. from countries considered at high risk for r...

As of August 1, 2023, the CDC indefinitely extends the restricted entry of dogs from high-risk countries for canine rabies in...

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14/07/2023

REFUNDS - Requests for refunds due to exact duplication and inverted routing of tickets

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0 June 2023

30/06/2023

EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)

The deadline to request changes for unused tickets with original flight date between March 1, 2020 and December 31, 2021, is ...

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22/06/2023

SERVICES - Cancellation of the free bus service between GRU CGH airports in São Paulo

Description: We would like to inform you that the complimentary passenger transportation service between Guarulhos (GRU) and ...

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22/06/2023

SERVICE ANIMALS - New restrictions for the acceptance of Emotional Support Animals (ESAN) on the Mexico route

Description: The number of emotional support animals (ESAN) has been limited to a maximum of 6 dogs per flight and all potent...

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19/06/2023

FARES - New attribute for Brand Basic

Description The attributes of the Basic fare have been modified allowing changes with a penalty. Not applicable to the Brazil...

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16/06/2023

TICKET ISSUANCE | Restriction on the sale of LIM-CCS route in combination with the United States

Description Due to government regulations, transportation between the United States and Venezuela is not allowed, even via th...

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15/06/2023

CODESHARE - Changes to the codeshare agreement with Voepass (2Z)

Description: New domestic routes are implemented in Brazil in the code shared agreement with the company VOEPASS (formerly Pa...

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15/06/2023

AVIH - AVIH embargo lifted on LIM - Ecuador routes

Description: Effective immediately the AVIH embargo has been lifted on the routes LIM UIO and LIM GYE and vice versa. Scope: ...

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15/06/2023

BAGGAGE - Transportation of perishable food as checked baggage in Brazil

Description In order to prevent liquid spills that could damage the aircraft's fuselage, we inform you that the transportatio...

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12/06/2023

TICKET ISSUANCE - Restriction to the issuance of private LATAM tickets on Aeroméxico (AM) without face value

Effective immediately, the sale of AM flights has been restricted for the MEXNRT segments using private LATAM fares without f...

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0 May 2023

18/05/2023

SPECIAL PASSENGERS - New definitions for accepting passengers with Autism Spectrum Disorder (ASD)

Description: LATAM no longer requires a medical certificate for accepting Passengers with Autism Spectrum Disorder (ASD) trav...

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18/05/2023

MINORS - Implementation of the Child Tracker service in Brazil, Chile, Colombia and Peru

Description: We hereby inform you that starting from May 23, 2023, the Child Tracker service will be implemented on routes wi...

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04/05/2023

AGREEMENTS - IET Agreement between LATAM and Airlink (4Z)

Description: Please be advised that the bilateral interline e-ticketing (IET) agreement between LATAM Airlines Group and Airl...

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No content available

0 April 2023

27/04/2023

SPECIAL SERVICES - Update on the temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for R...

We inform that the list of countries considered high risk for rabies transmission has been updated, extending the temporary r...

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20/04/2023

SALES - Considerations regarding the collection and exemption of the Distribution Cost Recovery Surcharge

Description: In view of the implementation of the NDC Platform, starting May 01, 2023 a Distribution Cost Recovery Surcharge ...

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20/04/2023

TRAIN SERVICE - Train service for destinations in Italy and Spain

Description: LATAM extends the train service to various cities in Italy and Spain through Trenitalia and Renfe, which are ide...

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20/04/2023

SALES - Considerations regarding the collection and exemption of the Distribution Cost Recovery Surcharge

Description: In view of the implementation of the NDC Platform, starting May 01, 2023 a Distribution Cost Recovery Tax (TRCD)...

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06/04/2023

MINORS - Teenage passengers traveling alone on itineraries containing OAL flights

Description: Update to the age requirement for minors traveling on itineraries containing other airline flights, which states...

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0 March 2023

30/03/2023

GROUPS - Issuance of groups, series & negospace from May 1

Description From May 1st, when a LATAM group or serie is issued in GDS, a new concept will appear, called surcharge, which wi...

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0 February 2023

14/02/2023

SPECIAL SERVICES - Update temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies

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14/02/2023

SPECIAL PASSENGERS - Emotional Support Animal Transport (ESAN) in Colombia

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10/02/2023

SALES - Name Correction Exceptions Update

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0 January 2023

No content available

0 December 2022

No content available

0 November 2022

No content available

0 October 2022

No content available