⚠️ We're currently experiencing a higher than usual volume of calls, which may result in longer wait times for our phone service. We recommend using our chat support for faster assistance and contacting us only for flights within the next 48 hours or for purchase-related inquiries. We apologize for any inconvenience this may cause and appreciate your patience.
Exception Policies - IROPS
13/11/2024 FLEXIBILITY - Alternatives due to Mobilization of DGAC Chile officials LATAM COMMERCIAL EXCEPTIONS Due to: Mobilization of DGAC Chile officials Customers traveling: From/to/through: Chile (CL) Ori... More
04/11/2024 ROUTES - Suspension of the Boston (BOS) ⇄ Guarulhos (GRU) route We would like to inform you that, due to operational adjustments, the route between Boston and Guarulhos will cease to operat... More
25/10/2024 FLEXIBILITY UPDATE - General transport strike announced in Argentina FLEXIBILITY UPDATE - General transport strike announced in Argentina LATAM COMMERCIAL EXCEPTIONS Due to: General Transport St... More
25/10/2024 PASSENGER PROTECTION - Temporary Suspension of Operations between Lima (LIM) and Caracas (CCS) Update: We inform you about the extension of the temporary suspension of the route between Lima (LIM) and Caracas (CCS) until... More
24/10/2024 AGREEMENTS - Update on the operation with Wamos Air aircraft on SCL-LAX, SCL-BOG, SCL-LIM routes We have updated the information regarding the Wamos operation by removing the restriction for the BSCT service. Description D... More
24/10/2024 PASSENGER PROTECTION - Suspension of the route between Lima (LIM) and Jaén (JAE) Due to the temporary closure of Jaén airport, it has been decided to extend the suspension date of our operation. More
23/10/2024 CODESHARE - End of Codeshare Agreement with Air Tahiti (TN) We inform that, effective immediately, the codeshare agreement between LATAM Airlines and Air Tahiti (TN) will be terminated. More
22/10/2024 FLEXIBILITY - Alternatives due to Runway closure due to lights failure in Bogotá (BOG) LATAM COMMERCIAL EXCEPTIONS Due to: Runway closure due to lights failure en Bogotá (BOG) Customers traveling: From/to/through... More
11/10/2024 FLEXIBILITIES - Update Adjustments in Voepass operations (2Z) LATAM COMMERCIAL EXCEPTIONS Due to: Voepass flight cancellations (2Z) Customers traveling: On bookings with LA* marketing fli... More
10/10/2024 PASSENGER PROTECTION - Suspension of Lima (LIM) ⇄ Ilo (ILQ) routes Due to operational adjustments, we inform you that the suspension of the Lima (LIM) ⇄ Ilo (ILQ) route has been extended indef... More
10/10/2024 PASSENGERS PROTECTION - Suspension of the Guarulhos (GRU) ⇄ Fernando de Noronha (FEN) Route Due to ongoing works at the Fernando de Noronha Airport (FEN), flights departing Guarulhos Airport (GRU) with destination FEN... More
10/10/2024 CONTINGENCY UPDATE - Hurricane Milton in Florida (USA) LATAM TRADE EXCEPTIONS Due to: Huracán Milton en Florida (USA) Passenger Traveling From/to/vía: Orlando (MCO) Daytona Beach, ... More
03/10/2024 COMMERCIAL EXCEPTIONS | Travel requirements for Venezuelan citizens Description: Due to provisions of the Venezuelan immigration authority, the entry into this country has been prohibited for V... More
02/10/2024 COMMERCIAL EXCEPTIONS - Commercial flexibility for passengers traveling to Tel Aviv (TLV) Description: Due to the situations happening in Tel Aviv (TLV), flexibility will be provided to passengers with LATAM tickets... More
27/09/2024 FLEXIBILITY - Hurricane Helene in Orlando (MCO) LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Helene in Orlando (MCO) Customers traveling: From/to/through: Orlando (MCO) Ori... More
27/09/2024 FLEXIBILITY - Hurricane Helene in Atlanta (ATL) LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Helene in Atlanta (ATL) Customers traveling: From/to/through: Atlanta (ATL) Ori... More
25/09/2024 UPDATE FLEXIBILITY - Alternatives due to Forest fire in Quito (UIO) in Quito (UIO) LATAM COMMERCIAL EXCEPTIONS Due to: Forest fire in Quito (UIO) en Quito (UIO) Customers traveling: From/to/through: Quito (UI... More
25/09/2024 FLEXIBILITY - Alternatives due to Forest fire in Quito (UIO) LATAM COMMERCIAL EXCEPTIONS Due to: Forest fire in Quito (UIO) Customers traveling: From/to/through: Quito (UIO) Original fli... More
06/09/2024 FLEXIBILITY EXTENSION - Alternatives due to Trucker Strike in Colombia (CO) LATAM COMMERCIAL EXCEPTIONS Due to: Truckers Strike in Colombia (CO) Customers traveling: From/to/through: Colombia (CO) Orig... More
02/09/2024 EXTENSION OF FLEXIBILITIES - Adverse weather conditions in Porto Velho (PVH), BR LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Porto Velho (PVH), BR Customers traveling: From/to/through:... More
29/08/2024 PASSENGER PROTECTION - Temporary Suspension of Operations between Lima (LIM) and Caracas (CCS) Update: We inform you about the extension of the temporary suspension of the route between Lima (LIM) and Caracas (CCS) until... More
21/08/2024 21/08/24 Passenger Protección - Suspension of Santiago (SCL) ⇄ Valdivia (ZAL) Route Due to conservation works, we inform you the temporary closure of Valdivia Airport (ZAL) and the suspension of the Santiago (... More
14/08/2024 PASSENGER PROTECTION - Resumption of operations to/from Porto Alegre (POA) and cancellation of operations to Canoas (QNS) We inform you that the operation to Porto Alegre Airport (POA) has been reactivated. Due to this, the option of resuming the ... More
12/08/2024 FLEXIBILITY - Alternatives due to Runway closure at airport in Florianopolis (FLN) LATAM COMMERCIAL EXCEPTIONS Due to: Runway closure at Florianopolis (FLN) airport Customers traveling: From/to/through: Flori... More
07/08/2024 PASSENGER PROTECTION - Suspension of the Routes SCL ⇄ POA and LIM ⇄ POA Due to the cease of international operations at the Porto Alegre (POA) airport, we announce the suspension of the routes Sant... More
07/08/2024 PASSENGER PROTECTION - Suspension of the CNF ⇄ GIG route Due to commercial requirements, the route Confins (CNF) ⇄ Rio de Janeiro (GIG) will be suspended until further notice startin... More
05/08/2024 PASSENGER PROTECTION - Temporary Suspension of Operations between Lima (LIM) and Caracas (CCS) This is to inform that the route between Lima (LIM) and Caracas (CCS) will be suspended temporarily until August 31, 2024. In... More
02/08/2024 FLEXIBILITY - Adverse weather conditions in Santiago (SCL), Chile LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Santiago (SCL), Chile Customers traveling: From/to/through:... More
30/07/2024 EXTENSION OF FLEXIBILITY - Alternatives due to Demonstrations in the city of Caracas (CCS), Venezuela LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations in the city of Caracas (CCS), Venezuela Customers traveling: From/to/throu... More
24/07/2024 ROUTES - New operation between GRU (Guarulhos) ⇄ PET (Pelotas) We are pleased to inform you about the implementation of the new route between GRU ⇄ PET, which will operate from August 3, 2... More
24/07/2024 FLEXIBILITY - Alternatives due to Airport lights restriction in San Andrés (ADZ), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Airport lights restriction en San Andrés (ADZ), Colombia Customers traveling: From/to/thr... More
24/07/2024 FLEXIBILIDAD - Alternativas ante Restricción de luces de aeropuerto en San Andrés (ADZ), Colombia EXCEPCIONES COMERCIALES LATAM Debido a: Restricción de luces de aeropuerto en San Andrés (ADZ), Colombia Pasajeros Viajando: ... More
18/07/2024 PASSENGER PROTECTION - Suspension of Routes BSB ⇄ AUX, BSB ⇄ BRA, and BSB ⇄ RAO Update: Due to operational needs, we inform you that the suspension of the routes Brasília (BSB) ⇄ Araguaína (AUX), Brasília ... More
13/07/2024 FLEXIBILITY - Adverse weather conditions in Balmaceda (BBA) LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Balmaceda (BBA) Customers traveling: From/to/through: Balma... More
03/07/2024 03/07/24 FLEXIBILITY - Hurricane Beryl in Cancún (CUN) LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Beryl in Cancún (CUN) Customers traveling: From/to/through: Cancún (CUN) Origin... More
22/06/2024 CONTINGENCY EXTENSION - Adverse weather conditions in Balmaceda (BBA) LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Balmaceda (BBA) Customers traveling: From/to/through: Balma... More
13/06/2024 FLEXIBILITY - Adverse weather conditions in Miami (MIA) y Orlando (MCO), USA LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Miami (MIA) y Orlando (MCO), USA Customers traveling: From/... More
13/06/2024 FLEXIBILITY - Alternatives due to Yellow Fever Vaccine Requirement in Punta Cana (PUJ), República Dominicana LATAM COMMERCIAL EXCEPTIONS Due to: Yellow Fever Vaccine Requirement en Punta Cana (PUJ), República Dominicana Customers trav... More
03/06/2024 FLEXIBILITY UPDATE - Alternatives to runway closure due to lights failure at Lima Airport (LIM), Peru LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to runway closure due to lights failure at Lima Airport (LIM), Peru. Custome... More
31/05/2024 ROUTES - Suspension of the Bogota (BOG) ⇄ Madrid (MAD) route Due to operational needs, we inform you about the suspension of the route between Bogotá (BOG) and Madrid (MAD), which will c... More
21/05/2024 PASSENGER PROTECTION - Update temporary suspension of routes from/to Porto Alegre (POA) More
Policy
24/10/2024 ANCILLARY PRODUCT - Management of DOT Regulations for Seats and Bags on flights to/from the United States Description: From October 28, 2024, the new reimbursement regulations of the US Department of Transportation (DOT) establish ... More
24/10/2024 PASSENGER PROTECTION - Management of DOT Regulations for passengers on affected flights traveling to/from the United States Description: Effective October 28, 2024, a new refund policy from the U.S. Department of Transportation (DOT) will come into ... More
09/10/2024 SPECIAL PASSENGERS - New requirements for pregnant passengers and acceptance of ESAN on flights to and from Argentina Description: To comply with the new provisions of the Aeronautical Code in Argentina, as of October 10, 2024, changes are imp... More
04/10/2024 SALES - Incorporation of Brand Basic for regional flights leaving Brazil Description: Starting October 10, 2024, the Basic brand will be offered in the fare deployment for the Rio de Janeiro (GIG) -... More
03/10/2024 BAGGAGE - Changes in the weight allowed in carry-on baggage and attribute name in Brazil (Portuguese) Description: For legal reasons, it will be required to change the naming in Portuguese for baggage permitted on board, at all... More
27/09/2024 FLEXIBILITY - Alternatives due to New requirements for passengers traveling to Venezuela in Caracas (CCS) LATAM COMMERCIAL EXCEPTIONS Due to: New requirements for passengers traveling to Caracas (Venezuela) Customers traveling: To:... More
30/07/2024 ANIMALS - New entry requirements for animals en Routes to the United States Description: The CDC (Centers for Disease Control and Prevention) has updated its regulation for the international movement o... More
18/07/2024 REFUND - Right of withdrawal in Ecuador for domestics and international tickets Descripción: Starting on July 22, 2024, Resolution 009/2024 of the Consumer Law in Ecuador comes into effect, allowing custom... More
11/07/2024 SPECIAL PASSENGERS - Acceptance of New Portable Oxygen Concentrator POC Description: A new Portable Oxygen Concentrator model has been accepted. Scope: Customers using portable oxygen concentrators... More
11/07/2024 TICKET MODIFICATIONS - Non-consecutive use of coupons in Argentina Description: We want to inform you that, in order to comply with Resolution 1532/98 that regulates Air Transportation in Arge... More
27/06/2024 Change in rules on the Distribution Cost Recovery Surcharge (TRCD) Description: We inform that the Distribution Cost Recovery Surcharge (TRCD) will have a value of 13.00 USD per coupon and fro... More
27/06/2024 TICKET MODIFICATIONS - Non-consecutive use of coupons Description: Starting July 1, 2024, passengers who decide not to use one of the ticket coupons on domestic routes will no lon... More
13/06/2024 INTERLINE AGREEMENTS AND CODESHARE - Restrictions for reservations with Voepass flights (2Z) Description: We inform that within the operational and commercial window, for broadcasts and/or reruns, none of the service c... More
06/06/2024 BAGGAGE - New requirements for transporting retained firearms in Chile In compliance with an order of the Chilean Civil Aviation Administration (DGCA), new requirements have been implemented regar... More
06/06/2024 SPECIAL SERVICES - Change of the seat marking process at no cost Description: We inform that seats must be assigned free of charge to Special Passengers, and such requests should be made exc... More
30/05/2024 TICKET MODIFICATIONS - Request for changes or refunds for medical reasons in Chile directly in LATAM Description: We inform you that customers with tickets issued at a travel agency in Chile may request changes or refunds of t... More
30/05/2024 SPECIAL PASSENGERS - The Maximum Assistance Service (MAAS) is no longer available outside of Brazil Description: Starting from June 3rd, 2024, the MAAS (Meet And Assist) service will be exclusively available in airports in Br... More
23/05/2024 SERVICE ANIMALS - Changes to the Emotional Support Animal Acceptance Policy (ESAN) Description: New restrictions implemented for acceptance of emotional support animals (ESAN). Scope: Emotional Support Animal... More
News Global Sales Support
05/11/2024 New Fleet Update on GRU-BOS Route ✈️ More
17/10/2024 New Feature on the NDC by LATAM Portal: voluntary reissue with change of origin and destination! More
24/09/2024 Uncancelled Segments Irregularity: extension of soft launch period More
05/08/2024 Irregularity fee for uncancelled reservation segments More
31/07/2024 NDC by LATAM Newsletter: July 24 Edition More
30/07/2024 Everything You Need to Know About ADMs More
03/07/2024 Four new WTA and Skytrax Awards 🎉 More
01/07/2024 Simplify Your Group Trip Management with our new feature! More
25/06/2024 REMINDER: irregularity fee for uncancelled reservation segments More
04/06/2024 Important Update on B2B Customer Service for Clients in the United States More
31/05/2024 NDC by LATAM: online with the latest news More
29/05/2024 Important Update Regarding Our Operations at CDG Airport More