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Services LATAM

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Manage your trips
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Groups
Frequently Asked Questions

Exception Policies - IROPS

13/11/2024 FLEXIBILITY - Alternatives due to Mobilization of DGAC Chile officials LATAM COMMERCIAL EXCEPTIONS Due to: Mobilization of DGAC Chile officials Customers traveling: From/to/through: Chile (CL) Ori... More

04/11/2024 ROUTES - Suspension of the Boston (BOS) ⇄ Guarulhos (GRU) route We would like to inform you that, due to operational adjustments, the route between Boston and Guarulhos will cease to operat... More

25/10/2024 FLEXIBILITY UPDATE - General transport strike announced in Argentina FLEXIBILITY UPDATE - General transport strike announced in Argentina LATAM COMMERCIAL EXCEPTIONS Due to: General Transport St... More

25/10/2024 PASSENGER PROTECTION - Temporary Suspension of Operations between Lima (LIM) and Caracas (CCS) Update: We inform you about the extension of the temporary suspension of the route between Lima (LIM) and Caracas (CCS) until... More

24/10/2024 AGREEMENTS - Update on the operation with Wamos Air aircraft on SCL-LAX, SCL-BOG, SCL-LIM routes We have updated the information regarding the Wamos operation by removing the restriction for the BSCT service. Description D... More

24/10/2024 PASSENGER PROTECTION - Suspension of the route between Lima (LIM) and Jaén (JAE) Due to the temporary closure of Jaén airport, it has been decided to extend the suspension date of our operation. More

23/10/2024 CODESHARE - End of Codeshare Agreement with Air Tahiti (TN) We inform that, effective immediately, the codeshare agreement between LATAM Airlines and Air Tahiti (TN) will be terminated. More

22/10/2024 FLEXIBILITY - Alternatives due to Runway closure due to lights failure in Bogotá (BOG) LATAM COMMERCIAL EXCEPTIONS Due to: Runway closure due to lights failure en Bogotá (BOG) Customers traveling: From/to/through... More

11/10/2024 FLEXIBILITIES - Update Adjustments in Voepass operations (2Z) LATAM COMMERCIAL EXCEPTIONS Due to: Voepass flight cancellations (2Z) Customers traveling: On bookings with LA* marketing fli... More

10/10/2024 PASSENGER PROTECTION - Suspension of Lima (LIM) ⇄ Ilo (ILQ) routes Due to operational adjustments, we inform you that the suspension of the Lima (LIM) ⇄ Ilo (ILQ) route has been extended indef... More

10/10/2024 PASSENGERS PROTECTION - Suspension of the Guarulhos (GRU) ⇄ Fernando de Noronha (FEN) Route Due to ongoing works at the Fernando de Noronha Airport (FEN), flights departing Guarulhos Airport (GRU) with destination FEN... More

10/10/2024 CONTINGENCY UPDATE - Hurricane Milton in Florida (USA) LATAM TRADE EXCEPTIONS Due to: Huracán Milton en Florida (USA) Passenger Traveling From/to/vía: Orlando (MCO) Daytona Beach, ... More

03/10/2024 COMMERCIAL EXCEPTIONS | Travel requirements for Venezuelan citizens Description: Due to provisions of the Venezuelan immigration authority, the entry into this country has been prohibited for V... More

02/10/2024 COMMERCIAL EXCEPTIONS - Commercial flexibility for passengers traveling to Tel Aviv (TLV) Description: Due to the situations happening in Tel Aviv (TLV), flexibility will be provided to passengers with LATAM tickets... More

27/09/2024 FLEXIBILITY - Hurricane Helene in Orlando (MCO) LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Helene in Orlando (MCO) Customers traveling: From/to/through: Orlando (MCO) Ori... More

27/09/2024 FLEXIBILITY - Hurricane Helene in Atlanta (ATL) LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Helene in Atlanta (ATL) Customers traveling: From/to/through: Atlanta (ATL) Ori... More

25/09/2024 UPDATE FLEXIBILITY - Alternatives due to Forest fire in Quito (UIO) in Quito (UIO) LATAM COMMERCIAL EXCEPTIONS Due to: Forest fire in Quito (UIO) en Quito (UIO) Customers traveling: From/to/through: Quito (UI... More

25/09/2024 FLEXIBILITY - Alternatives due to Forest fire in Quito (UIO) LATAM COMMERCIAL EXCEPTIONS Due to: Forest fire in Quito (UIO) Customers traveling: From/to/through: Quito (UIO) Original fli... More

06/09/2024 FLEXIBILITY EXTENSION - Alternatives due to Trucker Strike in Colombia (CO) LATAM COMMERCIAL EXCEPTIONS Due to: Truckers Strike in Colombia (CO) Customers traveling: From/to/through: Colombia (CO) Orig... More

02/09/2024 EXTENSION OF FLEXIBILITIES - Adverse weather conditions in Porto Velho (PVH), BR LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Porto Velho (PVH), BR Customers traveling: From/to/through:... More

29/08/2024 PASSENGER PROTECTION - Temporary Suspension of Operations between Lima (LIM) and Caracas (CCS) Update: We inform you about the extension of the temporary suspension of the route between Lima (LIM) and Caracas (CCS) until... More

21/08/2024 21/08/24 Passenger Protección - Suspension of Santiago (SCL) ⇄ Valdivia (ZAL) Route Due to conservation works, we inform you the temporary closure of Valdivia Airport (ZAL) and the suspension of the Santiago (... More

14/08/2024 PASSENGER PROTECTION - Resumption of operations to/from Porto Alegre (POA) and cancellation of operations to Canoas (QNS) We inform you that the operation to Porto Alegre Airport (POA) has been reactivated. Due to this, the option of resuming the ... More

12/08/2024 FLEXIBILITY - Alternatives due to Runway closure at airport in Florianopolis (FLN) LATAM COMMERCIAL EXCEPTIONS Due to: Runway closure at Florianopolis (FLN) airport Customers traveling: From/to/through: Flori... More

07/08/2024 PASSENGER PROTECTION - Suspension of the Routes SCL ⇄ POA and LIM ⇄ POA Due to the cease of international operations at the Porto Alegre (POA) airport, we announce the suspension of the routes Sant... More

07/08/2024 PASSENGER PROTECTION - Suspension of the CNF ⇄ GIG route Due to commercial requirements, the route Confins (CNF) ⇄ Rio de Janeiro (GIG) will be suspended until further notice startin... More

05/08/2024 PASSENGER PROTECTION - Temporary Suspension of Operations between Lima (LIM) and Caracas (CCS) This is to inform that the route between Lima (LIM) and Caracas (CCS) will be suspended temporarily until August 31, 2024. In... More

02/08/2024 FLEXIBILITY - Adverse weather conditions in Santiago (SCL), Chile LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Santiago (SCL), Chile Customers traveling: From/to/through:... More

30/07/2024 EXTENSION OF FLEXIBILITY - Alternatives due to Demonstrations in the city of Caracas (CCS), Venezuela LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations in the city of Caracas (CCS), Venezuela Customers traveling: From/to/throu... More

24/07/2024 ROUTES - New operation between GRU (Guarulhos) ⇄ PET (Pelotas) We are pleased to inform you about the implementation of the new route between GRU ⇄ PET, which will operate from August 3, 2... More

24/07/2024 FLEXIBILITY - Alternatives due to Airport lights restriction in San Andrés (ADZ), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Airport lights restriction en San Andrés (ADZ), Colombia Customers traveling: From/to/thr... More

24/07/2024 FLEXIBILIDAD - Alternativas ante Restricción de luces de aeropuerto en San Andrés (ADZ), Colombia EXCEPCIONES COMERCIALES LATAM Debido a: Restricción de luces de aeropuerto en San Andrés (ADZ), Colombia Pasajeros Viajando: ... More

18/07/2024 PASSENGER PROTECTION - Suspension of Routes BSB ⇄ AUX, BSB ⇄ BRA, and BSB ⇄ RAO Update: Due to operational needs, we inform you that the suspension of the routes Brasília (BSB) ⇄ Araguaína (AUX), Brasília ... More

13/07/2024 FLEXIBILITY - Adverse weather conditions in Balmaceda (BBA) LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Balmaceda (BBA) Customers traveling: From/to/through: Balma... More

03/07/2024 03/07/24 FLEXIBILITY - Hurricane Beryl in Cancún (CUN) LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Beryl in Cancún (CUN) Customers traveling: From/to/through: Cancún (CUN) Origin... More

22/06/2024 CONTINGENCY EXTENSION - Adverse weather conditions in Balmaceda (BBA) LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Balmaceda (BBA) Customers traveling: From/to/through: Balma... More

13/06/2024 FLEXIBILITY - Adverse weather conditions in Miami (MIA) y Orlando (MCO), USA LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Miami (MIA) y Orlando (MCO), USA Customers traveling: From/... More

13/06/2024 FLEXIBILITY - Alternatives due to Yellow Fever Vaccine Requirement in Punta Cana (PUJ), República Dominicana LATAM COMMERCIAL EXCEPTIONS Due to: Yellow Fever Vaccine Requirement en Punta Cana (PUJ), República Dominicana Customers trav... More

03/06/2024 FLEXIBILITY UPDATE - Alternatives to runway closure due to lights failure at Lima Airport (LIM), Peru LATAM COMMERCIAL EXCEPTIONS Due to: Alternatives to runway closure due to lights failure at Lima Airport (LIM), Peru. Custome... More

31/05/2024 ROUTES - Suspension of the Bogota (BOG) ⇄ Madrid (MAD) route Due to operational needs, we inform you about the suspension of the route between Bogotá (BOG) and Madrid (MAD), which will c... More

21/05/2024 PASSENGER PROTECTION - Update temporary suspension of routes from/to Porto Alegre (POA) More

Policy

24/10/2024 ANCILLARY PRODUCT - Management of DOT Regulations for Seats and Bags on flights to/from the United States Description: From October 28, 2024, the new reimbursement regulations of the US Department of Transportation (DOT) establish ... More

24/10/2024 PASSENGER PROTECTION - Management of DOT Regulations for passengers on affected flights traveling to/from the United States Description: Effective October 28, 2024, a new refund policy from the U.S. Department of Transportation (DOT) will come into ... More

09/10/2024 SPECIAL PASSENGERS - New requirements for pregnant passengers and acceptance of ESAN on flights to and from Argentina Description: To comply with the new provisions of the Aeronautical Code in Argentina, as of October 10, 2024, changes are imp... More

04/10/2024 SALES - Incorporation of Brand Basic for regional flights leaving Brazil Description: Starting October 10, 2024, the Basic brand will be offered in the fare deployment for the Rio de Janeiro (GIG) -... More

03/10/2024 BAGGAGE - Changes in the weight allowed in carry-on baggage and attribute name in Brazil (Portuguese) Description: For legal reasons, it will be required to change the naming in Portuguese for baggage permitted on board, at all... More

27/09/2024 FLEXIBILITY - Alternatives due to New requirements for passengers traveling to Venezuela in Caracas (CCS) LATAM COMMERCIAL EXCEPTIONS Due to: New requirements for passengers traveling to Caracas (Venezuela) Customers traveling: To:... More

30/07/2024 ANIMALS - New entry requirements for animals en Routes to the United States Description: The CDC (Centers for Disease Control and Prevention) has updated its regulation for the international movement o... More

18/07/2024 REFUND - Right of withdrawal in Ecuador for domestics and international tickets Descripción: Starting on July 22, 2024, Resolution 009/2024 of the Consumer Law in Ecuador comes into effect, allowing custom... More

11/07/2024 SPECIAL PASSENGERS - Acceptance of New Portable Oxygen Concentrator POC Description: A new Portable Oxygen Concentrator model has been accepted. Scope: Customers using portable oxygen concentrators... More

11/07/2024 TICKET MODIFICATIONS - Non-consecutive use of coupons in Argentina Description: We want to inform you that, in order to comply with Resolution 1532/98 that regulates Air Transportation in Arge... More

27/06/2024 Change in rules on the Distribution Cost Recovery Surcharge (TRCD) Description: We inform that the Distribution Cost Recovery Surcharge (TRCD) will have a value of 13.00 USD per coupon and fro... More

27/06/2024 TICKET MODIFICATIONS - Non-consecutive use of coupons Description: Starting July 1, 2024, passengers who decide not to use one of the ticket coupons on domestic routes will no lon... More

13/06/2024 INTERLINE AGREEMENTS AND CODESHARE - Restrictions for reservations with Voepass flights (2Z) Description: We inform that within the operational and commercial window, for broadcasts and/or reruns, none of the service c... More

06/06/2024 BAGGAGE - New requirements for transporting retained firearms in Chile In compliance with an order of the Chilean Civil Aviation Administration (DGCA), new requirements have been implemented regar... More

06/06/2024 SPECIAL SERVICES - Change of the seat marking process at no cost Description: We inform that seats must be assigned free of charge to Special Passengers, and such requests should be made exc... More

30/05/2024 TICKET MODIFICATIONS - Request for changes or refunds for medical reasons in Chile directly in LATAM Description: We inform you that customers with tickets issued at a travel agency in Chile may request changes or refunds of t... More

30/05/2024 SPECIAL PASSENGERS - The Maximum Assistance Service (MAAS) is no longer available outside of Brazil Description: Starting from June 3rd, 2024, the MAAS (Meet And Assist) service will be exclusively available in airports in Br... More

23/05/2024 SERVICE ANIMALS - Changes to the Emotional Support Animal Acceptance Policy (ESAN) Description: New restrictions implemented for acceptance of emotional support animals (ESAN). Scope: Emotional Support Animal... More