CONTINGENCY - Communication and Flexibility flight LA1325/26OCT22 SCLASSU

News & Contingencies

27/10/2022

We inform that affected passengers of flight LA1325 26OCT22 SCLASSU STD 1550 Alternate in IGU, have the following commercial flexibility:

Date/flight change free of charge (no penalty and no fare difference)
Changes to a nearby airport (within 500 km of the original airport)-Apply without penalty and without fare difference within the same cabin.
Refund without penalty
Any claim requesting compensation, escalate it by creating a case in APEC with the classification Claims -> Expenses Incurred -> CL Market. This will be received by the BO Claims team who will escalate the cases to CUS Recovery CL.
Cases out of flexibility, raise with the operational leader of the area.

CPC (Contingency Passenger Care)

History