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News & Contingencies

27/10/2022

CONTINGENCY - Communication and Flexibility flight LA1325/26OCT22 SCLASSU

We inform that affected passengers of flight LA1325 26OCT22 SCLASSU STD 1550 Alternate in IGU, have the following commercial flexibility:

  • Date/flight change free of charge (no penalty and no fare difference)
  • Changes to a nearby airport (within 500 km of the original airport)-Apply without penalty and without fare difference within the same cabin.
  • Refund without penalty
  • Any claim requesting compensation, escalate it by creating a case in APEC with the classification Claims -> Expenses Incurred -> CL Market. This will be received by the BO Claims team who will escalate the cases to CUS Recovery CL.
  • Cases out of flexibility, raise with the operational leader of the area.

 

CPC (Contingency Passenger Care)