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LATAM TRADE - Exclusive Portal for Travel Partners

Politicas

08/02/2024

COMMERCIAL EXCEPTIONS - Right of Withdrawal for Non-Face-to-Face purchases in Argentina

Description:

In Argentina, consumers are entitled to the right of withdrawal for non-face-to-face purchases pursuant to the Right of Withdrawal of Acceptance under the terms articles 1110 et seq of the Code of Civil and Commercial Procedure of the Nation.

 

Applicability:

  • Only non-face-to-face purchases
  • Revenue and FFP award tickets on any route issued in
  • Argentina through a travel agency. This includes all
  • associated ancillary services purchased.
  • Withdrawal is permitted up to 10 calendar days from the
  • purchase date.
  • Applies to unused tickets
  • If the flight is within the 10-day period, the right of withdrawal
  • must be exercised before the first flight of the ticket (not
  • applicable to NOSHOW pax)
  • Applies to direct and indirect sale tickets
  • The ticket will be refunded to the original FOP
  • Refunds apply according to the time frame established by
  • LATAM (7 business days)

Scope:

Revenue and FFP award tickets on any route issued in Argentina through remote channels (Contact Center and Website). This includes all associated ancillary services purchased.

Date of Implementation:

Immediate

Considerations: 

Agencies must process applications through their GDP at BSPLink and add the following comment: "LEY RETRACTO DESISTIMIENTO / DESISTÊNCIA"

Exception:

NA

Section:

Sales |Ticket Modifications