Description

The system, upon detecting a possible false name entered into a reservation without issuance, will cancel the itinerary due to Invalid Name.

Scope:

Reservations canceled due to Invalid Name 

Implementation date:

Immediate

Considerations:

If the itinerary of a reservation has been canceled, one  of the following messages will be left in the reservation:

H- FRAUD FAKE NAME CALIDRIS

H- PNR WILL BE PARTIALLY CNL DUE INVALID NAME

H- FAKE NAME QUEUED

H- PLS ADV TKT NBR BEFORE XXAPR15 2355 CCP LT OR AUTO CNL

It's essential to validate that the entered name is correct. If so, contact the support team to exclude it from this automatic cancellation process.

Once excluded, the original itinerary must be resumed if available, or alternatives should be offered if the original flight or class is no longer available.

Section:

Sales | Reservations & Ticketing | Invalid Name