04/12/2025

New fee for international connections in Lima (LIM)

Dear Travel Partner, We want to let you know that, following a decision made by the concessionaire of Jorge Chávez Internatio...

01/12/2025

New virtual assistant: your instant support in the chat

Dear Travel Partner, Throughout December, the LATAM Trade B2B support channel will begin offering a new virtual agent, availa...

18/11/2025

Extension Update - Preventive measures for passengers affected by a potential strike in Chile

Dear Travel Partner, We inform you that, since one of the Pilots’ Unions in Chile has been on strike since 12:00 a.m. on Nove...

06/11/2025

PIA Update: Incorporation of New Booking Irregularities

Dear Travel Partner, In order to give you additional time to adjust your processes to the newly published booking irregularit...

10/10/2025

Small update to make your LATAM Trade access more secure

02/09/2025

SCL–SYD Update: Proactive reissuance by LATAM

01/09/2025

PIA Update: Introduction of New Booking Irregularities

11/08/2025

Chat update: make your support easier with extra information

01/08/2025

More seats for your groups: Discover the Instant Purchase (IP) option!

23/07/2025

The journey begins long before takeoff 👩‍✈️

14/07/2025

Easier Name Corrections! Check out the automatic tool available on LATAM Trade

27/06/2025

Important: Emails sent on June 26 may not have been received

11/06/2025

Starting June 18, all our flights will operate from Terminal 1 at MEX Airport

30/05/2025

Lima will have a new airport starting June 2025

27/05/2025

LATAM Trade just got even better: check out the new features

31/03/2025

New feature on LATAM Trade: check fares and regulations details in one place!

08/02/2025

Refund Requests After Flight Departure

27/01/2025

Now you can correct names on LATAM Trade Portal for tickets issued through any channel!

23/01/2025

Split PNR: new NDC by LATAM feature to enhance your experience!

08/01/2025

Free seat selection with FULL and PLUS fares: issue the EMD-A correctly to avoid seat cancellations (Amadeus and Travelport)...

18/12/2024

Amadeus and LATAM Airlines renew distribution agreement with NDC-sourced content

28/11/2024

NDC by LATAM: extended processing time for connections in November and December

21/11/2024

New Feature from NDC by LATAM

17/10/2024

New Feature on the NDC by LATAM Portal: voluntary reissue with change of origin and destination!

24/09/2024

Uncancelled Segments Irregularity: extension of soft launch period

05/08/2024

Irregularity fee for uncancelled reservation segments

31/07/2024

NDC by LATAM Newsletter: July 24 Edition

30/07/2024

Everything You Need to Know About ADMs

03/07/2024

Four new WTA and Skytrax Awards 🎉

01/07/2024

Simplify Your Group Trip Management with our new feature!

25/06/2024

REMINDER: irregularity fee for uncancelled reservation segments

31/05/2024

NDC by LATAM: online with the latest news

29/05/2024

Important Update Regarding Our Operations at CDG Airport

08/05/2024

Important: charge for uncancelled reservations irregularities

04/04/2024

NDC by LATAM: Newsletter April 2024

16/02/2024

Important Recommendation: Please avoid using the same PNR after performing any VOID

08/02/2024

Now you can request NDC reissue quotes through our support chat

08/01/2024

Starting April 10th, eVisas are mandatory for USA, Australia, and Canada passport holders visiting Brazil

Update: The implementation date for the visa requirement by the government has been postponed to April 10th, 2025.

20/12/2023

Issuance through LA stock (045) in Portugal & South Africa

Starting from January 2nd, 2024, the issuance through the 045 stock on the POS ZA & PT will no longer be available.

07/12/2023

Guidelines for Distribution Cost Recovery Surcharge Refunds

Reminder: Distribution Cost Recovery Surcharge (YR) non-refundable, except for involuntary changes or where cancellation laws...

04/08/2023

Involuntary Flight Change or Cancellation: how to proceed?

If your client's flight does not operate according to the scheduled departure time, they may benefit from our Passenger Prote...

06/06/2023

Newsletter NDC by LATAM | June 06

We are excited to introduce you the latest technical functionalities of the new NDC by LATAM that were released this past wee...

10/05/2023

New Terms and Conditions

We would like to inform you of the publication of the new Terms and Conditions of Sale for Agencies, as part of the LATAM Gro...

26/04/2023

GSS - More customization and efficiency in Global Sales Support

We want to let you know that we will be implementing some changes to improve your experience with LATAM Airlines Global Sales...

01/04/2023

New PIA Irregularity Fees

Booking Policy is updated to eliminate irregularities, with new fine amounts...

20/03/2023

GSS - 24/7 At Your Service

24/7 Working for you and for your customers to keep discovering a world without frontiers...

07/03/2023

GROUPS - Choosing the Brand

08/02/2023

BAGGAGE - Voluntary change of tickets issued before January 23, 2023

Complementary information to the communication of January 18, 2023.

15/06/2022

REFUNDS - Points to consider about Refunds

This is to inform our Travel Agents of the following additions to our refund policy that will come into effect immediately. 1...

07/04/2021

SALES - Reduced operation between Lima (LIM)- Buenos Aires (EZE) during the month of April

Due to government restrictions in Argentina, the operation between Lima (LIM), Peru, and Buenos Aires (EZE), Argentina, has b...

11/03/2021

GROUPS - Updated exceptions for unused Group reservations

Description The flexibility period for unused flight reservations has been extended through June 30th 2021. Reach: Group rese...

02/07/2020

UPDATE - Exceptions for Group requests due to Coronavirus situation

Description: Exceptions for Groups, due to Coronavirus Scope: Group Reservations Implementation Date: Immediate Consideration...

25/06/2020

AIRPORT - Exceptions to the mandatory use of protective masks on board LATAM flights

Description: This is to inform that those passengers allowed to travel without a protective face mask, as informed on May 7 i...

30/03/2020

ROUTES - Operational changes in Osorno, Chile

Due to the health emergency, the local authority has closed Osorno (ZOS), Chile, airport; hence LATAM operation to/from this ...

12/03/2020

AGREEMENTS - IET agreement between LATAM and Royal Air Maroc

Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL...

12/03/2020

ROUTE - Operational changes in Punta del Este (PDP)

Due to scheduled runway repair work at Punta del Este (PDP) airport, LATAM operation to/from PDP will be suspended between Ma...

06/03/2020

FARES - Flexible changes for international tickets purchased until March 22, 2020

Applicable to: All sales channels Description: In an effort to offer more convenience to our customers who still have not pur...

04/03/2020

ROUTE - Changes in the operation between Madrid (MAD) and Frankfurt (FRA)

Updated on March 4, 2020 Starting on July 1, 2020, the route Santiago (SCL) - Madrid (MAD) - Frankfurt (FRA) will be replaced...

27/02/2020

CODESHARE - New bilateral codeshare agreement between LATAM and Delta Air Lines

This is to inform that LATAM (LA) and Delta Air Lines (DL) have established a bilateral codeshare agreement for flights opera...

27/02/2020

Restriction to the transportation of animals to Montego Bay (MBJ), Jamaica

Description: The Ministry of Agriculture of Jamaica restricts the entry of animals (AVIH/ESAN/PETC) on flights bound for Mont...

26/02/2020

AGREEMENTS - Air Italy (IG) suspends operations

Applicable to: All sales channels Description: Due to Air Italy’s service suspension as from February 26, 2020, passengers wi...

27/01/2020

Wrong cancellations in domestic and regional route flights in Peru

Due to a modification made to the systems that support the publication process, certain flights were canceled by mistake from...

05/12/2019

RESERVATIONS - Creating reservations with the same name as the travel document

Description: To comply with the immigration documentation requirements when entering the United States and avoid fines for er...

28/11/2019

ROUTES - New service between Coca and Quito

We are pleased to inform a new route between Coca (OCC), Ecuador and Quito (UIO), Ecuador, that will operate starting on Apri...

28/11/2019

ROUTES - New service between Santa Rosa and Quito

We are pleased to inform a new route between Santa Rosa (ETR), Ecuador and Quito (UIO), Ecuador, that will operate starting o...

28/11/2019

Special services - Change in Temporary Embargo AVIH by Weather Conditions in JFK

Description: Due to the low temperatures in JFK (New York), the seasonal embargo on AVIH (live animals in cargo hold) normall...

07/11/2019

AGREEMENTS - IET agreement between LATAM and Royal Air Maroc

Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL...

30/10/2019

ROUTES - New operation between Congonhas (CGH) - Fortaleza (FOR)

We are pleased to inform a new route between Congonhas (CGH), Brasil y Fortaleza (FOR), Brasil, that will operate starting on...

24/10/2019

FFP LATAM PASS - 50% discount for seats purchased by Gold Plus members

A 50% discount has been implemented for Gold Plus members who purchase their seats on DOM BR flights. Description: Gold Plus ...

24/10/2019

ACTUALIZATION - New Electronic Visa Requirement for Passengers Traveling to and Transiting New Zealand

We inform you that due to a new direct operation between SCL-SYD-SCL, the information previously reported in “New Electronic ...

14/10/2019

ROUTE - Changes in the operation between Congonhas (CGH) y Galeão (GIG), Brazil

Due to commercial definitions, the route between Congonhas (CGH) y Galeão (GIG) will cease operations for flights from Januar...

29/06/2018

REFUNDS - Points to consider about Refunds

This is to inform our Travel Agents of the following additions to our refund policy that will come into effect immediately. 1...

26/04/2018

New markets added to the Non-consecutive Coupon Use exception and changes to PNR treatment

FYI - This is to inform that reservations processed on or after May 9, 2018 -and regardless of the date of travel- will allow...