Important notices

Check notices and news related to LATAM Trade

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News

Chat support: small updates to improve your experience

22 Dec 2025

Dear Travel Partner, When using the chat, conversation continuity is essential. That’s why we’ve introduced a few simple updates d...

News

Turning your feedback into action: updates and improvements

09 Dec 2025

Dear Travel Partner, Throughout this year, we focused on making your experience with our channels and processes simpler, faster an...

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New fee for international connections in Lima (LIM)

05 Dec 2025

Dear Travel Partner, We want to let you know that, following a decision made by the concessionaire of Jorge Chávez International A...

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New virtual assistant: your instant support in the chat

01 Dec 2025

Dear Travel Partner, Throughout December, the LATAM Trade B2B support channel will begin offering a new virtual agent, available d...

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Transition from PIA to BSP Link for irregularity management

01 Dec 2025

Dear Travel Partner, We would like to inform you that all information related to irregularities committed by travel agencies will ...

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Extension Update - Preventive measures for passengers affected by a potential strike in Chile

18 Nov 2025

Dear Travel Partner, We inform you that, since one of the Pilots’ Unions in Chile has been on strike since 12:00 a.m. on November ...

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PIA Update: Incorporation of New Booking Irregularities

06 Nov 2025

Dear Travel Partner, In order to give you additional time to adjust your processes to the newly published booking irregularities, ...

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Small update to make your LATAM Trade access more secure

10 Oct 2025

SCL–SYD Update: Proactive reissuance by LATAM

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02 Sep 2025

PIA Update: Introduction of New Booking Irregularities

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01 Sep 2025

Chat update: make your support easier with extra information

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11 Aug 2025

More seats for your groups: Discover the Instant Purchase (IP) option!

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01 Aug 2025

The journey begins long before takeoff 👩‍✈️

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23 Jul 2025

Easier Name Corrections! Check out the automatic tool available on LATAM Trade

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14 Jul 2025

Important: Emails sent on June 26 may not have been received

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27 Jun 2025

Starting June 18, all our flights will operate from Terminal 1 at MEX Airport

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11 Jun 2025

Lima will have a new airport starting June 2025

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30 May 2025

LATAM Trade just got even better: check out the new features

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27 May 2025

New feature on LATAM Trade: check fares and regulations details in one place!

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31 Mar 2025

Refund Requests After Flight Departure

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08 Feb 2025

Now you can correct names on LATAM Trade Portal for tickets issued through any channel!

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27 Jan 2025

Split PNR: new NDC by LATAM feature to enhance your experience!

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23 Jan 2025

Free seat selection with FULL and PLUS fares: issue the EMD-A correctly to avoid seat cancellations (Amadeus and Travelport)...

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08 Jan 2025

Amadeus and LATAM Airlines renew distribution agreement with NDC-sourced content

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18 Dec 2024

NDC by LATAM: extended processing time for connections in November and December

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28 Nov 2024

New Feature from NDC by LATAM

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21 Nov 2024

New Feature on the NDC by LATAM Portal: voluntary reissue with change of origin and destination!

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17 Oct 2024

Uncancelled Segments Irregularity: extension of soft launch period

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24 Sep 2024

Irregularity fee for uncancelled reservation segments

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05 Aug 2024

NDC by LATAM Newsletter: July 24 Edition

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31 Jul 2024

Everything You Need to Know About ADMs

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30 Jul 2024

Four new WTA and Skytrax Awards 🎉

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03 Jul 2024

Simplify Your Group Trip Management with our new feature!

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01 Jul 2024

REMINDER: irregularity fee for uncancelled reservation segments

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25 Jun 2024

NDC by LATAM: online with the latest news

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31 May 2024

Important Update Regarding Our Operations at CDG Airport

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29 May 2024

Important: charge for uncancelled reservations irregularities

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08 May 2024

NDC by LATAM: Newsletter April 2024

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04 Apr 2024

Important Recommendation: Please avoid using the same PNR after performing any VOID

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16 Feb 2024

Now you can request NDC reissue quotes through our support chat

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08 Feb 2024

Starting April 10th, eVisas are mandatory for USA, Australia, and Canada passport holders visiting Brazil

News

08 Jan 2024

Update: The implementation date for the visa requirement by the government has been postponed to April 10th, 2025.

Issuance through LA stock (045) in Portugal & South Africa

News

20 Dec 2023

Starting from January 2nd, 2024, the issuance through the 045 stock on the POS ZA & PT will no longer be available.

Guidelines for Distribution Cost Recovery Surcharge Refunds

News

07 Dec 2023

Reminder: Distribution Cost Recovery Surcharge (YR) non-refundable, except for involuntary changes or where cancellation laws appl...

Involuntary Flight Change or Cancellation: how to proceed?

News

04 Aug 2023

If your client's flight does not operate according to the scheduled departure time, they may benefit from our Passenger Protection...

Newsletter NDC by LATAM | June 06

News

06 Jun 2023

We are excited to introduce you the latest technical functionalities of the new NDC by LATAM that were released this past week.

New Terms and Conditions

News

10 May 2023

We would like to inform you of the publication of the new Terms and Conditions of Sale for Agencies, as part of the LATAM Group's ...

GSS - More customization and efficiency in Global Sales Support

News

26 Apr 2023

We want to let you know that we will be implementing some changes to improve your experience with LATAM Airlines Global Sales Supp...

New PIA Irregularity Fees

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01 Apr 2023

Booking Policy is updated to eliminate irregularities, with new fine amounts...

GSS - 24/7 At Your Service

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20 Mar 2023

24/7 Working for you and for your customers to keep discovering a world without frontiers...

GROUPS - Choosing the Brand

News

07 Mar 2023

BAGGAGE - Voluntary change of tickets issued before January 23, 2023

News

08 Feb 2023

Complementary information to the communication of January 18, 2023.

REFUNDS - Points to consider about Refunds

News

15 Jun 2022

This is to inform our Travel Agents of the following additions to our refund policy that will come into effect immediately. 1. IAT...

SALES - Reduced operation between Lima (LIM)- Buenos Aires (EZE) during the month of April

News

07 Apr 2021

Due to government restrictions in Argentina, the operation between Lima (LIM), Peru, and Buenos Aires (EZE), Argentina, has been r...

GROUPS - Updated exceptions for unused Group reservations

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11 Mar 2021

Description The flexibility period for unused flight reservations has been extended through June 30th 2021. Reach: Group reservati...

UPDATE - Exceptions for Group requests due to Coronavirus situation

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02 Jul 2020

Description: Exceptions for Groups, due to Coronavirus Scope: Group Reservations Implementation Date: Immediate Considerations: Th...

AIRPORT - Exceptions to the mandatory use of protective masks on board LATAM flights

News

25 Jun 2020

Description: This is to inform that those passengers allowed to travel without a protective face mask, as informed on May 7 in “Us...

ROUTES - Operational changes in Osorno, Chile

News

30 Mar 2020

Due to the health emergency, the local authority has closed Osorno (ZOS), Chile, airport; hence LATAM operation to/from this airpo...

AGREEMENTS - IET agreement between LATAM and Royal Air Maroc

News

12 Mar 2020

Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL, 4C,...

ROUTE - Operational changes in Punta del Este (PDP)

News

12 Mar 2020

Due to scheduled runway repair work at Punta del Este (PDP) airport, LATAM operation to/from PDP will be suspended between March 1...

FARES - Flexible changes for international tickets purchased until March 22, 2020

News

06 Mar 2020

Applicable to: All sales channels Description: In an effort to offer more convenience to our customers who still have not purchase...

ROUTE - Changes in the operation between Madrid (MAD) and Frankfurt (FRA)

News

04 Mar 2020

Updated on March 4, 2020 Starting on July 1, 2020, the route Santiago (SCL) - Madrid (MAD) - Frankfurt (FRA) will be replaced to a...

CODESHARE - New bilateral codeshare agreement between LATAM and Delta Air Lines

News

27 Feb 2020

This is to inform that LATAM (LA) and Delta Air Lines (DL) have established a bilateral codeshare agreement for flights operating ...

Restriction to the transportation of animals to Montego Bay (MBJ), Jamaica

News

27 Feb 2020

Description: The Ministry of Agriculture of Jamaica restricts the entry of animals (AVIH/ESAN/PETC) on flights bound for Montego B...

AGREEMENTS - Air Italy (IG) suspends operations

News

26 Feb 2020

Applicable to: All sales channels Description: Due to Air Italy’s service suspension as from February 26, 2020, passengers with a ...

Wrong cancellations in domestic and regional route flights in Peru

News

27 Jan 2020

Due to a modification made to the systems that support the publication process, certain flights were canceled by mistake from Marc...

RESERVATIONS - Creating reservations with the same name as the travel document

News

05 Dec 2019

Description: To comply with the immigration documentation requirements when entering the United States and avoid fines for erroneo...

ROUTES - New service between Coca and Quito

News

28 Nov 2019

We are pleased to inform a new route between Coca (OCC), Ecuador and Quito (UIO), Ecuador, that will operate starting on April 202...

ROUTES - New service between Santa Rosa and Quito

News

28 Nov 2019

We are pleased to inform a new route between Santa Rosa (ETR), Ecuador and Quito (UIO), Ecuador, that will operate starting on Apr...

Special services - Change in Temporary Embargo AVIH by Weather Conditions in JFK

News

28 Nov 2019

Description: Due to the low temperatures in JFK (New York), the seasonal embargo on AVIH (live animals in cargo hold) normally app...

AGREEMENTS - IET agreement between LATAM and Royal Air Maroc

News

07 Nov 2019

Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL, 4C,...

ROUTES - New operation between Congonhas (CGH) - Fortaleza (FOR)

News

30 Oct 2019

We are pleased to inform a new route between Congonhas (CGH), Brasil y Fortaleza (FOR), Brasil, that will operate starting on Nove...

FFP LATAM PASS - 50% discount for seats purchased by Gold Plus members

News

24 Oct 2019

A 50% discount has been implemented for Gold Plus members who purchase their seats on DOM BR flights. Description: Gold Plus membe...

ACTUALIZATION - New Electronic Visa Requirement for Passengers Traveling to and Transiting New Zealand

News

24 Oct 2019

We inform you that due to a new direct operation between SCL-SYD-SCL, the information previously reported in “New Electronic Visa ...

ROUTE - Changes in the operation between Congonhas (CGH) y Galeão (GIG), Brazil

News

14 Oct 2019

Due to commercial definitions, the route between Congonhas (CGH) y Galeão (GIG) will cease operations for flights from January 9th...

REFUNDS - Points to consider about Refunds

News

29 Jun 2018

This is to inform our Travel Agents of the following additions to our refund policy that will come into effect immediately. 1. IAT...

New markets added to the Non-consecutive Coupon Use exception and changes to PNR treatment

News

26 Apr 2018

FYI - This is to inform that reservations processed on or after May 9, 2018 -and regardless of the date of travel- will allow the ...