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Frequently Asked Questions

Services LATAM

Flight Status
Check-in
Ticket Change Inquiry
Cancellation Check-in
Groups
Frequently Asked Questions

Operational Warnings & Contingencies

01/04/2024 PASSENGER PROTECTION - Suspension of LIM ⇄ ILQ routes Due to operational adjustments, we inform you that LATAM will suspend the routes Lima (LIM) ⇄ Ilo (ILQ). More

25/03/2024 PASSENGER PROTECTION - Suspension of CXJ ⇄ GRU routes More

20/03/2024 PASSENGER PROTECTION - Suspension of MDE ⇄ MIA routes Due to operational adjustments, we inform you that the Medellin (MED) ⇄ Miami (MIA) route has been suspended. Canceled flight... More

24/02/2024 FLEXIBILITY - Intercargo Stoppage (Ramp Service) in Argentina (AR) LATAM COMMERCIAL EXCEPTIONS Due to: Strike of Intercargo (Servicio de Rampa) Argentina (AR) Customers traveling: From/to/thro... More

14/02/2024 ROUTES - Suspension of GIG ⇄ AEP routes Due to operational needs, we inform you that the Rio de Janeiro (GIG) ⇄ Buenos Aires (AEP) routes will be suspended. More

08/02/2024 FLEXIBILITY - Adverse weather conditions in BGA (Bucaramanga), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in BGA (Bucaramanga), Colombia Customers traveling: From/to/th... More

07/02/2024 FLEXIBILITY EXTENSION - Alternatives due to Forest fires in Valparaíso region, Chile. LATAM COMMERCIAL EXCEPTIONS Due to: Forest fires in Valparaíso región, Chile. Customers traveling: From: Santiago (SCL), Chil... More

05/02/2024 PASSENGER PROTECTION - Suspension of the route between Lima (LIM) and London (LHR) Due to operational restrictions, we inform you that the suspension of the route between Lima (LIM) and London (LHR) is extend... More

02/02/2024 PASSENGER PROTECTION - Suspension of the route between Lima (LIM) and Jaén (JAE) Due to the temporary closure of the Jaen airport, it has been decided to extend the suspension date of our operation. More

02/02/2024 02/02/24 FLEXIBILITY - Alternatives due to CORPAC Air Controller Restriction in Lima (LIM), Perú. LATAM COMMERCIAL EXCEPTIONS Due to: CORPAC Air Controller Restriction en Lima (LIM), Perú. Customers traveling: From/to/throu... More

29/01/2024 FLEXIBILITY EXTENSION - Manifestations in Machupicchu, Cuzco (CUZ) LATAM COMMERCIAL EXCEPTIONS Due to: Manifestations in Machupicchu (PE) en Cuzco (CUZ) Customers traveling: From/to/through: C... More

25/01/2024 FLEXIBILITY - Adverse weather conditions in Colombia (BOG) LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Colombia (BOG) Customers traveling: From/to/through: Colomb... More

18/01/2024 17/01/24 FLEXIBILITY - Alternatives due to General strike announced in Argentina (AR) LATAM COMMERCIAL EXCEPTIONS Due to: General strike announced en Argentina (AR) Customers traveling: From/to/through: Argentin... More

09/01/2024 19/01/24 Extension FLEXIBILITY - Alternatives due to Security situation in Ecuador (EC) LATAM COMMERCIAL EXCEPTIONS Due to: Security situation en Ecuador (EC) Customers traveling: From/to/through: Ecuador (EC) Ori... More

05/01/2024 CONTINGENCY UPDATE - Recent events in Tel Aviv - Israel (State of war) LATAM COMMERCIAL EXCEPTIONS Due to: Recent events in Tel Aviv - Israel (State of war). Customers traveling: From/to/through: ... More

13/12/2023 ROUTES - Suspension of CLO ⇄ PSO routes Due to operational needs, we inform you that the Cali (CLO) ⇄ San Juan de Pasto (PSO) routes will be suspended. More

19/11/2023 18/11/23 FLEXIBILITY - Alternatives due to Taylor Swift concert cancellation in Rio de Janeiro (GIG-SDU) LATAM COMMERCIAL EXCEPTIONS Due to: Taylor Swift concert canceled in Rio de Janeiro, Brazil. Customers traveling: From Galeão... More

17/11/2023 CONTINGENCY - Operational reasons in Colombia (BOG) LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Colombia (BOG) airport Customers traveling: From/to/through: Colom... More

10/11/2023 CONTINGENCY - Cancellation of the Taylor Swift concert in Buenos Aires (BUE), Argentina 11/11/23 EXTENSION CONTINGENCY - Cancellation of the Taylor Swift concert in Buenos Aires (BUE), Argentina LATAM COMMERCIAL E... More

02/11/2023 CONTINGENCY - Manifestations in Bogotá (BOG), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations at Bogotá (BOG), Colombia, that hinder access to the Airport Customers tra... More

26/10/2023 ROUTES - New operation between LIM (Lima) ⇄ HAV (Havana) We are pleased to inform you about the new route between LIM ⇄ HAV, which will operate starting from October 29, 2023, as fol... More

25/10/2023 EXTENSION CONTINGENCY - Demonstrations in the taxi drivers union in Bogotá (BOG), Colombia LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations in the of taxi drivers union in Bogotá (BOG), Colombia, scheduled for the ... More

23/10/2023 CONTINGENCY - General strike in Flights Chile due to demonstrations by air traffic controllers LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Flights Chile due to demonstrations by air traffic controllers, schedul... More

19/10/2023 PASSENGER PROTECTION - Suspension of the route between Lima (LIM) and Jaén (JAE) Due to the temporary airport closure until November 12, 2023, it was decided to suspend our operation until November 30, 2023... More

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Policy

10/04/2024 COMMERCIAL EXCEPTIONS: Mandatory visa for Peruvian passengers traveling to México Description: Peruvian citizens traveling to Mexico will be required to present a valid visa to enter the country starting Apr... More

04/04/2024 BAGGAGE - Change in special baggage policy Description: We would like to inform you that, starting April 5, 2024, golf equipment, wakeboards, bodyboards, boogie boards,... More

28/03/2024 TICKET MODIFICATIONS - Voluntary reissue to a lower cabin Description: Whenever a voluntary change is made to a lower cabin, the policy is to not charge the fare difference if the new... More

21/03/2024 ANIMALS IN HOLD (AVIH) - New Table of Dangerous Dog Breeds not accepted as Animals in Hold AVIH Description: Two new breeds have been added to the list of dangerous dog breeds not accepted for travel as animals in the car... More

15/03/2024 RESERVATIONS - Insertion of travel data on domestic flights in Colombia We would like to inform you that starting March 19th, 2024, new rules regarding the required travel documentation for domesti... More

15/03/2024 TICKET CHANGES - Considerations for tickets issued via GDS and reissued by LATAM Description: We would like to inform some considerations for LATAM tickets, as indicated in IATA Resolution 722.G 6.6.8.1, wh... More

28/02/2024 HANDICAP - New acceptance conditions for the SVAN service (except on routes to, from or via the United States) Description: In an effort to improve the experience of SVAN (Service Animal) service users, we are updating the acceptance co... More

22/02/2024 BAGGAGE - Maximum allowed checked baggage quantity per passenger Description: For LATAM flights, a maximum limit of 10 checked baggage items is allowed per passenger. Except on flights betwe... More

15/02/2024 SALES - Name correction on LATAM tickets with Delta flights Description: A new process has been defined for name corrections on itineraries that include Delta and LATAM flights without ... More

08/02/2024 PETS IN CABIN (PETC) - New conditions for PETC acceptance on board Description: In an effort to enhance the experience of PETC service users, the maximum size allowed for soft kennels has been... More

08/02/2024 COMMERCIAL EXCEPTIONS - Right of Withdrawal for Non-Face-to-Face purchases in Argentina Description: In Argentina, consumers are entitled to the right of withdrawal for non-face-to-face purchases pursuant to the R... More

18/01/2024 SPECIAL SERVICES - Free seat request for Special Passengers Description: We inform that seats must be assigned free of charge to Special Passengers, and such requests should be made exc... More

12/01/2024 SPECIAL SERVICES - Restrictions to ESAN and SVAN services Description: Effective immediately, the same passenger can no longer use the SVAN –service animal– and the ESAN –emotional su... More

28/12/2023 MINORS - Assignment of adjacent seats to minors Description: In compliance with current regulations in Brazil (CNJ Resolution 295) and Chile (Law 21,398), every passenger un... More

14/12/2023 SALES - Reservations canceled due to Invalid Name Description The system, upon detecting a possible false name entered into a reservation without issuance, will cancel the iti... More

30/11/2023 ANIMALS - Restriction on transport of live animals on new route to Aruba (AUA) Description: The carriage of live animals (AVIH, PETC, ESAN and SVAN) is prohibited on the new Aruba route (AUA), which will ... More

30/11/2023 CODESHARE - New Agreement between LATAM and Turkish Airlines As of December 4, 2023, the sale of the interline and codeshare agreement between LATAM and Turkish Airlines will be availabl... More

23/11/2023 SALES - Name correction in the same PNR for reservations with LATAM flights Description: We inform that there is an active feature in our GDSs that allows the correction of a name or surname to be perf... More

26/10/2023 RESERVATIONS & TICKETING - Exemption from airport fees and taxes in Uruguay Description: A new process is established to exempt airport fees and taxes for passengers in Uruguay Scope: Customers in Urug... More

25/10/2023 RESERVATIONS - Waiting List option now available in GDS for reservations in Premium Economy and Premium Business cabins Description: Agencies can now create Waiting Lists (WL) for certain spaces in the Premium Economy and Premium Business cabins... More

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News Global Sales Support

04/04/2024 NDC by LATAM: Newsletter April 2024 More

16/02/2024 Important Recommendation: Please avoid using the same PNR after performing any VOID More

08/02/2024 Refund Requests After Flight Departure More

08/02/2024 Now you can request NDC reissue quotes through our support chat More

08/01/2024 Starting April 10th, eVisas are mandatory for USA, Australia, and Canada passport holders visiting Brazil We would like to bring to your attention an important update regarding visa requirements for citizens of Australia, Canada, a... More

20/12/2023 Issuance through LA stock (045) in Portugal & South Africa Starting from January 2nd, 2024, the issuance through the 045 stock on the POS ZA & PT will no longer be available. More

07/12/2023 Guidelines for Distribution Cost Recovery Surcharge Refunds Reminder: Distribution Cost Recovery Surcharge (YR) non-refundable, except for involuntary changes or where cancellation laws... More

27/11/2023 Notification of Flight Cancellations on December 3rd System incident displaying flights on December 3rd as incorrectly canceled. Despite notifications sent and information on LAT... More

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