Description

In the event of flight cancellations or rescheduling within the commercial window (more than 48 hours before departure), and if the ticket was not automatically updated, the agency may accept the protection offered by LATAM. To do so, a record must be left on both the reservation and the ticket, which will authorize the delivery of a new travel solution in accordance with our passenger protection policy.

Scope:

Reservations with involuntary changes/cancellation

Implementation date:

Immediate

Considerations:

In cases where a customer has issued a LATAM stock ticket through a travel agency, flight protections can be processed as follows:

First, the protection proposed by LATAM can be accepted by reclassifying the ticket as involuntary and leaving the OSI AUTO ACCPT MAJ SKCHG on the reservation and the AUTO ACCEPT SKCHG 1 endorsement on the ticket during the reissue process.

If a customer is not satisfied with the proposed flight alternative, they may choose one of the following options within 48 hours, only if the messages were entered by the travel agency when updating the ticket to the alternative proposed by LATAM,:

Second protection according to the current involuntary change policy.

In this case, the OSI 2ND SKCHG CHANGE AUTH message must be entered in the reservation and the SKCHG CHG OPT 2 message must be entered in the ticket endorsement.

Refunds will be issued according to the current involuntary change policy.

If the passenger does not accept the first alternative offered and the reservation has the OSI AUTO ACCPT MAJ SKCHG code registered in the PNR and the AUTO ACCEPT SKCHG 1 endorsement on the ticket, the refund will be processed without penalty.

If the reservation has the OSI code 2ND SKCHG CHANGE AUTH code registered and the SKCHG CHG OPT 2 endorsement on the ticket, the ticket will be processed according to the regulations of the purchased fare.

Section:

Sales | Passenger Protection