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14/11/2024
FARES - New Brand for Premium cabins
Description A new brand will soon be available in the Premium Economy cabin for certain domestic routes in Brazil, which will...
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24/10/2024
ANCILLARY PRODUCT - Management of DOT Regulations for Seats and Bags on flights to/from the United States
Description: From October 28, 2024, the new reimbursement regulations of the US Department of Transportation (DOT) establish ...
24/10/2024
PASSENGER PROTECTION - Management of DOT Regulations for passengers on affected flights traveling to/from the United States
Description: Effective October 28, 2024, a new refund policy from the U.S. Department of Transportation (DOT) will come into ...
09/10/2024
SPECIAL PASSENGERS - New requirements for pregnant passengers and acceptance of ESAN on flights to and from Argentina
Description: To comply with the new provisions of the Aeronautical Code in Argentina, as of October 10, 2024, changes are imp...
04/10/2024
SALES - Incorporation of Brand Basic for regional flights leaving Brazil
Description: Starting October 10, 2024, the Basic brand will be offered in the fare deployment for the Rio de Janeiro (GIG) -...
03/10/2024
BAGGAGE - Changes in the weight allowed in carry-on baggage and attribute name in Brazil (Portuguese)
Description: For legal reasons, it will be required to change the naming in Portuguese for baggage permitted on board, at all...
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27/09/2024
FLEXIBILITY - Alternatives due to New requirements for passengers traveling to Venezuela in Caracas (CCS)
LATAM COMMERCIAL EXCEPTIONS Due to: New requirements for passengers traveling to Caracas (Venezuela) Customers traveling: To:...
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30/07/2024
ANIMALS - New entry requirements for animals en Routes to the United States
Description: The CDC (Centers for Disease Control and Prevention) has updated its regulation for the international movement o...
18/07/2024
REFUND - Right of withdrawal in Ecuador for domestics and international tickets
Descripción: Starting on July 22, 2024, Resolution 009/2024 of the Consumer Law in Ecuador comes into effect, allowing custom...
11/07/2024
SPECIAL PASSENGERS - Acceptance of New Portable Oxygen Concentrator POC
Description: A new Portable Oxygen Concentrator model has been accepted. Scope: Customers using portable oxygen concentrators...
11/07/2024
TICKET MODIFICATIONS - Non-consecutive use of coupons in Argentina
Description: We want to inform you that, in order to comply with Resolution 1532/98 that regulates Air Transportation in Arge...
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27/06/2024
Change in rules on the Distribution Cost Recovery Surcharge (TRCD)
Description: We inform that the Distribution Cost Recovery Surcharge (TRCD) will have a value of 13.00 USD per coupon and fro...
27/06/2024
TICKET MODIFICATIONS - Non-consecutive use of coupons
Description: Starting July 1, 2024, passengers who decide not to use one of the ticket coupons on domestic routes will no lon...
13/06/2024
INTERLINE AGREEMENTS AND CODESHARE - Restrictions for reservations with Voepass flights (2Z)
Description: We inform that within the operational and commercial window, for broadcasts and/or reruns, none of the service c...
06/06/2024
BAGGAGE - New requirements for transporting retained firearms in Chile
In compliance with an order of the Chilean Civil Aviation Administration (DGCA), new requirements have been implemented regar...
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15/02/2024
SALES - Name correction on LATAM tickets with Delta flights
Description: A new process has been defined for name corrections on itineraries that include Delta and LATAM flights without ...
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